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Five Steps to Getting a Quick, Positive ROI on Your IT Process Automation Project

Five Steps to Getting a Quick, Positive ROI on Your IT Automation ProjectThe most important component of any business decision, particularly in terms of IT, is being able to measure the results as quickly as possible. Ongoing success depends heavily on whether or not the money you’re spending is truly getting you the type of return that warrants continued investment; otherwise you may end up wasting cash and resources. Obviously, the sooner you can identify what is and isn’t working, the better. If you’ve recently launched an IT process automation project, or are about to do so soon, here are five simple ways you can quickly identify results.

Identify Quick Wins or pain points that can show quick value – What was it that ultimately drove you to make the decision to adopt IT process automation for your organization? What pain points were you hoping to address with this technology? Perhaps you identified areas where your team was being bogged down by time-consuming manual tasks, which was killing their productivity. Or maybe you realized that writing scripts was becoming a huge waste of valuable time and resources. Whatever the reasons, when you clearly identify them, you can quickly match the appropriate solution with each one, making it much easier to see the results.

Clearly Define Your Outcomes – Know ahead of time what your desired outcomes are and how you can anticipate achieving them. Then, calculate the potential savings you will realize by automating these steps. This gives you a clear picture of future savings and ROI that you can use as a benchmark to measure against as you work further into the process of shifting to automation.

Choose the Right Tool – Understand that not all ITPA tools are created equal. Be careful and diligent when evaluating your available options and know ahead of time what to look for in a quality IT process automation tool. For instance, some of the criteria you should be using includes determining whether the product is easy to use, modular, offers any type of pre-designed templates, and if so, what kind of customization is available. You should also be particularly aware of the 80/20 rule – that is, avoid tools that require 80% of your time, but that you will only benefit from 20% of the time.

Get the Right Sponsorship and team engaged in the process– Make sure that you’ve got the right team in place to help see this process through to fruition. Not only do you need buy-in from the “decision makers” and those high level team members that will lead the project, but you’ll also need to ensure that everyone involved remains focused and motivated to achieve the end result. This will help you stick to your timeline for implementation, avoiding costly delays that can affect your overall ROI.

Measure Results of this project and Identify Other Areas for Expansion – IT process automation isn’t something that only presents solutions for the here and now – it’s a long term solution that can help streamline your operations, improving ongoing efficiency and productivity, and enhancing your bottom line over the long haul. Don’t just focus on the short term benefits. Measure results on a regular basis. This will help you determine your long term ROI as well as identify other areas for expansion that could further benefit your firm.

For more detailed information on calculating ROI for ITPA, check out the below free resource.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Cyber Security Incident Response: The ROI of a Solid Disaster Recovery Strategy

Cyber Security Incident Response: The ROI of a Solid Disaster Recovery StrategyMany organizations place disaster recovery on the back burner because they consider it to be too big of an expense. Why allocate money toward “what if” scenarios when those funds can be put toward more immediate business needs, like sales and marketing? The problem is, treating cyber security incident response and disaster recovery as an afterthought or unnecessary luxury in an attempt to save money may very well end up costing your company a lot more than you may realize. In fact, some research indicates that upwards of 25% of businesses that close due to unforeseen events never reopen.

Even a temporary downtime can be incredibly costly, with average hourly losses ranging from $50,000 up to millions of dollars. Shifting perspective from expense to investment by identifying ROI can improve how disaster recovery is viewed and increase adoption, which means a safer, more secure business operation.

First and foremost, you can’t calculate the value of having a solid cyber security incident response and disaster recovery strategy until you first understand what a loss could potentially cost. Specifically, by determining what costs and losses are acceptable, you can then begin to establish acceptable recovery parameters. This will include a Recovery Time Objective (RTO) as well as a Recovery Point Objective (RPO).

Your defined RTO should indicate the maximum amount of downtime your organization is willing to tolerate. Your RPO should help gauge how much data your business can comfortably afford to lose, measured in seconds, minutes, hours and/or days. Typically a different RTO and RPO values will be set for each system or business process, based on importance. For instance, you would likely set higher objectives for systems for which downtime would likely have the lowest business impact, such as email servers, versus mission-critical systems that directly impact revenue.

Assigning priorities to each proposed scenario can be handled using a “cold” versus “hot” scale, with higher RTO and RPO scenarios requiring a cold solution and those will lower tolerances requiring hot capabilities. For example, systems that can withstand a downtime of 24 hours or more without making a significant impact would be categorized as cold while systems with an RTO of 15 minutes or less would require a much more urgent – or hot – response.

The final step in the process is to officially calculate the expected ROI considering the following factors:

  • Unprotected downtime (amount of time required to restore operations without a formal disaster recovery plan in place)
  • Protected downtime (amount of time to recovery with a DR solution in place)
  • Hourly revenue (amount of annual revenue divided by the total number of working hours in a year)

By multiplying both downtime scenarios by the hourly revenue you can determine the potential loss associated with each. The difference between the two represents the loss that can be avoided by implementing a documented disaster recovery strategy.

From there, the formula for calculating the overall ROI of DR is as follows:

ROI = (Avoided loss – cost of disaster recovery solution/disaster recovery solution cost x 100%)

It’s important to point out that given today’s digital landscape, the risks associated with potential online security breaches and the subsequent downtime they can cause should play an integral role in the overall disaster recovery policy. Specifically, implementing a strong cyber security incident response plan that features automation as a central tool for monitoring, evaluating and addressing incoming incidents can help avoid potential losses that a successful breach can result in. This can and should also be considered when calculating ROI.

IT professionals who recognize the importance of cyber security incident response and a strong, established disaster recovery strategy can make a case for their cause by presenting the proposed ROI to key decision makers. By selling the value of such a strategy and positioning it as it rightfully should be – an investment rather than an expense – the chances of getting the financial backing needed will greatly increase.

To learn more about how you can beef up your company’s safety and security and limit costly potential downtime, give us a call today at 1-800-652-5601 or click here to request a free product demo.





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




5 Tips for Improving Your IT Automation Return on Investment (ROI)

5 Tips for Improving Your IT Automation Return on Investment (ROI)Even though  IT process automation has presented itself as a tremendous benefit for organizations of just about every shape, size and industry, there are still many decision makers that fail to recognize the value this technology can have for their own enterprises. In order to demonstrate how important automation is for the future of business, IT managers must find a way to improve ROI and demonstrate those benefits to the powers that be. Here are 5 tips for getting those ROI numbers to tip in the right direction.

Clearly Define Needs, Benefits and Expectations

Simply put, you cannot focus on improving anything – whether it’s efficiency through automation or the actual ROI it offers – unless everyone understands what to expect. Time should be taken to identify and define the specific needs of the organization, and then specify how automation can solve those problems and meet those needs. Once this information is gathered, you can then more accurately measure all of the specific areas where automation is producing a solid return and how. Factors to measure include effort reduction, mean-time-to-resolution (MTTR), lowered rate of error, compliance and system uptime. Improving each of these things will directly boost ROI.

Understand the Process and Where IT Automation Fits

The driving purpose behind process automation is to use technology to replicate repetitive, manual tasks. To improve automation ROI, one must dig much deeper than this basic concept to understand the entire process at hand and identify exactly how automation can be integrated for optimum results. Important questions to ask in this analysis include: What factors should trigger an automated process? What must occur before and after the automated process? What variables and inputs will be necessary to achieve the best outcome? Most importantly, how does automation fit with the big picture – the larger business process as a whole? While individual tasks could certainly be automated, automating the entire process may actually produce a greater value for the business.

Recognize the Context and Customize Accordingly

Capturing true ROI involves understanding the specific context in which the automated process in question is running and customizing that process for optimum results. For instance, the automated response to a critical incident, such a systems outage, during peak business hours should be markedly different than the response to a similar outage that occurs in the middle of the night. These contextual considerations should be built into the automation process and they should also be considered whenever measuring results. By customizing the process, the automation can execute different actions based on each scenario, thereby producing enhanced ROI.

Comprehensive Testing Prior to Release

Testing an automated process manually or in a development system can certainly be time consuming, but it’s absolutely critical to achieving optimum ROI. Before an automated process is rolled out into the live environment, it must be adequately measured to ensure that it is producing the desired results consistently and successfully. Once the automated process is released, ongoing testing is still highly recommended, as this helps to ensure that the triggers, inputs, actions and outputs are all running as smoothly and efficiently as possible. Routine audits can also help to identify areas that could be improved for even greater benefit.

Ongoing Evaluation and Improvement

IT Automation may feel like a “set it and forget it” solution, but those organizations that reap the greatest rewards from this technology do so by taking a continuous improvement approach. Regular evaluation of how automated process are working and analysis of where they may be expanded to produce even better results is a must if you are looking to improve your ROI. IT professionals should be asking whether additional tasks could be automated, or whether existing automated processes could be integrated with one another or built upon for greater efficiency.

Individually, each of these 5 tips can have an impact on your overall ROI. When combined, however, they can help to improve both short-term goals as well as drive long-term strategies to produce the desired results of reducing human effort, improving operational efficiency, boosting service levels, reducing errors and downtime, remaining compliant and much more. The end product is a consistently favorable return on investment, which can help to win over those who are not yet on board with automation.




EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Self-Service Automation: Calculating the ROI of Automated Password Resets

Calculating ROI for Automated Password ResetsThink about how much time your IT department spends on simple, manual tasks. Specifically, consider the number of incoming password reset requests that are sent on a daily basis. These requests undoubtedly bog down your highly skilled IT personnel who could be much more effective if they were focusing their efforts on more challenging and strategic issues. Furthermore, the time wasted on manual password resets comes at a much higher monetary expense than you may think. So, what’s the solution? Self-service automation. Here’s why.

There are a number of different ways to quantify how much password resets are costing your organization. For the sake of this article, let’s start by considering how much the average help desk call is. If you’re not quite sure how to calculate this, don’t worry. A surprising number of organizations don’t measure this information (though they arguably should). Here’s a good starting point:

In 2015, Gartner projected that the average cost of a help desk call was $19.07. The next logical step would be to take the total number of requests that were specifically related to password resets and multiply that by $19.07 to get the overall cost of these calls annually. According to industry standards, 40% of all help desk calls are related to password resets. Another assumption is that the average end-user contacts the help desk about 1.25 times per month.

Now, let’s assume that your organization employs 5,000 individuals. That would equal 6,250 help desk calls during a given month. If 40% of those calls are requests for password resets, that would equal 2,500 calls. Now, multiply that number by the average cost per help desk call:

2,500 x $19.07 = $47,675

That’s nearly $50k spent on simple, manual password resets each and every month.

Can your organization really afford to spend this kind of money on something so straightforward?

Conversely, by leveraging automation via a self-service portal, you can essentially retain that astronomical expenditure and better allocate it to more important issues.

Another way to calculate the cost of password resets is to determine how much each one of your IT Service Desk staff members is being compensated. Remember to include salary, bonuses, stock options, 401k contributions, health and wellness benefits, insurance, and of course the all-important perks like gym memberships, car allowances, etc. Total this up and then multiply that number by Gartner’s 40% figure to determine how much you’re paying help desk staff to reset passwords.

Don’t have that number handy?

No problem. Let’s turn once again to Gartner who has gone to a lot of trouble to figure out what the average salary and benefit costs per help desk support FTE (full-time equivalent) are. Again, we’ll just use Gartner’s numbers, which state that in 2015, the average salary and benefit costs per help desk support FTE working the IT Service Desk was just under $90k year.

Now we multiply that number by 40%, and we arrive at the average cost of password resets per help desk employee – which is a whopping $36,000 per year, per staff member. Total that up for all your FTE’s and this amount would represent your annual ROI of automating password resets.

Once again, is this an expense you can really justify for your organization? Perhaps it’s time to start honestly considering how self-service automation can really impact your business’ bottom line.

Why not give it a try for yourself? Simply click here to download your free 30 day trial of eyeShare and start saving money today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Are You Maximizing Your ROI on IT Process Automation? Try These 5 Tips

5 Tips for Maximizing Your IT Process Automation ROIEven though  IT process automation has presented itself as a tremendous benefit for organizations of just about every shape, size and industry, there are still many decision makers that fail to recognize the value this technology can have for their own enterprises. In order to demonstrate how important automation is for the future of business, IT managers must find a way to improve ROI and demonstrate those benefits to the powers that be. Here are 5 tips for getting those ROI numbers to tip in the right direction.

Clearly Define Needs, Benefits and Expectations

Simply put, you cannot focus on improving anything – whether it’s efficiency through automation or the actual ROI it offers – unless everyone understands what to expect. Time should be taken to identify and define the specific needs of the organization, and then specify how automation can solve those problems and meet those needs. Once this information is gathered, you can then more accurately measure all of the specific areas where automation is producing a solid return and how. Factors to measure include effort reduction, mean-time-to-resolution (MTTR), lowered rate of error, compliance and system uptime. Improving each of these things will directly boost ROI.

Understand the Process and Where Automation Fits

The driving purpose behind process automation is to use technology to replicate repetitive, manual tasks. To improve automation ROI, one must dig much deeper than this basic concept to understand the entire process at hand and identify exactly how automation can be integrated for optimum results. Important questions to ask in this analysis include: What factors should trigger an automated process? What must occur before and after the automated process? What variables and inputs will be necessary to achieve the best outcome? Most importantly, how does automation fit with the big picture – the larger business process as a whole? While individual tasks could certainly be automated, automating the entire process may actually produce a greater value for the business.

Recognize the Context and Customize Accordingly

Capturing true ROI involves understanding the specific context in which the automated process in question is running and customizing that process for optimum results. For instance, the automated response to a critical incident, such a systems outage, during peak business hours should be markedly different than the response to a similar outage that occurs in the middle of the night. These contextual considerations should be built into the automation process and they should also be considered whenever measuring results. By customizing the process, the automation can execute different actions based on each scenario, thereby producing enhanced ROI.

Comprehensive Testing Prior to Release

Testing an automated process manually or in a development system can certainly be time consuming, but it’s absolutely critical to achieving optimum ROI. Before an automated process is rolled out into the live environment, it must be adequately measured to ensure that it is producing the desired results consistently and successfully. Once the automated process is released, ongoing testing is still highly recommended, as this helps to ensure that the triggers, inputs, actions and outputs are all running as smoothly and efficiently as possible. Routine audits can also help to identify areas that could be improved for even greater benefit.

Ongoing Evaluation and Improvement

IT Automation may feel like a “set it and forget it” solution, but those organizations that reap the greatest rewards from this technology do so by taking a continuous improvement approach. Regular evaluation of how automated process are working and analysis of where they may be expanded to produce even better results is a must if you are looking to improve your ROI. IT professionals should be asking whether additional tasks could be automated, or whether existing automated processes could be integrated with one another or built upon for greater efficiency.

Individually, each of these 5 tips can have an impact on your overall ROI. When combined, however, they can help to improve both short-term goals as well as drive long-term strategies to produce the desired results of reducing human effort, improving operational efficiency, boosting service levels, reducing errors and downtime, remaining compliant and much more. The end product is a consistently favorable return on investment, which can help to win over those who are not yet on board with automation.





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




How to Measure ROI for IT Process Automation project

You frequently read about the benefits of IT process automation. Articles mention hard benefits such as saving time on manual tasks, faster MTTR and also soft benefits like complying with regulations, enforcing procedures.

But to convince your management to make such an investment, you need to show ROI with concrete numbers – numbers that will specifically refer to your own operations and that can demonstrate the bottom-line value delivered by the investment.  So here’s something to get you started.

First, a disclaimer: It’s not practical to cover the details of ROI measurement in a blog post, so this will only be an appetizer.

HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)Quantified ROI Drivers for IT Process Automation:

There are different drivers from which hard value arrives with IT automation (for now, we’ll ignore soft benefits).  Briefly, these include:

  • Mean time to resolution (MTTR) is a standard measure for how quickly the IT organization is able to respond and resolve of business service or application.  Minimizing MTTR is critical to avoid service interruptions and meeting SLA’s. 80% of the time related to MTTR is spent on identifying the problem, troubleshooting, and finding the people who should fix that problem.
  • Reduce Downtime. Calculating the cost of downtime and data loss is not a simple exercise. Some effects are more easily quantifiable than others. Still, the exercise is essential because it’s the cornerstone of the business case. To calculate the cost of downtime determine the following for each business process:  revenue losses, productivity losses, impact to customers, penalties etc..
  • Operation Costs Reduction. Manual, repetitive daily maintenance and routine IT tasks, scripting and coding, maintaining complex and expensive management tools.

 Calculating Saved Time ROI from Task Automation:

Begin with calculating the total number of tasks that takes 0-30min, 30-60min and tasks that take over an hour, the average time of each task dealt by level 1/level2 and the cost per hour of each level of staff.

It is not uncommon for a NOC to be generating thousands of alerts a day. Assuming 50 of these are physically dealt with manual operators every day and the end-to-end manual process of creating, updating and acknowledging.  These alerts and events each take an average of 20 minutes to complete, this translates to a daily savings of POTENTIAL COST SAVINGS: 0.33 * $50 * 50 = $825 or $301,125 annually.

 

Download this eBook How to Measure IT Process Automation Return on Investment (ROI) to learn how to increase the ROI from IT Process Automation projects by implementing a well-defined processes and deployment plan to better and efficient IT operations.

5 IT Process Automation Challenges and How to Overcome Them


5 IT Process Automation Challenges and How to Overcome ThemIT Process Automation
(ITPA) delivers many benefits to over-busy IT teams. Reduced human errors, faster response to mission-critical system problems, and freed-up time for other IT tasks are just some of the advantages mentioned. However, achieving these benefits isn’t always trivial.

In complex IT environments – particularly when systems are virtualized or cloud based – implementing IT process automation can be challenging. You may need to spend quite a lot of efforts to integrate with multiple IT systems – which brings up the question of calculating ROI.

When does it make sense to implement automation, and in which cases is it too complex or costly to be justified?

System complexity is just one of many concerns raised with IT Automation. Here are the top 5 IT Process Automation challenges and objections we encounter, followed by some tips on how they can be best handled:

1- Integration with existing systems and tools is too difficult

2- Our IT processes are not well defined or mature enough for Automation

3–  Automation tools are too complicated to implement and too expensive

4- Automation makes us lose control over processes

5- Automation will eliminate IT jobs

Start with creating quick wins

Instead of starting with large and complex IT automation projects, begin by identifying few quick wins – small automation pilots that can be implemented very quickly, and can get immediate value.

Examine current manual activities and time spent vs. the estimated effort required for automation and potential savings.

Some “pinpoint” examples for quick automation wins include:

  • Active Directory integration – reset password, unlock account, delete orphan accounts, etc…
  • Backup Log monitoring – monitoring failed backup jobs and restarting backups
  • Service failures – restart failed services, start failover systems
  • Incident management –  creating trouble tickets, setup response to service outage,  notification and escalation processes
  • Troubleshooting – System problem identification and remediation
Select a tool that lets you start quickly (20/80 and grow later)

With IT automation you can find a wide range of tools – from gigantic systems to tiny utilities designed for 1-2 tasks.

Select a tool that enables you to begin small, without a large upfront investment and the ability to get quick ROI, but also a tool that supports enhancements, more complex automation across systems down the road.

Implement IT Process Automation with control

Automating IT tasks does not mean losing control over processes. Whether you’re using scripts, or an IT Process Automation solution, you can always ensure that prior to performing any sensitive data-related activity, the automated process pauses to receive a ‘human’ confirmation and acknowledgment.

IT Process Automation improves, rather than eliminates jobs

In our implementations among tens of customers, we have eliminated thousands of hours of repetitive manual tasks. Nevertheless, we have not witnessed a single case of a headcount drop due to automation. On the contrary, employees are empowered to automate tasks that were never addressed before.  As Glen O’Donnell,a senior analyst for Forrester Research, urges IT folks to “be the automator, not the automated.” O’Donnell asks, “Who better to automate your job than you?”

Put differently, IT process automation eliminates the mundane, repetitive parts of your job, freeing up your time for more strategic IT tasks that cannot be automated – making you more effective and important to your business

What challenges do you have in implementing IT process automation?





IT Process Automation Survival Guide




Five Steps to a Quick Return on Your IT Process Automation Project Investment

The faster you can identify and measure ROI on your IT Process Automation project, the better.

Five Steps to a Quick Return on Your IT Process Automation Project InvestmentHere are 5 simple ways to quickly identify and quantify results.

The most important component of any business decision, particularly in terms of IT, is being able to measure the results as quickly as possible. Ongoing success depends heavily on whether or not the money you’re spending is truly getting you the type of return that warrants continued investment; otherwise you may end up wasting cash and resources. Obviously, the sooner you can identify what is and isn’t working, the better. If you’ve recently launched an IT Process Automation project, or are about to do so soon, here are five simple ways you can quickly identify results.

1.       Identify Quick Wins or pain points that can show quick value – What was it that ultimately drove you to make the decision to adopt IT Process Automation for your organization? What pain points were you hoping to address with this technology? Perhaps you identified areas where your team was being bogged down by time-consuming manual tasks, which was killing their productivity. Or maybe you realized that writing scripts was becoming a huge waste of valuable time and resources. Whatever the reasons, when you clearly identify them, you can quickly match the appropriate solution with each one, making it much easier to see the results.

2.       Clearly Define Your Outcomes – Know ahead of time what your desired outcomes are and how you can anticipate achieving them. Then, calculate the potential savings you will realize by automating these steps. This gives you a clear picture of future savings and ROI that you can use as a benchmark to measure against as you work further into the process of shifting to automation.

3.        Choose the Right Tool – Understand that not all IT Process Automation tools are created equal. Be careful and diligent when evaluating your available options and know ahead of time what to look for in a quality IT Process Automation tool. For instance, some of the criteria you should be using includes determining whether the product is easy to use, modular, offers any type of pre-designed templates, and if so, what kind of customization is available. You should also be particularly aware of the 80/20 rule – that is, avoid tools that require 80% of your time, but that you will only benefit from 20% of the time.

4.       Get the Right Sponsorship and team engaged in the process– Make sure that you’ve got the right team in place to help see this process through to fruition. Not only do you need buy-in from the “decision makers” and those high level team members that will lead the project, but you’ll also need to ensure that everyone involved remains focused and motivated to achieve the end result. This will help you stick to your timeline for implementation, avoiding costly delays that can affect your overall ROI.

5.       Measure Results of this project and Identify Other Areas for ExpansionIT Process Automation isn’t something that only presents solutions for the here and now – it’s a long term solution that can help streamline your operations, improving ongoing efficiency and productivity, and enhancing your bottom line over the long haul. Don’t just focus on the short term benefits. Measure results on a regular basis. This will help you determine your long term ROI as well as identify other areas for expansion that could further benefit your firm.




EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Aligning IT Process Automation and Self-Service Investments to Meet Business Requirements

Aligning IT Process Automation and Self-Service Investments to Meet Business RequirementsOne of the most powerful tools an IT department can leverage is that of self-service options. Not only does this empower everyday employees to be able to handle many of their own needs without having to contact the help desk, but it also vastly improves productivity and efficiency of IT operations. IT Process Automation provides the ideal solution to be able to leverage self-service investments for your own organization and furthermore align them to help achieve your strategic business goals.

To successfully implement such a strategy, IT must first develop balanced score cards (BSCs) to determine the specific business goals that are to be achieved. These BSCs should have four main aspects: financial, internal, customer, and learning and development (L&D). The goal is to map out IT Process Automation and self-service initiatives using these four aspects so that specific business impacts can be identified and worked toward.

A great example of this would be self-service password resets. Believe it or not, this task alone comprises 40% of the service calls that are fielded by help desk representatives on a daily basis. Imagine the time it takes to handle these simple, menial tasks taking up almost half of your IT department’s daily activity. Now, imagine if that task could be automated and handled by the end-user. That way, your personnel would be freed up to focus on more critical aspects of their jobs – and things that are specifically aligned with your company’s strategic objectives.

Let’s examine in further detail how IT Process Automation and self-service can further impact your organization. Consider for a moment the average cost of a help desk call. According to the global research firm Gartner, the average cost of a help desk call in 2014 was $17.88. Taking the total number of password reset requests received during that year and multiplying it by this average cost will demonstrate just how much this one simple task is costing your organization.

Another way to quantify this expenditure is to calculate the total costs associated with each of your help desk associates (salary and benefits, including bonuses, stock options, etc.). Multiply that total cost by the 40% figure indicated above. This will help you determine how much you’re spending on an annual basis just on password resets alone. According to Gartner, the average total cost of a help desk associate, including all other perks and benefits, is $80,012 per year. That would mean that for each employee, you’re paying $32,005 to have passwords reset.

Certainly one of your business goals is to maximize resources while minimizing expenditure. By leveraging IT Process Automation and self-service options to handle even just the one task of password resets, you can dramatically reduce operating costs and improve efficiency at the same time. Of course, this is just one small example of how IT Process Automation and self-service initiatives can have a significant, positive impact on your business.

Are you leveraging this powerful tool for your own IT department? If not, the time to do so is now!

Download your free 30 day trial today and start realizing the savings IT Process Automation can have for your business.

5 Ways to level up your service desk using it process automation




Free Ebook: IT Process Automation Survival Guide!

Before you go on your Thanksgiving vacation, let us help you to leave with a peace  of  mind.

Download our new ebook: IT process automation survival guide!

This guide will help you prepare and get started with IT automation in a systematic and practical way, by answering some of  the most common questions:

IT Process Automation Survival Guide