Tobias International and Ayehu Announce Global Reseller Partnership

Tobias International Inc., a global provider of network consulting and software solutions, has announced their reseller partnership with Ayehu Software Technologies Ltd, the industry’s leading provider of enterprise class, lightweight IT process automation solutions. Ayehu is the developer of eyeShare, a secure, on-premise IT process automation solution that integrates with the SolarWinds network-monitoring platform.

Tobias International offers comprehensive professional services for customers in need of SolarWinds consulting. All of its engineers are SolarWinds Certified Professionals (SCP) and have extensive experience creating monitoring solutions for Cisco, Microsoft, HP, VMware, and a wide range of other technologies prevalent in today’s IT environments. Their deep expertise with SolarWinds uniquely qualifies Tobias International to work with Ayehu Software.

“Ayehu’s eyeShare software allows Tobias International to integrate SolarWinds products with a number of 3rd-party applications in a fraction of the time it would normally take to do this integration manually“, says Tobias International CEO Craig Tobias.

With Ayehu eyeShare in Tobias International’s solution stack, clients will be able to deploy closed-loop network management and IT process automation from a single pane of glass.  By using eyeShare’s advanced automation to remediate incidents that generate SolarWinds alerts, Tobias International expects to dramatically reduce its alert storms for its clients & the manual L1 labor needed to address them.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare™, a secure, on-premise IT process automation solution. eyeShare™ empowers IT operations to automate simple and complicated tasks, free up resources, and improve SLAs, all at an affordable price point. For more information, please visit www.ayehu.com.

About Tobias International

Tobias International is a global provider of network consulting and software solutions, providing professional services through the full life cycle of a network including dynamic planning, design, implementation, operations and optimization. Tobias International maintains expertise in the most extensive, complex network technologies and multivendor environments. Founded in 2001, the company is headquartered in Georgetown, Texas. For more information, please visit www.tobiassystems.com.

 

Contact

Tobias International:
Craig Tobias

512-413-6307

ctobias@tobiassystems.com

 

Ayehu:
Guy Nadivi 
425-207-8255
guy@ayehu.com

The Rise of Robotic Process Automation is Nothing to Fear

The Rise of Robotic Process Automation is Nothing to FearThe concept of technology taking the place of humans in the workplace is certainly nothing new. In fact, even Queen Elizabeth I denounced the idea of patenting a knitting machine for fear that doing so would put her “poor subjects” out of work. Over the centuries that have followed, there have been several times when a renewed sense of fear and disdain have cropped up again, proclaiming that technology – namely in the way of automation, or “Robotic Process Automation” – will spell economic, political and social demise.

So, what of all this hoopla? Should people really be concerned that their value in the workplace will all but disappear as they are slowly replaced by machines? Despite the many outcries and warnings over the years, no such massive change has ever been realized, and there’s still no reason to believe it ever will. While technological innovation has and will continue to change the way people work, it’s never going to completely eliminate the need for human input.

To prove this point, we need only look back at the concept of innovation over the past few centuries. When mechanical technology was introduced in the automotive and agricultural fields, people panicked. Yet, these changes did not bring about the mass destruction of the human workforce. Instead, it created more opportunity, more productivity, more value and more revenue. People were still needed; they just had to take on different roles.

It’s no different today. Yes, IT automation is something that may take away a manual task than an IT professional was once responsible for, but rather than eliminating the need for that employee, it frees them up to concentrate on more important business critical matters – things that cannot be automated. The result is a more efficient operation with the flexibility to allow intelligent workers to increase their knowledge and improve their skills, ultimately becoming more valuable to their organizations. In other words, everyone benefits.

There’s certainly no question – regardless of how many people fear technology, it’s not going away any time soon. Rather than sitting back and waiting for automation to eliminate jobs, people should be embracing the coming changes and preparing for them by investing in their own skills. This will facilitate a smoother transition to jobs that require more specialized training. That way automation and human intellect can work together for optimum success.

So, you see, the so-called rise of the robots is nothing to fear. It’s the resistance to the inevitable changes that are certain to come that will truly be a problem if it is not addressed now.

IT Process Automation Survival Guide




How to Plug IT Automation Software into the Cloud?

These days there is increasing pressure being placed on IT professionals to deliver services to businesses more quickly and inexpensively, to evolve their data centers to become more highly efficient, and to provide users with self-service access to IT offerings with fast, automated delivery. The good news is that, while it sounds a bit overwhelming, it’s not impossible to accomplish. It’s simply a matter of integrating IT automation software with cloud services.

To effective meet these demands, IT operations teams must:

Create a catalog of standardized service offerings with the capability to provide a self-service portal for users. This serves to free up IT personnel, allowing for a more efficient use of time and resources, and also empowers other employees to handle many of the day to day tasks on their own, without the need for IT intervention.

Implement policy-based controls to help maintain system integrity and keep the organization’s overall IT operations running smoothly with little hands-on action needed.

Manage the service lifecycle so that all components effectively work together and accurate alerts can be sent in a timely manner and to the appropriate party when and if a problem arises. When the service process runs smoothly and efficiently, improvements are realized both internally among employees and externally with better service levels.

Automate various aspects of your IT operations, including service and infrastructure provisioning, change requests, support services, user management, alerting and more. Automating these repetitive tasks allows IT personnel to focus on more critical business matters that require human intelligence and a more hands-on approach.

Manage across various aspects of your infrastructure, including virtualization, network, storage, and applications. This broad solution creates a more centralized environment in which every area can be managed effectively and instantaneously, rather than individually.

Intelligent IT automation tools combine all of these capabilities to provide a single platform on which enterprises can build and support their private clouds. This creates a high level of efficiency, which also equates to a reduction in labor costs and other expenses.

Could your organization benefit from integration of IT automation and cloud services?





IT Process Automation Survival Guide




Enhancing SCOM 2012 with proactive IT process automation

With System Center Operations Manager 2012 (SCOM 2012) and eyeShare you can now monitor IT systems, network and services and react to operational problems or proactively manage IT tasks better and faster than ever before.

Operations Manager will help you identify and resolve problems by telling you which monitored objects are not healthy. It will send alerts when problems are detected, and provide information to help you identify the cause of a problem and possible solutions.

Watch the SCOM 2012 Integration on YouTube:

However, if you got this far, why not take one step further and automate the resolution of problems too? Why not remediate IT incidents automatically, and proactively schedule IT maintenance tasks?

eyeShare lets you do all this, with a smooth SCOM 2012 integration. For example, you can schedule repetitive IT tasks such as disk space cleanup and file operations, or you can automatically remediate problems such as locked Active Directory accounts.

Using eyeShare’s bi-directional communication you can control the execution of automated processes remotely from your mobile device. For example, instruct a process whether to restart a service or not. Bi-directional communication also enables a closed-loop incident remediation between eyeShare and SCOM 2012, by passing alerts and status notifications between the two programs.

Take a look at the IT process automation integration to learn more about the pre-packaged tasks that you can automate out of the box, without any effort or scripting.




IT Process Automation Survival Guide




IDC Predicts More User-Focused IT Process Automation in 2015

IDC Predicts More User-Focused IT Process Automation in 2015In December 2014, the International Data Corporation (IDC) hosted the IDC FutureScape: Worldwide Cloud 2015 Predictions. During the web conference, a number of bold predictions were made based on a new IDC FutureScape report surrounding the state of technology, expected changes over the next year and how business leaders can make the most of what is to come for their own growth and future success. Among those predictions, a clear picture of the increased role of automation emerged. More specifically, the report revealed the expectation that IT process automation will continue to become more user-focused.

Of the many mentions of IT process automation’s role in the not-so-distant future, one particular statistic stood out amongst the rest:

“By 2017, 25% of IT organizations will formally support a ‘consumer tier’ to allow workers to develop their own personal automation.”

What this essentially refers to is the fact that not only is automation expected to become much more accessible, but it’s also going to develop to become much more customizable. Rather than just an overarching automation plan that is handled exclusively by IT higher ups, automation will slowly become part of the everyday workplace experience for employees across departments and skill levels.

According to the IDC study, more IT organizations are going to provide end-user self service automation. Employees will no longer need to be dependent on others to solve their own problems and perform their own necessary tasks, such as password resets, unlocking user accounts and system restarts. Instead of having to contact the help desk and wait for assistance, the automation tool will allow the end-user to handle all the necessary steps on his or her own. This will improve productivity and efficiency across the board.

IT departments need not worry about relinquishing control, either. A pre-defined list of standard options can be developed, which will then be presented to the end-user via an intuitive web portal. Only those tasks available on the list can be “ordered” so there’s no risk of user error. Each available option will have a built-in automated workflow that will be carried out accordingly upon selection. There are no delays to the end-user and, more importantly, IT administrators will still be able to maintain control over each service, with full visibility and tracking.

These enhancements to automation will naturally coincide with big data and other tech trends, such as wearables in the workplace and the Internet of Things (IoT). With more and more businesses shifting toward a “bring your own device” (BYOD) environment, it’s only logical to conclude that there will also be a more widespread use of automation. As the months pass, not only will IT personnel be leveraging automation tools to streamline their day to day workloads, but the end-user will also be taking a more active role, with automation at the forefront.

Excited to see what the future holds for IT process automation?

IT Process Automation Survival Guide




It's time to ditch your manual password resets! – Join us to a webinar!

password resets
STOP wasting time & resources on manually password resets and start automating!

Does your help desk spend far too much time fielding calls from users asking to reset their passwords or unlock their accounts? How much time, money, and resources does your IT staff spend (waste?) just dealing with these 2 issues? According to Gartner, it’s as much as 40% of your total Service Desk costs.

START doing things a better way, using IT Process Automation. 

Please join our webinar on   Thursday, February 26th to learn why you should let IT Process Automation handle your Password Resets (and Account Unlocks).  We’ll demonstrate a totally self-serve password reset & account unlock solution that requires no human intervention, freeing up your help desk staff for more important things.

We will answer these questions and more:

  • Does your solution require any kind of additional hardware?
  • How many domains can your solution accommodate?

STOP wasting time & resources on manually resetting user passwords and start automating!

Managed Service Providers – 4 Essential Steps to Managing Your IT Services Cost-Effectively

Managed Service Providers - 4 Essential Steps to Managing Your IT Services Cost-EffectivelyWe’ve certainly come a long way since the antiquated automation tools introduced at the turn of the century. Huge, clumsy and less than perfect, those old tools were enough to get the job done, but thankfully have been vastly improved over the years. Now, IT automation offers sophisticated solutions in easy-to-use, out-of-the-box products that are affordable and scalable to suit just about any industry and business need. Yet, there is still work to be done if we are to truly get the most out of IT process automation in its current form – particularly if you are in the highly competitive field of Managed Service Providers (MSPs). Here are 4 key steps to manage your IT services efficiently and cost effectively.

  1. Stay Proactive – Of course you know what to do in the event that one of your clients’ infrastructure is compromised, but wouldn’t it make more sense to stay one step ahead of the game? That way, instead of having to waste time, resources and money putting out fires, you could resolve issues before they developed into serious problems. Let’s take the task of patch management into consideration. If you’re handling this manually, vulnerabilities in the days following a new release could be placing your clients at risk and making your job much more complicated than it has to be. IT process automation, on the other hand, allows you to take a proactive approach to patch releases, speeding the process and reducing risk.
  1. Develop and Implement Standards – By developing a check list of technology standards that can be applied across multiple devices and clients, you can remove much of the guess work from the trouble-shooting process. This will improve customer service levels and streamline your own internal operations. For instance, you can create a list of back-up and anti-virus processes, recommended amounts of memory, standard applications and configurations, etc. You can then automate the process of auditing these standards accordingly.
  1. Manage Policies – In addition to common standards, there are also a number of policies that must be managed properly, particularly in terms of IT usage governance. It’s critical to ensure that all users remain in compliance with the policies of your customers. Common policy areas include password refresh, application usage, allowable downloads and access security. By setting up a policy management plan that is proactive and automated, you can prevent unwanted actions and reduce the number of tickets you and your team will have to field.
  1. Review Regularly – While implementing the three steps listed above will dramatically improve productivity and performance, you’ll never get your incoming trouble tickets down to zero (nor should you want to). By reviewing your existing tickets regularly, however, you can effectively identify other areas where automation could help. What pain points are regularly causing you problems that you might be able to streamline for better results? You may also find through routine reviews that adjusting your standards and policy management in certain ways could further reduce the excess workload that your team is currently carrying.

As any MSP, you’re probably struggling with the need to do more with less. As IT issues become more and more complex, the ability to stay on top of the needs of your clients without having to increase expenditure will be critical to your future success. IT process automation, along with these 4 key steps, can help position you right where you need to be to stay out on top.

eBook: Top 7 Benefits IT Process Automation Provides MSP’s




How to Sell the Benefits of IT Process Automation Technology to Key Decision Makers

Pitching IT Process Automation to managementPitching IT Process Automation to management? Demonstrate the benefits and savings and you’ll have them convinced.

If you’ve ever had to pitch an idea to your manager or other key decision makers in your organization, you are probably already familiar with their many objections. It’s too expensive. We don’t have the resources. We’re just not quite convinced it’s a necessity. It’s nice to have. So on and so forth. Trying to sell the concept of IT process automation is no exception. If you’re sick and tired of wasting time on manual, repetitive tasks and are ready to convince the powers that be that it’s time to implement automation, here are a few helpful tips.

First, go over step by step the powerful benefits of IT Process Automation, as follows:

SLA Management

IT automation processes would significantly improve your team’s ability to meet and exceed SLA’s, as automated workflows can be implemented to expedite the team’s activities to restore service. This means improved operational efficiency across the board.

IT Service Management

IT automation tool can assist by implementing specific workflows to improve customer service. For example, thresholds on directory space require teams to make decisions regarding actions (i.e., delete files/logs). This process can take some time. Admins can automate the entire process including notification and reduce the decision time.

Reallocation of Workloads

Current workload of both Level 1 and Level 2 teams consist of many manual efforts that take extended periods of time. Through IT process automation tool such as eyeShare, automated human / system workflows could be implemented, freeing up personnel to be able to concentrate on service improvements instead of just concentrating on maintaining current service.

Reduction of Incidents

IT automation tool can assist in reducing incidents related to the manual effort of activities for both normal troubleshooting and maintenance. These manual procedures can be incorporated in human/system workflows to remove the human error factor that can cause critical incidents.

Decision Analysis

Improve levels of incident documentation activities, including monitoring resolutions times with adequate information for making quality decisions based on the data. Automate auditing processes to include accurate time stamps, automated assignments and ownerships, description of actions taken to restore services, and more.

Calculating ROI for IT Process Automation

Once you’ve delivered the key benefits of IT process automation, it’s time to address one of the biggest objections – cost. As with anything else, the decision makers of an organization want to be absolutely certain that they will receive an adequate return on their investment with any new venture. To effectively deliver this message, you must first plan your ROI strategy.

To be most effective, your ROI analysis should demonstrate the ability to achieve short-term results while also addressing the longer-term, strategic benefits of automation. Here are a few pointers on achieving these goals.

The basic formula for calculating task automation savings is as follows:

Time spent on a single task x Frequency/month x Cost/hour x 12 months = Yearly Savings

You can use this formula to assign a monetary value to the freed-up time of your IT personnel when automation is leveraged. This formula should be applied to each task you plan to automate so that you can add up the annual savings per task.

Once management begins to see the specific benefits along with the incredible tangible savings that can be realized through IT process automation, you’ll have them convinced.

Got the green light and ready to begin leveraging IT process automation in your organization?

Here are some tips on evaluating different ITPA tools to help you choose the right one for your business.


EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Execute Microsoft Exchange Powershell commands from IT process automation solution

PowerShell-AutomationIf you’re using Microsoft Exchange 2010, you probably already know how convenient the PowerShell technology is in terms of creating an interface that can facilitate the automation of a number of manual tasks. Now, you can further harness the power of IT process automation by using Ayehu eyeShare to execute PowerShell commands in less than 5 minutes. Here’s how.

To watch an interactive video tutorial demonstrating how to execute Powershell from Ayehu eyeShare, please click here.

Getting Started with PowerShell Command 

To begin, you’ll first need to install Exchange Management Tools on your Ayehu eyeShare server. To do so, simply execute the exchange setup and select “Custom Installation”. Once the installation is complete, the first step involves specifically defining the PowerShell command in eyeShare. To do so, go to:

  • Repository
  • Commands
  • Create New Command

For a 64 bit server, enter the following command: Powershell. Use Powershell.exe for a 32-bit server.

Defining Commands in the eyeShare Workflow

To begin defining commands, simply go to:

  • Studio
  • Workflows
  • Create New Workflow

Now, drag and drop the “Executor” action from the execution section and select the PowerShell command that you just created. It’s important to note that the Exchange Powershell command must begin with the following arguments and be followed by the specific command:

-inputformat none –command “. ‘c:Program FilesMicrosoftExchange ServerV14binRemoteExchange.ps1’; Connect-ExchangeServerServerName.DomainName.com –ExecutionPolicy Bypass; <command>

You can also find these arguments on the Ayehu website. Be sure to replace the server name parameter with your Exchange server name and domain name. Edit the default argument to include the appropriate server and domain name in the “Argument” section of the execution file. Then, to execute the operation, add the relevant command.

As an example, let’s execute the “Get Mailbox Statistics” command for username Nick. Start by replacing the “Username” parameter with the relevant user (of course, this can be a variable as well). Once you’ve modified the argument to include the appropriate username, press the “run” button to execute the workflow. You can check the active logs at the bottom of the screen to view the execution results. If everything looks good, save and close the workflow.

An excellent sample of a completed workflow is one that monitors the mailbox quota of a list of users. In the event the quota usage exceeds 80% percent, it increases its size and sends out a notification. The workflow reads a list of users from the selected OU and uses the “Get Mailbox Statistics” PowerShell command to retrieve the mailbox size of each user. Then, it uses the “Get Mailbox” PowerShell command to retrieve the user mailbox quota.

The workflow then calculates the current usage at the user mailbox, and when it’s higher than 80%, it increases its quota using the “Set Mailbox” PowerShell command. Then, it rechecks the quota size and sends a notification email the system administrator.

How It Works

In the provided sample workflow, eyeShare begins by retrieving a list of users from the selected OU. Then the program:

  • Extracts each individual username
  • Retrieves the user’s mailbox size
  • Retrieves the user’s mailbox quota
  • Calculates the mailbox usage
  • Automatically increases that usage quota
  • Rechecks the quota size
  • Sends a notification email to the System Administrator

IT Process Automation Survival Guide

Ayehu and Assioma.net Announce Partnership to Drive IT Operations Efficiency

Ayehu and Assioma.net Announce Partnership to Drive IT Operations Efficiency Ayehu Software Technology, LTD , the leader in providing enterprise-class, lightweight IT Process Automation and declared by CRN emerging vendor 2014 : Data Center Vendor , and Assioma.net, the leader in effective governance of IT quality services, announce a strategic partnership to drive IT Operations efficiency through IT Process Automation solution and service agility.

Tel-Aviv , Israel & Torino, Italy— Ayehu and Assioma.net Announce Partnership —Ayehu and Assioma.net are pleased to announce a partnership to help IT Service Management and IT Operations in achieving improved service quality and service levels throughout the IT Process Automation, by using Ayehu flagship product eyeShare™. Through this partnership, Assioma.net customers can leverage Ayehu eyeShare™ to identify and resolve critical incidents, simplify complex operations and achieve improved control over IT infrastructure and increased productivity.

“This relationship enhances the suite of solutions we offer, adding significant value to our customers,” said Daniele De Stradis, President of Assioma.net. “Ayehu makes a great addition to our offerings particularly around IT Service Desk Support Systems.”

This partnership leverages Ayehu eyeShare™ broad IT Operation support, with Assioma.net best in class analysis and governance of IT quality services, helping IT Operation organizations drive towards excellence in their execution.

“Ayehu enables Assioma.net customers to quickly integrate across their IT environments“ said Gabby Nizri, CEO of Ayehu, “and realize immediate benefits of reduced IT costs, improved traceability, collaboration and increased visibility amongst all quality stakeholders, resulting in improved productivity and effectiveness.”

About Assioma.net

Assioma.net supports IT in the effective governance of application quality. It offers its customers specialized skills gained through almost thirty years of experience, flexibly organized in an agile structure comprising more than 200 employees. It has shares in leading companies in the market and works with important academic communities in Italy and abroad. Assioma.net’s customers include very important companies in the sectors of Telecommunications, Industry, Services, Finance and Public Administration.
Since it is strongly focused on achieving measurable results, Assioma.net establishes a win-win relationship with its customers, helping them in situations that require immediate attention. It also works as a long-term partner, starting complete and effective processes aimed at continuously improving and checking IT quality.
Assioma.net guarantees its customers experience, professional resources, an indepth knowledge of the market, and commitment to continuous improvement, ensuring the delivery of truly excellent results.
For more information, press only: info@assioma.net
For more information on Assioma.net and Assioma.net value proposition visit: http://www.assioma.net

About Ayehu

Ayehu eyeShare™ develops and markets a simple to use yet powerful IT Process Automation solution designed to help IT Operations and Security Operations meet its goals. The company’s flagship product, eyeShare™ is an enterprise-class, lightweight IT Process Automation solution that enables IT teams to effectively manage their daily activities such as incidents resolution and common routine IT tasks. Deployed by major enterprises worldwide, using a visual workflow designer with over 500 pre-built activities and 100’s of pre-packaged workflow templates, you can automate IT tasks across physical, virtual or cloud environments. eyeShare™ cuts the manual repetitive tasks out of your it operation: automate and orchestrate simple and complicated tasks, free up scarce manpower resources, and measurably improve service levels. And all this at an affordable price point that makes the ROI a no-brainer.
For more information, press only: marketing@ayehu.com
For more information on Ayehu and eyeShare™, visit: http://www.ayehu.com

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