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10 Biggest Reasons IT Pros Love IT Process Automation

10 Biggest Reasons IT Pros Love IT Process AutomationIf you’re somehow not yet familiar, IT process automation is technology that takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to dramatically improve efficiency and service levels, cut costs, reduce mean time to resolution and so much more. Want to know the real reasons why CIOs, CTOs, CISOs, IT managers and operation support teams are embracing IT process automation?

  1. Automating the remediation of incidents and problems. Not only does this free up time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. When an alert comes in, it automatically gets addressed or assigned to the appropriate person, and it can be easily tracked from start to finish.
  1. Empowering front-line IT operators (L1 and L2) to resolve more incidents faster. Automation eliminates the need for escalation to higher level teams, freeing those more skilled employees to focus on other important mission-critical tasks while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.
  1. Reducing floods of alerts from monitoring systems and event sources. Enhanced organization and management of incoming alerts results in better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the appropriate party for timely resolution.
  1. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills that could be much better allocated elsewhere instead of processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, allows technology to do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve performance and service levels.
  1. Creating a consistent, repetitive process for change management. Effective change management is all about organization. IT process automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.
  1. Connecting ITIL best practices with incident and problem management. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more efficient, productive and therefore more profitable.
  1. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. IT process automation provides the ability to consistently remain compliant and well prepared in the event of an audit.
  1. Building an up-to-date knowledge base to reduce training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledge base and easy-to-implement software reduces the time spent training, improving efficiency of both existing and new employees.
  1. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT process automation go hand in hand. By joining the two, your organization will be better poised for success.
  1. Establishing end-user self-service portal for better services and fulfillment requests. Advanced technology has empowered people to be able to manage many day to day tasks on their own. ITPA leverages this concept, providing self-service options for the end-user which simultaneously improves customer service and operational efficiency.

Ready to jump on the IT process automation bandwagon? What are you waiting for? Get started with your free trial today and start reaping all of these amazing benefits for your own organization!