Ayehu Software Named in Gartner’s 2016 Market Guide for IT Process Automation

Palo Alto, CA. Tel Aviv, Israel March 10, 2016 – Ayehu Software Technologies Ltd., industry leading developer of enterprise-grade IT process automation software is pleased to announce its inclusion in the latest 2016 Market Guide for IT Process Automation from Gartner, one of the IT realm’s most respected research groups. In this most recent publication, Ayehu’s eyeShare product was listed as a trusted targeted solution tool for IT process automation.

The report entitled Market Guide for IT Process Automation highlights the increasing need for I&O leaders to achieve and maintain a high degree of agility, reliability and auditability. In this regard, the report lists IT process automation (ITPA) as an integral catalyst for achieving these goals. The Market Guide further defines the ITPA market, maps offerings across five product categories and highlights the evolution to service orchestration. Among those listed, Ayehu eyeShare is given a favorable write-up.

Figure 1. ITPA Categorization Chart

 

 

Some of the key takeaways from the guide include Gartner’s recommendations on how to evaluate existing and planned ITPA tools, how to identify automation tool skills and competencies to determine which ITPA tool is best suited for an organization’s specific needs and how to select an ITPA product that has the ability to orchestrate workflow execution across multiple groups, tools and functional requirements.

As part of its extensive research and evaluation of the various automation tools on the market today, Gartner shortlisted several that it believed met the highest standards, both in terms of features and functionality, as well as the ability to seamlessly integrate with and complement existing systems and applications.

The Ayehu’s eyeShare product is described in the guide, in part, as “a stand-alone, agentless ITPA solution that is more broadly focused than others in this segment. It features more than 500 activities with over 125 prebuilt templates for common OOTB and promises broad integration capabilities. The eyeShare product is delivered on-premises and as a service through OEMs and MSPs.

Ayehu’s eyeShare v.4.8 offers a strong set of OOTB content and integrations with field-level monitoring and many IT service management (ITSM) and SIEM tools. Ayehu uses a central integration construct that defines application integration requirements independent of workflow, minimizing the need for connector maintenance at the workflow level. The interface is clean, with a minimalist approach to workflow design.”

“Having been in the IT realm for many years, we are intimately familiar with and have the utmost respect for Gartner as one of the industry’s most highly-regarded authorities,” comments Ayehu’s CEO, Gabby Nizri. “Not only is being included in another publication of theirs truly an honor, but I believe it further demonstrates our ongoing commitment to delivering an ITPA product that is second to none.”

About Gartner

Gartner, Inc. is the world’s leading information technology research and advisory company. They specialize in conducting, compiling and delivering technology-related insight to help IT professionals and business leaders make sound decisions. Gartner is headquartered in Stamford, CT and currently employs 6,600 associates, including more than 1,500 consultants, research analysts and clients in 85 countries. For more information, please visit www.gartner.com.

About Ayehu

Ayehu provides IT Process Automation solutions for IT & Security professionals to identify and resolve critical incidents, simplify complex workflows, and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe. The company has offices in New York and Tel Aviv, Israel. For more information please visit www.ayehu.com.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




Working Smarter with Robotic Process Automation

Work smarter with robotic process automationWhen people hear the term robots, they usually envision humanoid creatures that are programmed to look, act and work like us. In reality, at least in terms of robotic process automation, while the “working like us” part might be on target, this technology doesn’t even closely resemble its human counterparts. In fact, it’s really just a series of intelligent programs, workflows and applications that run behind the scenes to help businesses maximize productivity and efficiency. Essentially, RPA is something that is designed to help businesses and people work smarter.

Robotic process automation is most often leveraged as a tool to replace the need for humans to perform routine, repetitive manual tasks. Beyond this, however, RPA can be optimized to use analytics and best practices to continuously optimize work and improve business outcomes. Imagine what your organization could do if all the simple but necessary daily tasks were shifted from humans workers to robots. Now imagine how you could scale up or down instantly based on workflow demands, without the expense or hassle of adjusting personnel numbers.

Regardless of where you stand on the concept of RPA, it is widely acknowledged by experts across every industry to be a central component of the future of work. Business leaders and decision makers view robotic process automation as highly beneficial due to its ability to maximize output while also minimizing costs. On the other side of the coin, however, many front-line workers are resistant to RPA as they view artificial intelligence as a threat to their future and livelihood.

The biggest question that plagues businesses still remains whether or not RPA will eliminate the need for human workers altogether. There is no easy or straightforward answer to this question. In reality, some jobs will inevitably be eliminated. In fact, there are certain industries, such as banking, in which AI has already had a significant impact on staffing levels. The fact is, job elimination is not the goal of RPA. Rather than replace humans, this technology should be viewed as a tool for augmenting them.

The goal of robotic process automation is to create a better user experience at every level. From an employment standpoint, it’s about leaving the grunt work for the computer to handle and leveraging artificial intelligence to analyze and use data for improving operations. Increased internal efficiency leads to cost savings and ultimately a higher level of employee satisfaction. Externally, tools like self-service automation, proactive problem solving and faster resolution will dramatically improve customer engagement and happiness.

For now and well into the foreseeable future, at least, RPA should not be seen as a threat, but rather something that will free up intelligent and experienced workers to be able to apply their creativity and problem-solving skilled to more important issues that cannot be handled by technology alone. Beyond this, the increased adoption of automation will also open up new roles that did not exist 10 or even 5 years ago. So while some jobs will become obsolete, other opportunities will replace them.

In today’s highly-competitive world, organizations of every shape, size and industry are battling to stay ahead of the curve and remain profitable. Robotic process automation provides the solution, allowing businesses and their employees to work smarter, thereby improving their chances of achieving continued success well into the future.

Is your firm working as smart as it could be? Learn how RPA can be the key differentiator. Download your free 30 day trial today to get started.





eBook: 10 time consuming tasks you should automate




Cyber Security Incident Response: How Automated Playbooks Could Help Healthcare Develop Stronger and Faster IR Capabilities

How Automated Playbooks Could Help Healthcare Develop Stronger and Faster IR CapabilitiesThese days it seems as though there’s a new cyber-attack in the news on an almost weekly basis. One in particular, while it occurred a year ago, stands out due to the extra sensitivity of the data that was breached. We’re talking about the attack on Anthem, one of the largest health insurance firms in the US. The cyber security violation placed the personal information of tens of millions of people in jeopardy. It serves as yet another sobering reminder of the critical importance of the right cyber security incident response plan.

Due to a lack of adequate protection, the hackers behind the attack were able to breach an internal database containing as many as 80 million records of personal data. Not only did the sensitive information belong to customers, but it also affected employees of the insurance giant, including their chief executive. The data extracted contained everything from names and birth dates to addresses, income information and social security numbers. It is regarded as one of the largest breaches of company data in history.

So what went wrong?

Well, for starters, it’s believed that the breach occurred as a result of multiple employees’ credentials being compromised. There’s no proof as to how this happened, but it’s not a stretch to assume it could have been a result of phishing campaigns through which the employees in question were tricked into handing over their information. And while a solid cyber security incident response strategy may not have prevented such a breach from occurring, what it could have done was dramatically mitigate damages.

That’s because what’s truly alarming about this case is that while the actual breach occurred on December 10th, it wasn’t officially discovered until January 27th – more than a month later. That’s an awful long time to have free access to a bunch of sensitive data. It’s a wonder more damage wasn’t done, given the length of time the hackers had before being discovered.

How could automated playbooks have helped?

Cyber security incident response plans that incorporate automated playbooks can help to bridge the gap between monitoring and incident management by running continuous remediation workflows that are designed meet both compliance and security requirements without the need for human intervention.

The reason why breaches of this magnitude still occur isn’t necessarily because hackers are becoming smarter. It’s often more about the persistence and determination with which they attack. This is where playbook automation is most effective, because it essentially allows IT departments to respond to threats with the same intensity and frequency.

In other words, using automated playbooks as part of a comprehensive cyber security incident response strategy allows organizations to fight fire with fire, identifying and addressing threats immediately and automatically to neutralize attacks and mitigate damages.

Had Anthem employed such a strategy, we may never have learned of the terrible breach they became a victim of because it would have likely been caught right away, before the hackers had the opportunity to capitalize on their success. What the entire situation can do is serve as a lesson to other organizations of the importance of a strong defense that leverages the advanced technologies available today to their full advantage.

Is your business protected against this type of attack? Download your free trial of eyeShare and see for yourself how playbook automation can make your cyber security incident response as effective as possible.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




IT Process Automation – 5 Tasks to Automate First

IT Process Automation - 5 tasks to automate firstIT process automation is certainly nothing new. In fact, organizations of every shape, size and industry have been leveraging this powerful and cost-effective tool to boost productivity and service levels and to create leaner, more efficient operations. The one issue that many who are new to the automation realm tend to struggle with, however, is determining where to begin. If you’re in the process of adopting ITPA for your company, here are 5 high-value tasks you might want to focus on first.

Password Resets – They are a necessary evil, otherwise your entire operations could come crashing to a screeching halt. But password resets are also a huge drain on time and valuable resources which could, again, be focused on more important issues. This is why password resets are one of the first tasks most organizations that are new to automation choose as their starting point. You’ll probably be amazed at how much of an impact something so simple can make.

System Monitoring and Diagnostics – How much time does your help desk personnel spend monitoring systems and working to diagnose the cause of issues that crop up on a regular basis? Now, imagine if most or all of that effort could be shifted over to IT process automation. Not only would the work be done faster and without the risk of error, but it will also free up skilled employees to focus on more business-critical tasks.

Incident Management – When it comes to handling incidents, the more proactive your IT group is, the better. But they’re human, which means they can’t be in all places at all times, leaving plenty of room for costly problems to take root. By automating the incident management process, issues can be identified and addressed automatically, before they have the opportunity to cause major damage. Imagine the time and money you’ll save by not having to put out fires after the fact.

Free Up Disk Space – Low disk space is something most busy IT professionals dread. In fact the entire process of monitoring and making room for more space is horribly cumbersome, yet completely necessary. IT process automation, however, provides the ability to monitor multiple servers, automatically deleting files when necessary as well as archive, copy and move files to other locations as needed. Again, this is a huge savings of time and money for your organization.

Active Directory Management – The larger the business, the greater the impact employee turnover can have on the IT department. Waiting for the help desk to set up a new employee within the company’s internal systems can also significantly impact productivity on both sides, as can having to remove access as needed. Shifting these tasks and workflows over to IT process automation, on the other hand, speeds up the process and makes everyone’s lives easier.

While automation is certainly not a new concept, many organizations are still just beginning to dip their toe into the waters. As such, getting started can seem downright overwhelming. For situations such as this, we recommend starting with the five things listed above. They may not be the simplest, neatest or prettiest of tasks, but given their overall impact on staffing and productivity levels, doing so will provide the most significant, measurable results.

Ready to get your own feet wet with IT process automation but still unsure where to begin? Take a look at these 10 most commonly automated processes and then download your free 30 day trial to start realizing the benefits of ITPA for your own organization.





IT Process Automation Survival Guide




5 Reasons MSPs Need IT Process Automation

why MSPs need IT process automation

Managed service providers (MSPs) are certainly no strangers to change. In a world where tools and technology are constantly evolving, MSPs are on the front line of many of these changes, and it looks like there may be no end in sight. This is particularly true in terms of automation, or more specifically, how automation will impact how these talented professionals do their jobs and realize continued success. That said, here are five reasons why It process automation will be a must for MSPs over the coming years.

Realize Your Own Savings – There’s no doubt about it, the MSP industry is becoming extremely saturated. The only way to stay ahead of the game is by keeping your own operational costs as low as possible. IT process automation is by far the most effective tool to accomplish this goal. So, not only will you stay on top of the changes as they occur within your industry, making you that much more valuable to your clients, but you will also do so in a way that keeps your business lean.

Exhibit the Value Behind the Service – Being successful as a managed service provider is all about being able to sell your services, and the best way to do this is by demonstrating the value you provide to your customers. Key decision makers must be able to see exactly why relying on your services is truly worth it. Automation can help demonstrate this value in a number of ways. First, because automation is so cost-effective, you can essentially pass along that savings to your customers, offering them better service at a lower price. IT process automation can also make transitioning to the cloud much easier and less complicated, something many organizations are expected to be doing over the next few years.

Remain Competitive – Unfortunately, as with most industries, the IT field is slowly but surely becoming commoditized. This means that larger organizations will begin to try to outpace smaller, more value-driven ones based on price alone. In order to stay afloat in this type of environment, you must find a way to offer value while also remaining competitive price-wise. Automation for managed service providers allows you to do both of these things, improving operational efficiency, cutting costs and providing ammunition to out-compete others in the industry.

Gain Efficiency, Scalability and Profitability – What happens when your bottom-line price simply can’t match or beat that of your competitors? As prices are expected to continue to be driven down by increasing commoditization, you simply must find a way to compete in other ways besides the price tag on your services. This is accomplished by becoming the most efficient and scalable option for your clients and automation is the best way to achieve this goal. Also, because automation increases the efficiency of each employee, it in turn drives your own profitability. It’s a win-win.

Leverage the Opportunity of the Cloud – Despite how inherently untrue it may be, organizations of every size, shape and industry are being assured on a regular basis that transitioning to the cloud is both efficient and easy. Of course, experienced MSPs know that this is far from the truth. In reality, integrating and managing multiple systems in a virtual environment is extremely complex. So, if this is what the customers are going to want, how can you effectively meet their needs without breaking the bank and exhausting all of your own resources? IT process automation which will take much of the complexity out of the process and allow you to leverage the value of the cloud to become your clients’ most trusted advisor.

Like it or not, there are plenty of changes coming up the pike in terms of how MSPs will be able to do their jobs most efficiently and continue to remain successful in an increasingly competitive field. IT process automation will, without a doubt, become the most valuable tool in achieving these goals.

Don’t get left behind! Start leveraging the power of automation for your organization and be prepared to face the future head on. Click to get started today!





eBook: Top 7 Benefits IT Process Automation Provides MSP’s




The Role of IT Automation in the IoT – Is Your Organization Ready?

The role of IT process automation in the IoTIn the IT realm, perhaps there is no bigger buzzword than the IoT, short for the Internet of Things. With billions of connected devices and experts predicting tens of billions more over the next five years, it’s become a necessity for businesses to prepare accordingly. To do so, organizations must first understand exactly what the IoT is, the impact it will likely have and the role of things like IT automation in terms of security. Is your company ready? Let’s take a look.

What is the IoT?

Just because the term IoT is relatively recent doesn’t mean the actual concept of the “internet of everything” is anything new. In fact, we’ve been living in a hyper-connected world for decades now. Every time you check your email on your smartphone or conduct a mobile banking activity, you’re engaging with interconnected devices, apps and systems on a daily basis.

But if Gartner Research’s prediction that the number of connected devices will surge from 4.9 billion in 2015 to around 25 billion by the year 2020 holds true, organizations must be prepared to handle the tremendous amount of data that will be coming in through all these connected areas. More importantly, they must find more enhanced ways to protect their own sensitive data.

Automation will be the key…

With so much connectivity and subsequent data, being able to keep up with the volume while also maintaining optimum efficiency levels simply won’t be possible with human workers alone. IT automation will be the key to bridging the gap between human limitations and technology’s capabilities. With automation, data can be instantly collected and seamlessly passed between devices as it’s simultaneously being analyzed.

Another important area where IT automation will provide the ideal solution will be security. As the IoT continues to grow at an incredibly fast rate, more and more vulnerabilities will be exposed. Cyber criminals will be waiting for the opportunity to take advantage of compromised systems to the detriment of businesses. Once again, human workers will find it impossible to stay on top of all the incoming threats, especially as the number of connected devices grows.

IT automation can help fill in where there is lack by acting behind the scenes to automatically identify, analyze and prioritize the hundreds, thousands or tens of thousands of incoming threats so that nothing is allowed to slip through the cracks. As a result, infrastructures will be stronger and the potential damages caused by a breach will be limited.

Like it or not, the IoT is coming and it’s coming fast. Make sure your business is prepared ahead of time by investing in IT automation to maximize efficiency and fortify your security strategy.

Get started today with a free 30 day trial.



eBook: 10 time consuming tasks you should automate




Webinar: How to Automate Ticket Creation in JIRA Service Desk in Just 5 Minutes

Given the fact that the Atlassian company services some 25,000 customers in more than 122 countries around the world, chances are you’re already leveraging JIRA Service Desk for your IT support needs. The problem is, while JIRA has made a name for itself due to its simple set up and ease of use, what it lacks is a robust workflow automation platform.

What if there was a way that you could leverage automation to manage incidents without writing code and automatically remediate those incidents without the need for manual scripting? The good news is, with the right IT process automation tool, you can successfully do just that, ultimately creating a closed-loop process that makes ticket management easy, efficient and highly-effective. Best of all, you can accomplish this in mere minutes.

Want to learn more?

Join us for our next LIVE webinar during which we will demonstrate how to create a bi-directional integration between JIRA Service Desk and your favorite monitoring system in just 5 minutes.  The resulting integration will not only allow automatic ticket creation in JIRA Service Desk, but will also allow requests submitted through JIRA to be automatically executed in your environment!

The webinar will be presented completely free of charge on Wednesday, March 23, 2016 12pm EDT / 9am PDT.

If you currently use JIRA Service Desk for your IT support service and would like to learn how you can make the entire process better in just a few minutes’ time, you don’t want to miss this free online presentation. But be sure to sign up right away because space is limited. Hope to see you there!

You can register to attend the webinar here.





Webinar: How to automate ticket creation in JIRA Service Desk in 5 minutes?




Self-Service Automation: Calculating the ROI of Automated Password Resets

Calculating ROI for Automated Password ResetsThink about how much time your IT department spends on simple, manual tasks. Specifically, consider the number of incoming password reset requests that are sent on a daily basis. These requests undoubtedly bog down your highly skilled IT personnel who could be much more effective if they were focusing their efforts on more challenging and strategic issues. Furthermore, the time wasted on manual password resets comes at a much higher monetary expense than you may think. So, what’s the solution? Self-service automation. Here’s why.

There are a number of different ways to quantify how much password resets are costing your organization. For the sake of this article, let’s start by considering how much the average help desk call is. If you’re not quite sure how to calculate this, don’t worry. A surprising number of organizations don’t measure this information (though they arguably should). Here’s a good starting point:

In 2015, Gartner projected that the average cost of a help desk call was $19.07. The next logical step would be to take the total number of requests that were specifically related to password resets and multiply that by $19.07 to get the overall cost of these calls annually. According to industry standards, 40% of all help desk calls are related to password resets. Another assumption is that the average end-user contacts the help desk about 1.25 times per month.

Now, let’s assume that your organization employs 5,000 individuals. That would equal 6,250 help desk calls during a given month. If 40% of those calls are requests for password resets, that would equal 2,500 calls. Now, multiply that number by the average cost per help desk call:

2,500 x $19.07 = $47,675

That’s nearly $50k spent on simple, manual password resets each and every month.

Can your organization really afford to spend this kind of money on something so straightforward?

Conversely, by leveraging automation via a self-service portal, you can essentially retain that astronomical expenditure and better allocate it to more important issues.

Another way to calculate the cost of password resets is to determine how much each one of your IT Service Desk staff members is being compensated. Remember to include salary, bonuses, stock options, 401k contributions, health and wellness benefits, insurance, and of course the all-important perks like gym memberships, car allowances, etc. Total this up and then multiply that number by Gartner’s 40% figure to determine how much you’re paying help desk staff to reset passwords.

Don’t have that number handy?

No problem. Let’s turn once again to Gartner who has gone to a lot of trouble to figure out what the average salary and benefit costs per help desk support FTE (full-time equivalent) are. Again, we’ll just use Gartner’s numbers, which state that in 2015, the average salary and benefit costs per help desk support FTE working the IT Service Desk was just under $90k year.

Now we multiply that number by 40%, and we arrive at the average cost of password resets per help desk employee – which is a whopping $36,000 per year, per staff member. Total that up for all your FTE’s and this amount would represent your annual ROI of automating password resets.

Once again, is this an expense you can really justify for your organization? Perhaps it’s time to start honestly considering how self-service automation can really impact your business’ bottom line.

Why not give it a try for yourself? Simply click here to download your free 30 day trial of eyeShare and start saving money today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




IT Process Automation Tips: Do You Need a Chief Automation Officer?

Do you need a chief automation officer?As technology continues to evolve and become more complex, its role in business also continues to expand. This is particularly true when it comes to IT process automation. As more and more organizations are adopting ITPA, the need for dedicated leadership in that area is also increasing. Does your company need a Chief Automation Officer (CAO), or can you get away with traditional IT leadership roles? Let’s take a look.

In years past, and currently to a large degree, CEOs have relied mainly on the CIO and/or CTO to manage all aspects of IT for the entire business. These individuals were tasked with managing the day to day operations as well as forecasting and planning for future IT needs, particularly in terms of security. As digital innovation continues to grow and evolve, however, many of these traditional leaders are finding it challenging to handle the increased responsibilities. There simply isn’t enough time or resources.

Enter the CAO, a role that has been developed specifically to meet the increasing demands for automation in the workplace. This individual’s main responsibility is to oversee the implementation and ongoing management of IT process automation as a whole. This frees up the CIO and/or CTO to focus on developing and implementing new strategies and IT processes, which will ultimately be automated under the direction of the CAO.

With digital revenue expected to double over the next five years (according to Gartner), businesses will continue to adopt more digital practices. IT process automation will no longer be a nice extra or additional option, but rather an integral part of the organization’s infrastructure management process. As this takes place, it is highly likely that the role of the CAO will become more commonplace, eventually ranking up there with the rise of other C-level titles, like that of Chief Digital Officer.

Another reason the CAO role will likely become more prominent is the ever-increasing number of cyber security incidents occurring on an almost daily basis. It seems like every evening news broadcast includes a report of some type of major security breach, putting sensitive data at risk and damaging reputations at the same time. As businesses begin to recognize the role automation can play in cyber security incident response, the need for dedicated leadership in that area will also increase.

So, while there may not be thousands of job openings for CAOs at the present time, it’s a logical progression to assume that this will change over the next five years. And while your organization may not quite be ready to take on this new role, the one area you must focus on now is the adoption of IT process automation.

Get started by downloading your free trial today.





IT Process Automation Survival Guide




Leveraging IT Process Automation to Manage Blackouts

How IT process automation can help to manage blackoutsPerhaps there is no greater burden on the minds of IT professionals than the thought of an impending blackout. System outages can cost businesses a lot of money and impact service levels, both internally and externally. To be properly prepared to handle such an event, IT must have a plan in place that will allow them to act swiftly and, if possible, proactively to prevent or limit damages. IT process automation can help close the gap on such a plan.

What is a blackout?

In simplest of terms, a blackout is an event that takes down systems for either an emergency or scheduled maintenance. In emergency situations, there is little time to plan ahead, making a blackout much more dangerous and time-sensitive. Blackouts for scheduled maintenance, on the other hand, although still requiring prompt attention, are less of a threat since they can be well planned out and carefully executed.

Blackouts can be defined for one target in particular, multiple targets or all targets. Depending on need, scheduled blackouts can be planned well in advance, and can be set to run indefinitely, for a specified time period or just on an as-needed basis. Blackout periods can be extended or shortened mid-stream if necessary and the results are typically assessed by the IT team immediately after the systems are brought back up.

How can blackouts cause a problem?

In the event of an emergency blackout, or one in which the administrator inadvertently performs maintenance without executing a scheduled blackout, the target downtime can impact availability records. Unscheduled and even scheduled down time can impact business function across all departments, and even affect the organization’s bottom line if not handled properly. The key is to find a way to manage these blackouts in a way that is most efficient to limit down time and reduce impact on availability.

How can ITPA help manage blackouts more efficiently?

Because it allows for the systematic automation of routine tasks, ITPA is the perfect solution for managing both scheduled and emergency blackouts. For planned outages, the tool can be customized and defined to trigger the blackout one step at a time at the specified time or interval. This is particularly helpful for routine, repetitive outages for regular system maintenance (say, maintenance performed once a month on the 1st or last day). By leveraging technology to handle these routine tasks, the IT department can focus on more important matters.

For those instances when a blackout is scheduled but is not necessarily “routine”, ITPA can still be used in conjunction with human intervention. The automation tool can be programmed to send out notifications or stop at certain intervals and wait for input or instruction from the appropriate party.

Where automation really shines is in the event of an emergency blackout. ITPA makes the monitoring and notification of system events simple and effortless. In fact, in many cases, critical incidents can be detected before they cause any problems for the end-user, allowing the IT department to be proactive about managing the problem immediately. This can even sometimes eliminate the need for an emergency blackout altogether, or at the very least create the opportunity for IT to schedule and plan the outage.

In IT, blackouts are never completely avoidable. ITPA can help manage the process more seamlessly, whether it’s a planned outage or something unexpected.

To learn more about automation and how it can help your business manage blackouts, click here or start your free trial today.





How to Get Critical Systems Back Online in Minutes