How IT Process Automation Can Make Compliance a Breeze

How IT process automation can make compliance a breezeIn today’s fast paced business environment, it can be a hassle to keep track of all the important data you’re dealing with, but it’s an absolute necessity if you are to remain compliant. Regardless whether it’s an external regulatory body, like HIPAA or Sarbanes-Oxley, or even the occasional internal audit to ensure that regulations are consistently being met, you’re on the hook for maintaining proper documentation and producing that documentation if and when it’s needed. So how can you ease this burden and make staying in compliance much more manageable? Easy – you employ IT process automation.

It’s all about transparency.

With the right IT process automation solution in place, you don’t have to worry about manually keeping track of every important piece of data. In the event of an audit, either internal or external, you can easily access what you need, when you need it. There’s really no better way to remain in compliance than through automation.

Create an environment of consistency and uniformity.

One of the biggest challenges for a business to remain compliant is dealing with inconsistencies across the organizational structure as a whole. One department may be extremely diligent about documentation, while another may be lacking. Still others may do things completely differently than their peers, which can make organizing and presenting requested documentation to an external auditor a nightmare. IT process automation creates a uniform process that helps to keep every area of your business consistently compliant.

Get the freedom to focus on what’s most important.

Not only does process automation help with organizing, storing and accessing important data and documentation, but because you and your personnel are no longer forced to waste valuable time on mundane, repetitive tasks, you will be better able to focus on business critical issues – including compliance. So, it becomes a win-win in terms of staying compliant from start to finish.

Tackle problems before they become an issue.

Don’t let an auditor be the one to catch a problem within your organization. IT process automation provides the ability to receive real-time and accurate notifications so that critical business issues can be identified and addressed in a timely manner, before they develop into a more serious or costly problem for your business. Fewer things falling through the cracks equates to a more compliant business overall.

Test, test and test again.

The best way to prepare for a potential audit is to conduct occasional internal tests. Not only will this help identify areas of weakness so they can be addressed immediately, before they become a serious concern, but it will ensure that your data can be quickly and easily accessed when and if an external audit should become necessary.

Make audits quick and painless.

If you’ve ever experienced an audit, you know that it can be a long, drawn out and painful process – especially if you weren’t well-prepared ahead of time. Without the right technology in place, audits can force you to pull your personnel away from their day to day tasks, causing production delays and an increased burden of workload on the rest of the team. Days, weeks, or months of digging up data and producing documentation could easily spell a loss of profits for your organization, not to mention the consequences of failing any area of your compliance check. Automation makes the process of an audit go much more smoothly, which means less disruption to workflow and a faster turnaround.

For most organizations, regardless of industry, compliance is a challenging but necessary part of doing business. The good news is it doesn’t have to be a costly, workflow disrupting headache for you or your team. With the right IT process automation software in place, you can uniformly organize and access all of your important data without having to waste precious time and resources, so that if and when an audit comes up, you’ll be ready!

IT automation makes the process of staying compliant a breeze.

Learn how it can help your business today by launching your own free trial today!





IT Process Automation Survival Guide




The Rise of Workload Automation

The Rise of Workload AutomationIn just a short period of time, workload automation has evolved and adapted from basic job scheduling functions to fully functional, feature rich solutions that cover just about every area of IT operations. Today’s automation tools are quickly becoming a valuable resource for a variety of industries and sectors including DevOps, cloud computing and the all-encompassing world of Big Data. But how do CIOs and other key IT decision makers view the changing role of workload automation? Let’s take a closer look.

Perhaps most telling is the fact that automation software is fast becoming an integral part of so many IT operations, and something that CIOs and other IT leaders say they rely on for everyday use. As organizations continue to shift their focus on areas like digitalization, workload automation will become even more of a core function. This will become particularly important as the diversity of applications and technologies continues to widen, with automation serving as the glue that holds everything together.

As organizations turn more to their IT solutions to help them remain agile and competitive, the adoption of workload automation will inevitably rise as well. Furthermore, the role of automation will extend well beyond the IT department to become an integral part of the everyday operations of the entire enterprise, placing the ability to leverage this technology directly into the hands of the end-user.

For instance, HR can now initiate onboarding of new employees as well as perform necessary changes to existing or exiting workers as needed, thanks to the concept of self service automation. Tasks and workflows such as Active Directory account creation, password resets, system restarts and more can all be shifted to an automated solution, taking the burden off IT and creating a much more efficient, productive environment across the board.

As workload automation adoption continues to increase, its role and capabilities will also continue to evolve. Currently, the creation and management of workflows and IT processes is at the top of the list for most IT departments. The ability to scale and adapt to match changing landscapes in the areas of regulatory compliance and other key business environments will also drive improvements and advances in automation technology.

CIOs are beginning to see the benefits in using workload automation for creative purposes, such as implementing better lifecycle management. Today’s leading automation tools are meeting this and other challenges through robust features, seamless integration capabilities, enhanced visibility and control, and solid security support. DevOps is also jumping on the bandwagon, leveraging workload automation to build and deploy processes more quickly and improve collaboration.

As we move forward into tomorrow’s digital age, it’s evident that even more exciting changes are on the horizon. Without a doubt, workload automation will play a significant role in this changing landscape.

Is your organization prepared for the needs and demands of tomorrow? The time to prepare is now. Download your free 30 day trial of eyeShare today.



10 TIME-CONSUMING IT TASKS YOU SHOULD AUTOMATE!




Ayehu Announces Release of eyeShare 4.8, Including Integration with McAfee ESM, Amazon Web Services, and JIRA Service Desk

Ayehu logoAyehu Software Technologies Ltd., industry leading developer of lightweight, enterprise-grade IT and security process automation solutions has officially announced the release of the latest version of eyeShare. The company’s flagship automation product is currently being used by major enterprises across the globe, enabling IT departments to maximize efficiency levels and identify and resolve critical incidents up to 90 percent faster.

The release of eyeShare 4.8 includes several new and improved features, including integration with Intel McAfee ESM. Using this integration, McAfee ESM users can automatically review and verify alerts, as well as execute appropriate remediating actions as needed. With this latest version of eyeShare, organizations working with Intel McAfee can respond faster to alerts raised by their SIEM, improve collaboration between departments and ensure that any information related to alerts is documented and available across all systems. In conjunction with this integration, Ayehu is officially certified as a McAfee Compatible solution, and is listed in the Intel SIA Partner Directory.

eyeShare 4.8 also includes integration with Amazon Web Services (AWS), which supports adding out-of-the-box activities when working on AWS instances, images, snapshots, and other resources. A recent survey of AWS users revealed that the biggest challenge with this environment was a lack of automation. With the new eyeShare version, organizations using AWS as their virtualization infrastructure can streamline the time IT spends in the AWS environment, thereby improving efficiency.

The third noteworthy feature of the newest version of eyeShare is the added integration with JIRA Service Desk. JIRA is very popular with IT organizations, particularly in terms of development, testing and managing tickets in the Help Desk area. With this integration, JIRA Service Desk users can now integrate these functions seamlessly with eyeShare, creating a closed-loop process.

“At Ayehu, we are always trying to make the lives of our customers as easy as possible,” comments Ayehu Co-Founder and CEO, Gabby Nizri. “This latest version of eyeShare has been designed to incorporate three of the most popular IT platforms, enhancing and extending their capabilities to make them even more effective. So far, the response has been overwhelmingly positive and we are extremely pleased to announce this latest update.”

The eyeShare 4.8 version is now available for new users and an update is expected to be rolled out to existing customers soon. For more information on the eyeShare product or to download your free 30 day trial and start using it today, please click here.

About Ayehu

Ayehu technology helps IT professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

How Robotic Process Automation is Disrupting the Business World

How Robotic Process Automation is Disrupting the Business WorldAutomation has been used for centuries to some degree, helping organizations across all industries to maximize efficiency, cut costs and improve service levels. One area of technology that is currently poised to disrupt the business world is robotic process automation, or RPA for short. This growing movement is making big waves and has the potential of having the most significant impact on the way we work since the internet was introduced.

What is Robotic Process Automation

For those who aren’t yet familiar with RPA, this is the term given to robot technology that is used to automate repetitive manual tasks, processes and workflows that were formerly performed by humans. Not only does RPA afford the ability to complete task much faster, regardless of the size of the workload in question, but it also dramatically improves accuracy levels. Greater output with fewer mistakes can help businesses achieve the growth they’re after.

How is Robotic Process Automation Different?

There are a number of distinctions that differentiate RPA from other forms of automation. One area in particular is how this advanced technology is capable of incorporating cognitive intelligence – that is, it has the ability to automatically analyze situations and proactively correct errors in a way that is similar to, yet much faster and more meticulous than human workers. Robotic process automation is also versatile enough to be leveraged in almost any industry and business process, from routine data entry work to service desk operations and just about everything in between.

Benefits of RPA

At the enterprise level, robotic process automation offers a number of distinct benefits, such as:

Little upfront investment required equals greater ROI

  • Lowers expenditure associated with maintaining full-time employees (FTEs)
  • Frees up skilled employees to focus the efforts on higher-value work
  • Increased speed and enhanced scalability without the need to bring in additional staff
  • Ability to produce work 24/7
  • Improved accuracy levels, which is particularly helpful for compliance purposes
  • Automated documentation, which is ideal for auditory purposes
  • Easy to deploy and manage, regardless of IT experience/ability

Based on these substantial benefits, and the low cost of adoption, RPA is being leveraged by businesses large and small. Service providers in particular are taking advantage of how robotic process automation can help them significantly cut costs while also increasing output at the same time. This can be a game changer in terms of competitive advantage and the ability to remain profitable in an ever-changing economy. It’s also proving to be a much more affordable alternative to leveraging outsourced labor, with some of the numbers coming in as low as 1/3 less. And, because keeping processes in-house provides greater security and control it’s a win-win.

RPA is Here to Stay

Given the many benefits and increasing adoption across all industries, it’s clear that robotic process automation isn’t going anywhere soon. The time for organizations to sit up and take notice is now, before they end up behind the curve and ultimately being priced out.

If you’re not yet leveraging this powerful tool for your business, get started today by downloading your free trial of eyeShare.





IT Process Automation Survival Guide




IT Process Automation Implementation: Managing Resistance to Change

IT Process Automation Implementation: Managing Resistance to ChangeIT process automation offers a variety of significant benefits to organizations, including improved efficiency, enhanced productivity, greater accuracy and output and an overall cost savings. For companies that have yet to employ this technology, however, the biggest hurdle to overcome in doing so is often resistance from employees. For some, this contention comes from fear of becoming obsolete, while others simply don’t like change. Whatever the reason, having the right strategy in place can help make rolling out ITPA a smooth, painless and positive experience for everyone.

Change Management is About People

On the surface, managing change while implementing a technological advancement such as IT process automation may seem to be all about the systems and processes being automated. In reality, however, change management is about understanding the fears, needs and desires of your company’s most valuable asset: your people. By addressing the human side of change, you can overcome the roadblocks and obstacles in your way and effectively change the outlook of even the strongest opposition.

Generally speaking, people tend to fall into 3 distinct categories when it comes to adopting something new:

  • Those who vehemently oppose the proposed change
  • Those who are tentative about change
  • Those who are change champions

When planning your IT process automation project, your strategy should incorporate the appropriate actions to address those individuals who fall into the first two categories. The ultimate goal is to change how your employees view the new technology being rolled out so that the process becomes a positive initiative that is driven forward by support rather than bogged down by resistance. That said, here are some proven best practices for effectively managing change in the workplace.

Conduct a readiness assessment. This can be done a number of ways, from holding focus groups to conducting a survey amongst all users. The purpose of a needs assessment is to identify the risks, benefits and potential obstacles that you may encounter when rolling out your IT process automation project. It can also be helpful in determining areas of greatest resistance as well as the reasons behind the contention. Remember the old adage, you can’t fix what you don’t know is broken.

Sell the benefits. People aren’t going to jump on your ITPA bandwagon unless and until you’ve convinced them that it’s worth their while. They want to know what’s in it for them. Address this by identifying, documenting, communicating and reiterating the specific benefits that adopting automation will have for each individual and team.

Make communication a priority. One of the biggest reasons people resist change is because they don’t understand what is being done or why it’s happening. This lack of knowledge naturally breeds fear, which can derail your IT process automation initiative. To avoid this, keep the lines of communication open and make sure everyone knows not just what the big picture is, but also their important role in contributing to that big picture goal.

Lead by example. Leadership at every level and in every department should be on-board with the proposed IT process automation project. Excitement and positivity can be very powerful tools in effecting change across an organization. Make sure you have complete buy-in from all executives prior to launching your project and that they understand the importance of solidarity across the board.

Identify and leverage change champions. These are the individuals who are most excited about the adoption of IT process automation and the many benefits it will provide. By identifying these key employees, you can begin to leverage them to influence their peers who may be feeling a bit less enthusiastic about the proposed change. These individuals can help bridge the gap between front-line employees and management and become a voice for those directly impacted by change.

IT process automation can dramatically improve your organization’s overall performance, but rolling out such an initiative can rarely be achieved without some type of resistance. By taking a proactive approach and developing and implementing an effective change management strategy, the experience will be much more positive for everyone involved.

Nervous about how your ITPA project will be received by your employees? The eyeShare product is designed for fast and seamless implementation, so you can focus your efforts on what’s most important: investing in the happiness of your employees.

Give it a try today with a free 30 day trial.





eBook: 10 time consuming tasks you should automate




Taking a New Approach to IT Service Management for Greater Results

Approaching IT service management from a different perspective for better resultsAs it stands today, IT Service Management (ITSM) continues to be viewed as simply part of the IT infrastructure library (ITIL) processes. However, with the looming shift of IT operations from fragmented services to a more end-to-end, service-driven approach, the concept of ITSM is poised to play an increasingly critical role in business operations. In order to successfully navigate this shift toward service, IT professionals must begin to shift their view of what this practice is truly all about and – more importantly – exactly how it will serve their organizations moving forward.

The Origins of IT Service Management

The practice of IT service management was originally intended to deliver a more unified approach to how IT technology services were integrated within an organization as a whole. Rather than managing individual components, ITSM focused on developing a collection of best practice processes (ITIL) and using these best practices to deliver effective, efficient end-to-end services.

Organizations would conduct ITSM audits which analyzed such things as ROI, budget adherence, and the effectiveness of communication, identifying and evaluating risk. The purpose was to identify areas that needed improvement so that IT services could be better honed to benefit the entire organization.

So…what’s missing?

While ITSM is still a respected practice, in order to be truly effective in delivering its purpose, it must evolve along with the changes that IT is experiencing as a whole. What’s missing from the original concept of ITSM is the very end-user – the customer. Internal processes may have been improved significantly, but until these improvements don’t translate to the customer, it won’t be a true victory.

How can IT professionals change their view of ITSM?

In order to optimize ITSM, IT professionals at every level must begin to shift their perspective from strictly internal to also include the potential external benefits. The easiest way to do this is to simply drop the “IT” from ITSM and replace it with automation. This essentially expands the benefit of ITSM from the internal operations of the enterprise to also focus on improving the customer experience through the delivery of faster results, higher quality service and at a much more attractive price. Internal processes are streamlined and made more efficient, while external service levels are also improved.

If businesses are going to be successful in the future, they must leverage the evolving technology available to them to truly deliver the unique and unparalleled experiences that their customers are seeking. Adjusting the concept of ITSM to incorporate automation into the mix will accomplish this goal, providing the competitive advantage needed to thrive in the coming years.

Want to learn more about how automation can position your organization for future success? Experience it for yourself today by downloading your free trial of eyeShare.





10 TIME-CONSUMING IT TASKS YOU SHOULD AUTOMATE!




Cyber Security Incident Response – 5 Steps to Enhance Your Organization’s Preparedness

Cyber Security Incident Response – 5 Steps to Enhance Your Organization’s PreparednessIs your organization truly prepared to handle a potential data breach? With well-known brands and industry leaders regularly being dragged through the mud by the media due to lack of protection of sensitive data, it’s becoming abundantly clear that nobody is safe anymore. In fact, experts predict that threats to businesses will only continue to increase, both in frequency and in complexity. If your cyber security incident response strategy could use a little more oomph, here are 5 things you can do today to fortify your level of protection.

Identify Areas of Risk – It’s often said that to catch a criminal, one must think like that criminal – to get into his or her head and view the world from a different perspective. When it comes to cyber security, the same concept can and should be applied. Start by identifying which data your organization possesses that would be most likely to be targeted. Then, develop your cyber security incident response plan around that.

Practice Makes Perfect – You probably already conduct regular fire drills to ensure the safety of your personnel in the event of an emergency. Shouldn’t your cyber security incident response plan receive the same level of testing and tweaking? Your strategy should always remain fluid and reviewed on a regular basis to ensure its effectiveness so that when, not if, an attack occurs, you will be ready. As a starting point, review past records to identify which types of incidents you’re most prone to.

Make it a Team Effort – It’s important to remember that cyber-attacks don’t just have the potential for monetary loss, but they also often result in reputational damage and even lawsuits. In order for your cyber security incident response plan to be truly effective, it must cover every angle. That’s why it’s a good idea to include other departments, like legal and public relations, in the process.

Keep Leadership In the Loop – While the task of protecting sensitive data may be handled primarily by IT, incident response is something that should be a company-wide priority. That includes top leadership, such as your C-Level executives and your Board of Directors. Involve these decision makers in as much of the process as possible, from planning to response strategy, and encourage them to be active participants.

Empower Your Team – Your IR strategy is only as good as the people you’ve got managing it and the tools they’ve been given to do their jobs well. Make sure that your IT team has access to everything they need to stay a step ahead of online threats, such as incorporating automation into the cyber security incident response plan to make response and resolution faster and more effective. The more you invest in this area upfront, the more it will pay off in the long term.

In conclusion, the goal of any individual or team tasked with managing cyber security must include making their response and remediation strategy as strong as possible. The best way to achieve that goal is to ensure that the right people, processes and technology are all aligned accordingly. The eyeShare product can provide the ideal solution, bringing everything together and creating a much more solid defense across the board.

Ready to get started? Download your free trial today.





eBook: 5 Reasons You Should Automate Cyber Security Incident Response




Thinking of Increasing Staff? Robotic Process Automation is a Better Option

Thinking of Increasing Staff? Robotic Process Automation is a Better OptionThere’s been a somewhat surprising trend recently amongst big-name corporations who have listed an increase in staffing numbers as a priority for 2016 and beyond. If you are among these companies, it’s important to note that you may be wasting your time and your money by bringing on more personnel. In fact, with the right strategy, not only can you avoid the increased expenditure associated with hiring, but you might actually be able to reduce overall expenses across the board. What’s the secret? It’s robotic process automation, and here’s how it can help.

Do More with Less

RPA is a particularly attractive option for businesses that are struggling with tight budgetary restraints because it is both cost effective and incredibly powerful. When you allow robotics to handle most or all of the mundane, repetitive yet necessary tasks that were once the burden of your human employees, the speed of output is increased exponentially. Not only do you not have to hire more people when the workload increases, but realistically you could meet these demands with fewer employees at the helm.

Eliminate Outsourcing

Another tool many organizations have been leveraging for the past several decades is outsourcing. Previously, this was a relatively good way to cut the expenses associated with in-house staff. The benefits of this option, however, do not necessarily come cheap. In exchange for what the company saves in money it must sacrifice flexibility and control. There is also the very real risk of cyber security when operations are not performed in-house. Robotic process automation is like having an entire offshore team right in your office. You still save money while regaining control, visibility and security.

Achieve Agility and Scalability

In today’s changing workplace, the ability to adapt with the ebbs and flows of the digital world is absolutely critical to an organization’s success. But this type of agility typically comes at a hefty price. Well, at least it used to. Now, thanks to robotic process automation technology, companies of every size and in any industry have the ability to scale up or down to meet the changing needs of the customer. More importantly, it does not require any changes to one’s current staffing situation.

Maintain Competitive Advantage

Finally, RPA has made it possible for even the smallest of firms to establish themselves as legitimate players amidst a pool of larger enterprises by maximizing output, improving service levels and optimizing efficiency. Now, it’s no longer necessary to have a staff of thousands at the ready in order to compete for business opportunities. Technology has opened the door to virtually limitless growth and sustained profitability in even the most tumultuous of times.

As you examine your business goals for the coming year, one area you may want to reconsider is the need to hire additional personnel. By leveraging the power of robotic process automation, you can accomplish all of your organizational objectives without the need for additional staff, saving time and money and increasing your company’s market presence at the same time.

Want to learn more about robotic process automation and how it can benefit your organization?

Get started today with a free 30 day trial of eyeShare and experience it for yourself!





10 TIME-CONSUMING IT TASKS YOU SHOULD AUTOMATE!




5 Key Areas of Cyber Security Incident Response

5 Key Areas of Cyber Security Incident ResponseOne only needs to read a handful of recent headlines to recognize the increasing importance of cyber security incident response. Without such a strategy in place, an organization is extremely vulnerable to a potential breach. Most IT professionals are well aware of incident management, but many aren’t cognizant of the additional capabilities available with the right strategy in place. To follow are 5 areas where cyber security incident response can be leveraged to achieve greater efficiency and effectiveness.

Network Monitoring

Today’s cyber criminals aren’t just sophisticated, they are relentless. With an increasing frequency, number and complexity of attacks, keeping a laser-sharp focus on your network is absolutely critical. With the right cyber security incident response strategy in place, not only do threats get detected with more accuracy, but they are addressed swiftly and more effectively. Furthermore, forward-thinking organizations are leveraging this technology to collect and analyze data, taking a more proactive approach to security.

Host Monitoring

Another area where real-time data collection, processing and analysis is coming to the forefront is that of host monitoring. Today’s SOC managers are reaching beyond traditional log collection and availing themselves of more complex and comprehensive tools, including but not limited to forensics. Cyber security incident response will continue to play a key role in this function, ensuring a more secure environment across the board.

Behavioral Analysis

Analyzing the behavior of users can provide valuable insight into and detection of potential insider threats. Data containing details about things like system access information and what activities are being performed can alert those in charge of cyber security incident response of possible threats, such as identify theft. The concept of user behavior analytics is somewhat contemporary, but it’s gaining traction amongst leading-edge organizations.

Threat Intelligence

As you read these words, mountains of data is being collected, processed and analyzed with the purpose of gaining a deeper understanding of cyber security threats. The goal is to develop cyber security incident response strategies that are able to stay a step ahead of cyber criminals and effectively thwart potential attacks. It’s basically the concept of knowing your enemies, and it’s something more and more IT professionals are leveraging to their advantage.

Process Automation

Obviously, the bigger the organization the greater the amount of data that must be fielded. At an enterprise level, for cyber security incident response to be handled in a way that is both effective and efficient, tools, systems and applications must be streamlined to work together seamlessly. Process automation can be a highly effective tool to help bridge these gaps and bring existing platforms together. Automated play books and workflows can further enhance the IR process and make it more concrete.

These days, the topic of cyber security is on every IT leader’s mind. Forward-thinking organizations that leverage the above functionalities of their cyber security incident response plans will be much more likely to emerge unscathed while others continue to fall victim to online threats. On which side of the coin will your business end up?

The time to take action is now.

Start automating today by clicking here.





How to Get Critical Systems Back Online in Minutes




The Classes and Capabilities of IT Process Automation

The Classes and Capabilities of IT Process AutomationThe concept of automation has been around for decades, yet there still remains a great deal of ambiguity and confusion around exactly what it entails. The fact is, IT process automation comes in many different forms, and is often referred to by a number of somewhat interchangeable terms, such as run book automation or simply IT automation. We thought it might be helpful to clarify things by delving into the various classes and capabilities of this advanced technology.

For all intents and purposes, IT process automation can be categorized into three main classifications:

Human to Human

When it comes to level of importance, humans still rank well above machines, at least for the time being. How humans work together remains a fundamental component of a successful business operation, so it’s natural for many to view IT process automation from a more human-centric approach. Specifically, the role that automation plays in areas such as the service desk, where automated workflows and incident management support have become par for the course.

Likewise, the rise of self-service automation, the application of ITIL best practices and the adoption of service catalogs all play a role in introducing humans to machines and achieving cohesive, harmonious infrastructures. We use the term human to human because these functions of IT process automation serve to imitate and mirror relationships.

Human to Machine & Machine to Machine

Beyond the automation of workflows and other human to human interactions, the other two classifications of IT process automation involve more human to machine and machine to machine engagement. These types of actions might include things like database automation, patch management, job scheduling, capacity management and more. They also serve to further extend the capabilities of automation to areas like diagnostics and analytics.

Bridging the Gap

Unlike automation technologies of the past, IT process automation has the potential to bridge the gaps between each of the above classes and create a seamless, highly efficient operation that supports ITIL best practices. A logical flow of events might include service management automation which leads to data center automation and ultimately ITSM automation, with increasing functionality at each step.

A word of caution, however, adopters of ITPA must be wary of automating in silos, which creates a fragmented and inefficient environment. Instead, all classes and areas of IT process automation should work in conjunction with one another to create and foster synergy across the board. This connectivity should be kept top of mind when designing and deploying any automation strategy.

Are you ready to start leveraging the power of automation to drive your organization forward? Download your free trial of eyeShare today to get started!





10 TIME-CONSUMING IT TASKS YOU SHOULD AUTOMATE!