Perhaps you’ve heard enough about it that you’ve become convinced of its benefits. Maybe you’ve experienced it for yourself and you’re eager to leverage such a powerful tool for your own IT department. Whatever the reason implementing IT process automation is a wise choice. Yet many find themselves dealing with additional, unexpected headaches and having to put out fires when something inevitably goes wrong. To help you avoid falling victim to this type of situation, here are 3 common mistakes to be leery of.
Don’t be short-sighted.
While it’s advisable to start small when automating, this shouldn’t necessarily be how you approach the overall project. To the contrary, achieving the maximum benefits of IT process automation involves looking at how it will ultimately impact the big picture, or your organization’s entire infrastructure. That means even if your first order of business is to automate a single task or simple workflow, everything from how you choose the right tool to defining the scope of the project to testing and more should all be handled with the idea of making automation a central part of your business.
Don’t think only about the present.
Certainly automation is designed to make life easier for your IT personnel right off the bat. But while this technology does provide instant benefits, there is so much more that it can do over the long haul. Viewing ITPA as a long-term investment that will benefit your organization well into the future is especially important when calculating ROI and attempting to sell the pros of ITPA to key decision makers. This is why IT process automation should be viewed as a long-term investment rather than a quick fix. If you’re not quite sure how to accurately measure ROI for your automation project, this resource should help.
Don’t choose a product that’s not flexible.
Remember, if you’re going to focus on implementing automation for the long-term you’re going to need a tool that is flexible enough to integrate with other systems, apps and platforms. Be aware of this when evaluating various vendors and understand ahead of time what existing systems you’ll need the tool to work with. This can help you narrow your selection while also ensuring that you don’t end up with an IT process automation tool that is inflexible and not customizable, ultimately leaving you with little room for growth.
Rolling out IT process automation for your organization can help you streamline operations and provide a more efficient, error-free environment. That is, provided you don’t make any of the above mistakes. Knowing ahead of time what to avoid can ensure a smoother, more successful rollout and implementation for everyone involved.