When it comes to successfully implementing IT process automation, the first (and perhaps the most critical) step is preparing your staff for what’s to come. Setting expectations, initiating proper training and getting your team excited and on-board can make the transition that much easier. If you’re in the planning process, here are 4 key steps for getting your staff ready for launch.
Take Baby Steps
While the thought of automating manual tasks and streamlining operations may make perfect sense to you, your team members may be harboring fear about their job security. The key to preparing your staff for IT process automation adoption is to take it one step at a time. Keep communications open, encourage questions and answer them honestly. Demonstrate to your employees that automation is meant to make their lives easier, not replace them. Then, start slow by automating one or two tasks at a time so they can experience it firsthand.
Obviously not everyone in IT will be a part of overarching business decisions, but in areas where IT process automation will directly impact a team member’s day to day work, include them in the process whenever possible. For instance, the planning stage, when you’re identifying and prioritizing tasks that can and should be automated, ask for input from those who are responsible for completing these manual activities. This early buy-in will make the experience a more positive one. Whenever possible, you should also include team members in the implementation process as well.
Adopting a new policy, regardless of whether it happens to be IT process automation or something else, can be a challenging and overwhelming experience – especially for those on the front line. The more these employees feel like they’re “in the know,” the better their overall opinion of the process will be. IT leaders should be open and honest, presenting information in a centralized and transparent way. If a certain part of someone’s job is going to be replaced by automation, be upfront about it. This eliminates the risk of misunderstanding and subsequent morale issues. Then, communicate how the change will create more opportunity in other areas.
Identify Obstacles Early
Another important step in preparing your staff for a smooth transition to IT process automation is effectively identifying obstacles in advance that may hinder progress. This is where including employees in the process and being upfront with what to expect are so important. Encourage team members to assist in determining potential problems that may arise during implementation, such as certain existing monitoring or control functions which could result in unwarranted alerts and cause confusion and delay. Identifying and addressing potential issues early can help avoid them altogether.
As with any type of tech advancement, the more you plan ahead, the more likely your IT process automation deployment will go off without a hitch. By gaining buy-in from your employees and helping them to understand what to expect from the process and, most importantly, what their new roles will become, you’ll end up even more ahead of the game.