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Ayehu to Unveil Virtual SOC Operator at RSA

RSA Conference 2017Ayehu is excited to announce its participation in the 2017 RSA Conference. RSA Conference 2017 will be held from February 13th – 16th in San Francisco, CA at the Moscone Center and Marriott Marquis. Attendees will learn about new approaches to information security, discover the latest in cybersecurity technologies and interact with top security leaders and pioneers.

The Ayehu team will be presenting live demonstrations of its new Virtual SOC Operator in booth #4914 (North Expo). Conference attendees are invited to  stop by the Ayehu booth and enjoying an ad hoc presentation or schedule a demo in advance by completing this form. As an added bonus, we are offering those interested in attending our presentations the opportunity to get a free expo pass. Simply enter the code XE7AYEHU when registering.

RSA Conference conducts information security events around the globe that connect IT professionals to industry leaders and highly relevant information. They also provide valuable insights via blogs, webcasts, newsletters and more to help individuals and businesses alike stay ahead of cyber threats. Collectively, their conferences draw over 45,000 attendees per year, making RSA the world’s largest provider of security events. The multi-day event schedule is made up of seminars, keynotes, interactive learning experiences and much more. (See the full agenda here.)

The topic of cybersecurity has never been more critical than it is today. If you are interested in learning more about how you can protect yourself and your organization against the constantly growing threat of security incidents, this event is a must-attend! Click here to learn more about Ayehu’s participation and to schedule your free demo.

We look forward to seeing you!

The Solution for Your Overworked IT Security Staff

The Solution for Your Overworked IT Security StaffToday’s IT security professionals are under increasing pressure to manage and assure the highest level data protection for their organizations and clients. With the number of incoming threats steadily on the rise and staffing numbers remaining stagnant (or dropping), those in this high-stress industry are burning out at a rapid pace. IT leadership is often painfully aware of the issue at hand, but at a loss as to how to help ease the burden their staff is under. The good news is there is a solution and it’s not nearly as difficult or costly as you may thing. But first, we must get to the heart of the problem.

As security threats and their subsequent impact continue to increase in number, frequency and complexity, businesses are scrambling to keep up. Furthermore, budgetary restrictions and a skills shortage are also wreaking havoc on IT security teams. As a result, qualified personnel are finding themselves inundated with a relentless stream of cyber-attacks, which is contributing greatly to the high level of turnover in the IT security field. Simply put, employees are overworked and it’s taking a significant toll.

Couple this with the fact that the incident response and remediation process for most companies is still partially or entirely manual. As such, system and network vulnerabilities are not properly being managed, which leads to increased risk to the organization. Further, dependence on tools like spreadsheets, emails and phone calls to handle incidents is not an adequate or effective way to manage incidents. There’s simply too much risk involved, which in turn puts even more pressure on IT security personnel. Something’s got to give.

As a result of all of these critical factors, many organizations are turning to automation to help manage the IT workload and improve service levels. More specifically, IT security professionals are beginning to see the power of automation for more effective management of incident response and remediation. In fact, with the right tool, existing systems and applications can be linked to create a more uniform infrastructure and close the loop on the incident response process.

Additionally, integrating automation into your incident response strategy can provide the following benefits:

  • Remove manual processes that slow response time. Managing IT security incidents manually often results in costly delays and bottlenecks, which slow your mean time to resolution. Automation eliminates these manual processes and thereby dramatically improve MTTR.
  • Enable the use of a single platform for IT security incident management. Gain real-time visibility and maintain control over the entire process to ensure ownership and accountability.
  • Prioritize and manage risk based on criticality. The IT security team can focus on those incidents that present the greatest degree of risk to the organization while the automation tool can handle less significant incidents without the need for human intervention.
  • Free up and optimize use of skilled staffing resources. IT security personnel can be freed up to focus their time, efforts and advanced skillsets on other critical tasks and issues.
  • Gain greater visibility over all IT security incidents. Centralized dashboard allows IT leadership to get real-time updates on any and all issues currently being handled.

As you can clearly see, automation is proving to be the ideal solution to easing the heavy burden of today’s IT security personnel. If you’re not yet taking advantage of the many benefits this technology has to offer for your organization, the time to do so is now.

Get started today by downloading your free 30 day trial of eyeShare.



How to Get Critical Systems Back Online in Minutes




Are You Making These Common Incident Response Mistakes?

Are You Making These Common Incident Response Mistakes?It seems every time we turn on the news or go online we see headlines about another major security breach, including those that occurred relatively recently to a number of popular retailers, like Target and Home Depot. What is the common denominator among those affected by successful cyber-attacks? According to investigators, in almost every single case the problem can be traced back to a lack of proactive cyber security incident response.

Yet despite the fact that countless articles and news reports have indicated this as the root problem, many organizations are still not taking the appropriate measures to protect themselves, their customers and their stakeholders. There are a number of reasons why, but the most common ones seem to be:

They believe their current protection is adequate. Many in IT leadership mistakenly believe that the plan they already have in place is capable of thwarting any would-be attacks. The problem is, most of these existing plans only include preventative measures, such as malware. As the entire world continues to learn from the many successful breaches, this simply isn’t enough to get the job done. Cyber security incident response that involves identifying, verifying, prioritizing, automated resolution and appropriate notification/escalation of incoming alerts is essential.

They don’t believe it could happen to them. Some companies feel that because they happen to be smaller or not operating in the more heavily targeted industries, they aren’t at risk. This is simply not true. Others – particularly those in Europe – feel that they aren’t as targeted as much as businesses in other countries, like the US. The fact is, the only reason more breaches are reported in the United States is because the government mandates it. There are the same or possibly even more incidents occurring in countries all across the globe.

They don’t understand the real damage a successful attack can have. Many highly intelligent IT professionals have blinders on when it comes to the topic of cyber-attacks. It’s important to note that all organizations, even those who do not have to worry about sensitive client data, have valuable assets that could prove to be disastrous if they fall into the wrong hands. For instance, internal employee information and even trade secrets could be stolen if the company is not properly protected.

For these reasons (and countless more), many organizations fail to recognize the importance and overall value of a quality incident response plan. If you’re reading this and happen to fall into this category, let’s take a closer look at some of the many benefits of adopting and implementing an automated cyber security incident response strategy for your business.

  • Reduce downtime. What impact would an entire system shut-down have on your business? One thing is for certain, the longer it takes to bring things back up and running, the worse the consequences will be. By managing incidents more effectively, issues can be responded to faster, ultimately reducing the amount of downtime your organization will have to face.
  • Improve recovery time. Just as important as bringing systems back up and running is the task of rolling out a recovery plan. It only stands to reason that the more downtime an organization experiences, the more extensive the potential damage. Because quality incident response lets you address issues right away, the time and resources it takes to fully recover are limited.
  • Stay ahead of problems. With the right cyber security incident response plan (preferably one that involves automation), your company can take a more proactive approach to handling potential security breaches. This can mean preventing downtime altogether and protecting precious assets in the process.

Ultimately, the key to success extends well beyond knowing these benefits and even rolling out a plan. It takes ongoing testing to ensure that the pistons in place are firing on all cylinders, and at all times. This will further protect your organization from incoming threats and place you one step ahead of the problems that are plaguing others all across the globe.

With new, more sophisticated cyber-attacks being hatched almost daily, and the volume of threats increasing at an alarming rate, there’s never been a more important time to invest in strong cyber security incident response. It starts with a combination of prevention and automation to ensure a closed-loop process. This will vastly reduce the risk of things slipping through the cracks and keep your business protected over the long-term.

Don’t wait for your company to become the next victim of an online security breach. Start working on your incident response plan today by downloading your free trial of eyeShare now



How to Get Critical Systems Back Online in Minutes





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Cyber Security Incident Response: Shifting from Reactive to Proactive

Cyber Security Incident Response: Shifting from Reactive to ProactiveIn 2015, Symantec reported a total of 9 “mega” security breaches with the number of reported exposed identities reaching an alarming 429 million. Of course, this is only inclusive of those organizations that shared their data. Many companies choose instead not to reveal the complete extent of their data breaches, which means in reality, these numbers are likely much higher. What this tells us is that business leaders are struggling with their cyber security incident response, and often with devastating results.

What many fail to realize is that the issue lies not so much in whether or not a breach happens, but goes much deeper into what must be done if and when that breach does occur. It’s the aftermath of a cyber-incident that truly impacts an organization. System down-time can cut directly into profits while precious data can be exploited, leaving the business’ reputation in shambles. Ultimately, it is the hours, days, weeks, months and sometimes even years that follow a successful cyber-attack that cause the most damage.

So, how can this be addressed? Well, for one thing, security professionals must begin to shift their thinking and their approach to cyber security incident response from one that is reactive – once a breach occurs – to proactive, preventing that breach from occurring in the first place. To accomplish this, the incident response plan must incorporate a strategic balance of prevention, detection and response.

These days, having a basic monitoring system in place is no longer adequate. Cyber-criminals are devoted to their craft and they are working tirelessly to identify new vulnerabilities and develop more pervasive, intricate and often creative ways to expose and exploit those weaknesses. They are also attacking at a relentless rate. To combat these increasingly complex and sophisticated attacks, enterprise security personnel must be prepared to do battle using the same technologies and mindset as their enemy.

Monitoring systems must be fortified and supported by round-the-clock, closed loop processes that can not only instantly identify incoming threats as soon as they occur, but also immediately analyze and prioritize them based on the appropriate steps to resolution. Incorporating automation into the cyber security incident response provides this high-level of protection. What’s more, because intuitive technology is doing most of the work, that protection is available 24/7/365 – something even the most highly skilled, dedicated human staff cannot accomplish.

Automated cyber security incident response also helps organizations achieve the last piece of the security puzzle: remediation. And by eliminating the need for human intervention in the majority of incidents, the majority of threats can be stopped in their tracks quickly and effectively – before they have the opportunity to wreak havoc. Those rare incidents that do require attention from human decision makers can be automatically categorized and prioritized, with notification sent to the appropriate party. Once action is taken, the automated workflow can then continue until the issue is resolved.

The bottom line is, if the response to a cyber-incident occurs only after the breach is successful, it’s already too late. Instead, security professionals must think before, rather than beyond the breach. Automation technology can help achieve a greater level of preparedness that can more effectively protect against security incidents.

Travelers 2015 Business Risk Index reports that cyber-security is now considered the second biggest issue keeping business leaders up at night. Sadly, it also happens to be one of the risks they feel least prepared to handle.

Are you among these concerned professionals? Don’t wait. Download your free 30 day trial of eyeShare today and make your cyber security incident response as strong as it can be.





How to Get Critical Systems Back Online in Minutes




How IT Automation Might Just Save Your Job

How IT Automation Might Just Save Your JobThe thought of automation strikes fear in the hearts of many IT professionals. After all, isn’t shifting tasks to software going to force them out of a job? Are computers going to eventually replace the need for human workers altogether? Before you run for the hills or bury your head in the sand, hoping that automation will become a thing of the past, we’ve got great news for you. IT automation isn’t something to be feared by IT professionals. In fact, it can actually provide you with something that is becoming more and more uncommon, particularly in the IT world: job security.

The White Elephant in the Room

What is it about automation that makes otherwise highly intelligent, forward-thinking people become so apprehensive about change? The thought process typically boils down to this: IT automation allows you to do more with less, and to save a tremendous amount of time. For this very reason, many IT professionals become concerned that something that can essentially cut their work in half could inevitably make them obsolete. This has become an even greater concern in recent years, given the unstable economic climate. If your job can be accomplished in half the time, won’t your employer view you as more expendable? The long and short of it is, no. In fact, nothing could be further from the truth!

It’s About the Big Picture

Those IT professionals who view automation as a threat to their own livelihoods are simply failing to see the big picture. They’re also selling themselves and their own talent short. If you think about how many day to day tasks go undone because there simply isn’t enough time, and couple that with the fact that highly skilled professionals are wasting valuable time and resources doing simple, repetitive tasks, what are you left with? A less than efficient operation that is not utilizing the skills and abilities of its workforce. How is this good for any business?

Automation is So Much More than a Time Saver

Another problem that perpetuates the idea that IT automation is somehow going to be a threat to human IT professionals is the idea that it is simply there as a way to save time. While this is certainly one of the biggest benefits of automation, it’s far from the only purpose. For instance, automating things like incident management can eliminate human error and vastly improve service levels. This can improve the way your entire organization functions – not just the IT department. It can also help your business remain compliant with all of the various regulatory entities to whom you must answer.

Limitless Possibilities…

Finally, but perhaps most importantly, is how IT automation can actually improve the success of IT professionals, and provide job security in an uncertain environment. If those who view ITPA as a threat would take a step back and envision all of the things they would be capable of accomplishing if they were no longer bogged down by the day to day repetitive and time consuming tasks, they’d suddenly see automation for what it’s really worth. Instead of focusing on these mindless routine activities, IT professionals could spend their time improving their skillset and furthering their careers to become even more valuable to the businesses with whom they work.

In other words, IT automation isn’t there to replace you; it’s there to catapult you into a more successful future.

What it ultimately boils down to is this: you have two choices in your career. You can put up a wall and resist the inevitable shift toward automation, or you can embrace it as a powerful tool that can enhance your value as an IT professional. The more valuable you are, the more your work will be appreciated and respected, and the better compensated you’ll become. The choice is yours. Don’t get left behind. Let automation take you and your career to the next level.

Ready to embrace IT automation and provide your job with an added level of protection?  Click here for your free trial.





IT Process Automation Survival Guide




Top 10 Reasons Why IT Process Automation is Being Embraced by CIO’s

If you haven’t yet heard of this amazing technology called IT Process Automation, then it’s high time you come out from below that rock you’ve been hiding under. In simplest of terms, ITPA takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to instantly improve efficiency and service levels, reduce recovery time and so much more. But that’s all generally speaking. What are the real, meat and potato reasons why CIOs, IT managers and production operation support teams are adopting IT Process Automation?

Here are the top ten, in no particular order:

1. Automating the remediation of incidents and problems. Not only does this free up the resources of time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. An alert comes in, it automatically gets assigned to the appropriate person, and it’s easily tracked from start to finish.

2. Empowering frontline IT operators (L1 and L2) to resolve more incidents faster. Automation eliminates the need for escalation to higher level teams, freeing those high level employees to focus on more important business-critical matters while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.

3. Reducing floods of alerts from monitoring systems and event sources. Better organization and management of incoming alerts means better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the correct party for timely and accurate resolution.

4. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills and talent that could be much better allocated elsewhere than simply spent processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, let’s technology do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve service levels.

5. Creating a consistent, repeatable process for change management. Effective change management is all about organization. IT Process Automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.

6. Connecting ITIL best practices with incident and problem management processes. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more productive and profitable.

7. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. ITPA provides the ability to consistently remain in compliance and be well prepared should an audit take place.

8. Building an up-to-date knowledgebase to reduced training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledgebase and easy to implement and learn software reduces the time spent training, improving efficiency of both existing and new employees.

9. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT Process Automation go hand in hand. By joining the two, your organization will be better poised for success.

10. Establishing end-user self-service portal for better services and fulfillment requests. Technological advances have empowered people to be able to manage so many of their day to day tasks on their own. IT Process Automation leverages this concept, providing self-service options for the end-user which subsequently improves customer service and operational efficiency at the same time.

Ready to jump on the IT Process Automation bandwagon?





IT Process Automation Survival Guide




5 Reasons Why You Should Automate Incident Management

Incident ManagementIncident management plays a critical role in the ongoing success of any organization. This process allows businesses to quickly identify, analyze and address problems as quickly as possible so that normal business operations may be restored in a timely manner. While incident management is certainly not a new concept, unfortunately many organizations are still employing this process manually which can significantly limit its effectiveness. That said, here are 5 reasons why you should automate incident management.

1. Saves Time and Money

Because IT Process Automation significantly reduces manual effort, it subsequently saves time for each user that plays a role in the process. By automating simple decisions, your team is free to focus on other important business functions, improving productivity as a whole. The process itself is also expedited, which leads to a speedier resolution and an overall reduction in costs to restore normal business operations. Finally, automating the incident management workflow allows businesses to take a more proactive approach, thereby reducing the risk of future expenditure.

2. Improves Communication

A successful ITIL incident management process flow involves 4 key steps – detection, diagnosis, repair and recovery. In order to accomplish this, there must be seamless communication amongst everyone involved, particularly in the notification and escalation process. Manual incident management leaves tremendous room for miscommunication, which can lead to wasted effort and a delay in resolution. By employing IT process automation, your team will have access to bi-directional communication channels – such as email, phone, SMS, and IM – which allow personnel to actively take ownership of an incident and see it through to the recovery phase.

3. Centralizes Data Access and Control

In today’s mobile environment, being able to access information remotely is crucial. It is important that your incident management tools will provide a central dashboard to allow on-demand access to real time status reports, events documentation and statistical information. Whether your team is all in one location, or working together from across the globe, automating your incident management will make it simple and efficient for everyone to stay connected and informed throughout the entire process.

4. Improves Internal Planning and Organization

In order for incident management to be effective, management must be able to adequately plan and organize the process, from start to finish. Automation significantly improves the ability to do this by providing all of the tools necessary to maintain control over the resolution process. For instance, management is able to instantly identify who took ownership at each point during the incident management workflow, and can be promptly notified of any escalations, improving the chances of a timely recovery and resolution.

5. Streamlines the Resolution Process

One of the nicest things about automated incident management is that it drastically streamlines the entire resolution process. From timely notification and escalation, to providing those involved in the process with the ability to initiate automated corrective actions as needed, the entire process becomes integrated and organized for the best possible outcome. As a result, the availability of critical systems improves, as does the overall quality of service.

In addition to all of these points, automated incident management also reduces the risk of human error that is inherent in manual processes. As a result, your organization will see a significant improvement in communication, better access to centralized data, and a more streamlined and organized workflow, all while saving time and money. The question then becomes not “why should you automate incident management”, but why haven’t you yet?





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