Ayehu Names Ben Scherer and Alex Yaney of LexisNexis as its IT Process Automation Super Hero

Ayehu Software, successful developer and marketer of innovative, enterprise-class IT process automation solutions has announced the most recent nominee of its Super Hero of the Month award. This month, the company has chosen two worthy recipients: Alex Yaney

Ben Scherer and Alex Yaney

Ben Scherer and Alex Yaney

and Ben Scherer of LexisNexis. The two colleagues were chosen for their forward-thinking use of IT process automation to improve operations for their teams.

In their critical roles as Sr. Solutions Architect (Alex) and Sr. Systems Engineer (Ben), the two men were running into similar issues using ServiceNow and Orion. Each of them found the process of incident management cumbersome and time consuming. They recognized that they needed an additional solution that would streamline the process for themselves and their teams, making operations much more efficient and reducing incident response time.

They chose Ayehu after researching and finding that the eyeShare product was recommended by SolarWinds. In October last year, the pair officially led the implementation of eyeShare, after testing the product for the previous six months with great results. They began by automating incident creation, including volume, CPU/RAM, and application specific needs.  Then, they moved on to automated volume and disk growth. The results of this, and the success in tying their existing systems together, were just what the duo were looking for.

“Having direct access to ServiceNow and Orion has made integration between the two systems possible within an hour or two,” commented Yaney. “Automating disk growth was the next big win. Even though this process is complicated, we were able to create a dynamic way to grow server drives while still communicating the details within our ITSM with updates and even feedback from a customer if more information is needed.”

 “With the eyeShare product, communicating with ServiceNow has become very fluid, so creating tickets and tracking their status is very easy to accomplish in a very short amount of time.  Not only did this save us a large amount of development hours to integrate Solarwinds Orion with ServiceNow, but it will also reduce the support hours needed as these systems require future upgrades”

“The most exciting part is that we are only on the cusp of what we can potentially achieve using IT process automation The future is certainly looking bright!”

The Super Hero of the Month award is given as a way to recognize those in the IT industry that are successfully driving their businesses forward through enhanced automation technology. Anyone who uses the Ayehu eyeShare product is eligible to receive the award.

About LexisNexis

LexisNexis® is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. The company currently serves customers in more than 100 countries with more than 15,000 employees worldwide. For more information, please visit the company website at www.lexisnexis.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com

IT Process Automation Survival Guide

5 IT Process Automation Challenges and How to Overcome Them

(ITPA) delivers many benefits to over-busy IT teams. Reduced human errors, faster response to mission-critical system problems, and freed-up time for other IT tasks are just some of the advantages mentioned. However, achieving these benefits isn’t always trivial.

In complex IT environments – particularly when systems are virtualized or cloud based – implementing IT process automation can be challenging. You may need to spend quite a lot of efforts to integrate with multiple IT systems – which brings up the question of calculating ROI.

When does it make sense to implement automation, and in which cases is it too complex or costly to be justified?

System complexity is just one of many concerns raised with IT Automation. Here are the top 5 IT Process Automation challenges and objections we encounter, followed by some tips on how they can be best handled:

1- Integration with existing systems and tools is too difficult

2- Our IT processes are not well defined or mature enough for Automation

3–  Automation tools are too complicated to implement and too expensive

4- Automation makes us lose control over processes

5- Automation will eliminate IT jobs

Start with creating quick wins

Instead of starting with large and complex IT automation projects, begin by identifying few quick wins – small automation pilots that can be implemented very quickly, and can get immediate value.

Examine current manual activities and time spent vs. the estimated effort required for automation and potential savings.

Some “pinpoint” examples for quick automation wins include:

  • Active Directory integration – reset password, unlock account, delete orphan accounts, etc…
  • Backup Log monitoring – monitoring failed backup jobs and restarting backups
  • Service failures – restart failed services, start failover systems
  • Incident management –  creating trouble tickets, setup response to service outage,  notification and escalation processes
  • Troubleshooting – System problem identification and remediation
Select a tool that lets you start quickly (20/80 and grow later)

With IT automation you can find a wide range of tools – from gigantic systems to tiny utilities designed for 1-2 tasks.

Select a tool that enables you to begin small, without a large upfront investment and the ability to get quick ROI, but also a tool that supports enhancements, more complex automation across systems down the road.

Implement IT Process Automation with control

Automating IT tasks does not mean losing control over processes. Whether you’re using scripts, or an IT Process Automation solution, you can always ensure that prior to performing any sensitive data-related activity, the automated process pauses to receive a ‘human’ confirmation and acknowledgment.

IT Process Automation improves, rather than eliminates jobs

In our implementations among tens of customers, we have eliminated thousands of hours of repetitive manual tasks. Nevertheless, we have not witnessed a single case of a headcount drop due to automation. On the contrary, employees are empowered to automate tasks that were never addressed before.  As Glen O’Donnell,a senior analyst for Forrester Research, urges IT folks to “be the automator, not the automated.” O’Donnell asks, “Who better to automate your job than you?”

Put differently, IT process automation eliminates the mundane, repetitive parts of your job, freeing up your time for more strategic IT tasks that cannot be automated – making you more effective and important to your business

What challenges do you have in implementing IT process automation?

IT Process Automation Survival Guide

5 Common Mistakes When Approaching an IT Process Automation Project

5 Common Mistakes When Approaching an IT Process Automation ProjectLaunching an IT process automation project isn’t something that should be taken lightly. As with anything else in IT, in order for the process itself to go smoothly – from start to finish – you must plan carefully. More importantly, you must know what common mistakes are often made that can slow down or even completely derail the plan so that you can avoid making those same errors with your own project. Here are 5 of those common mistakes to watch out for. 

Choosing the wrong tools.

First and foremost, you cannot expect to complete a project in IT without the right tools and technology at your disposal. That being said, not all IT process automation products are created equal. Some are entirely too complex, difficult to use and lack critical intuitiveness. Others are simply too broad, encompassing too many tasks and workflows at once. What you need is an automation product that is easy to implement, simple to learn, can be integrated with existing systems and is inherently intuitive. You should also look for a product that is scalable, allowing you to start out by automating one or two workflows and then work your way up.

Starting with the wrong processes.

When first rolling out IT process automation, the best tactic to take is to start small and then gradually work your way up. Many IT professionals make the mistake of beginning their automation project with a workflow that is extremely complex or which covers too wide of a scope. The basics of ITPA involve automating small, routine and repetitive daily tasks – at least in the beginning. Start with these workflows, and once you’re comfortable with the product, move on to more comprehensive processes.

Approaching from a technology standpoint.

It may seem like an oxymoron to list this as a mistake, but believe it or not, the best way to approach an IT process automation project is not from a point of technology, but from a point of problem solving. You should first have a clear picture of what pain points you want ITPA to address, and in what order, and then view the automation as a means to that end. When you do so, you focus on the more important end result and how to reach it, rather than getting caught up in the technology behind it.

Not looking at the big picture.

While it’s true that automation is highly effective in taking routine tasks of one small department and automating them to improve efficiency, what many fail to consider is that these tools can do so much more. In fact, the ultimate goal of IT process automation is to become a bridge that connects all departments and ties together the entire infrastructure of an organization. Focusing on just one area can limit the virtually endless potential that ITPA has to offer.

Failing to recognize and measure the value of IT process automation.

As with anything else in business, measuring the success of your ITPA and drawing out its value is critical, yet it’s something that is all too often overlooked. In order to truly get the most out of your automation project, you must understand how to calculate your return on investment. This will help you uncover areas that could use some adjustments and to identify which workflows and processes have been successfully automated. Not sure how to do this? Don’t worry. We’ve already done the work for you in our free eBook.

The key to success in any business project is planning ahead, and part of that planning involves recognizing the common mistakes made by others so that you can hopefully avoid doing the same. These 5 routine errors can slow down and even bring your ITPA process to a grinding halt if you’re not careful. By choosing the right tool, starting small, focusing on the big picture and properly measuring your progress, you’ll be well on your way to a successful ITPA implementation.

For more tips and tricks on launching a successful IT process automation project, download your free copy of the ITPA Survival Guide today.

IT Process Automation Survival Guide

How To Automate VMware Snapshots

Let’s say you’d like to create a daily task to Automate VMware snapshots on multiple VM server instances, as well as to delete old ones. Yes, you could probably use a script or powerCLI, but that would require some code writing skills as well as ongoing tweaks and modifications over time – for scheduling frequency (Windows task scheduler), targeting different servers, and so on. Not to mention debugging the script when it does not run.

See the Automate VMware Snapshots process in action:

Instead, how about using a pre-defined VMware automated workflow that lets you schedule snapshot creation and removal on any number of VM servers? You can control the target servers through an external file, modify the schedule and easily add any additional IT tasks to the pre-defined workflow (such as sending alert notifications).

The ‘Create VMware snapshots’ workflow:

  • Reads server list from excel file -to identify all virtual servers to be handled. The server list can be stored in an Excel file, database, or text file.
  • Creates a snapshot – loops through the server list and creates a snapshot for each virtual server.
  • Execute VMware snapshots on a daily basis or on-demand (via change request, email or SMS) at any time.

Workflow Customization

The ‘Create VMWare snapshots’ workflow can be tailored with additional pre-packaged IT actions. For instance, you could send an email or SMS alert in case a server snapshot fails or if you wish to delete an old VM snapshot. Use eyeShare’s visual workflow studio to drag and drop additional actions.

With the VMware vSphere integration administrators can automate VMware snapshot lets you save the current state of a virtual machine, so you can return to it at any time.

With Ayehu eyeShare IT process automation you can take multiple VMware snapshots of any number of servers – automatically and at any time.

IT Process Automation Survival Guide

How to Create an Automated Process to Deploy a New Virtual Machine

How to Creaste an Automated Process to deploy a new virtual machineIn this tutorial, you will learn how to deploy a new virtual machine using Ayehu eyeShare VMware vSphere Integration. We’ll see how to use IT process automation by sending eyeShare an email with an excel attachment that includes the necessary virtual machine specs (of course you can customize this process as you wish).

How to Create an Automated Process to Deploy a New Virtual Machine – Let’s start with a new workflow!

Since we’re sending the virtual machine specs to eyeShare using an excel attachment, eyeShare saves the file on the local server. We’ll use the “attachment list” action to retrieve the attached file details. Use a “wildcard” to view all attachments, and the “get cell value” action to extract the file path from the previous action result. Each action contains a variable, which is listed under the action name. This variable can be used as the input of any of the following actions. That variable should be wrapped by a percent sign (%) on either side.

Use the attachment list result as the input of the “get cell value” action. Change the action name to “file path” for future use. Next, let’s read the excel file from the local server using the “read excel” action. Enter the file path variable. The excel data should contain 4 parameters:

  • The desired virtual machine name
  • CPU number
  • Memory size
  • Disk space
Extracting Details from the Excel File
  • Use the “get cell value” action to extract each of the parameters
  • Enter the result set name
  • Enter the row number and column number
  • Change the action name to “VM name”, for future use

Do the same for CPU number, memory size and disk space. Make sure to enter the relevant column number in each action. That way you can add additional parameters to your excel file.

Creating Configuration Spec

Use the “VM Create Configuration Spec” action. Keep in mind that this step is optional and you can always use an existing spec. Now, in order to execute an operation on your vCenter, you need to define it for the first time as a device in eyeShare.

  • Enter the vCenter IP address, username and password
  • Select your vCenter platform. (From now on, we’ll use the vCenter for all VM activities.)
  • Enter the registration details, and the new specification name
  • Enter the administrator password
Creating the Virtual Machine
  • Choose the “create from template” action.
  • Select the vCenter device that you defined earlier
  • Choose the template, and enter the virtual machine name variable that was extracted from the excel file
  • Enter the new specification name that you just created (this field is optional)
Defining New Virtual Machine Attributes

Start with the “VM modify CPU” action that defines the CPU’s number on our new VM.

  • Select your vCenter
  • Enter the VM name variable, and enter the CPU’s number variable
  • Modify the memory using the “VM modify memory” action
  • Select your vCenter, enter the VM name variable, and the memory size variable
  • Resize the VM disk using the “resize VM disk” action
  • Select your vCenter
  • Enter the VM name variable, the disk name, and the disk size variable
Take a Snapshot

Before powering on your virtual machine, it’s a good idea to first take a base snapshot.

  • Use the “VM create snapshot” action to create a snapshot of our new VM
  • Select your vCenter
  • Enter the VM name variable
  • Type in the snapshot name and a snapshot description
  • Use the “VM info” action to view our new VM’s current details
  • Select your vCenter
  • Enter the VM name variable
Power Up!

And now, at last, it’s time to finally power on your shiny new VM using the “VM power on” action.

  • Select your vCenter
  • Enter the VM name variable. (To view a list of all of your machines, including the new one, you can use the “VM list” action.)

The last step is sending a confirmation email to the system administrator using the “send email” action. Select a recipient and enter the message subject and body. When that’s done, save the workflow and enter its name.

Remember, your workflow is going to be triggered by an email, so you need to create a relevant action rule. Create the new rule by pressing the “new” button. Enter the rule name, and create a new condition. The condition determines when the workflow should be initiated.  In this case, it will be based on the arrival of an incoming message. So, let’s create a source that will trigger the workflow. Add the first element to the condition. The second element of the condition will be the message subject. It should contain a certain phrase. In this case, let’s use “deploy new Virtual Machine”

Define the workflow as having to meet two conditions. If you select the “and” condition, your workflow will be initiated only when eyeShare receives an alert from admin@ayehu.com and it phrase the “deploy new VM”. Select the workflow to be initiated (the one you just created). Press “add” and save the rule.

To try it out, send an email to eyeShare (@your organization.com) with that magic phrase in the subject and with the excel attachment. Then, watch the eyeShare active logs in order to track the workflow progress.  Each action returns a result, which we can see in the log. You should be able to see your new VM among the virtual machines list. Finally, you should see the email sent by eyeShare at the end of the process, which, of course, can be fully customized.

Now you can check your new VM details at the VM Center console

IT Process Automation Survival Guide

IT Process Automation – Changing the Future of IT Operations

IT Process Automation - Changing the Future of IT OperationsThere is, perhaps, no industry that faces more challenges than that of IT. Between mastering new and evolving technologies, meeting increased demand and dealing with a slim selection of highly qualified individuals, being successful in the IT field is no simple feat. IT process automation is something that can help change this climate, making for a much brighter future for IT Operations. Here’s how.

Without IT Process Automation, IT departments face the following dilemmas:
  • Decreased efficiency
  • Increased risk of human error
  • Lack of ability/time/resources to innovate

IT process automation is essential to meet the changing and increasing demands on IT professionals. In an ever-evolving environment where new technologies and strategies are constantly being introduced, IT personnel are being expected to provide more and more value with fewer resources. By leveraging the power of IT process automation, everything from simple, routine tasks to complex workflows can be automated so that the entire network infrastructure runs more smoothly. This also frees up team members to focus on other important issues that automation cannot assist with.

For those that worry about safety and the inherent risk that comes along with allowing technology to intervene so heavily, an intelligent IT process automation tool can provide the perfect balance by specifying human decision points. The workflow executes accordingly, stopping only at specified intervals at which point the appropriate personnel will be notified that input is required. Once that point is satisfied, the workflow can then continue automatically.

What about human error? Like it or not, when people are at the helm, there will always be an increased risk of mistakes. Many instances of system problems can be traced back to human error. The key is how these problems are responded to. Traditional IT operations is responsive by nature. When an error occurs, IT receives notification and takes the appropriate actions to resolve the issue as quickly and efficiently as possible. IT process automation, on the other hand, is proactive, giving IT personnel the opportunity to correct potential problems before they even occur. This vastly improves system availability and other key factors.

Finally there is the topic of IT innovation. Historically, IT departments were there for one thing and one thing only: to ensure that system operations ran as smoothly as possible across the organization. With so many manual and repetitive daily tasks, there was little time to focus on anything else, least of which would be finding ways to improve and innovate for the better of the firm. IT process automation, however, has opened the doors of virtually endless possibilities for IT professionals. Not only do they now have the time to focus on developing strategies to improve how their organization is run, but they are also free to improve on their own skills and ability, making them much more valuable overall.

So, what type of automation will produce all of these results? Simply saying “IT process automation” doesn’t necessarily cover the complexity of the subject. That is, not all automation products are created equal. Decisions must be based on needs as well as the ability to integrate seamlessly with existing infrastructure. There is IT process automation, which can automate key processes such as system, network and application tasks. Then, there is Run book automation, which extends to cover everything from repetitive IT tasks to complex processes spanning across multiple IT systems. It takes careful consideration to determine which tool would be the best fit for each organization.

Regardless of which direction you choose to go in, one thing is for certain: automation is poised to fundamentally change the future of IT operations.

Are you ready to take the bull by the horns and get your organization on the path to a brighter, more successful future through IT process automation? Download a free 30 day trial today to get started! 

eBook: 10 time consuming tasks you should automate

How IT Process Automation Can be a Tool of Innovation for Your Organization

How IT Process Automation Can be a Tool of Innovation for Your OrganizationIT process automation is certainly not a new concept by any stretch of the word, but over the past decade or so it has really begun to accelerate, mainly due to its ease of use and ability to integrate seamlessly with legacy systems. More and more organizations of every size and industry are recognizing the value of automation, particularly in terms of their IT functions, and adopting it wholeheartedly. If you’re not on the IT process automation (ITPA) bandwagon yet, or are teetering on the fence, unsure of whether to make the jump, here are a few ways you can leverage this powerful tool for your own organization to achieve greater innovation and success.

There’s no question that two of the most important topics on every top business executive’s mind these days are data security and disaster recovery. It is absolutely critical to the success of the organization that sensitive information remains safe from potential breach, and that the business has a continuity plan in place in the event that a disaster should strike. These are things that keep CIOs, COOs, CEOs and other powers that be up at night. It’s hard to focus on innovation and growth when you’re worried about protecting the present state of your business.

What if you could turn to technology to handle these critical matters? You can with IT process automation. Automation can improve and enhance the security of your important data while also constantly monitoring system availability. Should a problem occur, the appropriate parties will be notified instantly. What’s more, with IT process automation, systems can be managed from anywhere, allowing business to continue even if the physical office is out of commission.

Another important contributor to business innovation is efficiency. When the organization as a whole is working to its fullest potential, the results will be improvement, growth and ongoing success – regardless of industry. The right automation tool can act as a bridge connecting the entire infrastructure of the business and improving operational efficiency across the board. IT process automation can become the tool that allows your entire workforce to do their jobs better.

What about communication? One of the biggest reasons employees leave a company is because they feel that there is a lack of internal communication. It can be downright frustrating. You can’t expect to improve and become more innovative if you’re constantly dealing with employee turnover. IT process automation brings everything together and dramatically improves the communication process among all levels of the organization. Employees can see the big picture and – more importantly – see the role they play within that big picture, improving retention levels.

IT process automation also opens the doors of creativity through employee empowerment. By automating the menial tasks of your workers, you free them up to further enhance their skills and focus on other, more important business matters. This may include brainstorming new internal processes, developing new or enhancing existing product or service offerings, and any number of other opportunities. For enterprises that foster a sense of empowerment and creativity within their entire workforce, the sky is the limit!

Perhaps the biggest reason IT process automation promotes business innovation is the time savings it offers. When repetitive manual tasks are automated, the speed of workflow can increase dramatically. That means that everything from new product development to bringing that new product to market, and every step along the way, can be done much faster. This also provides tremendous competitive advantage since organizations that are automating are able to remain one step ahead of the competition.

There’s no doubt about it, innovation is what will drive your organization to the next level and help you to achieve continued success well into the future. What’s the best way to promote and foster that innovation? IT process automation.

Still not convinced? Check out these 10 tasks you can (and should) automate today. Ready to jump right in to IT process automation and get started? Download your free 30 day trial now!

eBook: 10 time consuming tasks you should automate

How Robotic Process Automation Reduces Business and IT Costs

Why Automation is a Must-Have for IT Operations TeamsIn order to stay ahead of the competition and realize continued success, regardless of industry, businesses are under increased pressure to continue to find ways to reduce costs as much as possible. Robotic process automation provides the ideal solution while also improving productivity and efficiency, which can ultimately lead to higher profits over time. Here’s how.

First, let’s consider the actual concept behind robotic process automation, sometimes called RPA for short. This is essentially the term given to technology which involves the use of software to perform certain business processes and functions, typically in the IT realm. The more sophisticated the RPA platform, the more high-volume workflows it can perform, thereby making it all the more impactful to both the IT department as well as the business as a whole.

Robotic process automation is poised to make a significant and lasting impact on the business world, particularly because it will reduce the need to outsource work. While outsourcing was once considered the most effective way to manage costs while still producing a high-level output, RPA will make this practice all but obsolete soon enough. That’s because it’s even more practical. Rather than having to pay outside workers, all tasks can be moved back in-house and handled electronically. Subsequently, this reduces errors and enhances security. It also allows for better scalability.

In terms of actual savings, robotic process automation has been proven to cut business process costs by anywhere from 25% to 40% on average. In the IT field, RPA can bring about a savings of as much as 40-55%. That’s because the efficiency and productivity of three software robots can take the place of one full-time employee. Eventually, as more decision makers begin to recognize the benefit of and embrace RPA, this 3:1 ratio will continue to improve, as will the benefits and cost savings.

The ultimate adoption and growth of robotic process automation will require a more wide-spread shift in mindset amongst key decision makers. Rather than viewing business growth in terms of full-time human workers, the view will need to change to growth by transactions and customer experiences. For some organizations that have already made this evolution, the sky is the limit. One major commercial bank that began using automation for the 5,000 databases it supports realized a 60% cost savings within just 6 months.

As we move forward, it’s becoming more and more evident that RPA will have a significant and permanent impact on the way businesses are run. Your organization can remain ahead of the curve and positioned for future savings and success by embracing automation sooner rather than later. To get started, check out these 10 things you can and should be automating and then download your free trial to get the ball rolling.

eBook: 10 time consuming tasks you should automate

Successfully Marrying IT Process Automation Tools with Cloud Technology

IT Process Automation in the Cloud AgeAs technology evolves, more and more businesses of every shape, size and industry are turning to the cloud for enhanced flexibility, improved efficiency and the opportunity for global advancement. Coincidentally, IT process automation also offers many of the same benefits, which makes the two a very attractive combination. Let’s take a look at how ITPA tools are currently work within the cloud and how to best choose the ones that will most benefit your business.

First and foremost, it’s important to understand that if you’re in the market for an automation product that you’d like to leverage along with cloud technology, you must clearly outline what your goals and strategies are ahead of time. There are plenty of options to choose from, and quite frankly, it can be downright mind boggling to figure out which option makes the most sense for your particular business. You must start by clearly defining what you want to accomplish and then compare your options to find the product that is most closely aligned with your needs.

The next thing to consider is how it will integrate with your current system. There’s no point in implementing a new IT process automation tool if it’s going to function as just another fragmented program in and of itself. You’ll only be creating more work and a bigger headache, and it’s very unlikely you’ll accomplish that set of goals you’ve laid out. You need to find a product that not only works in the cloud, but also provides easy integration with legacy systems. The goal is to make the transition as seamless as possible and to enhance, not hinder, the functionality of your IT operation and the organization as a whole.

Another important factor to consider when marrying cloud with IT process automation is security. These days, it’s absolutely critical that businesses do their due diligence when managing sensitive, proprietary and confidential data to avoid a potential security breach. The nature of the cloud makes it inherently riskier than systems that are completely housed on premises. Provided that the IT process automation product that you choose is of good quality and integrates well with your existing systems, the security issue can be resolved, since it allows you to achieve the best of both worlds – keeping confidential information safely in-house while still leveraging the benefits of cloud technology.

Finally, if you’re going to be successful at leveraging both cloud and IT process automation, you must find a way to adjust your thinking (and that of your entire team) from the older, more opportunistic approach to one that is much more holistic. The old system of thought was that each department or function could use its own automation tool to make their job more efficient. The problem is, not only do you end up with way too many tools, but the end result is fragmented and inherently inefficient, ultimately defeating the purpose of automating altogether.

The only way to really bring the two pieces together successfully is to look at automation as a “big picture” solution – a tool that can and should become an interdepartmental bridge that creates a more systematic approach to operational efficiency. Rather than many individually beneficial tools, automation can be the one big problem solver that brings everything together and improves the business as a whole. As such, the IT process automation tool you select should be designed to work across all systems.

Cloud technology is most certainly the future of business success. So is IT process automation. Combining the two can provide your organization with the best of both worlds, but you have to first know what to look for if you’re going to piece together a system that will truly boost your business to the next level. By following the guidelines provided here, you’ll be poised to create an environment in which cloud and automation will help streamline your operations and catapult your business into success, both now and well into the future.

Ready to see how IT process automation can help your organization? Check out our free eBook on the 10 time-consuming tasks you should be automating and get started with a free 30 day trial today!

IT Process Automation Survival Guide

What Bothers Your CIO the Most and How Can IT Process Automation Help?

What Brothers Your CIO the Most and How Can IT Process Automation Help?By its very nature, the position of Chief Information Officer (CIO) is one of high stress and constant change. With technology evolving and advancing almost daily, and the idea that all employees are expendable, CIOs have a lot on their plates. Of the many topics that keep these multiple-hat-wearers up at night, here are 5 that cause the most headaches. More importantly, here is how IT process automation (ITPA) can help solve these problems and put out some of the many fires CIOs have to deal with on a day to day basis.

Managing Legacy Systems

With so many changes and advancements in technologies and tools available to IT professionals, it’s no surprise that many CIOs find themselves struggling to decide whether to stick with their legacy systems or change out to something newer. Of course, doing so comes at a hefty price tag and takes a great deal of time and resources. Therein lies the dilemma. IT Process Automation can provide the best of both worlds, offering seamless integration with new, more innovative technologies that both provide new and more advanced features and also support the legacy system that is already in place. Automation is also much more cost effective and easier than completely eliminating the old system in favor of a newer one and you’ll end up with the same results in the end.

Risk and Regulation

Not only is technology changing all the time, but so are the rules and regulations governing compliance. Keeping up with these changes, and still accounting for those that are already in place can seem like a full time job in and of itself. IT process automation provides the ability to stay in compliance in a much more hands-off way, allowing technology to do the heavy lifting in keeping track of incidents and providing instantly accessible audit trails. Essentially, automation takes the menial work and worry out of risk and regulation, and lets the CIO focus on other business critical functions.

Cost vs. Quality

One of the biggest jobs that a CIO has is selling the tools and technology recommendations to the “powers that be”. Upper management wants to see quality and benefit, but not if it’s going to break the bank. This balancing of cost versus quality is enough to keep even the most frugal of CIOs up at night. Not anymore! The right IT process automation product can provide all of the benefits you are looking for, from improving efficiency to streamlining operations across the organization to an increase in customer satisfaction – all at a price that will be attractive to the decision makers. Basically, IT process automation allows you to do more with less, which is a win-win for a stressed out chief of information.


For decades, small to mid-sized businesses were quite often forced to turn to managed service providers (MSPs) to handle many of their daily IT functions due to lack of funds and/or resources. Outsourcing is an area of frustration to many CIOs because it presents a whole new set of problems, from lack of consistency to increased risk. Now, with IT process automation, organizations of any size are able to house their own IT department in its entirety, eliminating the need to outsource. By keeping these functions in-house, the benefits are many, including increased security, cost savings, more flexibility and better control.

Bring Your Own Device (BYOD)

In a day and age when just about everyone owns a smartphone, tablet or some type of mobile device, CIOs, along with other management professionals, continue to struggle with the pros and cons of allowing these devices into the workplace. The fact is, people want to feel empowered, and with IT process automation, businesses can provide their employees with that type of empowerment right on their mobile devices. By implementing a number of self-service options and opening the doors to IT operations in the cloud, management can take a step back and worry a little less, while employee satisfaction will increase. Again, it’s a win-win situation for everyone involved.

Are you a Chief Information Officer that is struggling with many of the things mentioned here? Would like to see for yourself how it process automation can alleviate many of your day to day headaches and allow you to focus on more important business matters? Don’t wait a moment longer! Start your free 30 day trial today!

IT Process Automation Survival Guide