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The Case for Self-Service Automation

The Case for Self-Service AutomationSelf-service automation has become quite the buzzword amongst IT professionals, and for good reason. Simply put, this intelligent technology is revolutionizing the way organizations operate and dramatically improving the way employees perform their jobs. There are a great number of benefits to self-service automation, including helping the IT department save time and money while also empowering end-users to resolve their issues instantly, without the need to involve the helpdesk. As such, productivity and efficiency levels rise across the board.

But what, exactly, is self-service automation? Well, in the most basic of terms, this type of automation allows non-IT workers to proactively perform routine, repetitive and ad-hoc processes. These tasks could involve anything from new-user onboarding and generating reports to resetting passwords and performing system restarts. Previously, employees had to rely on IT each time one of these functions needed to be executed, which resulted in unnecessary delays, subsequent dips in productivity and, of course, frustration on the part of both parties.

With self-service automation in place, IT can establish a library of automated tasks, processes and workflows that can be easily implemented by the end-user community without the assistance of the tech team. By shifting these routine but necessary tasks to the end-user, IT personnel is then freed up to focus time, effort and resources on more critical business matters. Likewise, by eliminating the need for helpdesk involvement, employees are able to get their issues resolved faster, which reduces delays and promotes a greater degree of productivity.

Some folks in the IT realm are still on the fence about this technology, fearing it will ultimately make their jobs redundant. In reality, while automation will indeed replace at least a portion of tasks and possibly eliminate some lower-tiered roles altogether, it will also create new opportunities for those in IT to further their skills and education, making them more valuable as an employee in the long run. Thus, self-service automation shouldn’t be viewed as a threat, but rather as a tool to make life easier for everyone.

Self-service is also addressing the skills gap that currently exists in IT. Whether it’s a smaller to mid-sized company that can’t afford to keep a large IT department on staff due to budget restraints or a larger enterprise that simply cannot keep up with the increasing demand that is stretching even the most well-staffed IT department too thin. Taking those smaller, menial tasks off the plate of the tech team provides for a better allocation of resources.

Are you reaping the many benefits of self-service automation for your company? If not, the time to start doing so is now. Click here to launch your free trial of Ayehu’s automation platform today.





eBook: 10 time consuming tasks you should automate




10 Biggest Reasons IT Pros Love IT Process Automation

10 Biggest Reasons IT Pros Love IT Process AutomationIf you’re somehow not yet familiar, IT process automation is technology that takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to dramatically improve efficiency and service levels, cut costs, reduce mean time to resolution and so much more. Want to know the real reasons why CIOs, CTOs, CISOs, IT managers and operation support teams are embracing IT process automation?

  1. Automating the remediation of incidents and problems. Not only does this free up time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. When an alert comes in, it automatically gets addressed or assigned to the appropriate person, and it can be easily tracked from start to finish.
  1. Empowering front-line IT operators (L1 and L2) to resolve more incidents faster. Automation eliminates the need for escalation to higher level teams, freeing those more skilled employees to focus on other important mission-critical tasks while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.
  1. Reducing floods of alerts from monitoring systems and event sources. Enhanced organization and management of incoming alerts results in better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the appropriate party for timely resolution.
  1. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills that could be much better allocated elsewhere instead of processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, allows technology to do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve performance and service levels.
  1. Creating a consistent, repetitive process for change management. Effective change management is all about organization. IT process automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.
  1. Connecting ITIL best practices with incident and problem management. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more efficient, productive and therefore more profitable.
  1. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. IT process automation provides the ability to consistently remain compliant and well prepared in the event of an audit.
  1. Building an up-to-date knowledge base to reduce training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledge base and easy-to-implement software reduces the time spent training, improving efficiency of both existing and new employees.
  1. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT process automation go hand in hand. By joining the two, your organization will be better poised for success.
  1. Establishing end-user self-service portal for better services and fulfillment requests. Advanced technology has empowered people to be able to manage many day to day tasks on their own. ITPA leverages this concept, providing self-service options for the end-user which simultaneously improves customer service and operational efficiency.

Ready to jump on the IT process automation bandwagon? What are you waiting for? Get started with your free trial today and start reaping all of these amazing benefits for your own organization!

Implementing Self-Service Automation? Here’s What NOT to Do…

Implementing Self-Service Automation? Here’s What NOT to Do…Self-service automation is becoming more of the norm rather than the exception. In fact, at last check, some 56 percent of businesses have implemented or are currently working on some type of self-service initiative. And it’s not only for making your customers’ lives easier. Many organizations are realizing the benefits of providing self-service options to employees to eliminate the need for many of the common issues plaguing the help desk, such as password resets and system refreshes. If you’re thinking about jumping on the bandwagon, here are a few common mistakes you should actively avoid.

Inadequate Communication – If you want your employees to adopt and embrace self-service technology, you have to ensure that they understand its many benefits. This is particularly important for your IT team, some of whom may feel uneasy or even threatened by the thought of automated technology handling some of their tasks. Gain acceptance and buy-in by communicating how self-service options will actually make the lives and jobs of everyone easier and more efficient.

Lack of Knowledge – What types of activities can you – and more importantly – should you be transitioning over to self-service? Many otherwise savvy IT decision makers rush into self-service implementation before they truly have a good understanding of what tasks are most beneficial to automate. Take time to learn about what your IT team is bogged down by and also what areas the end-user might not only benefit from, but actually appreciate the ability to handle things on their own.

Not Choosing a Tool Carefully – Not all self-service automation tools are created equal and if you don’t carefully and thoroughly do your homework, you could end up with a less-than-ideal result. Not only does implementing a faulty tool mean more headaches for your IT department, but the frustration of everyone who has to use it will ultimately lead to disengagement, resistance and/or complete lack of adoption. Make sure the tool you choose is robust, user-friendly and versatile enough to handle both full and semi-automation needs.

Setting and Forgetting It – Like anything else in technology, self-service automation isn’t something that you can simply put in place and never think about again. Not only is it important to keep up to date from a tech standpoint, but it’s equally important to ensure that the system you have in place remains as effective as possible. Conducting regular audits of both the IT department and the end-users can help you determine whether new tasks could be automated or if existing ones could use some tweaking.

Forgetting the Intangibles – Last but not least, maintaining an environment in which self-service automation is embraced and celebrated involves regular assessment and selling of the many benefits this technology provides. When calculating ROI, don’t forget to also consider the intangible ways self-service is good for your organization, particularly how it allows IT to improve its meaningful contribution to the organization. That is a value that can and should be recognized across the board.

What could self-service automation do for your company? Why not find out today by starting your free 30 day trial of eyeShare. No obligation, just enhanced efficiency and better overall operations. Get your free copy now by clicking here!





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Need a Vacation? Automation to the Rescue!

Need a Vacation? Automation to the Rescue!The summer may be winding down, but before we know it the holiday season will once again be upon us and if you weren’t able to enjoy a vacation over the past few months, chances are you’re hoping to take some time off in the coming months. For those in IT, this is often easier said than done. In fact, in 2015, 55% of Americans finished the year with unused vacation time for a total of 658 million unused vacation days. Given the nature of our industry, we’re willing to bet that a good portion of those were IT professionals. But as we all know, time off is important to our health and wellbeing. So, what’s the solution? The good news is, it may be easier than you think…

For CTOs, CSOs and CISOs, the risk of burnout is extremely high, but it doesn’t stop there. The majority of IT departments across the world struggle with an increasing workload and a growing staff shortage, which leads to teams being overworked and underappreciated. As a result, turnover is higher, which further exacerbates the problem. Staff numbers go down but the workload doesn’t, which means remaining IT technicians have to pick up the slack. It’s hard to squeeze in a lunch break, let alone a week off.

Hiring more people isn’t usually an option, partly due to budgetary restraints, but also because the industry itself has been virtually tapped out. This is especially the case for those in the IT security realm, where advanced persistent threats (APTs) are making it next to impossible to keep up and the number of skilled candidates entering the workforce is no match for the volume and complexity of attacks. How can IT possibly step away from the helm when the organization is at such great risk?

The answer is simple: IT automation. Rather than being in the position to constantly fight fires, technology can handle the heavy lifting – particularly when it comes to cyber security incident response. With the right automated tool, threats can be managed electronically, dramatically reducing the amount of risk to the company and subsequently alleviating much of the pressure from the IT department. Not only will this make it possible for team members to take much-needed breaks, but the organization will remain safer at the same time.

Beyond the security aspect, IT process automation can be used to shift almost all routine tasks and workflows that are bogging IT down on a daily basis from human to machine. Those talented individuals can then focus their skills and abilities on more important business matters. As an organization, this better allocation of resources can result in greater innovation, enhanced efficiency and productivity, improved service levels and cost savings. Furthermore, self-service automation can transfer ownership of a great number of IT issues back to the end user, empowering them while also alleviating the IT team.

For those currently slaving away in the IT department, putting out fires and chasing their tails, day after day, automation can be the light at the end of the tunnel. Even top management can feel comfortable stepping away and enjoying time off without having to worry about how the workload is being managed. Additionally, today’s technology enables remote communications and control via SMS, email, IM or telephone, so even those situations that require escalation or leadership approval can be handled from anywhere.  In other words, IT decision makers are no longer chained to their desks.

Are you desperate for a vacation but feel like your IT workload or security risk levels won’t allow it? The right tool can make everyone’s life easier, facilitate much-needed time off to avoid burnout and also improve overall safety and operations at the same time.

What are you waiting for? Start automating today!





eBook: 10 time consuming tasks you should automate




How to Calculate the Cost Savings of Self-Service Automation

How to Calculate the Cost Savings of Self-Service AutomationIt’s surprisingly not uncommon to see enterprise-level organizations still running operations with manual processes. Not only is this extremely inefficient, but it’s also costly, both in terms of resource allocation and the increased risk of human error. Automation is revolutionizing the way businesses operate by shifting this rote work from human to machine. Furthermore, self-service automation is allowing businesses to better optimize their IT departments, making them much more efficient and therefore profitable. But is it really worth the investment? Let’s take a closer look.

First, before we can get to the nitty gritty of just how valuable self-service automation can be, it’s important to understand precisely what this term refers to. In reality, most of us encounter some degree of self-service automation just about every day of our lives, whether it’s processing a payment electronically from our mobile device, using the self-checkout at the grocery store or even using a vending machine to purchase a snack.

In the business world, self-service automation involves enabling the end-user to handle specified transactions on their own, without the assistance of someone in IT. This could involve anything from resetting a forgotten password to going through the new employee onboarding process. By removing the need for IT to get involved, the process is faster and therefore much more efficient. From the end-user’s perspective, they are able to perform their jobs better. For the IT department, time is much more effectively allocated to other, more complex and mission-critical projects.

But obviously all of these benefits come at a cost, and the only way to justify such an expenditure is to determine that doing so will, indeed, provide a significant enough return to make it worth the investment.

Accurately calculating the return on investment, or ROI, of self-service automation begins with a detailed evaluation of the current amount of time being spent performing basic IT services. For instance, how many hours per day do your IT workers spend processing password resets? What about system restarts? List out all the tasks that could potentially be shifted over to the end-user and then calculate how many man hours are spent on each of these tasks daily.

With this information in hand, the next step in calculating self-service automation ROI is to figure out how much money is currently being spent on those man hours. This can be broken down relatively simply, by taking the average hourly rate of an IT worker and multiplying that by the number of hours being spent on tasks that could potentially be automated.

For the purpose of this example, let’s say you’re paying an average of $30/hour for your help desk employees. Now, let’s assume each of these employees is currently spending 4 hours each day processing password reset requests. Assuming each employee works 50 weeks out of the year would leave us with the following equation:

$30 x 1,000 hours/year = $30,000

That’s $30k being spent each year on manual password resets alone, times however many employees you’ve got processing these requests. And, that’s not including any of the other manual tasks routinely being processed by IT personnel.

Now that you’ve calculated what you could potentially be saving, you’ll need to determine the total cost of ownership (TCO) of a self-service automation tool – that is, the total of all expenses associated with its software, hardware, services, implementation, training and maintenance. Calculating the true ROI of adopting self-service IT options requires that you take the total cumulative cost savings across all services that could be automated and subtracting that from the TCO. This will demonstrate approximately how much you will net in the process.

Additionally, there are a number of other benefits to adopting self-service automation that are a bit more challenging to quantify but are equally important to keep in mind. These include:

  • Faster service and delivery
  • Improved satisfaction levels
  • Better user experience
  • More cost-effective service model

If you’re considering self-service automation for your organization, your best bet is to give it a try for yourself. Once you experience what a difference this advanced technology can have for your business operations, you’ll want to start automating everywhere.

Click here to download your free 30 day trial of eyeShare and see why automation is worth the investment many times over.



IT Process Automation Survival Guide




How Self-Service Automation Has Consumerized IT

How Self-Service Automation Has Consumerized ITGartner defines the term consumerization as “the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, new technologies and models that originate and develop in the consumer space, rather than in the enterprise IT sector”. One area of technology that is dramatically changing the face of the modern workplace is that of self-service automation. Here’s how.

In the past, for most organizations, the IT department was like an island. Any and all IT functions were managed and controlled exclusively within that group. With the introduction and more wide-spread adoption of self-service automation, however, the onus has markedly shifted. Today’s end-users are much more comfortable handling their own devices and applications, and many prefer the autonomy to be able to manage their needs on their own, without the assistance of IT.

Today’s self-service options allow the end-user to easily access and leverage the content they need the moment they need it, safely and securely, thanks to predefined controls running behind the scenes. Individual workers outside of the IT department enjoy the freedom and empowerment of sharing and restoring their own files and handling an array of technical issues on their own, without having to place added strain on the help desk and with little to no security risk.

This consumerization has resulted in tremendous benefits on both sides of the fence. For IT, it has provided the opportunity to remove time-consuming, menial (but necessary) tasks from IT – such as routine password resets, freeing highly skilled professionals to focus their efforts on more complex projects and mission-critical initiatives. From the end-user’s perspective, having the ability to advocate for his or her own needs has dramatically increased satisfaction levels.

As a result, the enterprise as a whole benefits from consumerization through self-service automation. With IT no longer bogged down by routine tasks, these valuable resources can be better allocated for the good of the firm. And because users are able to handle their own needs, there is a significant boost in productivity thanks to the reduction in costly delays. Practically speaking, self-service automation removes the middle man, thereby eliminating bottle-necks in routine processes.

The ever-increasing investment by large organizations into mobile technology, whether it’s supplying devices to employees or adopting BYOD policies, is further evidence of how self-service automation is poised to become an integral part of tomorrow’s workplace. And, when used as a component of a comprehensive process automation strategy, the overall efficiency level of the entire enterprise can be maximized. So, it really is a win-win.

Will your organization be on the right side of history? Why not get a jump-start by implementing self-service automation today? Click here to download your free 30 day trial of eyeShare.





IT Process Automation Survival Guide




Why Self-Service Automation is Revolutionizing the Workplace

Why Self-Service Automation is Revolutionizing the WorkplaceThe concept of self-service automation may seem foreign to some, but in reality, it’s become a part of our everyday lives. Every time you use the ATM or online banking to transfer funds, cash out your groceries at in the self-checkout lane or even walk through an automatic door, you’re engaging with self-service automation technology. In the workplace, this concept is revolutionizing how people across the entire organization do their jobs. Still not sold on the benefits of self-service automation? Here are a few reasons you may need to change your thinking.

First, it saves time. When you think about the role of traditional IT in the workplace, it’s amazing how many delays and bottlenecks exist. Take, for example, something as simple as a password reset. In the past, this would require the end-user to call or open a ticket to the help desk. Then what? He or she would have to wait until the ticket was seen, processed and resolved. By shifting the ability to reset passwords back to the person who is requesting it, this wait time is eliminated.

Using the same scenario, we can also conclude that self-service automation can boost productivity levels. During the time that the end-user spent waiting to hear back from the help desk, he or she was unable to work, because the systems needed could not be accessed without a new password. Now imagine if the IT department was backed up, causing longer delays than usual. That wasted time translates to a significant decline in productivity. With a self-service reset, there is minimal interruption of workflow.

Which brings us to our next logical point: self-service options can save an organization money, and not only in decreased downtime / increased end-user output. What do you pay your help desk employees per hour? Now, think about how many of those hours are wasted on menial tasks, like password resets, which, according to Gartner, account for between 20% and 50% of all help desk calls. Forrester Research estimates the average labor cost associated with a single password reset is about $70. So, theoretically, that’s how much you could be saving for every single self-service password reset request.

So, what about the IT department? How does self-service automation benefit them? Simple. Because it removes much of the tedious day-to-day tasks, experienced personnel are freed up to apply their skills to other, more mission-critical projects. This optimized reallocation of valuable resources can result in a much better run organization overall. Furthermore, by removing menial tasks from IT and empowering the end-user, morale will also improve. In other words, everyone wins.

Simply put, self-service automation is changing the way businesses operate for the better. If you haven’t yet adopted this innovated technology, the time to do so is now. Download your free 30 day trial today and start reaping the many benefits automation can provide to your organization.





EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Why Self-Service Automation is an Absolute Must for Your Organization

Self-Service Automation is a Must for Your OrganizationThe concept of self-service is nothing new. In fact, more and more industries and businesses are adopting this as a means to improve efficiency, reduce costs and create an environment of empowerment. Many are even extending the concept from internal operations to external, providing customers with convenient self-service options. Yet, the one area where this concept remains to be widely embraced is in IT. For a variety of reasons, many IT professionals continue to insist on maintaining all of their tasks in-house. What they fail to realize is that offering end-users self-service automation options can significantly benefit their department as well as the organization as a whole.

The Benefits:

  • Better service quality
  • Saved time through faster management and execution of requests
  • Process and resources traceability and transparency
  • Positive end user experience with IT issue management

Think about it. Why would anyone want to continue doing time-consuming, manual tasks for other people when those recipients could just as easily do the task themselves? Wouldn’t it make more sense to delegate those things that can be handled on an end-user basis? Self-service automation allows the end-user to independently resolve problems without IT helpdesk assistance, freeing up IT personnel to focus on more critical business issues.

If the concept of turning over control to the end-user seems frightening to you, consider the fact that there are varying levels of control that can be applied. Self-service activities may be fully automated without any IT personnel involvement, or semi-automated, with IT managers remotely approving procedures via SMS, email or phone call.

Using a self-service portal, users can:

  • Unlock an end-user account
  • Reset a password
  • Independently perform a range of IT tasks such as freeing up server disk space or restarting Windows services

Self-service automation can also be used proactively to transfer ownership from the IT department to the end-user by sending alerts and notifications by email or SMS, such as password expiry notifications.

Whether for test, development or production tasks requests, effective IT Service Management starts with self-service and automation solutions. Users can “order” what they need from a list of standard options in an intuitive web portal. IT staff can enable on-demand provisioning of application and infrastructure requests within minutes, with no delays. And administrators can control and track each service, from initial request to decommissioning.

What do you need to get started? Simple. Self-service portal, orchestration engine, and advanced cloud management capabilities to improve IT agility, flexibility, and speed. Leverage all of this and more for your organization today by downloading a 30 day free trial.





eBook: 10 time consuming tasks you should automate




Self-Service Automation – Myths vs. Reality

Self-Service Automation – Myths vs. RealityYou may have heard of self-service automation, but you might be surprised at how often you’ve personally encountered it in your day to day life. In fact, if you’ve ever used an ATM to withdraw cash, rung up your groceries at the self-checkout line of your local supermarket, or ordered takeout online, you’ve experienced self-service automation up close and personal.

From a business perspective – especially in terms of IT – self-service automation can dramatically increase efficiency and improve productivity levels across the board. Yet, despite these benefits, many organizations are still somewhat hesitant about embracing it for themselves. Much of this is due to many common myths that are still being perpetuated. Let’s take a look at a few of these misconceptions and the real truth behind them.

Myth: Self-service automation is too expensive.

Truth: While any automation tool requires some type of investment and ongoing upkeep, the costs associated with implementing self-service automation are well offset by the savings it affords. To determine the ROI of self-service, consider how much money your company is paying for IT personnel to do routine manual tasks, such as password resets. Shifting that process to the end-user is much more cost-effective.

Myth: Self-service automation will replace human workers.

Truth: While moving to a more self-sufficient model certainly does change the duties and roles of IT personnel, it doesn’t necessarily negate the need for human intervention. To the contrary, automation tools that allow the end-user to handle manual tasks frees up talented IT workers to be able to increase their education and apply their skills to more important business matters.

Myth: Self-service automation removes all control from IT.

Truth: Not every self-service policy is fully automated. In fact, if preferred, the process can be set up to incorporate human input as desired. For instance, certain requests can be submitted by the end-user, which can either trigger a partially automated workflow or be escalated for remote approval via SMS, email or phone. This semi-automated approach still increases efficiency without giving up control.

Myth: Implementing self-service automation is complicated and cumbersome.

Truth: One of the biggest hurdles many IT managers must overcome when it comes to adopting self-service automation is the misconception that it’s a pain to implement. To the contrary, with the right tool, the process can be quick and painless. In fact, many companies are pleasantly surprised to learn that their automation project can be up and running in just minutes.

Have you fallen victim to one or more of these myths about self-service automation? Now that you know the truth, the time to start leveraging this powerful tool for your business is today.

Click here to get started!





How to Get Critical Systems Back Online in Minutes




Self-Service Automation: Calculating the ROI of Automated Password Resets

Calculating ROI for Automated Password ResetsThink about how much time your IT department spends on simple, manual tasks. Specifically, consider the number of incoming password reset requests that are sent on a daily basis. These requests undoubtedly bog down your highly skilled IT personnel who could be much more effective if they were focusing their efforts on more challenging and strategic issues. Furthermore, the time wasted on manual password resets comes at a much higher monetary expense than you may think. So, what’s the solution? Self-service automation. Here’s why.

There are a number of different ways to quantify how much password resets are costing your organization. For the sake of this article, let’s start by considering how much the average help desk call is. If you’re not quite sure how to calculate this, don’t worry. A surprising number of organizations don’t measure this information (though they arguably should). Here’s a good starting point:

In 2015, Gartner projected that the average cost of a help desk call was $19.07. The next logical step would be to take the total number of requests that were specifically related to password resets and multiply that by $19.07 to get the overall cost of these calls annually. According to industry standards, 40% of all help desk calls are related to password resets. Another assumption is that the average end-user contacts the help desk about 1.25 times per month.

Now, let’s assume that your organization employs 5,000 individuals. That would equal 6,250 help desk calls during a given month. If 40% of those calls are requests for password resets, that would equal 2,500 calls. Now, multiply that number by the average cost per help desk call:

2,500 x $19.07 = $47,675

That’s nearly $50k spent on simple, manual password resets each and every month.

Can your organization really afford to spend this kind of money on something so straightforward?

Conversely, by leveraging automation via a self-service portal, you can essentially retain that astronomical expenditure and better allocate it to more important issues.

Another way to calculate the cost of password resets is to determine how much each one of your IT Service Desk staff members is being compensated. Remember to include salary, bonuses, stock options, 401k contributions, health and wellness benefits, insurance, and of course the all-important perks like gym memberships, car allowances, etc. Total this up and then multiply that number by Gartner’s 40% figure to determine how much you’re paying help desk staff to reset passwords.

Don’t have that number handy?

No problem. Let’s turn once again to Gartner who has gone to a lot of trouble to figure out what the average salary and benefit costs per help desk support FTE (full-time equivalent) are. Again, we’ll just use Gartner’s numbers, which state that in 2015, the average salary and benefit costs per help desk support FTE working the IT Service Desk was just under $90k year.

Now we multiply that number by 40%, and we arrive at the average cost of password resets per help desk employee – which is a whopping $36,000 per year, per staff member. Total that up for all your FTE’s and this amount would represent your annual ROI of automating password resets.

Once again, is this an expense you can really justify for your organization? Perhaps it’s time to start honestly considering how self-service automation can really impact your business’ bottom line.

Why not give it a try for yourself? Simply click here to download your free 30 day trial of eyeShare and start saving money today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)