eyeShare integrates with Solarwinds Orion to provide closed-loop network management and IT process automation at a single point.
eyeShare’s automated workflows can be triggered by alerts received from Solarwinds Orion;upon successful process execution, events are sent back from eyeShare to Solarwinds to close the loop and update the status.
For example: You can automatically remediate network problems using remote execution tasks, which are built-in in eyeShare workflow.
With Solarwinds Orion integration, you can:
- Automate alert notification and escalation via email, SMS and phone calls
- Open, update, and close tickets in service desk tools, via automated workflow
- Reduce resolution time of network and system alerts
- Empower Level 1 and Level 2 operators to resolve more incidents more quickly and remotely
Watch the Solarwinds Integration with eyeShare on YouTube:
Example of Incident flow with Solarwinds Orion and eyeShare:
- Orion detects a network interface failure on a remote switch and sends an alert.
- The alert is recognized by the eyeShare rule engine, which triggers a predefined workflow and opens a ticket.
- The workflow uses bi-directional communication to notify the network admin via SMS about the network failure, and waits for an acknowledgement to respond.
- Upon acknowledgement, the eyeShare workflow executes a task to remediate the problem. To close the loop, eyeShare sends a notification to the network admin and updates the ticket in the service desk.
*The integration is part of the complete eyeShare download package.
Latest News From Our Blog
2000 University Ave., Ste. 600
E. Palo Alto, CA 94303
New York Office
260 Madison Avenue Suite 204
New York, NY 10016
Ayehu Software Technologies, Ltd.
Harokmim 26, Holon 5885849 Israel
Phone +972 (0)3 649 50 70
Fax +972 (0)3 649 50 79
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.