Ayehu at ServiceNow Knowledge 13

Wanna Get a Super Hero Cool Tee? Come visit us in booth #30 at ServiceNow’s Knowledge 13 in Las Vegas May 12-16, 2013

Ayehu will be launching its Secure, On-Premise IT Process Automation for ServiceNow Integration Pack with prepackaged workflows and templates for rapid remediation of incidents, problems, and any request fulfillment for repetitive service desk tasks.

To celebrate, we’re giving away this AWESOME T-shirt for FREE!

So stop by booth #30 to get yourself an “IT Automation Superhero” T-shirt, the coolest giveaway at Knowledge 13!

** You can also send us an e-mail to meet us at the show**

 We’ll see you there!

The Advantages of Secure, On-Premise Run Book Automation

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While many organizations are shifting their on-premise services to cloud solutions such as ServiceNow, RemedyForce and JIRA, the question that is coming up more and more is, should we move everything to the cloud?

Secured-On-premise-RBATake, for example, IT process automation (a.k.a. run book automation). Is this business function really safe in the cloud, or should it be managed on-premise? Although the recent shift toward cloud technology seems to support the idea of every function being handled virtually, it’s important to note that there are still lots of risks associated with doing so. While keeping your datacenter, servers, and networks secured, does your Chief Security Officer allow remote execution protocols, which are fraught with security risks when accessed via cloud service?

Security of your servers is your responsibility!

One of the main advantages of an on-premise IT process automation solution is the fact that you can keep your data secure with no need to open remote protocols, i.e. SSH, FTP, RDP, Command line, etc. No sensitive data flows between your servers and the cloud management tools; therefore there are no additional risks added to your already vulnerable systems.

Another plus to managing your IT process automation in-house is that you are not limited to the level of automation you can achieve while you are on-premise. Instead of being subject to the limitations of whatever security policies, cookie-cutter hosting services are available, you have much more flexibility in terms of customizing the solution to meet the specific needs of your organization and scaling it to accommodate future growth.

Additionally, you can still automate tasks which are in the cloud from your secure on-premise server. So you basically get the best of both worlds without running the risk of a dangerous or costly security breach.

One argument often used as a criticism of on-premise run book automation is that it incurs a higher expenditure because it requires more IT personnel to effectively manage the system in-house. To the contrary – the automation itself actually frees up internal personnel because it automates repetitive and time consuming manual tasks.

Finally, there is the issue of connectivity with cloud-based solutions. When your systems are hosted, there is always a chance that a service disruption could occur, over which you have little control. On-premise software provides more control, reducing the likelihood of being unable to access your mission-critical data and systems on-demand.

So, when the question of whether every business function can, or more importantly – should be moved to the cloud, much thought and careful consideration must be given to each area prior to making a decision. While leveraging cloud technology makes good business sense in many areas, IT process automation might be one area best kept in-house. Doing so will provide the security needed to keep data protected on your hybrid infrastructure in the future, while also giving you the control and customization you need to achieve the full benefit of run book automation for your organization.

To try a secure, on-premise run book automation solution for your business, download Ayehu eyeShare today

eBook: 10 time consuming tasks you should automate

Ayehu Names John Michael Cunningham as Most Recent Recipient of IT Automation Super Hero of the Month

Ayehu Software, a leading provider of IT process automation solutions for businesses of all sizes, has announced the latest recipient of its coveted Super Hero of the Month award. Ayehu has chosen John Michael Cunningham, who works for a leading nationwide provider of pharmacy services, and successfully leveraged IT process automation to dramatically improve the operations of his department and organization as a whole.

Cunningham is the ServiceNow Systems Administrator for his organization, which is the largest provider of pharmacy and related services to senior communities across the country. A big part of his role entails overseeing incident management, and ensuring that new account setup for recent hires is executed in a timely manner. Over time, Cunningham began to identify some flaws in these internal processes that were having a significant impact on productivity and efficiency. His teams were wasting precious time and resources on manual tasks that could be automated.

In October 2012, his organization officially began using eyeShare, which integrated seamlessly with ServiceNow, making its deployment quick and simple.

The improvement to IT processes was almost immediate. Now, instead of individually monitoring each alert arriving via SolarWinds and manually managing incidents from start to finish, his organization’s Incident Operations Center (IOC) relies on eyeShare to handle these time consuming processes for them.  The IOC also automated the IT portion of onboarding for new employees to make that process faster and more efficient.

“One of the things that surprised me the most about eyeShare was how easily it was handled and how seamlessly it connected to active directory. This was a big plus, because we’re way too busy to have to worry about a slow, painful implementation process. Even the few small bumps we experienced in the very beginning were quickly addressed by Ayehu – we never had to worry about a thing!” states Cunningham. “Overall, I think what I’m most impressed with is that eyeShare has really allowed us to better manage our resource allocation, and helped us with Sarbanes-Oxley compliance. We can automate the mundane so we can focus on more critical business matters.”

The Super Hero of the Month award is Ayehu’s way of recognizing everyday players in the IT industry who are using automation to not only drive the success of their own organizations, but are also pioneering a path for the future of technology.

About Ayehu

Ayehu Software Technologies Ltd. publishes eyeShare, the industry’s #1 enterprise-class, lightweight IT process automation solution. Deployed by major enterprises worldwide and supporting thousands of IT processes, eyeShare empowers your IT operation to automate simple and complicated tasks, free up scarce resources, and greatly improve service levels, all at an affordable price point.  For more information, please visit www.ayehu.com.

eBook: 10 time consuming tasks you should automate