MIR3 and Ayehu Simplify Addition of Automated Notification to Existing IT Systems with Run Book Automation Technology

MIR3 www.ayehu.com

SAN DIEGO (May 28, 2013) – To further increase ease of integration of its flagship product Intelligent Notification (IN®), with established IT service management (ITSM) systems, MIR3, Inc., the innovator of real-time and response technology, today announced it has integrated run book automation (RBA) technology from Ayehu, developer of eyeShare™, a lightweight, enterprise-grade product for IT process automation, creating a unique software solution known as RBA Integrator.

RBA Integrator is a run book automation tool that aids in adding notification technology to existing applications, making it easy to send and receive automated alerts. RBA Integrator uses run book automation to integrate notification technology with existing applications seamlessly, allowing two-way communications between applications and any or all on-call personnel. When a recipient responds to an alert, the system recognizes them and allows them to initiate an action with their response, i.e., restart a server or execute other commands. RBA Integrator provides data processing and workflow logic so users can fine-tune the interactions between applications and notification to communicate more effectively.

“Automated notification is increasingly seen as a tool for business continuity and operational efficiency,” says Groff Bittner, VP, platform technology for MIR3. “Notification is especially important in IT departments where uptime is critical to the bottom line, and more companies are looking for easy-to-implement solutions.”


“Adding Ayehu lightweight IT Process Automation solution to the MIR3 Intelligent Notification platform will enable customers to significantly improve IT service management processes,” said Gabby Nizri, CEO of Ayehu. “The RBA technology automates simple, repetitive IT tasks as well as complex processes spanning across multiple IT systems, resulting in lower costs for IT operations and improved availability of mission-critical systems.”

RBA Integrator eases the implementation of Intelligent Notification, regardless of a company’s legacy system. It seamlessly integrates with BMC Remedy, HP OM, HP SM, IBM Tivoli Netcool, SCOM and ServiceNow with more to follow soon.


MIR3, Inc. is the leading developer of Intelligent Notification and response software, which helps organizations enhance communication abilities, protect assets, and increase operational efficiency. MIR3 technology enables advanced rapid, two-way communication for IT, business continuity, and enterprise operations for many of the Global Fortune 100 companies, as well as government entities, universities, and companies of all sizes in more than 130 countries. MIR3 is the recipient of many industry and business awards including a Government Security News Homeland Security Award for Best Notification System and has been named to the Inc. 500|5000 list for five years running. For more information, visit www.mir3.com. Follow MIR3 on Twitter: @MIR3. Visit the MIR3 blog: www.mir3.com/blog.


Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for IT process automation. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare™ helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, visit www.ayehu.com. Visit the Ayehu blog:http://blog.ayehu.com/

Orchestrators are so 2012…Meet the Next Generation!

Orchestrator is so 2012

When it comes to automation, many businesses are continuing to turn to the Big-4 orchestrator tools to help them streamline their business processes and improve operational efficiency. But these name brands – BMC Orchestrator, Microsoft Orchestrator, HP Orchestrator, CA and IBM – aren’t necessarily the wisest choice for your business. Why? Well, for starters, they’re very complex, expensive and have a long implementation process – from months to years. Here are just a few of the many reasons why the next generation of IT process automation tools provide a much better choice.

Much Less Expensive – The first step in achieving automation for your organization is purchasing a product that is best suited to meet your needs. While the name on the package might be fancy and instill a sense of security (albeit, a false one), if you’re planning on implementing one of the Big-4 orchestrator tools, plan on investing a pretty penny. A lightweight IT process automation solution, on the other hand, will allow you to achieve the same process automation results (or better) at a fraction of the cost.

Simple to Deploy – If you’re going to implement a new automation tool for your business, you’d probably like to get it up and running as quickly as possible. Otherwise, you’ve just spent a significant amount of money and are left spinning your wheels, wondering when or even if it will ever pay off. The problem with the Big-4 tools is that they’re so complex that they can take weeks, months or even years to fully deploy. Does your business really have that kind of time to waste? With pre-packaged IT process automation templates, on the other hand, you can be up and running and fully functioning in mere minutes.

Easy to Use and Operate – Often it’s not just the purchase and implementation of a new software that costs a business money, but it’s the time it takes for personnel to master the new tools available to them. Big-4 orchestrator tools are great, but they’re incredibly complex, which makes training time-intensive and costly. To truly be effective at improving efficiency and productivity, you need a solution that will be simple to use from the get-go.

User-Friendly Interfaces – An automated solution is only as good as the person or persons managing it. If the interface is complex, confusing and just difficult to use, the result will be less than positive. The next generation of IT process automation tools is designed to make it simple for end-users to access and manage the program. In short, the right IT automation should make it easier for your employees to be able to do their jobs, and do so more efficiently. Unfortunately, with the Big-4, it’s often the opposite.

Lightweight and Agentless –What kind of resources can your business really afford to allocate to maintaining your automation system? If you choose one of the Big-4 orchestrator tools, be prepared to sacrifice these resources – both in terms of technology and manpower – indefinitely. A lightweight IT process automation solution, on the other hand, will help you allocate your resources to more business critical issues.

You may have heard a lot of great things about the Big-4 orchestrator tools, but it’s important to remember that these great things come at a significant cost to your business. Why waste time, money and other precious resources on a tool that may very well turn out to be more complicated than it really needs to be? IT process automation is the wave of the future, and it’s the wisest choice for your business’ automation needs.

Don’t believe us? Give it a try for free today and see for yourself how this powerful and cost-effective tool can help bring your business to the next level.

eBook: 10 time consuming tasks you should automate

Ayehu’s IT Automation Super Hero of the Month – Omer Mizrachi of Leumit Health Services


IT Automation Super Hero of the Month Ayehu Software, industry leading developer of innovative enterprise-class IT Process Automation solutions (also known as Run book Automation) has announced the most recent winner of its Super Hero of the Month Award. This month’s recipient is Omer Mizrachi of Leumit Health Services in Israel, who is being recognized for leveraging IT process automation to improve the efficiency of both his team and his organization as a whole.

In his position as ESM Team Lead, Omer was challenged with finding a solution that would provide the ability to view and manage critical alerts from different systems (SCOM, Antivirus, AS400, network devices, etc.) in one centralized console, as well managing the entire incident process, including notification, escalation and remediation. In addition, the required solution had to filter thousands of incoming alerts, while presenting only the critical ones according to set of pre-defined rules, and dividing them to different consoles.

Prior to implementing eyeShare, Omer’s team was being bogged down by time consuming manual script writing. They were also struggling to keep up with managing incidents in an efficient and accurate manner. They started by automating notifications and escalations via SMS and email messages to the relevant on call, according to alert priorities aligned with the organization’s policy. The customized dashboard provides reports of ownership and alert status to their NOC and management.

“eyeShare managed to meet all of the challenges we were facing and beyond,” remarks Omer. “Today it is being used as a platform for managing incoming events from several monitoring systems and network equipment. We particularly appreciate its scalability, which allows us to execute any action or workflow necessary, without any limitations. Now my team doesn’t have to waste time writing complex scripts or filtering the thousands of SCOM and Syslog alerts we get daily. It’s made us much more efficient and improved the quality of service we provide tremendously. We couldn’t be more pleased.”

The Super Hero of the Month award is given each month to one standout IT professional that is utilizing automation to advance the performance of their organization.

About Leumit Health Services

The extensive scope of medical services offered by Leumit is aimed at ensuring the receipt of healthcare services of the very highest quality. Leumit has more than 700,000 members and operates over 350 medical centers from Kiryat Shemonah to Eilat. To learn more, please visit http://www.leumit.co.il/eng/homepage.asp.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com

eBook: 10 time consuming tasks you should automate

Ayehu Software Releases Integration Pack for ServiceNow, Providing Secure, On-Premise IT Process Automation


PALO ALTO, Calif., May 1, 2013 /PRNewswire/ — Ayehu Software Technologies Ltd., the industry’s leading provider of enterprise-class, lightweight IT Process Automation solutions, announces that its Secure, On-Premise IT Process Automation product now seamlessly integrates with ServiceNow. This latest integration pack is part of the release of Ayehu’s newest version of eyeShare (4.5).

ServiceNow offers cloud-based run book automation.  Providing secure, on-premise IT process automation that’s integrated with ServiceNow fills an important gap in enterprise IT operations automation. Organizations which were previously prevented from running cloud-based IT process automation due to security concerns now have an alternative. Ayehu eyeShare IT process automation software can be installed on-premise, and integrated seamlessly with ServiceNow using the standard available web service APIs. Its agent-less architecture allows IT professionals to execute tasks over physical, virtual, or cloud environments via standard protocol such as WMI and SSH.

Ayehu eyeShare IT process automation, integrated with ServiceNow, provides workflows and runbooks that extend ServiceNow’s ITSM capabilities. Instead of manual repetitive tasks and lengthy service desk procedures, now businesses can create a closed-loop automated process that accelerates incident, problem, and change life-cycles. The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

“We are extremely excited to add this latest integration pack to our collection. It’s always been our goal at Ayehu to develop innovative tools and solutions that will improve business operations for our customers,” comments Yaron Levy , Vice President of Products for Ayehu. “With our ServiceNow integration, we are delivering a secure alternative that allows clients to continue to use the ServiceNow product without fear of a dangerous and costly security breach.”

Click here to watch the ServiceNow integration with eyeShare on YouTube. Ayehu will also be demonstrating this latest integration pack live at the ServiceNow Knowledge13 event. Visit them at booth #30 to see the product in action.

The ServiceNow integration is one of several integration packs available with eyeShare, including Solarwinds, HP Operation Manager, Remedy, and JIRA. Visit the Ayehu website to learn more.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare™, a secure, on-premise IT process automation solution. eyeShare™ empowers IT operations to automate simple and complicated tasks, free up resources, and improve SLAs, all at an affordable price point.

For more information, please visit www.ayehu.com