Four Industries that Robotic Process Automation is a Perfect Fit for

Robotic Process Automation is a perfect fitAs the concept of robotic process automation becomes better understood and more widely embraced, it will inevitably end up in just about every industry. For now, however, there are still certain fields for which RPA is ideal. Here are four such industries that we believe will ultimately revolution the way work is done through automation.


Banks and other financial institutions are already leveraging automation to handle many of their day to day functions, but given the ability of robotic process automation to integrate and bridge legacy systems, its adoption will only continue to rise. Not only can RPA make the lives of database administrators much easier, but it can dramatically cut costs at the same time by reducing and/or eliminating the need for human input in a growing number of functions.


If there was ever an industry that relied heavily on record keeping, legal would be at the top of the list. For this reason, robotic process automation is poised to make a huge impact. And while implementing RPA may be a bit more of an undertaking for the legal system, the outcome will be well worth it. Imagine using technology to sort through mountains of documentation in mere seconds as opposed to having a human worker handle such a time-consuming and labor-intensive task. Not to mention the enhanced analytics ability.


Another awesome benefit of robotic process automation is its ability to maximize efficiency in fields that have an extremely high volume of transactions. This is why the insurance industry is such a great fit for RPA. Not only can automation revolutionize the claims process, but it can also save a good deal of money because of its scalability. As needs fluctuate, RPA can adapt instantaneously.


Another transaction-heavy industry is that of utilities. Electric, gas and water companies can leverage RPA to automate a wide variety of routine tasks, from billing and debt recovery to meter-readings and even customer service. Additionally, instead of humans having to handle time-consuming duties like trouble-shooting failed readings, robotic process automation can tackle the majority of the work, drastically improving productivity.

Of course, these are just a few of the many industries that can use robotic process automation to maximize performance, streamline operations and cut costs. Could your company be next? Download your free trial today.

IT Process Automation Survival Guide

How to Prepare for and Deal with Cyber Security Threats

Cyber Security Incident ResponseOne only needs to read the latest headlines in the news to recognize the serious threat cyber security incidents can have on a business. With big-name retailers and financial service providers being at the top of the list, it’s becoming more evident that even companies that are smaller and in various industries must properly plan for potential security breaches. That being said, let’s take a look at how the right cyber security incident response plan can help you prepare for and deal with attacks in the most timely and effective manner.

First, establish a plan. As in most cases, when it comes to protecting your company’s sensitive data, the best defense is always a good offense. To that end, a detailed and comprehensive cyber security incident response plan should be developed and put in place ahead of time, before any potential breaches occur. The more prepared you are, the better you’ll be able to mitigate your damages.

Next, prioritize your assets. While ideally you’d like to protect your entire business from damages incurred in the event of a cyber-attack, in reality doing so will probably be way too costly and labor-intensive. For that reason, your cyber security incident response plan should identify and prioritize the key assets of the business. This way, if and when a breach occurs, the appropriate steps can be taken to protect those assets that are most valuable.

Make sure you have the right tools in place. As we learned from last year’s Target debacle, simply having a detection strategy in place isn’t enough. You also need a system that will swiftly identify, assess and prioritize threats as well as notify the appropriate parties so the proper action can be taken. This is where automation can help, as it can enhance existing alert systems and create a more closed-loop process.

Your cyber security incident response plan should also contain a variety of what-if scenarios and proposed solutions so that if and when a breach does occur, the appropriate response can be deployed in the quickest and most effective manner possible. The more you are on top of incoming threats the less likely you’ll be to suffer catastrophic damages.

Finally, be sure to keep detailed records. Not only will this information help law enforcement should they need to do an investigation, but keeping track of significant security incidents will help you develop best practices and hopefully improve your strategy moving forward.

Like it or not, cyber threats are becoming more and more common and they’re also getting more sophisticated by the day. To avoid becoming a victim, businesses of every shape, size and industry must take the appropriate measures to proactively prepare for such an occurrence. By applying the above tips, you’ll be able to develop a sound cyber security incident response plan that will keep your assets and your reputation safe from harm.

If you’d like to learn more about how automation can improve and fortify your cyber security response strategy, try eyeShare today!

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

4 Common Pitfalls to Avoid When Implementing Robotic Process Automation

automated robot journalismThere are a great number of benefits to be realized by the adoption of robotic process automation, also called RPA for short. For instance, leveraging automation can boost productivity, lower operating costs, improve service levels and significantly reduce error rates. That being said, because this technology is relatively new, there are certain pitfalls that IT professionals should be aware of so they can avoid any negative impact on the department and company as a whole. Let’s examine 4 of these common drawbacks.

Lack of a Mature Strategy

Understanding the need for and benefits of automation isn’t enough to successfully implement a tool like robotic process automation. If you are considering adopting RPA, it’s critical that a detailed strategy be developed well in advance of doing so. What tasks, processes and workflows will be turned over to technology and how will that roll-out work? Planning ahead can help avoid potential bumps in the road, making for a much smoother implementation.

Lack of Adequate Governance

One of the greatest things about robotic process automation is that it never deviates from its course, which is why RPA is credited with lowering and/or eliminating error rates. The problem is, when and if any part of a particular process is changed, unless it’s properly communicated, documented and applied, the RPA will inevitably fail. This is why a strong governance framework must be in place.

Overly Optimistic Approach

While the newer robotic process automation products are certainly being designed to be as user-friendly as possible, it’s important to remember that there will still be a learning curve and that software is innately inhuman. That means that unless it is properly programmed, it will not necessarily work without issue right out of the gate. Keep a more conservative perspective and you will be prepared to handle any glitches that may occur.

Not Defining New Roles

As tasks and workflows are transitioned to automation, the roles of employees will inevitably change as well. Remember, RPA isn’t meant to replace human workers, but make their jobs easier. Still, many of the duties that were once handled by people will no longer exist as part of the day to day activities. As this shift occurs, be prepared to adapt and transition employees into new roles within the company.

Robotic process automation stands to take the IT world by storm. As its adoption becomes more widespread, however, it’s imperative that those in charge of its implementation understand the potential pitfalls ahead of time. This will provide for a much more successful roll-out and help make the transition to RPA easier to manage across the entire business structure.

Curious about how robotic process automation works and whether it would be a good fit for your business? Click here to learn more or download your free trial today to get started.

IT Process Automation Survival Guide

How IT Automation Can Streamline Security Incident Response

How IT Process Automation Can Help Streamline Security Incident Response

By now, the entire world knows how utterly disastrous security breaches can be for large corporations (just as we discussed about retail giant Target).  Upon further inspection, it became clear that the reason for this most recent blunder was not so much that the store’s IT team deliberately looked the other way or dropped the ball on their duties. They, like so many other IT security professionals, were simply so overwhelmed with incoming alerts that they made a poor choice. So how can other corporations learn from Target’s mistake? Simple. Automate Security Incident Response.

A recent study conducted by threat detection solution provider Damballa, Inc. revealed that on any given day, a typical company can field up to 10,000 incoming security alerts. Some of the bigger organizations can see several times that many notifications – upwards of 150,000 per day. When faced with numbers that big, it’s easy to understand how overwhelmed IT groups can become. Even with a larger team, fielding that many notifications effectively is simply not possible.

IR-diagramSurvey respondents gave resounding approval to the idea of using automation to help ease the burden and improve security incident response ability and turnaround. In fact, 100% of security professionals polled agreed that “automating manual processes is key to meeting future security challenges.” Enter the increasing role of security incident and event management products (SIEM), which captures the important incoming data to be reviewed and investigated by security personnel. While this technology has certainly come a long way over the past decade or so, making it more flexible and scalable, it is still not proving to be enough to really combat the “big picture” problem.

One of the biggest issues with relying on security incident response and event management products alone is the lingering problem of false positives, which can bog down the security team and increase the likelihood of a real incident slipping through the cracks. The real solution is to marry SIEM with automated security incident response software. Combining these two together creates a more comprehensive and airtight approach to managing the influx of incoming alerts while weeding out false positives to focus on only those incidents that truly warrant attention.

To get the most out of security incident response and event management products, integration with automation is essential. This will help to not only manage incoming alerts more effectively, but also streamline security incident response and investigation workflows after the fact. The result is an increased level of intelligence for security personnel, and a much safer IT environment for the entire organization. Doing this successfully can also dramatically improve operational efficiency. Instead of the average of 90 days it takes to manually discover a security breach and the subsequent 4+ months to resolve it, automated incident recovery can be reduced down to just one day. This could potentially save an organization an average of 8,633 man-days each year.

What would your company do with that many extra man-days?

Find out today how easy it is to integrate your security incident response and event management products with IT process automation for enhanced incident management.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

The Importance of Cyber Security Incident Response in Higher Education

With college education a highly sought after achievement for the majority of today’s the importance of cyber security incident response in higher educationsociety, more and more sensitive data is being collected and stored. This has significantly increased the risks colleges and universities face from would-be hackers and made cyber security incident response a top priority. Let’s take a look at how many higher education institutions are getting it right and keeping themselves and their students safe.

A Phisher’s Dream

There’s a reason many cyber-attacks on colleges come via phishing scams, and it’s largely due to the relative naivety of young students. Savvy hackers have created impressive replicas of university logos and used convincing content to coax victims into sharing their sensitive data. Beyond this, however, security threats against higher education providers are on the rise, and their nature is becoming much more sophisticated.

Recognizing the Threat

The best way to develop an effective cyber security incident response plan is to first recognize that the threats are real and that they’re becoming more complex by the minute. As with anything else, the best defense is a good offense. Understanding what the risks are is the initial step and a good foundation for developing a robust strategy of protection.

Embracing and Implementing the Right Tools

Once a school has established cyber security incident response as a priority and identified areas of risk and vulnerability, the next step is leveraging the right tools and technologies. IT Process Automation is a fundamental part of this step, as it can effectively bridge existing systems and create an added level of protection against breaches. In fact, with the right tool in place, potential hacks can be identified and addressed before they become a serious concern, thus allowing institutions to take a proactive approach rather than a reactive one.

A United Front

In addition to each school arming itself against attacks, many higher education institutions are recognizing the importance of and embracing information and knowledge sharing amongst one another. Coming together to understand the universal threat can facilitate the sharing of best practices which will, in turn, keep those willing to share openly even more secure over the long haul. Furthermore, as cyber-attacks evolve and become more complex, standing together as a united front will become essential.

Are you a security administrator for a higher education provider?

Are you confident that the cyber security incident response plan you have in place is strong enough to withstand the test of time?

To learn more about how IT process automation can help, get this free white paper: 5 WAYS TO BEAT THE EDUCATION BUDGET CRUNCH WITH IT PROCESS AUTOMATION.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

5 Areas Hospitals Can Benefit from IT Process Automation Today

Perhaps there is no other industry that can benefit more from technological advances5 Areas Hospitals Can Benefit from IT Process Automation Today than that of the health care field. We’ve seen incredible innovations over the past few decades; however, most of these changes have come in the way of patient care rather than internal, administrative operations. What many in this field fail to recognize is the benefits that can be achieved through adoption of IT process automation. Here are 5 convincing ways hospitals and other medical providers can do just that.

Enhanced Compliance and Security

The health care industry is one that involves the exchange of extremely sensitive personal information. Patients want and need to know that their identifying data isn’t going to end up in the wrong hands. IT process automation can help keep providers in compliance with data security regulations by ensuring that certain tasks and workflows are only handled by those who have adequate access and authority to do so.

Maximize System Usage

Another great benefit IT process automation brings to the table for hospitals is the ability to dynamically scale up or down based on need. When more machines and/or additional power is needed, an intelligent automation solution will adapt accordingly, and vice versa. This is especially important for those providers that are on a tight budget and must maximize their usage while also minimizing costs.

Improve Data Analytics

With the standardization of electronic medical records (EMR), the opportunity to drill down and analyze this data is being leveraged to improve patient care moving forward. IT process automation goes hand in hand with this because it allows for centralized data collection and analysis.

Optimize On-Boarding

Getting new patients entered into the system as well as new employees on-boarded via HR can be a time-consuming task – time that could and should be better spent elsewhere. IT process automation can streamline this process, saving time and getting everyone up to speed faster and more efficiently. The same goes for off-boarding employees prior to their departure.

Better Help-Desk/Support Features

When it comes to patient care, time is of the essence. Submitting help desk tickets and waiting for IT support to assist with system issues can take away from this time. Instead, hospitals can leverage IT process automation to roll out self-service options, allowing busy health care professionals to handle many common tasks (like password resets) on their own, without the need to contact the help desk.

When it comes to efficiency and optimization, IT process automation is the ideal solution. Hospitals can leverage this innovative technology to further streamline their operations, keeping costs down, maximizing productivity and improving patient care all at the same time. Could your health care organization use an IT overhaul? Start by learning the 10 things you can and should be automating and then download your free trial today.

eBook: 10 time consuming tasks you should automate

3 Ways to Achieve Optimum Efficiency via IT Process Automation

Anyone who’s spent even a fraction of time in the IT world understands the unique 3 Ways to Achieve Optimum Efficiency via IT Process Automationpressures this department faces, especially in today’s digital world. Expectations of exceptional security as well as demands for optimum efficiency are rising by the day, and IT personnel have to find new and innovative ways to meet these anticipated outcomes. Thankfully, there is one tool in particular that is facilitating this high level of performance: IT process automation (ITPA) tool. That said, here are three distinct ways that ITPA can help save money and maximize efficiency.

1. Think Seamless vs. Fragmented

As it currently stands, many organizations who have already adopted some type of automation have done so in a way that is fragmented by incorporating several separate systems. This is inherently inefficient and ultimately defeats the purpose of embracing automation in the first place since it results in excess maintenance costs and duplication of work. To avoid this, companies should focus on selecting one robust IT process automation product that will provide a single point of control and create a simplified, unified infrastructure.

2. Look at the Big Picture

The overarching goal of IT process automation should always be to simplify processes and maximize operational efficiency. This can only be accomplished if those in charge are willing to take a step back and examine the big picture. Everything from routine, repetitive tasks to complex processes and workflows should be automated. Where many businesses fall short is that they focus their efforts on things like scripting, which is fundamentally necessary but highly time consuming. Instead, organizations should turn to ITPA to handle the heavy lifting, such as in managing and maintaining scripts.

3. Leverage Cloud Computing

There’s a reason why more and more businesses are embracing cloud technology, the primary one being cost savings. In fact, according to Gartner, nearly 50% of large organizations will have adopted a hybrid cloud approach as soon as 2017. Companies who haven’t yet done so should follow suit and optimize their resource usage. As a result, IT process automation in conjunction with a hybrid cloud environment can dramatically reduce costs, optimize service levels and minimize the risk of critical deadline failures.

These days, the demand on IT departments to do more with less is steadily increasing with no end in sight. Rather than take on additional staff, further increasing expenditure, these savvy professionals are turning to IT process automation to optimize operational processes while simultaneously reducing the costs associated with them. The resulting high level of efficiency will continue to give these organizations competitive advantage as the years go by.

Could your company benefit from a greater level of efficiency? It starts with the right IT process automation tool. Download your free 30 day trial and start moving in the right direction.

eBook: 10 time consuming tasks you should automate

How to Monitor Log Files Using IT Process Automation

How to monitor log files using IT Process AutomationLog files contain important information about system and application health and problems that may occur. The information should be recorded in the log to be used as one of your tools to monitor and troubleshoot once there is a failure. IT process automation can help you monitor and plan response actions to alerts and failures that were generated by your systems and was written to a log files such as:

Event log files on your Server Event Viewer

o    Application
o    System
o    Security
o    DNS server
o    Event logs created by other services or applications

Other log files. Log files created by other services or applications such as the Backup applications, antivirus programs, IIS, Apache and third-party applications that cannot be viewed in Event Viewer.

Learn how you can automate Log File monitoring and response actions in less than 5 min using IT process automation:

Real Use-Case:

One of our clients in the insurance industry has a business process where it received files via FTP from insurance agents. These files contain critical data (photos, files related to damaged cars etc.) which needs to be extracted and moved to the back-end system.

The problem begins when a these file are corrupted and cannot be used or read – something which causes the entire business process to get stuck and fail. Since the back-end legacy system was lacking a log file, even identifying the event was not that obvious.

Our customer used the eyeShare IT process automation tool to resolve this issue. eyeShare validates the time stamp of these files. If the time stamp is over 2 hours (indicates the file could not be opened), it triggers an automated workflow in eyeShare, which sends notification via text message, and performs several corrective activities.

eBook: 10 time consuming tasks you should automate

How The Internet of Things will Complicate Incident Response

How The Internet of Things will Complicate Incident ResponseBy most accounts, the concept of the Internet of Things (or IoT for short) is being regarded in a positive light. After all, connecting our day to day activities with smart devices will likely make our lives easier, right? There is, however, at least one area for which the IoT will likely cause some issues, at least at first. That is, incident response. Let’s take a look at how the two will work together and how some of the inevitable challenges can be overcome.

The main reason why the IoT is poised to complicate the job of IT professionals everywhere is really quite simple: security. With increased connectivity and more widespread use of cloud technology comes increased risk of cyber-attacks. This is made even more challenging as organizations begin to adopt Bring Your Own Device (BYOD) policies. Then, not only will IT be responsible for making sure internal infrastructures are kept safe, but a host of external devices as well.

All this being said, there are certain adaptations that can be made to existing incident response plans that will account for the impact of the IoT:

Changing Regulations – Regardless of industry, there will be certain changes to regulations that will be designed to protect sensitive data from security risks. This is especially the case in fields such as health care, which is already heavily regulated by HIPAA. Incident response plans will need to be modified to remain in compliance with these changes in order to avoid being targeted and penalized.

Prioritization of Critical Systems – More widespread connectivity will mean a more enhanced prioritization of which systems are most critical to the organization. For instance, while one desktop or printer failing may not significantly impact operations, shutting down an entire infrastructure can be nothing short of devastating.

A Group Effort – Where incident response used to be solely the responsibility of IT personnel, the IoT may change this to some degree. Given the fact that so many additional devices will be present, IR will need to be more of a group effort, involving everyone from HR to legal. To that end, IT leaders will need to clearly define each department’s role, setting expectations and effectively communicating requirements.

The Right Tools – An evolving incident response strategy must be established upon a solid foundation of technology. Quality tools, like automation, can help streamline the process and provide the agility to adapt to the changing landscape of IT.

There’s no question that the IoT is poised to take the business world by storm. At the same time, security breaches are becoming more frequent and complex. To ensure ongoing protection, IT professionals must find a way to adapt their procedures to include the changes that are already happening as well as those that are certain to come in the not-so-distant future.

Is your incident response plan strong enough to survive the IoT wave? Get started today!

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Free Webinar: Go Beyond VM Provisioning with IT Process Automation

Yaron Levy, VP Professional Services

Yaron Levy, VP Professional Services

Guy Nadivi, Director, Business Development – North America

Guy Nadivi, Director, Business Development – North America

If you are seeking to improve agility, reliability, and free-up IT resources, you are invited to join us on Wednesday September 30th for a live webinar that will demonstrate how an easy-to-use IT Process Automation (ITPA) solution that integrates with VMware vSphere to orchestrate and automate processes across environments, to simplify the life of system administrators.  The webinar will include a live product demo showing some of the most time-consuming tasks such as on-boarding new employees, VM provisioning, Active Directory management, etc..  all by using a powerful end-user self-service portal.

Ayehu eyeShare™ IT Process Automation is a stand-alone solution that provides a strong OOTB integration pack for VMware vSphere and major ITSM and monitoring tools. Its agent-less architecture allows you to execute tasks across physical, virtual, and cloud environments.


What can eyeShare™ do for you?

With eyeShare™ Integration Pack for VMware vSphere, administrators can automate complex tasks, enabling full management of your virtualized computing infrastructure. Use pre-packaged templates, or design your own workflow processes using built-in activities in the eyeShare workflow designer, to perform tasks such as:

  • Creating / Cloning / Deleting VM’s
  • Modifying a VM’s memory or disk space
  • Powering On / Powering Off / Rebooting VM’s
  • Creating / Deleting / Renaming Snapshots

Watch the VMware vSphere Integration with eyeShare on YouTube: