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The Secret to Improving IT Operations Performance and Service Quality

The Secret to Improving IT Operations Performance and Service QualityThere’s no doubt about it. IT automation is the biggest driver for increasing the overall performance of operations and service quality for businesses today. It allows the streamlining of workflows by automating the time consuming day to day tasks that normally bog the busy IT team down, and facilitates technology as the heavy lifter so talented personnel can focus on more important mission-critical issues.

IT automation can be applied to almost any pain point your organization may face, from frequent password resets to service restarts to disk space cleanups and much, much more. The key is to begin with a few small things so that the value can be easily quantified and then steadily work up to automate more complex projects and workflows to utilize this advanced technology to its fullest potential.

Best Practices for Systems and IT Operations Managers:

As with anything else in business, there are certain “best practices” that have been established and should be implemented to achieve optimum results with IT automation. Here are few basic guidelines to follow:

  • Pick one or two pain points to start. What simple processes or routine tasks are critical to your organization but are bogging your team down? Pick points that you will be able to quickly and easily measure the value of once you’re up and running.
  • Carefully evaluate available IT automation tools to help you choose the right product and then learn as much as you can about the one you choose so that you can truly convey the benefits that it will have for your business operations.
  • Develop and foster IT automation skills within your team. Make it clear to IT personnel that automation isn’t something to fear. That it’s not there to eliminate their jobs, but rather to make them more efficient and productive, and to provide the opportunity to enhance their skills, become more marketable and achieve more growth in their careers.
  • Encourage communication between IT teams and other departments. For instance, dev-ops and IT automation go hand in hand, with the shared goal of bridging the gap between IT personnel and those on the operational end of the technology. For optimum results, a solid relationship built on trust and open communication should be developed and fostered.
  • Develop key performance indicators and measure results. Once you’re up and running with IT automation, it’s critical that progress is continuously monitored, measured, analyzed and modified accordingly. Develop a list of which performance indicators are most important to your organization and then measure regularly to ensure optimum results.

In summary, organizations that follow these best practices will not only increase agility and reliability, but they will also have a more productive, happier staff. Additionally, IT teams that know how to utilize these tools will have more opportunities for growth, both within the workplace and beyond, as demand for these skills continues to grow.

In the end, it’s a triple win: employees, your business and your customers all benefit in multiple ways through the use of IT automation. As such, the question then becomes not “should you automate”, but rather, “why haven’t you started yet?” To experience for yourself how IT automation can help bring your organization to a new level, start your free trial today!



eBook: 10 time consuming tasks you should automate




The Role of Humans with IT Automation

We often talk about IT automation in terms of the technology behind it, or more specifically, how it can streamline operational efficiency and jump-start productivity. What we often fail to consider, however, is the other side of the coin – the human element of ITPA, or how people interact with technology and the ongoing engagement between the two. When we view IT automation from this perspective, the opportunities it opens up for skilled IT professionals become much clearer.

First, let’s take a closer look at how IT automation makes the lives of human workers easier.

Manual, Repetitive Tasks – In its most basic form, automation can improve the day to day operations of an IT department by eliminating most or all of the manual, repetitive tasks such as password resets and service restarts. When technology handles these things, human employees are then freed up to be able to focus their time and skills on more important, business-critical tasks.

Error Reduction – Along with streamlining routine tasks, IT automation can also significantly reduce, if not completely eliminate many of the common errors that occur when humans are responsible for handling the workload. This can ultimately save the organization money.

Documentation and Best Practices – When IT automation is employed, documenting processes and workflows in order to develop robust disaster recovery plans and best practices becomes much easier and faster. This can also make unexpected audits less of a headache.The Role of Humans with IT Automation

Beyond the many benefits IT automation has for its human counterparts, there is also the important role that people play in the ITPA process, from start to completion. For instance, determining what tasks, processes and workflows can and should be automated, choosing the right automation tool and developing, implementing and managing an automation strategy requires intelligent human input.

The fact is, IT automation isn’t a magical fix for every IT problem, nor is there a one-size-fits-all approach that works for every organization. Each business must assess its unique needs and identify its specific pain points in order to determine where and how automation can help. Effective ITPA tools are complex and require the expertise of seasoned IT professionals in order to ensure widespread adoption and ongoing success.

Additionally, IT automation is hardly a “set it and forget it” strategy. While it’s certainly something that is designed to streamline the way business is conducted, it still requires the ongoing management of designated IT personnel. For instance, some highly complex workflows feature steps that incorporate human decision making. The automation tool handles everything up until a certain stage in the process, at which point the appropriate person or persons are notified. Once action on their part is taken, the workflow can then continue through completion.

The bottom line is, as much as IT automation has revolutionized the IT industry and will continue to do so, there will always be a need for human interaction to some degree. Additionally, a automation technology improves and advances, the roles of IT professionals will need to adapt and evolve accordingly. So long as they do so, ITPA will not replace humans in the workplace, but only continue to improve their lives and, in turn, enhance business performance overall.

Have you considered incorporating IT automation in your organization but are unsure where to start? Check out these Top 10 Automation Processes. And, when you’re ready to move forward, download your free 30 day trial.





eBook: 10 time consuming tasks you should automate




10 Ways IT Automation Can Reduce Cybersecurity Risks

In today’s day and age, especially given recent events, concern about cybersecurity is at an all-time high. Businesses, consumers and employees all want to be certain that their sensitive information remains safe and secure at all times. Just consider the recent security breech that occurred with major retailer Target, through which the sensitive financial information of millions of people was compromised by a hacker. So, how can you be sure that the confidential data your organization is responsible for will remain safe from a potential cyber threat? Simple: through IT automation. Here’s how.10 Ways IT Automation Can Reduce Cybersecurity Risks

You probably already have some type of security information and event management (SIEM) system in place, which is designed to protect sensitive data from being accessed by unauthorized parties. The right IT automation and orchestration platform can essentially integrate with that existing system to both enhance and extend its capabilities. The result is a closed-loop automated process that helps to identify security incidents the moment they occur so they can be addressed immediately. Furthermore, because this is no longer done manually, operational efficiency will improve as an added bonus.

The way it works is simple. Security threats are identified right away so they can be evaluated to determine their level of importance. With the right product, this part of the workflow can incorporate human decision making. The security analyst can review all detected threats, verify their severity and then determine the next step in addressing each one. Automation is then re-initiated and the workflow can continue instantaneously. The appropriate tasks can be executed over either physical, virtual or cloud environments. ITPA can monitor security threats both on a case by case basis and via routine scheduled scans to proactively identify and prevent security vulnerabilities.

Still not convinced? Here are 10 specific ways that IT automation can help businesses reduce cybersecurity threats:

  • Capture SIEM system security events and automatically execute specified procedures to extract additional information, manage incident resolution and communicate with relevant personnel as needed to solve more complex events.
  • Capture antivirus system alerts and execute policies to prevent intrusions and the spread of viruses and other dangerous external threats.
  • Monitor the availability and functioning of internal security systems.
  • Remotely disconnect any unauthorized devices and/or computers from the network instantly via email or SMS.
  • Remotely disable/lock access for hostile users immediately via email or SMS.
  • Conduct remote, on-demand checks of users who are currently logged in to a certain workstation, using either email or SMS.
  • Generate daily reports of Active Directory (AD) locked users.
  • Generate daily reports of AD users that haven’t logged in to the domain during or within certain timeframes.
  • Generate reports of AD users whose passwords are about to expire within the next few days, as well as send alerts via email/SMS.
  • Enable/disable user logins within certain time frames to maintain better control over remote user connections.

These days, cyber threats are everywhere and businesses of every size and industry must be aware of the dangers, and take proactive measures to protect the sensitive data that they are in possession of. By integrating IT automation with your existing SIEM, you can more effectively achieve this goal and provide an added level of protection to your sensitive information.

Need to protect your data in a more proactive, effective way? Download your 30 day free trial today!





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




5 Ways IT Automation is a Must-Have for MSPs

Managed service providers (MSPs)5 Ways IT Automation is a Must-Have for MSPs are certainly no strangers to change. In a world where technology and available tools are constantly improving, MSPs are on the receiving end of many of these changes. And by all indications, this is unlikely to change any time soon. The same is true for automation, or more specifically, how IT automation will impact how these talented professionals do their jobs and achieve ongoing success. That said, here are five reasons why IT automation will be a must for MSPs over the coming years.

Realize Your Own Savings – There’s no doubt about it, the Managed Service Provider industry is becoming increasingly saturated and therefore even more competitive. The only way to stay ahead of the game is by keeping your own operational costs as low as possible. IT automation is by far the most effective tool to accomplish this goal. So, not only will you stay on top of the changes as they occur within your industry, making you that much more valuable to your clients, but you will also do so in a way that keeps your business lean.

Exhibit the Value Behind the Service – Being successful as an MSP is all about being able to sell your services, and the best way to do this is by demonstrating the value you provide to your customers. Key decision makers must be able to see exactly why relying on your services is truly worth it. Automation can help demonstrate this value in a number of ways. First, because automation is so cost-effective, you can essentially pass along that savings to your customers, offering them better service at a lower price. Automation can also make transitioning to the cloud much easier and less complicated, something many organizations are expected to be doing over the next few years.

Remain Competitive – Unfortunately, as with most industries, the IT field is slowly but surely becoming more and more commoditized. This means that larger organizations will continue to try and outpace smaller, more value-driven ones based on price alone. In order to stay relevant in this type of environment, you must find a way to offer value while also remaining competitive price-wise. IT automation allows you to do both of these things, improving operational efficiency, cutting costs and providing ammunition to out-compete others in the industry, regardless of size.

Gain Efficiency, Scalability and Profitability – What happens when your bottom-line price simply can’t match or beat that of your competitors? As prices are expected to continue to be driven down by increasing commoditization, you simply must find a way to compete in other ways besides the price tag on your services. This is accomplished by becoming the most efficient and scalable option for your clients and IT automation is the best way to achieve this goal. Also, because automation increases the efficiency of each employee, it in turn drives your own profitability. It’s a win-win.

Leverage the Opportunity of the Cloud – Despite how inherently untrue it may be, organizations of every size, shape and industry are being assured on a regular basis that transitioning to the cloud is both efficient and easy. Of course, experienced managed service providers know that this is far from the truth. In reality, integrating and managing multiple systems in a virtual environment is extremely complex. So, if this is what the customers are going to want, how can you effectively meet their needs without breaking the bank and exhausting all of your own resources? Automation which will take much of the complexity out of the process and allow you to leverage the value of the cloud to become your clients’ most trusted advisor.

Like it or not, there are plenty of changes coming up the pike in terms of how MSPs will be able to do their jobs most efficiently and continue to remain successful in an increasingly competitive field. IT automation will, without a doubt, become the most valuable tool in achieving these goals.

Don’t get left behind! Start leveraging the power of automation for your organization and be prepared to face the future head on. Click to get started today!





eBook: Top 7 Benefits IT Process Automation Provides MSP’s




Think Scripts Are the Same as Automation? Think Again…

Think Scripts Are the Same as Automation? Think Again…When it comes to IT automation there has long been a debate as to whether or not one should invest in a ready to use software or to simply have it scripted instead. Before making a decision either way, here are a few important points to consider.

Like it or not, scripting is a slow, time consuming process. It’s also challenging from a maintenance perspective. The risk of human error is high and it can be difficult to track and fix these errors, which makes managing existing scripts even more complicated. When something goes wrong, nobody knows what happened. In many cases, it can be hard to even figure out who even wrote the scripts in the first place.

Furthermore, it’s difficult to maintain adequate documentation and keep that documentation up-to-date. Not to mention the lack of ability to audit and record each script execution, particularly when there is no unified language, no consistency and nobody who controls those scripts.

In other words, it’s another frustrating waste of time for busy IT personnel.

There are other factors that must be taken into consideration as well. As mentioned above, scripting is a slow process, thereby requiring more time and added cost, further eroding efficiency levels. In reality, the overall cost – in terms of both money as well as IT team resources – is quite often higher than if one were to just buy software in the first place.

Simply put, scripting is not real automation. It’s only one small component of  IT automation.

So what can actual IT automation provide? Firstly, it’s incredibly easy to implement. In fact, it on average, it takes only a couple of hours to get an IT automation platform up and running. Before you know it you can begin capturing, documenting, auditing, and controlling all of your processes. IT automation also delivers measurable ROI, allowing users to see its value from day one.

Let’s look at an example. Consider one of the everyday tasks a typical IT person has to carry out as part of his or her routine tasks: disk space cleaning on servers. With scripting, the task and subsequent policies must be implemented on each and every server, along with such details as when to delete, what to delete, who will approve that change and more. It’s difficult to know what part of the execution has been done and if there was a failure, let alone what caused that failure to occur in the first place.

With IT automation software, on the other hand, these processes can be easily managed and controlled by using a visual workflow to see on one central dashboard the status of each task.

Even if your IT manager insists on using scripting, with the help of a visual IT workflow designer, you can improve your scripts and maintain full control and visibility. Your boss will be impressed by how fast and efficient you complete your daily tasks and appreciate that he can have full view of these tasks. IT automation can be your little force multiplier.

If you’re tired of the drudgery of manual scripting and would like to experience firsthand how dramatically IT automation can improve your daily work, give it a try today for free. Simply click here to download your own copy of the Ayehu automation and orchestration platform to stop scripting and start automating!



eBook: 10 time consuming tasks you should automate




Ayehu to Present at CyberTech 2017 TLV

Ayehu is pleased to announce its participation in the CyberTech 2017 event, scheduled to be held from 31 January to 1 February at the Israel Trade Fairs & Convention Center, in the new pavilion of the Tel Aviv Exhibition Center – Pavilion 2 (the largest in the Middle East). This will be the third year that Ayehu will be participating.

Cybertech provides attendees with a unique opportunity to get acquainted with the latest innovations and solutions featured by the international cyber community. The conference’s main focuses are on networking, strengthening alliances and forming new connections.

This year’s Cybertech Conference & Exhibition will present commercial problem solving strategies and solutions for the global cyber threat that meet the diverse challenges for a wide range of sectors, including but not limited to: finance transportation, utilities, defense, R&D, manufacturing, telecommunication, health and government. The conference will also provide the exhibition of different innovative technologies, which are key to fighting these threats.

This year, as in years past, Ayehu’s Israeli team will be onsite, presenting eyeShare automation and orchestration platform and offering live demonstrations of how it can be leveraged as a force multiplier for IT and security operations driving efficiency through a simple and powerful IT automation platform.

Ayehu helps organizations save time on manual and repetitive tasks, increase speed of response to identify and resolve critical incidents, maximize scarce resources, and maintain greater control over IT infrastructure. With a flexible deployment model from on-premises to virtual or physical machines as well as cloud environments, Ayehu scales across very large enterprises and supports thousands of end users.

The Ayehu booth number will be available at the Startup Pavilion. We would like to invite any and all attendees to stop by, meet the team and enjoy a live product demo. To schedule individual meetings and private demos, please contact Ron Lozinsky – ron@ayehu.com in advance.

We will also be live tweeting throughout the event using the hashtag: #CyberTechTLV17. Please follow along and interact with us! It’s sure to be an amazing time.

Top 5 Things Keeping CIOs Up at Night (and How IT Automation Can Help)

Top 5 Things Keeping CIOs Up at Night (and How IT Automation Can Help)By its very nature, the position of Chief Information Officer (CIO) is one of high stress and constant change. With technology evolving and advancing almost daily, and the idea that all employees are expendable, CIOs have a lot on their plates. Of the many topics that keep these multiple-hat-wearers up at night, here are 5 that cause the most headaches. More importantly, here is how IT automation can help solve these problems and put out some of the many fires CIOs have to deal with on a day to day basis.

Managing Legacy Systems

With so many changes and advancements in technologies and tools available to IT professionals, it’s no surprise that many CIOs find themselves struggling to decide whether to stick with their legacy systems or change out to something newer. Of course, doing so comes at a hefty price tag and takes a great deal of time and resources. Therein lies the dilemma. IT automation can provide the best of both worlds, offering seamless integration with new, more innovative technologies that both provide new and more advanced features and also support the legacy system that is already in place. IT automation is also much more cost effective and easier than completely eliminating the old system in favor of a newer one and you’ll end up with the same results in the end.

Risk and Regulation

Not only is technology changing all the time, but so are the rules and regulations governing compliance. Keeping up with these changes, and still accounting for those that are already in place can seem like a full time job in and of itself. IT automation provides the ability to stay in compliance in a much more hands-off way, allowing technology to do the heavy lifting in keeping track of incidents and providing instantly accessible audit trails. Essentially, automation takes the menial work and worry out of risk and regulation, and lets the CIO focus on other business critical functions.

Cost vs. Quality

One of the biggest jobs that a CIO has is selling the tools and technology recommendations to the “powers that be”. Upper management wants to see quality and benefit, but not if it’s going to break the bank. This balancing of cost versus quality is enough to keep even the most frugal of CIOs up at night. Not anymore! The right ITPA product can provide all of the benefits you are looking for, from improving efficiency to streamlining operations across the organization to an increase in customer satisfaction – all at a price that will be attractive to the decision makers. Basically, IT automation allows you to do more with less, which is a win-win for a stressed out chief of information.

Outsourcing

For decades, small to mid-sized businesses were quite often forced to turn to managed service providers (MSPs) to handle many of their daily IT functions due to lack of funds and/or resources. Outsourcing is an area of frustration to many CIOs because it presents a whole new set of problems, from lack of consistency to increased risk. Now, with ITPA, organizations of any size are able to house their own IT department in its entirety, eliminating the need to outsource. By keeping these functions in-house, the benefits are many, including increased security, cost savings, more flexibility and better control.

Bring Your Own Device (BYOD)

In a day and age when just about everyone owns a smartphone, tablet or some type of mobile device, CIOs, along with other management professionals, continue to struggle with the pros and cons of allowing these devices into the workplace. The fact is, people want to feel empowered, and with IT automation, businesses can provide their employees with that type of empowerment right on their mobile devices. By implementing a number of self-service options and opening the doors to IT operations in the cloud, management can take a step back and worry a little less, while employee satisfaction will increase. Again, it’s a win-win situation for everyone involved.

Are you a Chief Information Officer that is struggling with many of the things mentioned here? Would like to see for yourself how automation can alleviate many of your day to day headaches and allow you to focus on more important business matters?

Don’t wait a moment longer! Start your free trial of Ayehu automation and orchestration platform today!





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




The Case for Network Security Operations Automation

The Case for Network Security Operations AutomationIs network security operations getting harder? Those who work in the trenches day in and day out sure think so. In fact, according to a recent report by ESG Research, a whopping 63 percent of cybersecurity and networking professionals employed by enterprise-level organizations believe it’s more difficult today than it was a mere two years ago. The reason? Well, a big part of it is the fact that there are more connected devices, applications and network traffic today than ever before.

Furthermore, 47 percent of those surveyed report increasing challenges in monitoring network behavior on an end to end basis. 41 percent believe the difficulties surrounding network security operations is due to the increasing adoption of cloud technology.

If you stop and think about it for a moment, enterprise networks are really just a series of moving parts – parts that continue to move at a rate that gets faster and more complex by the day. Organizations with limited resources – namely in the area of qualified network operations and cybersecurity personnel – simply cannot match this pace manually.

Forward-thinking infosec folks recognize the fact that the future of successful network security operations will hinge on the ongoing improvements being made on the automation front. As a matter of fact, 58 percent felt network security operations automation was “very important” in addressing IT initiatives of the future. 31 percent of survey respondents listed network security operations automation as “critical” for the future of IT.

In response to this growing need, IT solutions providers (like Ayehu) are focusing on developing and delivering robust network security operations automation platforms that are designed to address the pain points of this demographic. In addition to providing the ability to streamline and automate manual tasks and workflows, this technology is also built for easy integration with existing systems and applications, such as network monitoring and SIEM. This will allow enterprises to maintain a greater degree of control, intelligence and visibility over the various risks that today’s IT departments face.

The key to successful adoption of network security operations automation will ultimately lie in convincing those IT professionals who are already set in their ways of the many benefits this type of technology has to offer. As with just about any role, it can be challenging to teach and old dog new tricks, so to speak. It will be up to organizational leaders to effectively convince and convert their teams accordingly.

The days of relying on human workers and manual processes to keep the enterprise secure are all but gone. As such, CISOs and network operations managers must now thoroughly assess where they stand in terms of network security operations automation and begin making the transition as soon as possible. Once areas of concern such as bottlenecks and other shortcomings are identified, organizations will need to develop strategies to address these issues, making the adoption of network security operations automation a priority.

If you’re ready to make this transition within your organization, there’s no better time to start than the present. Click here to launch a free 30 day trial of Ayehu’s network security operations automation platform and start positioning your firm for future success.





IT Process Automation Survival Guide




Leveraging IT Automation in the Healthcare Field

Leveraging IT Automation in the Healthcare FieldIn the age of digital optimization, more and more healthcare providers are striving to reduce reliance on paper records as part of an overall effort to improve patient service. By digitizing this central component of the process, operations can be streamlined with the added benefit of fewer human errors. As a result, the healthcare industry is becoming more efficient as a whole, providing a much more favorable patient experience. Let’s take a closer look at the increasing role IT automation is playing in the healthcare field.

When it comes to the medical industry, those working within bear the significant responsibility of keeping assets secure and easily accessible to authorized parties. This is particularly true in the area of IT management. The ability to quickly and seamlessly access healthcare IT resources is absolutely critical. In fact, in some instances, it could quite literally mean the difference between life and death. The monumental task of securely supporting a network of many distributed devices and ensuring that all systems are readily available falls on the shoulders of an IT team that is historically lean.

As part of the effort to digitize, healthcare facilities are adopting new systems and applications designed for the purpose of better patient tracking – from the moment an individual walks through the door until they are discharged, whether it’s hours, days or weeks later. These intuitive applications track everything from the department treating the patient, which tests have been performed, what the results of those tests are, any prescribed medications and more. Healthcare professionals, from doctors and nurses to assistants and pharmacists rely on these systems and applications to perform their jobs better and provide enhanced service to patients.

The result of these new IT management systems and applications is increased demand on the IT department. These additional pressures and responsibilities are placed on them, often with resources that are already limited to begin with. How will they keep up? More importantly, how will they be able to continuously innovate at the same time? The answer lies in IT automation and the heavy lifting it can do for IT personnel.

By automating IT tasks, much of the manual nature of IT is all eliminated, freeing up busy staffers to be able to meet the changing and increasing demands while also maintaining HIPAA compliance. The IT automation tool facilitates the electronic management of distributed devices via one central interface, which saves time, cuts costs and delivers a much more efficient, effective allocation of resources. At the same time, the right IT automation platform can also fortify security of the entire IT environment to protect against potential breaches.

IT automation provides tech teams in the IT field with the ability to improve application availability while also boosting the visibility necessary to more effectively manage distributed environments. All of this can be delivered and managed via a central dashboard, further streamlining IT operations and facilitating a more efficient systems management process. Not only does this approach improve the lives of IT personnel, but it also makes things easier for health care providers which improves the overall patient experience. In other words, with IT automation in healthcare, everybody wins.

Want to see how IT automation can make your healthcare facility run smoother and more efficiently? Try our intelligent IT automation and orchestration platform absolutely free for 30 days. Click here to launch your free trial today!





How to Get Critical Systems Back Online in Minutes




Attn: IT Decision Makers – Beware of “Free” IT Automation Solutions…

Attn: IT Decision Makers - Beware of Free IT Automation SolutionsGetting something for free is great – especially when you’re working with a limited budget and have to find creative ways to keep your IT department running efficiently without breaking the bank. But while some IT automation products are being offered for free, many of aren’t quite what they’re cracked up to be. In fact, turning to the wrong type of “freebie” could potentially end up costing you more money in the long run. Here’s how.

First of all, most free IT automation products typically focus on providing a single-use solution. In other words, they’re designed to address one or possibly two basic problems and that’s it. When you go this route, you’ll ultimately end up with a dozen different tools running at the same time, and none of them are actually working together. In some cases, they may even be hindering each other. This type of fragmented or siloed approach can actually cause a drop in efficiency while increasing the chance of human error, both of which can be costly to your business.

Secondly, free IT automation products are not usually designed to support a long term, complex business strategy, but rather to address a current need. Any successful IT professional knows that in order to continue to be profitable, there must be a strategy in place that will account for both the present as well as the future. Without an effective long term plan, you’ll only be able to realize short term goals, and you may find your tools falling short over time. IT automation tools that you purchase, on the other hand, are much more robust and can be figured into the big picture and help you set and consistently achieve long term operational goals.

Another way that free IT automation products may end up costing you in the end is that they typically lack real substance. Those that are built to be free often come without several key components that could have a dramatic impact on your business. This means your automation won’t be running on all cylinders and the results will ultimately fall short. Some are even temporary, so you may find yourself with no other choice but to purchase the full product in the end just to avoid having to start over again. If the full version isn’t much better than the free one, you’ve wasted valuable time and money that could have been spent on a better product.

Finally, there’s the age old theory that if something seems too good to be true, it probably is. If you’re going to place your trust in a free product download, you’d better make sure you’re aware of the motive behind the giveaway. These businesses are in it to make money too, and giving everything away isn’t going to do them any good….unless they can somehow rope you in via their free product to have to pay for other things, such as ongoing support or product add-ons. Before you know it, that “free” tool has suddenly cost you more than you would have spent had you simply purchased a quality IT automation product outright.

In short, while availing yourself of free products online may seem like a wise choice upfront, in the long run doing so may end up costing you more. Do you really want to take chances on a half-rate product that could end up doing the exact opposite of what it was designed for by costing more and hindering productivity and efficiency? The wisest choice, at least when it comes to IT automation, is to do your homework and investing in a quality tool that may not be free, but will produce the benefits your business needs over the long haul.

Want the best of both worlds? Try our product FREE for 30 days – no obligation. Click here to download your free trial today!





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)