IT Automation: Friend or Foe? Believe It or Not, It May Just Save Your Job!

Friend-or-FoeThe thought of IT automation strikes fear in the hearts of many IT professionals. After all, isn’t shifting tasks to software going to force them out of a job? Are computers going to eventually replace the need for human workers altogether?

Before you run for the hills or bury your head in the sand, hoping that automation will become a thing of the past, we’ve got great news for you. Automation isn’t something to be feared by IT professionals. In fact, it can actually provide you with something that is becoming more and more uncommon, particularly in the IT world: job security.

The White Elephant in the Room

What is it about automation that makes otherwise highly intelligent, forward-thinking people become so apprehensive about change? The thought process typically boils down to this: IT automation allows you to do more with less, and to save a tremendous amount of time. For this very reason, many IT professionals become concerned that something that can essentially cut their work in half could inevitably make them obsolete. This has become an even greater concern in recent years, given the unstable economic climate. If your job can be accomplished in half the time, won’t your employer view you as more expendable? The long and short of it is, no. In fact, nothing could be further from the truth!

It’s About the Big Picture

Those IT professionals who view IT automation as a threat to their own livelihoods are simply failing to see the big picture. They’re also selling themselves and their own talent short. If you think about how many day to day tasks go undone because there simply isn’t enough time, and couple that with the fact that highly skilled professionals are wasting valuable time and resources doing simple, repetitive tasks, what are you left with? A less than efficient operation that is not utilizing the skills and abilities of its workforce. How is this good for any business?

IT Automation is So Much More than a Time Saver

Another problem that perpetuates the idea that IT automation is somehow going to be a threat to human IT professionals is the idea that it is simply there as a way to save time. While this is certainly one of the biggest benefits of IT automation, it’s far from the only purpose. For instance, automating things like incident management can eliminate human error and vastly improve service levels. This can improve the way your entire organization functions – not just the IT department. It can also help your business remain compliant with all of the various regulatory entities to whom you must answer.

Limitless Possibilities…

Finally, but perhaps most importantly, is how IT automation can actually improve the success of IT professionals, and provide job security in an uncertain environment. If those who view IT Process Automation (ITPA) as a threat would take a step back and envision all of the things they would be capable of accomplishing if they were no longer bogged down by the day to day repetitive and time consuming tasks, they’d suddenly see automation for what it’s really worth. Instead of focusing on these mindless routine activities, IT professionals could spend their time improving their skillset and furthering their careers to become even more valuable to the businesses with whom they work.

In other words, automation isn’t there to replace you; it’s there to catapult you into a more successful future.

Basically, what it boils down to is this: you have two choices in your career. You can put up a wall and resist the inevitable shift toward automation, or you can embrace it as a powerful tool that can enhance your value as an IT professional. The more valuable you are, the more your work will be appreciated and respected, and the better compensated you’ll become. The choice is yours. Don’t get left behind. Let automation take you and your career to the next level.

Ready to embrace automation and provide your job with an added level of protection? Download our free eBook to learn 10 things you should be automating and then click here for your free trial.

eBook: 10 time consuming tasks you should automate

The Realities, Opportunities and Challenges of I&O Automation- Infographic

Discover how I&O Automation can transform your organization. You’ll see increased efficiency while your operating costs go down. Automate everything from job scheduling to server management.


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eBook: 10 time consuming tasks you should automate

5 Common Service Desk Headaches that IT Process Automation Can Solve

5 common service desk headaches that IT process automation can solveAutomation is certainly not a new concept. In fact, it’s been driving the advancement
and adoption of technology since the cotton gin and the assembly line. Yet, even with such a tool available, many service desks still find themselves behind the times when it comes to managing their day to day tasks, and they’re suffering needlessly as a result. Let’s take a look at 5 of the most common headaches these professionals face on a daily basis and how IT process automation can provide the solution.

New Employee On-Boarding

Bringing a new employee up to speed can take a lot of time and resources for IT, particularly for those organizations that have a high turnover rate or are experiencing explosive growth. Additionally, knowing what types of systems and access each employee needs can be challenging. A solution would be to integrate IT process automation with HR systems to bridge the gap and empower those who know the needs of the employee best to handle the necessary on-boarding tasks without the need for IT personnel to step in.

Password Resets

If you’re paying skilled IT professionals what they’re worth and they’re spending a good chunk of their time doing simple, repetitive tasks such as password resets, you’re wasting your money. IT process automation offers the option of self-service. Not only does this free up your IT department to be able to focus on more important matters, but it makes the entire process faster and more satisfactory to the end-user who doesn’t have to waste time waiting for the help desk to respond to a ticket. From an organizational standpoint, self-service tasks make for more productive employees, so everybody wins.

Temporary Admin Access/Permission

In many instances, employees require that certain permissions be granted in order to access third-party applications. Typically, this would require a ticket to the help desk, which would in turn require someone from IT extending temporary admin privileges to the end-user. Not only is this a time-consuming process, but granting such access can open up the risk of potential security problems. With the right IT process automation tool, local admin rights (which are limited for security purposes) can be requested through a self-service portal.

Ad-Hoc Issues

No matter how good of a system a company has in place, there will be incidents in which certain unforeseen issues occur. Typically, these problems would be handled via the help desk. While the designated IT department employee works to identify, troubleshoot and resolve the issue, the end-user must wait. This can significantly impact productivity. It’s also a waste of time and resources for IT personnel. What’s more, in cases that require an entire workspace reset, end-users are forced to recreate their IT environments once they’re back up and running, another frustrating waste of time. IT process automation eliminates this by allowing employees to reset their profiles based on specific application without the need to wait or rebuild their workspace.

Employee Off-Boarding

Just as there is a process when new employees come onboard, there are certain steps that must take place whenever someone leaves a company or transitions to another position within. By integrating IT process automation with the business’ identity system, the appropriate role/access changes or terminations can be handled in one central location.
Technology is supposed to make things easier for IT personnel, not more complicated. With the right ITPA tool, your help desk can be transformed from a costly waste of time and resources to a highly-effective driver of ongoing internal success for your organization.
Not sure where to begin? You can start by checking out the top 10 automated processes. From there, simply download your free trial and start putting the power of IT process automation to work for your company.

5 Ways to level up your service desk using it process automation

Improve Help Desk Functionality and User Satisfaction with IT Process Automation

Improve Help Desk Functionality and User Satisfaction with IT Process AutomationWith technology becoming the foundation of business operations across just about every industry, the functionality of a help desk is becoming essential. Help desks provide end users with a direct point of contact through which they can receive support for any and all IT issues they experience. The goal of any help desk operation is to provide fast and accurate first call resolution to reduce down time for the end user, thereby improving service levels. Adding IT process automation can help achieve this goal and exceed customer expectations, each and every time.

To be most effective, today’s service desk operations should adhere to the following best practices:

  • Provide a single point of contact to report all IT incidents
  • Staff help desk with skilled, knowledgeable support personnel
  • Efficiently track all incoming notifications
  • Implement appropriate escalation procedures
  • Deliver fast and accurate problem resolution

So, what’s the best way to consistently achieve all of these best practices? The most efficient and successful help desk operations leverage software and technology to handle incoming incidents, both reactively, by more effectively managing incoming notifications, and, in ideal cases, proactively – addressing potential problems before they develop. IT process automation provides this added level of efficiency and helps to improve the satisfaction levels of help desk associates and the end user.

IT process automation can enhance help desk operations through:
  • Real-time, end to end tracking of incidents
  • Seamless notification and escalation process
  • Improved accountability of incident owners
  • Remote incident management
  • Capability to combine automated response with human decision making
  • Self-service options for improved end user experience
  • In-depth reports on incident resolution performance and mean time to repair (MTTR)

IT process automation can also improve the internal functionality of a help desk operation. Typically, this department is comprised of personnel of differing levels of skill and expertise. Each level has different responsibilities and expectations. For instance, level 1 support personnel are the first point of contact for incoming incidents and may have the authority to provide support for more basic requests, such as Active Directory password resets and service restarts.

Should the first level support team be unable to solve the problem at hand, the issue is then escalated to the level 2 group, who are usually more knowledgeable, and possess the experience and IT skills to provide more advanced support. Finally, level 3 support is usually attained directly from the software or hardware providers as needed. Of course, the goal of all three levels is to restore functionality and get the end user up and running again as quickly as possible.

So, what if there was a way to alleviate some of the more basic functions of level 1 support, freeing these staff members up to be able to improve their skill levels and assist those at higher support levels? How much more efficiently would the help desk run in such a scenario? Or better yet, what if there was a way to manage IT incidents so that problems could be identified and resolved prior to an alert even coming in? With IT process automation, you can accomplish all of this and more.

By automating custom workflows and supplying end users with self-service options, level 1 support personnel are free to focus on more important business matters. This instantly optimizes your resources, allowing for an enhanced level of support without the need to bring in additional personnel, which, in turn, looks good for your bottom line. And, by automating and executing certain sets of checks and recovery procedures, incidents can be identified and addressed as soon as they occur, before a help desk call is even necessary.

Want your help desk to function as effectively and efficiently as possible? Want to improve and exceed service levels and create a better experience for your end users?

IT process automation is the powerful tool that will help you do just that, improving business operations overall.

5 Ways to level up your service desk using it process automation

Businesses: Get Ready for the Chief Automation Officer (CAO)

Chief Automation Officer Several decades ago, a somewhat new concept was introduced to the business world that would revolutionize the way organizations managed their IT functions. It was the introduction of the support role known as the Chief Information Officer (CIO). While at first it seemed almost frivolous to add another C-Suite title, CIO’s have fast become one of the most integral parts of executive management in just about every mid to large sized business.

The CIO’s role is vastly to gather and understand the technological needs of each department within the infrastructure and to develop and deliver solutions to those needs. It is the CIO’s job to make key purchasing decisions with regards to hardware and software in an attempt to fulfill internal strategies for the company’s success and to keep his or her fingers on the pulse of technological changes and advancements, evaluating them to determine whether or not they’re worth leveraging for that particular business.

Yet, in the midst of this entire flurry of responsibility, a new need has begun to emerge. CIO’s are becoming so entrenched in the day to day demands of each individual area of the business, that the subsequent responses and solutions have inevitably become disjointed. It is as if each individual department is being handled separately. And while IT Process Automation (ITPA) has been somewhat embraced, it’s widely being implemented on an individual basis, rather than as aggregate solution.

Essentially, it has become nearly impossible for CIOs to effectively do their job while also being able to see the big picture of the organization as a whole. Consider the idea of an assembly line. While each area of need is individually addressed, there must ultimately be a way to connect the dots and bring each of these individual areas together to complete the final product. The CIOs job is to make sure that each single area of the line (i.e. each business department) is functioning to its fullest potential. What’s needed now is someone to bring all of those areas together.

Enter the Chief Automation Officer (CAO). This new role is designed to bridge the gap between business and IT processes with the ultimate goal of leveraging automation to streamline these processes for optimum efficiency. And while some areas of a business may already be using automation, the CAO’s job is to take a step back and examine these areas as part of an overall automation strategy – essentially taking each part of the assembly line and developing a strategy to pull all of these parts together in the most effective and efficient way possible.

Most importantly, the role of a CAO is to find ways to maximize the time and resources of personnel. Rather than using technology to replace people, he or she should be looking for a holistic approach to automation that frees up personnel to better use their skills and to develop them further for the benefit of the business. This strategy will divvy up the work that is necessary for the business to function so that computers handle the repetitive tasks, while allowing the people to handle those critical tasks that cannot be automated, such as thinking, analyzing and developing future strategies for success.

The culture of mid to large sized organizations is shifting and new needs are being revealed. CIOs still play an essential role in managing the technology side of the business, but they can’t do everything. Adding the new position of CAO to the C-Suite will help enterprises to ensure the best possible use of resources and personnel, bring individual departments together to create a more comprehensive approach, and develop a more complete automation strategy that will create efficiency across the entire business.

Have you considered how IT Process Automation can bridge the gap between internal departments within your organization?

IT Process Automation Survival Guide

Ayehu Recognized by CRN as a 2015 Emerging Vendor

Emerging Vendors 2015Ayehu Recognized by CRN as a 2015 Emerging Vendor – Select List Features the Coolest Tech Startups Heating Up the IT Channel.

Ayehu Software Technologies Ltd., developer and marketer of stand-alone, enterprise-grade IT Process Automation (ITPA) solutions, announced today it has been named to The Channel Company’s exclusive 2015 CRN® Emerging Vendors List. The annual list features up-and-coming technology vendors that have introduced innovative new products, creating opportunities for channel partners in North America to create high-margin, cutting-edge solutions for their customers. The vendors recognized this year have demonstrated a commitment to developing new technologies to meet growing market demands.

Ayehu develops and markets eyeShare™, a secure, on-premise, stand-alone IT Process Automation solution. eyeShare™ empowers IT operations to automate simple and complicated tasks, free up resources, and improve SLAs, all at an affordable price point. Ayehu eyeShare™ software is being used to optimize IT operations at such organizations as AIG, Amdocs, Capgemini, Dollar General, E&J Gallo Winery, General Electric, LexisNexis, Smuckers, and VISA.

Today’s IT executives are being squeezed between ever greater demands on their computing resources, and budgetary restrictions limiting their ability to increase headcount.  This leaves automation as the only practical solution which will allow them to meet SLA targets in a consistent, reliable, repeatable, auditable way, while increasing the quality of their deliverables and simultaneously reducing costs.

Professional services firms specializing in network monitoring tools & ITSM platforms such as: Solarwinds,  ServiceNowMS-SCOMBMC Remedy and other data center & help desk technologies such as Active Directory & VMware can greatly increase their value to these clients by including eyeShare™ in their menu of offerings.

With eyeShare™, professional services firms can get in on the growing & lucrative opportunity to automate an organization’s data center & help desk operations.

Ayehu is actively seeking VARs, OEMs, and Systems Integrators ready to help us meet this challenge, and make eyeShare™ the standard in cutting-edge IT Process Automation.

“Solution providers continue to keep their finger on the pulse of emerging technology in order to stay ahead of customer needs. The exciting technology vendors recognized in this year’s Emerging Vendors List don’t disappoint—the innovative technologies they bring to the table provide channel partners with product options that will propel their success into the future,” said Robert Faletra, CEO of The Channel Company. “We congratulate 2015’s Emerging Vendors for their outstanding efforts and for delivering cutting-edge technology solutions that will continue to evolve the IT channel.”

“We are honored to be recognized by CRN as a 2015 Emerging Vendor,” said Gabby Nizri, CEO, “particularly in an area of such importance to computing environments of all sizes – IT Process Automation.  In the years to come, automation will play an increasingly critical role in IT operations, and we will continue expanding & improving eyeShare’s capabilities to meet this need.”

 Companies included in CRN’s 2015 Emerging Vendors list were founded in 2009 or later and are actively working with channel partners in North America. The list, along with information about each vendor, will be published in CRN’s August 2015 issue and will be available online at

About The Channel Company

The Channel Company, with established brands including CRN®, XChange® Events, IPED® and SharedVue®, is the channel community’s trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at

About Ayehu

Ayehu helps IT professionals to identify and resolve critical incidents, simplify complex workflows, and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe.


Kim SparksThe Channel Company. 


Guy NadiviAyehu


How to Create an Effective Incident Response Plan to Avoid Cyber Security Attacks

How to Create an Effective Incident Response Plan to Avoid Cyber Security AttacksThere are two common reasons why many organizations today are still failing to properly prepare for possible cyber-attacks. Some companies believe that the incident response plan they already have in place is sufficient enough to handle threats, while the other portion mistakenly believe they are not at risk of such an attack. Yet, with all the recent online breaches, it’s never been more evident that every business must evaluate their current strategy and prepare for the inevitable because everyone is at risk. That said, here are a few tips for establishing a highly effective incident response plan that will keep your organization protected from would-be online attacks.

First, evaluate and test your existing incident response protocol. It’s important to not only have a strategy in place but to also check it regularly to ensure that it’s working as it should be. Simulation exercises should be conducted on a regular basis, not only to assess the quality of the incident response plan, but to keep personnel prepared for what steps are necessary to address incoming threats and, if needed, bring systems back online.

An analysis of existing strategies should also include a check of whether the right tools are being leveraged to simplify, consolidate and streamline the incident response process. One of the most common issues behind successful security breaches is the fact that IT personnel simply do not have the bandwidth to be able to field the volume of incoming threats. This is how incidents slip in under the radar and wreak havoc. Adding automation into the process can eliminate this problem by allowing technology to identify, validate and prioritize all incoming threats.

Whether your organization happens to have a plan in place that is inadequate or you’ve really not taken any measures to develop such a plan, the key is first recognizing the risk and ensuring that your systems and strategies are fully tested and properly planned. Additionally, personnel must be brought up to speed and well-versed in situational response. The hurdles of cost and lack of resources can easily be overcome by employing cost-conscious solutions, like integrating an ITPA tool with existing systems to enhance and extend their effectiveness. A combination of technology and training should do the trick.

The fact is, cyber-attacks can happen at any time and to any business in any industry. How quickly and fully your organization can recover from such an attack is directly proportionate to the quality of the incident response plan you have in place. By applying the principles outlined above, you can proactively manage incoming threats and handle incidents in a timely manner, thereby keeping your company’s sensitive data safe from imminent harm.

Is your incident response plan strong enough to keep your data secure?

Could the added benefit of automation improve and enhance its effectiveness? More importantly, can your organization afford to remain vulnerable to dangerous and costly cyber-attacks? Give our robust IT Process Automation tool a try free for 30 days and start protecting your business today.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Integrate Your ServiceNow ITSM with IT Process Automation

When it comes to cloud-based ITSM automation, one of the biggest players on the market today is ServiceNow. Yet many organizations remain hesitant to leverage this service due to the security concerns that come with cloud-based technology. The good news is there is a solution to this dilemma. eyeShare provides secure on-premise IT Process Automation that integrates seamlessly with ServiceNow, allowing businesses to use ServiceNow without sacrificing security and compliance.

watch our video demonstration:

How it works…

While ServiceNow provides a number of benefits to businesses, there a few distinct disadvantages as well. For instance, in addition to the security risk associated with its cloud-based environment, performing time consuming manual tasks and procedures are still a concern. By integrating the eyeShare IT Process Automation system with ServiceNow, you can create closed-loop automated processes as well as enhance and extend ServiceNow ITSM capabilities. Here’s an example:

  • eyeShare automatically opens tickets in ServiceNow in response to system alerts. Alerts can be received from one or more monitoring systems such as SolarWinds, Nagios, SCOM, Tivoli, HPOM, Splunk, and many others.
  • Before eyeShare opens a ticket, it executes pre-configured automated workflows to troubleshoot or even remediate the problem as needed.
  • With its ServiceNow pre-built activities, eyeShare can manage the incident, problem, and change life-cycle in ServiceNow with zero touch integration.
  • Finally, eyeShare updates the incident status with all relevant information, keeping all data for future review, and closes the ticket in ServiceNow, with no manual intervention.

eyeShare essentially becomes the direct connection between your monitoring system and ServiceNow, creating a seamless and efficient workflow. What’s more, eyeShare software is installed securely on-premise and subsequently integrated with ServiceNow using the standard available web service API’s, making it a much more secure and reliable alternative.

What can IT Process Automation integration with ServiceNow do for you?

With this type of integration and technology in place, your organization can accomplish such tasks as:

  • Automatically open, update and close tickets and query tables in ServiceNowIntegrate Your ServiceNow ITSM with IT Process Automation
  • Accelerate the reporting, escalation and resolution of incidents
  • Eliminate manual work and human errors
  • Ensure fully documented end-to-end processes
  • Reduce the amount of “noise” in the service desk
  • Enforce problem and change management procedures, such as ticket status changes and the additions of CMDB entries
  • Easily tailor and customize the integration with ServiceNow to your needs

How difficult is it to integrate the two systems, and how hard is it for the end-user?

Integrating eyeShare with ServiceNow is simple and seamless. What’s more, there is a very low-level learning curve for the end user. If anything, the added benefits that the eyeShare software offers are typically welcomed by IT professionals, as they are designed to make their jobs easier and much more efficient. Instead of manually managing service requests, they can focus instead on more important business-critical matters and further develop their skills to be able to grow within their careers.

Want to learn more?

Now you can download your own 30-day free trial to see for yourself just how our product integration can reduce problem resolution time, increase service availability, and improve overall IT operational efficiency for your business.

5 Ways to level up your service desk using it process automation

New Challenges and Opportunities for IT Process Automation

New Challenges and Opportunities for IT Process AutomationIn today’s fast-paced and ever-changing business environment, one of the biggest challenges organizations are facing is how to successfully bring together all of their various technologies to ensure that their  IT operations are run as efficiently as possible while also remaining secure and compliant. To further complicate things, many businesses are struggling to find a way to marry their physical, virtual and cloud environments effectively. Finally, for investors, there are many unanswered questions about whether opportunities truly exist and what those opportunities may be. IT Process Automation delivers the solution to both of these dilemmas.

Out with the old, and in with the new

As technology improves, more and more businesses are finding it necessary to begin shifting from their existing IT systems, many of which are becoming obsolete, to more up-to-date options. Cloud computing has broken down barriers and opened countless doors, particularly for small to mid-size enterprises to be able to “come of age” and deliver the same level of service and performance as their larger competition. This has been easy for those firms just coming to market, but for those existing companies that have thus far subsisted with various antiquated programs and systems, making the transition can be a challenge.

How IT Process Automation can help?

IT Process Automation continues to revolutionize the way organizations do business, both internally and externally. One of the most powerful benefits of this technology is that it can become both a catalyst for change and the glue that connects the old on-premise systems to the new, improved and much more flexible cloud environment. This technology allows businesses to seamlessly integrate their legacy on-premise applications with new cloud-based systems and effectively pull together all of the various silos that once might have slowed the organization down.

What does this mean for the end user?

Another excellent advantage that IT Process Automation offers is its incredibly low technical learning curve. Whether your end-users are familiar with Active Directory, ServiceNow, VMware vSphere or another system or program, integration with an IT process automation system is virtually undetectable. Organizations have the option of still sticking with a program or system that they feel comfortable using, while also receiving the benefits of IT Process Automation, such as improved productivity, better allocation of resources and faster mean time to recovery (MTTR).

What does this mean for the potential investor?

Investors want to see that the businesses they will be supporting are on top of their game – particularly in terms of technology. How are operations run? What kind of systems are in place to maximize efficiency and improve production overall? When an organization is operating with multiple separate silos (physical, virtual and cloud), there is a much greater risk of interruption, which can be costly for the business and ultimately for the investor. With the right IT Process Automation tool in place, all of these silos can be seamlessly knit together for optimum performance and operational efficiency.

This type of solution presents more opportunity than risk to investors, which in turn creates better opportunity for the businesses themselves to receive the support they need to grow and achieve further success.

In conclusion…

The moral of the story is this: if your business is a little bit behind and you’re finding it necessary to somehow bring together all of your systems, IT process automation can help. Not only will you be able to easily integrate all of your silos, but you’ll also realize improved efficiency with the added tools IT Process Automation delivers. And when investors explore the possibility of supporting your organization, all of these benefits will make your business a more attractive option. In short, ITPA can enable you to rise to the next level and gain the competitive advantage you need to truly be successful.

What can IT Process Automation do for your business?

eBook: 10 time consuming tasks you should automate

Vacation Time! A Checklist of IT Personnel Must-Do’s Before Taking Time Off

Vacation Time! A Checklist of IT Personnel Must-Do’s Before Taking Time OffYou’ve worked hard all year, putting in endless hours and a tireless effort to keep your company’s IT operations running efficiently. It’s time to take some much-needed time off – you deserve it! But before you tidy up your desk, set your “out of office” message and shut your (own) system down for a week (or two), here’s a checklist of must-do tasks to ensure that while you’re gone, the business will still run as smoothly as can be and you won’t have to worry about getting frantic calls while you’re trying to relax on the beach.

Prepare Ahead

A few weeks prior to your vacation, make a detailed list of the top IT tasks you perform on regular basis. Then, use this list to create automated workflows for these tasks. Instead of having to train other staff members and risk the chance of something going wrong or slipping through the cracks, these workflows will do your job for you while you’re gone!

Bring Your Team Up to Speed

Take some time to show your staff what you have accomplished, what workflows you’ve created and what these workflows will do in your absence. That way, while you are gone your team will be able to tackle more tasks without having to call you every time an alert goes off.

Program Alerts

Program your system properly so that if something goes wrong, the alerts that are not related to you go to the right people. If possible, entrust one team member to step in and handle any specific alerts that would normally be handled by you. This way you can enjoy your time off without interruption.

Be Proactive

Prepare automated workflows for worst case scenario (i.e., a mission-critical service failure), and prepare an automated remediation process for that, so if and when an issue occurs, there will be a plan in place to automatically resolve it. When you come back to work, no one will know you even went on vacation!

Relax and Have Fun!

The life of an IT professional is hectic and stressful by nature. Nobody earns time off like us! So, once you’ve done all of the above, it’s time to relax. Grab a good book, pack your bags, sip on a cocktail and have some fun! When you have the right plan in place, you won’t have to worry about what’s going on back at the office and you can enjoy your well-deserved time off.

Dreading your next vacation and the mess you’ll have to come back to?

IT Process Automation can help you manage your IT operations so efficiently that the department will practically run itself when you’re away.

eBook: 10 time consuming tasks you should automate