Active Directory Password Reset – Empower Your Help Desk With IT Process Automation

IT folks know better than anyone else the overhead involved in Active Directory password reset. It’s really a non-issue if you’re dealing with 10-50 users; but quite different with hundreds or thousands of users on your network.

In many cases, it’s the help desk that receives the open ticket request. Yet it’s an IT person who needs to resolve the issue – at the expense of other, more urgent tasks.

Here’s one method to automate this daily, repetitive task. It uses an eyeShare pre-packaged password reset automated workflow. You can use the process as is, or tailor it to your needs.

Here’s one way you can automate these procedures easily and in a very elegant way:

Active Directory Password Reset workflow via SMS:

  1. The user sends a text message (SMS) to eyeShare with pre-defined text that includes their ID.
  2. eyeShare receives the request and initiates an automated workflow.
  3. The workflow authenticates the user based on their incoming mobile number and ID sent.
  4. If authenticated, eyeShare will generate a temporary password and reset the account with it, then update the AD settings so the user will have to change their password upon next login.
  5. Finally, the new temporary password will be sent to the end-user’s mobile device.

This process can be easily customized according to your needs. For example by, including notification for the system administrators, opening tickets automatically in your service desk system (i.e. ServiceNow, JIRA, SCOM), etc. Just drag and drop the desired activities to create your own custom workflow, using eyeShare visual workflow designer.

Use Ayehu eyeShare’s Integration for Active Directory, it comes with pre-packaged templates such as Active Directory Password Reset template in order to provide your end-users a way to reset their passwords with their mobile device. Of course, you can customize this procedure according to your needs and requirements.

5 Ways to level up your service desk using it process automation

Go Green! With IT Process Automation

The term green IT became popular a decade ago. However, only giant IT organizations and large data centers implemented green IT practices  – and this was mostly due to regulations and the wish to cut costs, rather than any internal agenda for reducing global warming*.

Go Green with IT Process Automation

Considering the great interest in going green with IT (both for $’s and J’s (Joule) savings) – why so few projects?

I believe the main reason is that green IT is still not a top priority task and furthermore, there’s an erroneous notion that it’s costly to implement.

“We are not that big to make a difference” is what one IT manager told me. In my opinion, going green in IT can make IT operations much more efficient, regardless of the size of the company, and reduce costs significantly. And yes, it does contribute to decreasing carbon dioxide and combined, it will make a difference.

What does go green with IT mean?

Simply, green IT means having an IT infrastructure that consumes less energy (=cheaper). The next question is how it can be done (with minimal impact on your day to day work)?

There are several simple steps you can implement immediately:

  • Shutdown remote computers – Power-off servers that hardly work and consume more power than CPU. You can schedule a shutdown process on a daily or weekly basis for lab, tests, etc.
  • Automated remote workstation shutdown or standby – Turn idle workstations and user PCs to standby mode every time users are not using their computers- overnight, on weekends and holidays.
  • Go virtual – take your physical servers and virtualize them, as one strong hardware can run multiple operating systems. You can turn servers off when they are not in use or start them only upon user request (usually this works for R&D, QA and Lab testing).
How much you can save with IT process automation?

Average energy savings per computer for a 12 month period can reach to $36. Multiple this figure with the number of workstations, and you realize the potential may reach hundreds of thousands of dollars per year.

How to go green with IT Process Automation without adding extra work?

Use IT Process Automation tools for scheduling maintenance tasks, and applying remote workstation shutdown or standby policies.  Workstations that are turned off not only save energy consumption but also increase data security and lower the possibility of failures.

*According to Gartner, PCs, monitors, laptop computers and networked devices represent close to 60% of the total ICT consumption.

You can start saving today, and make your organization greener

IT Process Automation Survival Guide