The Future of Cyber Security Incident Response – 4 Key Components

The Future of Cyber Security Incident Response – 4 Key ComponentsYears ago cyber security was relatively simple. Back then, monitoring programs were designed for (and perfectly capable of) the detection of threats like worms and viruses. Back then, this type of defense was sufficient, mainly because the attacks themselves were more basic in nature and therefore relatively easy to control. Back then, it was all about protection. Today, it’s more about response. More importantly, it’s about making sure the right cyber security incident response components are in place in order to identify, address and overcome the increasingly complex threats and attacks.

  1. Observation – This concept basically takes monitoring to a whole new level. In order to combat sophisticated attacks and advanced persistent threats (APTs), security professionals must employ the appropriate tools and technologies to be able to engage in real-time threat detection. This includes round-the-clock oversight of all systems and networks. It’s important to remember that security incidents are not uniform. In order to understand and manage incoming threats, in-depth observation across the entire organization is required.
  1. Orientation – Once an incident has been identified and adequately observed, the IT team must then orient itself to discern the attack’s context. Simply recognizing that an attack is eminent isn’t enough. IT must also gain insight into the meaning behind that attack. This is often closely tied to what’s happening within the organization, such as the rollout of a new software package or the establishment of a new strategic partnership. The more IT can determine about the reasons behind the attack, the better they will be able to not only mitigate the current incident but also develop a more solid cyber security incident response strategy moving forward.
  1. Decision – With a clear understanding of the incoming threat and the reasons behind it, the IR team must then move on to the next step of deciding what actions to take. This can be particularly challenging, especially in organizations with complex hierarchies, because it often requires quick action based on executive input. Furthermore, all decisions must be documented and defensible. Those who are working on the front line need access to information in a timely and efficient manner if they are to take the appropriate steps to thwart an attack and mitigate damages. This is one area where organizations must take a proactive approach to avoid bottlenecks and costly delays.
  1. Action – Lastly, the corresponding action must be taken to extinguish the threat and limit the amount of damages that it could potentially cause. Because incidents vary greatly in complexity and context, the cyber security incident response team will require broad access to the entire network. Ongoing training and routine security audits can help prevent issues from occurring due to this increased access. The use of best practices based on past documented incidents can also create a more effective response strategy.

Of course, all of these things are important. Unfortunately, few if any organizations are capable of handling this task without the assistance of technology. After all, the criminals behind these attacks are doing the same. Automation can be the glue that holds everything together and facilitates a stronger and more seamless cyber security incident response plan. With automated IR, all incoming threats are instantly detected (observed) and analyzed (oriented). Based on this information, the appropriate steps (decisions) are automatically set into motion (action). Best of all, this can all be done with little to no human input, and it’s available 24/7/365.

Can your IT team match this level of competency and performance? With automated cyber security incident response, it can. Get started today by downloading a free trial of eyeShare.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Gartner: Automation – The Next Frontier for IT

Ayehu Named a 2016 Gartner Cool Vendor in IT AutomationA great article that originally published by Gartner. Contributor:


Managing growth and taking cost out at the same time is a requirement for digital business, but it’s not easy for IT infrastructure and operations (I&O) leaders to achieve. Automation is the answer.

The benefits are compelling – automation improves accountability, efficiency and predictability, while reducing cost, variability and risk. So why aren’t more organizations further down the automation path?

Until now automation has been deterministic, where discrete manual steps or processes were automated to lower costs and improve quality of service. While this approach has provided incremental benefits, it doesn’t handle massive scale or dramatically reduce costs.

Milind Govekar, research vice president at Gartner, said IT organizations need to move from opportunistic to systematic automation of IT processes.

“IT organizations need to move from opportunistic to systematic automation of IT processes.”

“Most current use of automation in IT involves scripting,” said Mr. Govekar. “Scripts are more fragile than agile. What you end up with is disconnected islands of automation, with spaghetti code throughout the organization when what you need is a systematic, enterprise-wide lasagne.”

Scripting also reinforces a “hero culture” in IT. An individual solves a problem by writing configuration scripts or code to automate something, but when the person who wrote the script leaves the company, there is no record of it.

Start by cataloging what you have

Given the continued growth of automation technologies, many organizations don’t know what they already have. First, identify what automation exists within the organization already and rationalize as much as possible.

“The more you standardize the environment before automating it further, the better placed you will be,” said Mr. Govekar. “Don’t automate the mess – get rid of the mess first.”

Next, attack cultural resistance

Automation has implications for skills and job roles. Technical staff may ask, “Am I automating myself out of a job?” The answer is often yes.

“Automation maturity cannot, and will not, happen when the team required to implement automation technologies is resistant or reluctant,” Mr. Govekar said. “You need to incent the desired behavior by rewarding automation efforts and efficiency improvements, and instead of reinforcing the ‘hero’ culture, create a culture of process definition.”

Without leadership and coordination, adoption of automation tools will continue to proliferate throughout the IT organization, including tools with overlapping functions. Institute the roles of an automation manager and an automation architect, who will work with a team to coordinate current and future requirements, tool considerations and implementations.

There is no single automation

Automation in its many incarnations will be a pivotal linchpin in the future data center.

Most IT organizations have a plethora of automation technologies deployed. Gartner predicts that by 2017, 75 percent of enterprises will have more than four diverse automation technologies within their IT management portfolios, up from less than 20 percent in 2014.

As businesses start to implement smart technologies and automation of their own, I&O leaders will have to start looking at automation beyond the traditional opportunistic areas. This means investing in “heuristic” capabilities that capture human learning and then automate it.

Gartner clients can learn more in the report ‘Consider Heuristics the Future of Smart I&O Automation’.

Automation was discussed at the Gartner Infrastructure, Operations & Data Center Summit in Sydney, Australia this week. The Summit will also be held inMexico City, London and Las Vegas. Follow news and updates from these events on Twitter using #GartnerDC.

The topic will also be discussed at the Gartner IT Infrastructure & Operations Management Summit 2016, June 14-15 in Berlin. Follow news and updates from the event on Twitter using #GartnerIOM.

Ayehu Named a 2016 Gartner Cool Vendor in IT Automation. Click here to learn more

How IT Process Automation Can Revolutionize the Healthcare Industry

How IT Process Automation Can Revolutionize the Healthcare IndustryIn the not so distant past, the healthcare industry has seen a tremendous amount of change, particularly in terms of how data and information is stored and accessed. Perhaps most prominent is the shift from the old paper-based method of record keeping to digital records and online information sharing. With that shift, however, it’s fast become apparent that standard data center solutions simply don’t meet the needs of today’s healthcare organizations. Healthcare IT managers need to invest in IT Process Automation solutions to perform daily and complex tasks, while adhering to SLA’s to assure healthcare services uptime.

Simply put, the healthcare industry cannot afford to have downtime. Doctors and other medical professionals must have access to patient information immediately, at the click of a button. This places a tremendous burden on IT managers to ensure that databases are kept current, service levels are met and any interruptions in service are corrected immediately. Yet, with the natural limitations of humans to manage these lofty requirements, doing so effectively has been and continues to be quite a challenge.

IT Process Automation can provide a much needed solution to this serious concern. Medical professionals rely on data centers to be available and fully functioning at all times – day or night, year-round. In many instances, doctors, patients and their families must make life altering decisions based on the information contained in their database of medical records. A system error could mean the difference between life and death for a patient. IT Process Automation can provide constant monitoring and send instant, real-time alerts in the event that a system downtime occurs so that the problem can be corrected immediately – often before it is even detected by the end user.

IT Process Automation can also help with the reporting that is so critical in the healthcare industry.

Remaining compliant and being able to prove that compliance is a fundamental component of running a healthcare facility, whether it’s a huge hospital or a small doctor’s office. Those working within these facilities do not have the time to be digging through records, trying to show proof of compliance should the situation of an audit occur. The right automation tool will allow for instant reporting so medical professionals can focus on caring for their patients rather than shuffling through piles of paperwork.

Bringing automation into the mix can also significantly reduce many of the costs incurred by healthcare providers. When you can automate many of the day to day, repetitive tasks that are being handled by staff members, you can reduce the overhead you are incurring. With the right product, individual tasks and entire complex workflows can be automated, freeing up staff to focus on more important matters within the clinic, including furthering their own skills and education.

Finally, automation can seamlessly integrate with a variety of old legacy programs and bring them into the modern era. This can add additional functionality that was not available previously through these antiquated systems, making them much more robust and creating a more efficient, effective system of care all around that will benefit both the medical professionals and the patients that they serve.

The healthcare industry is one in which technological advancements in patient care is the norm. Yet, somehow many of these organizations have failed to consider that technology can also be used to make their internal operations more successful. One such advancement is IT process automation, and it’s something that is poised to take the healthcare industry by storm as more and more organizations are beginning to leverage its benefits.

If you work in healthcare and haven’t yet begun to harness the power of automation for your firm, the time is now.

IT Process Automation Survival Guide

Saving Time and Money with IT Automation

Saving Time and Money with IT AutomationIt seems as though the concept of doing more with less came around rather recently. In reality, however, managing a lot of tasks on a budget is nothing new. In fact, it’s been a priority for businesses across just about every industry for decades now. When the economy took a nose-dive several years ago and companies had no choice but to lay off large chunks of their workforce, there was no other option than to figure out a way to get the work done with whatever personnel was left. Not surprisingly, this is also the time when IT automation began to really take off.

Yet, to this very day, countless businesses are still chasing their tails, being bogged down with manual work that can (and should be) handled through IT automation. Right now, as you are reading this article, IT departments in all corners of the globe are busy writing scripts and going through workflows, step by painful step. Meanwhile, their productivity is suffering, as is the bottom line of their organizations as a whole.

So, what’s the solution? Could it really be as simple as choosing an IT automation tool? The answers to these questions lies in the reality of what your IT department looks like at the moment. Are your team members spending hours upon hours fielding incoming alerts and processing workflows that require little to know “skill”? What could your department accomplish if the majority of your workers weren’t tied to their desks going through the drudgery of doing things by hand all day?

While the ultimate goal would be to develop an IT automation strategy that is sophisticated enough to streamline all of your operations, what you can do right now is take that first step. It doesn’t have to involve a year’s worth of research and testing to find the perfect solution to all your IT woes. Yes – that’s the overarching objective, but it doesn’t have to be that complicated to start. The first, and most important step, is choosing to make a change – even if it’s just automating one tiny task.

Your challenge for the week is to observe those who work in IT and identify one or two small tasks that are being performed manually (more than twice per day). When you see these things, ask yourself why they are being handled this way. Calculate the costs associated with the time it takes your worker to complete. Let’s say the employee in question makes $30 per hour. If it takes 3 hours a day to complete one manual task, you’re dishing out nearly $100 for something that a computer could do in mere minutes.

By identifying key areas that are costing your business time and money, you can then look for an IT automation solution that can improve those processes. Start small, then work your way up. Once you’ve successfully automated those first few activities, expand your horizons to bigger, more complex processes. Before you know it, your business will be operating much more efficiently. As a bonus, your skilled IT professionals will be freed up to focus on more important business matters.

Ready to get started today? Simply download your free trial to get started on the path to a leaner, more productive organization.

eBook: 10 time consuming tasks you should automate

3 Steps for Using IT Process Automation to Optimize the MSP Role

3 Steps for Using IT Process Automation to Optimize the MSP RoleAs a managed service provider, you’re probably already (painfully) aware of the pressure to maximize output while keeping costs as low as possible. This is no easy feat, especially in such a highly competitive marketplace. Those providers that find a way to do more without having to increase expenditure will be the ones that emerge as victorious and profitable in the long run. One simple yet powerful way to achieve this goal is to leverage IT process automation to streamline your MSP operations.

If you’re not sure where or how to begin, here are 3 best practices for using ITPA to help you do your job better, faster and more cost-effectively.

  1. Identify Areas of Need

You obviously can’t automate everything you do (at least not yet), so the first step involves identifying the areas of your job where technology could be applied most effectively for immediate impact. A good place to start is to list out all of the manual, tedious and other mundane, repetitive tasks that you and/or your team perform on a day to day basis. Start by automating these things and you’ll start realizing the benefits right off the bat.

Now, instead of wasting time and resources, you and your team can focus on more mission-critical projects, such as developing and implementing a growth strategy. Eventually, you’ll also be able to apply IT process automation to more complex workflows, but this is a good place to begin the process.

  1. Choose Your Solution

There are dozens, if not hundreds of IT process automation tools on the market today. This can make choosing the right one for your business quite challenging. Do your homework and try to find an automation product that is most closely aligned with your business needs. You want a product that’s robust, but try not to fall for flashy gimmicks, otherwise you could end up with an automation tool that has a ton of features you don’t even need.

Furthermore, remember that the ultimate goal you are working toward is most likely growing your business, so be sure to choose a solution that is scalable and agile enough to match your changing needs and demands seamlessly.

  1. Develop Runbooks for Best Practices

Once you’ve chosen your IT process automation software, the next step is to develop and establish standard operating instructions, also known as run books. This allows your employees to create quicker, easier ways to complete common tasks automatically. Few MSPs maintain documented procedures for technical issues or handling customer service situations, instead relying on the expertise of their most qualified technicians to handle problems as they arise. But what happens if and when these individuals leave?

Run book automation can be used as a precautionary measure to protect MSPs from scenarios like this. These pre-programmed instructions can then serve as a guideline for running an efficient, productive operation without having to worry about the risks associated with employee turnover.

As an MSP, you are undoubtedly faced with making a number of critical decisions on a daily basis. Inevitably, many of these choices will continue to have an impact on the future of your business for years to come. Making the wise decision to adopt IT process automation will improve the chances that your company will remain stable, competitive and consistently capable of achieving sustained success.

Ready to take that first step and start harnessing the power of automation for your company? It’s a simple as downloading a free 30 day trial of eyeShare. What are you waiting for? Your future profitability awaits. Click here to get started!

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

Why Self-Service Automation is Revolutionizing the Workplace

Why Self-Service Automation is Revolutionizing the WorkplaceThe concept of self-service automation may seem foreign to some, but in reality, it’s become a part of our everyday lives. Every time you use the ATM or online banking to transfer funds, cash out your groceries at in the self-checkout lane or even walk through an automatic door, you’re engaging with self-service automation technology. In the workplace, this concept is revolutionizing how people across the entire organization do their jobs. Still not sold on the benefits of self-service automation? Here are a few reasons you may need to change your thinking.

First, it saves time. When you think about the role of traditional IT in the workplace, it’s amazing how many delays and bottlenecks exist. Take, for example, something as simple as a password reset. In the past, this would require the end-user to call or open a ticket to the help desk. Then what? He or she would have to wait until the ticket was seen, processed and resolved. By shifting the ability to reset passwords back to the person who is requesting it, this wait time is eliminated.

Using the same scenario, we can also conclude that self-service automation can boost productivity levels. During the time that the end-user spent waiting to hear back from the help desk, he or she was unable to work, because the systems needed could not be accessed without a new password. Now imagine if the IT department was backed up, causing longer delays than usual. That wasted time translates to a significant decline in productivity. With a self-service reset, there is minimal interruption of workflow.

Which brings us to our next logical point: self-service options can save an organization money, and not only in decreased downtime / increased end-user output. What do you pay your help desk employees per hour? Now, think about how many of those hours are wasted on menial tasks, like password resets, which, according to Gartner, account for between 20% and 50% of all help desk calls. Forrester Research estimates the average labor cost associated with a single password reset is about $70. So, theoretically, that’s how much you could be saving for every single self-service password reset request.

So, what about the IT department? How does self-service automation benefit them? Simple. Because it removes much of the tedious day-to-day tasks, experienced personnel are freed up to apply their skills to other, more mission-critical projects. This optimized reallocation of valuable resources can result in a much better run organization overall. Furthermore, by removing menial tasks from IT and empowering the end-user, morale will also improve. In other words, everyone wins.

Simply put, self-service automation is changing the way businesses operate for the better. If you haven’t yet adopted this innovated technology, the time to do so is now. Download your free 30 day trial today and start reaping the many benefits automation can provide to your organization.


Comparing IT Process Automation Solutions? 4 Things to Keep in Mind…

Comparing IT Process Automation Solutions? 4 Things to Keep in Mind…By now, surely you’ve heard about IT process automation and its many benefits, not the least of which include reduced costs, increased operational efficiency, reduction of errors and subsequent mitigated risks. But recognizing the value of ITPA is really only the first step in the process. The next, and perhaps the most critical, action you must take is determining which automation tool will be the best fit for your needs. If you’re knee-deep in the evaluation process or are just starting out, here are 4 important things to keep in mind.

Straightforward Implementation –Getting a new automation solution off the ground and fully functioning doesn’t have to be a huge headache, nor should it be. That’s why it’s important to pick a product that will be straightforward and easy to implement. What kind of training does the developer offer? Can the software be integrated with existing programs and applications, and if so, how quickly and seamlessly? How much support is available during and after implementation?

Ease of Use – The ideal ITPA solution should offer robust features and complex functionality, but ultimately be easy and quick to implement. Otherwise, it can be incredibly challenging to drive adoption. The purpose of IT process automation is to make the lives of your workers easier, not more difficult, so make sure one of the key areas you evaluate is the product’s UI. If possible, speak with other customers about their experience using the tool before making your final decision.

Extent of Automation Capabilities – You may have the intention of starting out slow with automation, but in reality, if the product you select is truly worth the investment, it should support much more than just the basics. If it doesn’t, chances are you will ultimately outgrow it and face the hassle of selecting and adopting a new ITPA product in the not-so-distant future. In addition to automating routine IT tasks, a quality enterprise automation solution will also be capable of streamlining complex processes and workflows.

Ability to Integrate – In a perfect world, every organization would operate under one centralized system for every business function. Unfortunately, this is rarely – if ever – the case. In reality, most businesses rely on a myriad of different programs, systems and applications, particularly in the IT department. In order to truly benefit from IT process automation, the tool you choose should be fully integratable with your legacy systems. The ultimate goal is to leverage ITPA for removing silos and creating a more cohesive and functional infrastructure, but it starts with the right product.

In today’s digital age, the question for most organizations is no longer whether automation should be adopted, but rather when and how to do so most effectively. By knowing what key areas to measure when evaluating an ITPA product, decision makers can feel much more confident that the solution they choose will suit their needs and provide maximum benefit.

Want to try the eyeShare product for 30 days, at no risk? Click here to download your free trial today and experience for yourself our powerful, feature-rich and easy-to-use automation solution.

IT Process Automation Survival Guide

Using Cyber Security Automation to Bridge the Skills Gap

Using Cyber Security Automation to Bridge the Skills GapThere’s a lot of talk lately about the importance of cyber security in order to prevent becoming a victim of the ever-increasing instances of online attacks and subsequent security breaches. Another area of glaring need that this movement has uncovered is the shortage of skilled professionals that are capable of handling sophisticated cyber-attacks. Do organizations now have to focus on hiring additional staff or invest in costly retraining of existing IT personnel if they are to keep their sensitive data secure? Not necessarily, thanks to cyber security automation.

If you think this skills gap is being overstated, think again. As recent as 2014, Cisco’s Annual Security Report indicated a worldwide shortage of security professionals topping out at around a million. Furthermore, other research has shown that anywhere from 25-35% of mid to large organizations believe they have a “problematic shortage” of IT and security skills. To address this glaring need, students are being encouraged to focus their studies on security-based programs, which means tomorrow’s IT professionals will be much more prepared to handle cyber-attacks. But what about today?

The problem is only being exacerbated by the marked increase in the number, frequency and complexity of incoming cyber incidents. In 2012, mobile malware issues rose by an alarming 400% in the US alone. There was also an increase in targeted cyber-attacks of more than 40% and the number of records that were compromised went up by 300%. And it’s not just the amount of attacks businesses must worry about. Cyber-attacks themselves are evolving and improving on an almost daily basis, exposing new vulnerabilities to account for. Without qualified security experts, how can a company possibly keep up?

First and foremost, these new and improved security threats, backed by enhanced technology, must involve an entirely new way of thinking and some ingenuity on the part of existing IT leaders. Without access to the highly skilled and specially trained workers necessary to combat these attacks, businesses must turn to the same technology that’s being used against them to bridge the gap and achieve solid protection and defense. This is where cyber security automation comes into play.

By fortifying the incident response strategy with automated technology, IT gains access to a virtual army of defenders that are at the ready, prepared to be deployed against would-be attackers at a moment’s notice. With cyber security automation, no stone will go unturned; no threat undetected. Even as the number and frequency of incoming attacks continue to rise at a head-spinning rate, automation will match it, incident for incident. Furthermore, each and every potential invasion will instantly be assessed, prioritized and addressed according to its risk level and other key criterion.

Even the most well-staffed, skilled IT department cannot keep up with this type of protection. In reality, even as more and more IT professionals complete their education and enter the workforce, the ability to stay a step ahead of cyber-attacks is something that human workers will simply be incapable of doing effectively – that is, without the assistance of technology. Those organizations that invest in cyber security automation now will continue to be rewarded for years to come with stronger defenses, more enhanced security and a greatly diminished risk of becoming the next target of cyber-crime.

Don’t let the skills gap make your organization more vulnerable to a cyber-attack. Take that first step and fortify your data protection with cyber security automation. All it takes is a simple click of a button.

Don’t wait – download your free trial now.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Why Self-Service Automation is an Absolute Must for Your Organization

Self-Service Automation is a Must for Your OrganizationThe concept of self-service is nothing new. In fact, more and more industries and businesses are adopting this as a means to improve efficiency, reduce costs and create an environment of empowerment. Many are even extending the concept from internal operations to external, providing customers with convenient self-service options. Yet, the one area where this concept remains to be widely embraced is in IT. For a variety of reasons, many IT professionals continue to insist on maintaining all of their tasks in-house. What they fail to realize is that offering end-users self-service automation options can significantly benefit their department as well as the organization as a whole.

The Benefits:

  • Better service quality
  • Saved time through faster management and execution of requests
  • Process and resources traceability and transparency
  • Positive end user experience with IT issue management

Think about it. Why would anyone want to continue doing time-consuming, manual tasks for other people when those recipients could just as easily do the task themselves? Wouldn’t it make more sense to delegate those things that can be handled on an end-user basis? Self-service automation allows the end-user to independently resolve problems without IT helpdesk assistance, freeing up IT personnel to focus on more critical business issues.

If the concept of turning over control to the end-user seems frightening to you, consider the fact that there are varying levels of control that can be applied. Self-service activities may be fully automated without any IT personnel involvement, or semi-automated, with IT managers remotely approving procedures via SMS, email or phone call.

Using a self-service portal, users can:

  • Unlock an end-user account
  • Reset a password
  • Independently perform a range of IT tasks such as freeing up server disk space or restarting Windows services

Self-service automation can also be used proactively to transfer ownership from the IT department to the end-user by sending alerts and notifications by email or SMS, such as password expiry notifications.

Whether for test, development or production tasks requests, effective IT Service Management starts with self-service and automation solutions. Users can “order” what they need from a list of standard options in an intuitive web portal. IT staff can enable on-demand provisioning of application and infrastructure requests within minutes, with no delays. And administrators can control and track each service, from initial request to decommissioning.

What do you need to get started? Simple. Self-service portal, orchestration engine, and advanced cloud management capabilities to improve IT agility, flexibility, and speed. Leverage all of this and more for your organization today by downloading a 30 day free trial.

eBook: 10 time consuming tasks you should automate

Robotic Process Automation and ITPA – What’s the Difference?

Robotic Process Automation and ITPA – What’s the Difference?If you’ve spent any amount of time in the technology realm, you’ve probably heard of the terms robotic process automation (RPA) and IT process automation (ITPA). Sometimes these terms are used interchangeably, but in all actuality, they are quite different in a number of ways. What are these differences and, more importantly, why do they really matter in the big picture? Let’s take a closer look.

For many people, the word “robot” instantly conjures up images of metal humanoid figures that can be programmed to mimic some of the tasks and activities commonly performed by humans. In reality, at least in terms of robotic process automation, there’s no figure at all. Rather, it’s a technology that leverages intelligent software to perform any number of ordered steps and workflows. The concept behind the term – that robots act like humans – is the same, but the way it’s carried out is different.

Given this definition, many are inclined to question whether RPA is really the same thing as ITPA. After all, both leverage technology to streamline operations, improve efficiency, boost productivity and effectively do more with less. While the two are certainly similar in nature, there are specific variances in their uses and applications that should be noted. For example:

They focus on different areas of the business.

For decades, IT professionals have struggled with maintaining peak performance at minimum cost while straddling a multitude of different applications and systems. These challenges stretch far beyond simple system integration issues and lie more in the area of optimization of operational processes. As a result, IT professionals have adopted certain process disciplines and universal methodology, the most noteworthy of which is the Information Technology Infrastructure Library (ITIL). They’ve also turned to technology – particularly ITPA – to help close the gap.

Conversely, robotic process automation covers a broader set of simpler functions, exceeding well beyond the IT department and into just about every facet of the business, from accounting to marketing. Basically, RPA is being leveraged to make the jobs of the end-users easier and more efficient. ITPA, while its impact does theoretically reach outside of the IT department, is focused more on the needs and pain points of the company’s IT infrastructure.

Their functionality and features vary greatly.

Because of the grander scale and deeper needs that ITPA addresses, it requires a much more robust and sophisticated functionality. The processes being automated on the IT side of things are often much more complex than what’s required for robotic process automation. For instance, with ITPA, workflows that handle virtual server provisioning and configuration or that provide a closed-loop process for cyber security incident response will naturally require a more intricate level of programming.

On the other hand, robotic process automation serves the goal of streamlining the day to day operations of the end-user. This might be as simple and straightforward as automating a password input. Because the very nature of RPA is much less involved, the back-end programming does not have to be as complicated or complex.

RPA has a more polished user interface.

Again, because of the driving force behind each technology, there is a certain trade off allowed between a more enhanced UI and that of more advanced functionality. Because ITPA is more complex, its UI isn’t always as polished as that of RPA. This is due in large part to the personnel who will be using the technology in their day to day work. Highly skilled IT professionals will naturally find managing a robust ITPA tool easier than someone who has little to no technological experience.

Business users, on the other hand, typically require a more straightforward and user-friendly interface, which is why robotic process automation is more frequently applied at the end-user level. These tools are specifically designed to make leveraging automation as easy and painless as possible.

So, while the basic concept behind both technologies is similar in nature, the way these tools are developed and applied is markedly different. Of course, both have their own role in an organization and, when leveraged together can create a highly-efficient, cost-effective and hyper-productive work environment that will help the organization remain ahead of the competitive curve.

Are you actively taking advantage of how automation can help bring your business to the next level? If not, the time to start is now. Click here to begin your free 30 day trial today.

IT Process Automation Survival Guide