How much time does your IT or Help Desk team waste each day on Active Directory password resets and locked accounts?
Frequent password reset, especially coupled with a complex password policy, lead to repeated account lockouts. In some workplaces, password reset calls take up almost 40% of IT support personnel’s working day. The procedure for each call includes phone authentication, execution of reset, confirmation, and documenting the call closure.
Ayehu eyeShare for Active Directory (AD) enables automatic management of Active Directory tasks. Pre-packaged workflows automate the entire process out-of-the-box. For example: When a helpdesk user opens a ticket for a password reset, the workflow in eyeShare can automatically execute and reset the password for the account, sending it back to the end-user. Optionally, you can choose to have your end-users receive a confirmation via SMS.
Watch this video tutorial: Automated Active Directory Unlock Account workflow:
The results of this solution are reduced support calls and reduced end-user downtime. Admins can view and control user actions, leaving more time to focus on higher value tasks.
With eyeShare for Active Directory you can:
- Add new Users (from a file or event -driven)
- Delete Users (from a file or event-driven)
- Reset User Passwords
- Unlock User Accounts
- Delete old Users (‘orphans’) from Active Directory
- Add User to group
- Run AD reports
- Meet compliance and security policies
*The integration is part of the complete eyeShare download package.
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Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.