Managing Blackouts – How it Can Be Done through IT Process Automation

blackoutPerhaps there is no greater burden on the minds of IT professionals than the thought of an impending blackout. System outages can cost businesses a lot of money and impact service levels, both internally and externally. To be properly prepared to handle such an event, IT must have a plan in place that will allow them to act swiftly and, if possible, proactively to prevent or limit damages. IT process automation can help close the gap on such a plan.

What is a blackout?

In simplest of terms, a blackout is an event that takes down systems for either an emergency or scheduled maintenance. In emergency situations, there is little time to plan ahead, making a blackout much more dangerous and time-sensitive. Blackouts for scheduled maintenance, on the other hand, although still requiring prompt attention, are less of a threat since they can be well planned out and carefully executed.

Blackouts can be defined for one target in particular, multiple targets or all targets. Depending on need, scheduled blackouts can be planned well in advance, and can be set to run indefinitely, for a specified time period or just on an as-needed basis. Blackout periods can be extended or shortened mid-stream if necessary and the results are typically assessed by the IT team immediately after the systems are brought back up.

How can blackouts cause a problem?

In the event of an emergency blackout, or one in which the administrator inadvertently performs maintenance without executing a scheduled blackout, the target downtime can impact availability records. Unscheduled and even scheduled down time can impact business function across all departments, and even affect the organization’s bottom line if not handled properly. The key is to find a way to manage these blackouts in a way that is most efficient to limit down time and reduce impact on availability.

How can ITPA help manage blackouts more efficiently?

Because it allows for the systematic automation of routine tasks, ITPA is the perfect solution for managing both scheduled and emergency blackouts. For planned outages, the tool can be customized and defined to trigger the blackout one step at a time at the specified time or interval. This is particularly helpful for routine, repetitive outages for regular system maintenance (say, maintenance performed once a month on the 1st or last day). By leveraging technology to handle these routine tasks, the IT department can focus on more important matters.

For those instances when a blackout is scheduled but is not necessarily “routine”, ITPA can still be used in conjunction with human intervention. The automation tool can be programmed to send out notifications or stop at certain intervals and wait for input or instruction from the appropriate party.

Where automation really shines is in the event of an emergency blackout. ITPA makes the monitoring and notification of system events simple and effortless. In fact, in many cases, critical incidents can be detected before they cause any problems for the end-user, allowing the IT department to be proactive about managing the problem immediately. This can even sometimes eliminate the need for an emergency blackout altogether, or at the very least create the opportunity for IT to schedule and plan the outage.

In IT, blackouts are never completely avoidable. ITPA can help manage the process more seamlessly, whether it’s a planned outage or something unexpected. To learn more about automation and how it can help your business manage blackouts, click here or start your free trial today.





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Ayehu Names Latest Recipient of IT Process Automation Super Hero of the Month Nir Oren of Flying Cargo

Ayehu Software Technologies Ltd., industry leading provider of IT Process Automation software products has officially named the most recent recipient of its Super Hero of the Month Award. This month, Nir Oren of Flying Cargo was chosen. Nir was chosen for his use of IT process automation to overcome a variety of challenges his team faced and improving their overall productivity.

At Flying Cargo, Nir fills the important role of Development and Applications Manager. In such a complex environment, there are a great number of background processes and end user applications that are required in order to manage the hundreds of business flows and thousands of transactions that occur on an hourly basis. Each process depends on another, and all workflows rely on a high level of data integrity. Nir and his team are charged with keeping all of these synchronized and aligned.

Before implementing the eyeShare product 2 years ago, Nir’s team depended on several separate ways to address the challenges they faced, all of which were based on different solutions and technology. There was a distinct lack of efficiency and the real risk of entire workflows being disrupted in the event of an error. Nir knew he needed to find a solution that would provide more consistency and automation of many of the manual tasks that he and his team were wasting valuable time and resources on every day.

Since the software’s deployment, Nir’s department has systematically begun automating a number of important daily tasks. These tasks include various monitoring duties, data integrity checking by query automations, web services pings and interfaces based on files. They continue to look for new ways they can leverage the power of IT automation to further improve productivity, efficiency and functionality.

“From the moment we began using the eyeShare product, we’ve been able to see a significant improvement across all department functions,” comments Oren. “We are especially pleased with how easy and fast it was to implement. This ease of use, coupled with convenient out-of-the-box features, has provided us with the opportunity to increase the amount of monitoring points we handle, which in turn allows us to maintain a much more positive and efficient work environment.”

The Super Hero of the Month award was created by Ayehu as a way to recognize those in the IT industry that are using automation to elevate their organizations to a whole new level. Anyone that uses the eyeShare software is eligible to receive this coveted industry award.

About Flying Cargo

The Flying Cargo Group began with a main focus on freight forwarding. Over the years, it has expanded to several divisions, each specializing in a particular segment of the supply chain. Today, Flying Cargo handles everything from international and domestic freight transportation to logistics. Although Israel is their main market, throughout the years the group has established logistic activities in other countries across the globe. To learn more about Flying Cargo, please visit www.flying-cargo.com/en.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





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