When it comes to IT, one thing is always certain: change. It’s ongoing and seemingly endless. It’s something everyone within this chosen profession must be aware of and prepared for at all times. In the IT process automation realm, technological advancements and ongoing enhancements are occurring at a lightning speed. Are you ready for what’s to come? Let’s take a look at a few of the trends to watch for over the next 12 months.
IoT – The Internet of Things, or widespread connectivity of devices has been quite the buzz in technology circles. More and more applications, tools and devices are being developed, implemented and integrated with one another as we speak. For IT process automation, this will mean a greater ability to bridge the gaps between legacy and existing systems and create a more cohesive and blended IT environment.
Security – The lengths to which would-be cyber criminals will go to obtain sensitive information will only grow and become more complex and sophisticated. As a result, businesses of every size and industry will have to take the necessary steps to protect themselves from becoming the next victim. IT process automation will continue to be the go-to tool for fortifying cyber security incident response strategies.
Self-Service – These days, the ability to handle transactions in our day to day lives without the need for human interaction is on the rise. From online banking to self-checkout at the grocery store, IT process automation is something that all of us experience on a daily basis. In the workplace, wide-spread adoption of self-service portals will provide end users with the ability to handle many of the routine tasks that would normally have required a call or ticket to the helpdesk.
Standardization – In the beginning, automation was typically adopted on a singular-tool basis. In other words, a specific area of need was identified and an automation tool was chosen and applied only to that one area. This meant dozens of tools could be working independently, a scenario that was neither efficient nor cost-effective. Tomorrow’s IT process automation will provide a more comprehensive, cohesive and standardized approach across the board.
Lower Costs – As has pretty much always been the case, 2016 is expected to bring about additional cost savings as a result of IT process automation. Organizations will be able to streamline operations to maximize efficiency levels, shifting everything from mundane tasks to complex workflows away from the human worker and onto technology instead. The result will save businesses money, do more with less and allow them to achieve greater ROI.