How to Integrate IT Process Automation with CA Spectrum

How to Integrate IT Process Automation with CA SpectrumCA Spectrum is a popular network infrastructure management software that is helping enterprise-level organizations across the globe to discover, monitor and manage complex IT infrastructures, including physical, virtual and cloud environments as well as network virtualization. Automated fault management, fault isolation, root cause analysis and proactive network change management are all integrated into one single platform, improving service levels and reducing costs.

Incident management is something businesses of every shape, size and industry must prioritize, and CA Spectrum facilitates this. The system, however, does have some vulnerabilities, particularly in terms of notification and escalation once an issue is discovered. That’s where integration with IT process automation comes into play. By linking the two systems together, the resulting closed-loop process is more effective than through Spectrum alone.

The eyeShare product features a comprehensive, bi-directional integration option which allows for the trigger of workflows based on CA Spectrum alerts, using either email, SMS, phone calls or IM. Essentially, the integration allows users to close the loop between automation and IT personnel to control task execution anytime, anywhere, thereby extending CA Spectrum’s capabilities for maximum benefit.

How it Works

eyeShare’s integration pack for CA Spectrum provides the ability to capture the alerts that are generated by CA Spectrum. Those alerts are then automatically filtered and aggregated, the results of which will trigger a specific workflow. For example, let’s assume the CA Spectrum detects a failure in network connectivity. That alert is identified by eyeShare, which then automatically launches a predefined workflow that troubleshoots and resolves the issue. The alert is then cleared from CA Spectrum.

Want more control over the process? No problem. eyeShare allows for the embedding of ‘decision points’ within workflows, which will automatically pause the process and send status notifications via preferred method (SMS, IM or email). The human decision-maker then determines what action is needed and takes the appropriate steps to get the workflow back up and running.

Beyond simply responding to alerts generated by CA Spectrum, eyeShare also has the ability to create events, such as that caused by a glitch discovered during routine IT processing.

Some of the specific benefits that can be realized by integrating eyeShare with CA Spectrum include:

  • Enhanced visibility and control
  • Reduced time of response
  • Faster incident resolution
  • Quality documentation, 24/7
  • No human intervention required

In other words, eyeShare is the ideal complement to the highly effective CA Spectrum software product.

If your business is already using Spectrum for infrastructure monitoring and management, why not give us a try and see for yourself how much better the two work together?

Download your free 30 day trial today to get started!





IT Process Automation Survival Guide




Could IT Process Automation Be Your Vehicle to the Cloud?

Could IT Process Automation Be Your Vehicle to the Cloud?When it comes to IT process automation, the talk usually centers on increased efficiency and productivity. What’s often overlooked, however, is the opportunities ITPA opens for organizations to be able to take advantage of the scalability and flexibility of cloud technology. This can also save businesses a significant amount of money as well. Could automation be your ticket to leveraging the power of the cloud for your company? Let’s take a look.

Consider the example of a claims processing application for a large insurance provider. Previously, the company had been working with a managed service provider to handle the large volume of claims that it handled. Under this set up, 35 servers were required, which were housed at the MSP. This level of support came at a hefty price tag. The company wondered if moving to the cloud would make more sense, particularly from a financial standpoint. But how? The answer was simple: automation.

A switch from the MSP to a cloud platform allowed the company to shrink their server needs from 35 down to a conservative 11. That change alone saved them an impressive $750,000 a year! And the savings they realized was just one of the benefits. The other significant advantage the cloud environment provided was the ability to scale up and down instantly as needed. This was particularly important given the broad fluctuation of claims the company had to process on any given day.

As this example demonstrates, IT process automation can provide the ability for organizations of any size to enjoy the savings and flexibility of on-demand performance. Outside the insurance industry, just about every business faces situations in which a sudden influx of work might occur. How are these scenarios handled? Does bringing in more staff to meet the increased demands make sense? Is it even fiscally possible? And what happens when that demand suddenly drops?

IT process automation and robotics technology provides the perfect complement to existing personnel, and the added ability to leverage the cloud makes it an ideal solution. Makes sense, right? So, the next logical question is how do you achieve similar results? What automation tool should you invest in?

Well, there are plenty of options. Among the most attractive – at least from the standpoint of cost – are the inexpensive or free open-source tools that are readily available. But while this option may save you some money from the start, it may not be worth it. After all, these types of platforms have to be pieced together, creating a fragmented environment which could become fraught with error and will very likely be lacking in the area of efficiency. In other words, you get what you pay for.

The other recommended option would be to adopt a larger automation framework and work from there. This will provide a much more standardized approach to IT process automation and create a more cohesive network. Additionally, sticking with a more sophisticated “anchor” automation provider provides a greater level of quality and performance. While there will be an initial investment, the long-term benefits and savings as demonstrated above should more than justify the expense.

If you’re currently working with an MSP and would like to find out more about how IT process automation could help you transition to a more economical and efficient cloud environment, give us a call.

 

Or, better yet, download a free 30 day trial and experience it for yourself.





eBook: 10 time consuming tasks you should automate




Automation of Cyber Security Incident Response: What You Need to Know

Automation of Cyber Security Incident Response: What You Need to KnowThese days, it seems there’s a high profile security breach in the news almost daily. The truth is, cyber-attacks happen to businesses of every size, shape and industry and just because the story may not make the news, the ramifications can be nothing short of devastating. Organizations are under increasing pressure to ensure that when (not if) an attack occurs, they are fully prepared to respond swiftly and effectively to mitigate any potential damages. Let’s take a look at the role automation can and should play in your cyber security incident response strategy.

Without automation, monitoring and managing incidents is up to IT personnel – a team that is most likely already overworked and completely overwhelmed. Given the enhanced sophistication and ever-increasing number of today’s attacks, and the budgetary restraints most organizations are under which limits their staffing potential, the results of a breach could be catastrophic. Here are just a few of the problems that can arise when cyber security incident response is handled manually:

  • Difficulty keeping up with volume of incoming threats
  • Errors due to miscommunication and confusion
  • Lack of adequate, real-time visibility
  • Inexperience with significant and/or high-pressure events
  • Missed or delayed response
  • Increased expenses

The larger the organization, the greater the risk, as the number and complexity of incoming incidents are naturally higher. Still, even small to mid-sized companies must be vigilant about protecting their assets from a potential virtual attack. Hiring additional staff is typically not an option, and as seen in the list above, even when staffing levels are adequate, human error can be a real issue. That’s why automation is so effective.

The fact is, cyber criminals do not discriminate. Your staffing woes or lack of adequate protection could make you a prime target for an attack. Do you have a plan in place? By incorporating automation into your cyber security incident response strategy, you remove the human element from the equation. Not only does this dramatically speed up the process, but it also eliminates the risk of costly human error.

From a reactive standpoint, the moment a potential incident is detected, your automated system will immediately identify and evaluate it for legitimacy and severity. This process will occur each and every time a threat comes in, even if there are thousands a day – something human personnel simply cannot handle. Depending on the outcome of each threat’s analysis, the system will then automatically trigger the appropriate response.

To address the limitations of traditional, manual cyber security incident response, automation presents the following quantifiable benefits:

  • Ability to integrate seamlessly with existing systems (SIEM, monitoring programs, malware analysis, etc.)
  • Reduces risk of any threats slipping through the cracks
  • Provides real-time visibility and control
  • Ability to automate everything from simple tasks to complex workflows
  • Saves time, money and resources

Furthermore, with the right automation tool, previous incidents can be analyzed by IT leaders to help identify and define best practices going forward. This provides the ability to take a proactive approach to cyber security incident response, which can help prevent certain attacks from occurring in the first place.

Is your business truly prepared for potential cyber incidents?

If you’re not yet leveraging the power of automation in this area, you are most definitely at a greater risk.

Don’t take chances. Download your free trial of eyeShare today.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




AYEHU JOINS INTEL SECURITY INNOVATION ALLIANCE


IT Process Automation Software Integration with Intel Security to Accelerate Cyber Security Incident Response Times; Help Reduce Breach ImpactAYEHU JOINS INTEL SECURITY INNOVATION ALLIANCE

Ayehu Software Technologies Ltd., leading provider of enterprise-grade IT process automation software solutions, today announced that it has joined the Intel Security Innovation Alliance™ partner program.

Under the Intel Security Innovation Alliance program, Ayehu  plans to integrate its eyeShare™ IT process automation software with McAfee Enterprise Security Manager™ (ESM), enabling customers to easily automate and streamline security policy tasks (playbooks) such as incident response, designed to provide more  immediate and reliable defense against detected threats.

Ayehu’s eyeShare™ IT process automation platform accelerates cyber security incident response and resolution while improving security operations efficiency. By integrating its IT process automation software with McAfee’s security information and event management (SIEM) system, Ayehu provides a rule-based workflow engine that extends incident response capabilities. Benefits of cyber security incident response automation include:

  • Cyber security incidents are addressed the moment they appear on ESM
  • Accelerated security response and automatically triggered pre-defined playbook help contain threats before they impact the business
  • Reduced manual and time-consuming security procedures with a digital, closed-loop process
  • Forensics and enriched data provide insight and enable stronger decision making
  • Supporting audit compliance through documented processes

“As cyber security technology goes hand in hand with IT automation, we are continuing to partner with industry leaders like Intel Security,” said Gabby Nizri, Co-Founder and CEO of Ayehu, Inc.  “Ayehu’s deep experience and leadership in remediating IT incidents brings McAfee ESM customers the industry’s most powerful capabilities to more effectively address the increasing speed and volume of cyber security threats.  At the end of the day, we want to help give cyber security professionals the tools to better secure their enterprises by becoming  highly efficient and  extremely knowledgeable.”

“A key goal behind the Intel Security Innovation Alliance program is to accelerate the development of interoperable security products and simplify the integration of those products with complex customer environments,” said D.J. Long, Head of the Security Innovation Alliance at Intel Security.  “We’re thrilled to see Ayehu leverage Intel Security’s investment in its security risk management platform and extend this value to Ayehu customers.”

For more information on automating cyber security incident response, download Ayehu’s  eBook.

About Ayehu

Ayehu provides IT Process Automation solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication and recovery from cyber security breaches.  Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe.  The company has offices in New York and Tel Aviv, Israel.  For more information please visit www.ayehu.com.

About The Intel Security Innovation Alliance

The Intel Security Innovation Alliance is the foundation of a technology ecosystem designed to assemble the world’s leading security innovations. Working together, Intel Security and its partners aim to deliver solutions more comprehensive than those available from any single vendor. By implementing products designated as McAfee Compatible, mutual customers can enjoy faster time to deployment; lower total cost of ownership; and makes security risk management projects more efficient and effective.

 

PR Contact:

Christy Kemp

Dahlia Public Relations

303-898-3390

ckemp@dahliapr.com

 

Contact Ayehu at: marketing@ayehu.com





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




 

No computer system can be absolutely secure.

Intel, the Intel logo, Intel Security Innovation Alliance, McAfee, the McAfee logo and McAfee Enterprise Security Manager are trademarks of Intel Corporation in the U.S. and/or other countries.

ITSM Automation – Achieving Self-Service Adoption

ITSM Automation – Achieving Self-Service AdoptionMany individuals (and even entire teams) mistakenly believe that self-service IT is something that threatens their livelihood. To the contrary, providing employees the control over their technology usage can make the job of IT much easier and more efficient. In other words, it’s a good thing, not something to fear and resist. So, how can a forward-thinking professional convince the powers-that-be that adopting ITSM automation is a step in the right direction?

Focus on the needs of the end-user.

The first part of the process involves identifying what needs end-users face that the IT department is responsible for fulfilling. This could include everything from simple password resets to entire user setups for new employees. As these needs are identified, they should be built out into what’s known as a service portfolio. The second part of the process involves determining the actions required in order to deliver these services. This will make up the service catalog.

Standardize and assign value.

With ITSM automation, it’s important to ensure that any and all services and workflows being automated are as standardized as possible. Otherwise, you could end up automating broken processes, which will not only not help but could actually harm your overall business operations. It’s also important to assign a clear price/performance to each item in your service portfolio and catalog. This provides insight into the true value of the self-service activities.

Sell the benefits to each group.

If you want everyone – from the end-users to the IT department workers – to jump on the ITSM automation bandwagon, you have to demonstrate the actual benefits each group will achieve as a result. For instance, show employees how much more quickly they can get their needs taken care of without having to rely on someone from the help desk. At the same time, show IT personnel the time and effort they’ll be saving by eliminating these routine, repetitive tasks from their workload.

Start small and work from there.

You can’t expect a huge change such as ITSM automation adoption to happen overnight. The process will take time and involve researching various automation tools to determine which one best suits the particular needs of your business and then testing that tool before rolling out a full implementation. Start by automating one small area, such as password resets, and then work from there. Your service portfolio and catalog can provide the blueprint of what areas to automate in which order.

If you’re thinking of adopting ITSM automation to create a more consumer-style, self-service IT environment for your employees, it’s important to recognize that these things take time. Following the steps listed above can make the process go much more smoothly and help achieve the buy-in and support needed from others within the organization.

Ready to try ITSM automation, but not sure where to begin?

Check out the top 10 most automated processes to help point you in the right direction.





5 Ways to level up your service desk using it process automation




5 Ways Workflow Automation Can Save Your Business Money

5 Ways Workflow Automation Can Save Your Business MoneyThere are a lot of things that cut into a business’ profits. One of the biggest is inefficiency. In fact, a lack of efficiency in business processes and workflows can cost an organization as much as 20-30% of its revenue. Imagine what your company could do with even just 10% more money, let alone 30%. So, what’s the best way to overcome this obstacle? Workflow automation is one of the easiest yet most effective tools for maximizing efficiency levels, which means more money in the bank for your company. Here are 5 reasons why.

Eliminates Errors – Even the most careful of employees will be prone to mistakes from time to time, especially if the demands on your human workers are exceeding their capacity. One tiny error can cost your business thousands of dollars, maybe more. Couple this with the time and resources it takes to find and correct said error, and you’ll probably end up in the red. Workflow automation eliminates this problem.

Optimized Processes – Another area that not only causes delays, but also costs your organization money is in task duplication. It’s a huge waste. It’s also incredibly frustrating to your employees. Shifting workflows and businesses processes over to an automation tool, on the other hand, ensures that nobody is duplicating anyone else’s work.

Speed – Simply put, workflow automation is infinitely faster than human workers could ever be. This doesn’t necessarily mean that your employees will no longer be needed. Their duties may just need to be refocused on areas in which technology cannot do all the work. In the meantime, by leveraging an automation tool, all processes that can be streamlined can and will be to achieve optimum efficiency levels.

Do More with Less – This concept is becoming a reality for many organizations these days. How can one increase output while simultaneously improving efficiency and cutting costs, all while maintaining the same staffing levels? What once may have seemed like an impossible task is now completely feasible thanks to workflow automation. Getting more done with the same (or fewer) workers will help keep operational costs down and production levels up.

Fewer Resources – One area many businesses forget to consider when it comes to cutting costs is the amount of resources, such as paper and toner that they use in their day to day operations. These things aren’t cheap. Because workflow automation supports and promotes cloud technology, going paperless (or at least reducing the amount of resources used) is much easier to do. As a result, your organization can save hundreds or even thousands of dollars each year.

Still not sure if workflow automation is a wise investment? Why not try it for yourself?

We’re so sure you’ll be amazed by how this type of tool can improve your business operations that we’re willing to offer it free for 30 days.

 

Download your free trial today to get started.

 





eBook: 10 time consuming tasks you should automate




IT Directors! How to Keep Your Top IT Talent from Burning Out

IT Directors! How to Keep Your Top IT Talent from Burning OutThe IT field is a stressful one. Between the constant demand to do more with less, ongoing changes and upgrades to technology and the stiff competition, it’s no surprise that IT professionals are feeling overwhelmed. So much so that according to a recent survey conducted by GFI Software, 79% of IT administrators are ready to quit their jobs due to stress. So with the climate of the industry not set to change anytime soon, how can these professionals find the relief they need to push on in their careers?

Believe it or not, there are plenty of things an organization can do to relieve much of the heavy burden from the backs of their IT personnel. Here’s how:

Provide realistic budgets.

Every business professional understands that there are certain financial limitations that must be worked within – particularly when it comes to IT. Management must understand that while there are certainly areas where costs can be cut, there are others that require a realistic budget to work within. Investing in the right type of technology can help with this, because it can shift some of the burden from personnel to computers through IT automation, allowing IT professionals to successfully meet the increasing demands that are being placed on them without increasing costs.

Monitor staffing needs.

How many IT professionals do you need to successfully support your organization? Can you do more with fewer people? Sure. But if you trim too much off your staffing allowance, you’ll most definitely end up with a bunch of frustrated, overworked and burned out workers. You must realistically evaluate your needs and accommodate your team so that there is adequate support and balance. Again, IT automation is a powerful tool to help manage staffing needs because it can eliminate many of the manual day to day tasks, reducing the need for additional employees and arming existing employees with the tools they need to do their jobs more efficiently.

Provide the right tools.

We’ve already pointed out in both previous points how important technology is in managing your IT department and keeping everyone happy. You simply cannot accomplish this without the right tools in place. Not only will your IT team become frustrated by the roadblocks they encounter and extra work they’re required to do without adequate technology, but they will most certainly be looking elsewhere for work. Remember, good talent can be difficult to find and even harder to retain, so make sure you’re providing your team with everything they need to do their jobs efficiently.

Encourage growth and self-improvement.

Few people begin a job with the goal of never moving up or bettering themselves. There is so much opportunity out there for talented IT professionals, and they want to learn, grow and improve themselves. Forward-thinking organizations recognize this desire and foster it as much as possible. When there’s something to work toward – a light at the end of the tunnel, so to speak – it can make it easier to push forward and not become overwhelmed by the present. Provide opportunities for training and continuing education. As a result, your team will become even more skilled, and you’ll be the one benefiting from it.

Implement self-service options.

This may be one of the easiest and most straightforward solutions to preventing IT administrator burnout, yet many businesses still have not availed themselves of this option. Instead of having the IT department in charge of every little task that arises throughout the day, you can use IT automation to allow end users to independently resolve problems without assistance of the IT helpdesk. For instance, password resets and system restarts can be taken care of without the need for anyone from IT stepping in. This greatly alleviates many time consuming manual tasks IT professionals face and makes their lives that much easier.

Of course, the overarching theme throughout this article is how technology – specifically IT automation – can help IT professionals achieve better balance and reduce their stress levels. It’s important to point out that the right product must be used if this is to be successful. Without the proper research, you could end up with a complex, difficult to use tool that ends up creating more work for IT admins.

The goal is to choose a product that is affordable, flexible, easy to implement, fully configured, simple to use and compatible with other operating systems. If you put a tool like that into place, you’ll have a much better chance of keeping your IT professionals happy and healthy, and keeping them onboard for many years to come.

Ready to harness the power of IT automation to improve the lives of your IT professionals? Check out these 10 tasks you should be automating and click here to start your free 30 day trial today.




eBook: 10 time consuming tasks you should automate




5 Ways to Use Workflow Automation to Transform Your Help Desk

5 Ways to Use Workflow Automation to Transform Your Help DeskThe help desk is somewhat of a necessary evil for most larger organizations. Without such internal functionality, end users would run into regular issues that could significantly impact productivity, and as a result, the company’s bottom line. Yet, perhaps paradoxically, this department is often wrought with bottlenecks and inefficiencies that can actually cost the company money. The good news is, thanks to workflow automation, this function can be transformed for optimum efficiency, providing superior end-user support while maximizing staff skills for the benefit of the company as a whole. Here’s how.

  1. System Integration

    In the interest of time and money, most companies – particularly at the enterprise level – cannot afford to completely replace all of their systems. One of the nice things about workflow automation is that, with the right tool, legacy systems can be easily and seamlessly integrated. That means complete optimization of existing systems for peak performance

  2. Self-Service

    For most help desk issues, time is of the essence – even if it’s a simple password reset. When an end-user is locked out of his or her workstation, productivity doesn’t just suffer, it grinds to a halt. The problem is, when IT personnel are busy putting out other fires, it can inevitably cause costly delays. Workflow automation via a self-service portal allows common issues to be resolved instantly, without the need for help desk intervention.

  3. Automatic Escalations

    With manual escalations, not only are there delays during the process, but important issues can sometimes slip through the cracks. By incorporating workflow automation into your organization’s help desk function, you’ll ensure that any and all serious issues are adequately identified, evaluated and prioritized and that the right party is notified to take action in a timely manner.

  4. Round-the-Clock Monitoring

    Like it or not, your IT personnel can’t be on all the time. Very few organizations can afford to implement multiple shifts to achieve 24/7 coverage. The problem is, critical incidents don’t always occur during normal business hours. This is another area that workflow automation can help, with technology providing round-the-clock monitoring and automatic execution of appropriate actions as needed.

  5. Reduced Errors

    Your IT department might be amazing, but they’re still human and people make mistakes. Unfortunately, when it comes to IT issues, one seemingly minor error can have catastrophic consequences. Because workflow automation handles entire processes electronically, the risk of these types of errors drops to almost zero.

The help desk function will likely never completely go away, but it’s an area that presents ample opportunity for further optimization. Workflow automation can be the missing puzzle piece that pulls everything together and makes your organization’s IT department as efficient and productive as possible, while also improving IT operations across the board.

Could your help desk benefit from workflow automation?

Why not try for yourself by downloading a free 30 day trial?

You’ll be amazed at how powerful and effective this tool can be for your business!





5 Ways to level up your service desk using it process automation




7 Must-Ask Questions about Cyber Security Incident Response

7 Must-Ask Questions about Cyber Security Incident ResponseOne only needs to read the latest headlines in the news to recognize the growing risk of cyber threats. With big name brands routinely falling victim to online criminals and millions of consumers subsequently suffering the consequences, it’s becoming abundantly clear that cyber security incident response is something every business must make a priority. Not sure where your organization stands? Here are 7 questions you should be asking to avoid becoming the next victim.

1. Who is responsible for my organization’s cyber security?

First and foremost, is there a team in place that has cyber security incident response
on their to-do list? If not, it’s time to sit down with your IT department and get things moving in the right direction.

2. Are we fully aware of what’s at stake?

In order to protect your organization’s infrastructure, it’s critical that those in charge of cyber security incident response have a clear and accurate picture of precisely what the network and other assets to be protected include. In other words, you must know ahead of time what’s at risk if you are to take a proactive approach to security.

3. What kind of plan do we have for monitoring threats?

In most cases, cyber incidents can be prevented or addressed before they have a chance to cause significant harm – provided, of course, that there’s an adequate plan in place for identifying these threats in a timely manner.

4. What happens to those threats once they’re detected?

The reason why many organizations have fallen victim to cyber criminals isn’t due to lack of threat detection, but rather lack of action taken once a risk is identified. Leveraging tools like automation can help fortify cyber security incident response by ensuring that every single incoming threat is assessed and prioritized.

5. Do we have the resources to handle cyber-attacks?

Another issue behind successful cyber security breaches is the fact that even the largest organizations simply do not have the manpower to keep up with the number and complexity of incoming risks. Again, this is where automation technology can complete the puzzle – without having to hire additional staff.

6. What is our policy for preventing future attacks?

An important yet often overlooked component of cyber security incident response is the identification and documentation of best practices for handling future problems. This can help thwart future breaches before they can succeed.

7. Where do we begin?

If you’re not completely confident you’ve got the right answers for any of the above questions, chances are your organization is dangerously vulnerable. Contact us today and let’s discuss how our tools can help establish and/or strengthen your cyber security incident response plan so it’s most effective.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Not Sure Where to Start with IT Process Automation? Take it One Step at a Time

Not Sure Where to Start with IT Process Automation? Take it One Step at a TimeThe concept of IT process automation may seem pretty straightforward – you take manual tasks and workflows and allow them to be executed by a technological tool instead of human workers. The problem is, getting started with automation can often feel overwhelming. Where should you begin? What should you automate first, second and so on? To make the process a little less intimidating, we recommend taking it one simple step at a time, as follows.

First, make a list of all the tasks and workflows that are currently being done manually. Is your IT help desk being buried under daily requests for routine things like password resets and system restarts? What things are taking up the most time and resources? This will provide a framework for implementing the IT automation process.

Next, ask yourself (or your team) whether anything on the list can be comfortably eliminated. Are there any time-wasters that are obsolete or could be incorporated into other tasks and workflows? There may be no point in automating these things, as the result would just be futile. Cross off what you can on the list and move on from there.

Now, prioritize the list by what items are most important and could be best optimized by IT process automation. Keep in mind that even the simplest of tasks could be the highest on the list based on the amount of time and resources they’re taking up on a daily basis. By automating these things first, you can dramatically improve operations and free up skilled personnel to focus their talents elsewhere.

With your to-do list of automatable tasks, the next step is choosing the right tool for the job. There are hundreds, if not thousands of IT process automation tools available on the market today. They are not all created equal, however. If you’re just starting out with automation, you should be looking for easy to use, out-of-the-box products that offer robust features and the ability to grow as needed.

Once you’ve chosen the right IT process automation product for your needs, the final step (at least in the beginning stages) is automating one or two key functions from your list. Not only will this allow you and your team to become familiar with the automation technology, but it will also provide insight into what other areas to leverage automation for next.

As you become comfortable with and more confident in automation, you can then move on to the next step of automating more complex tasks and workflows. As with anything else, these things take time before they become an integral part of operations. By taking a more incremental approach, you’ll be well on your way to a successful implementation at every level. It starts with taking that very first step.

Interested in IT process automation but still not sure quite where to begin? Check out these common tasks that are perfect for automation.





5 Ways to level up your service desk using it process automation