Why ITSM Automation is a Match Made in Heaven

Why ITSM Automation is a Match Made in Heaven

To date, both IT service management (ITSM) and automation have been successfully leveraged independently of each other. But what if we married the two? Weaving automation into the service management function can provide enhanced benefits above and beyond what either function could do on its own. In fact, for many organizations, ITSM automation has been a match made in heaven. Here’s why.

ITSM automation improves productivity thereby boosting competitive advantage.

What is the most important component of successful ITSM? The ability to deliver the highest level of service while also keeping expenses as low as possible. In other words, to do more with less. Without automation, this is next to impossible, as it requires a full staff of skilled individuals – something that inevitably costs the organization money. What if you could shift a significant portion of the workflow to machine? Not only would the work be completed faster and with fewer errors, improving output, but it would also free up valuable human capital for a better allocation of resources. This can help your firm far outperform others in the ITSM market.

ITSM automation improves customer experience.

The word “service” is perhaps the most important piece of the ITSM puzzle. The goal of any operation is to maximize customer satisfaction, and the best way to achieve this is to optimize production levels to provide the greatest value to your clientele. Easier said than done? Not necessarily. With ITSM automation, business downtime can be all but eliminated. More uptime means better performance, which leads to greater customer satisfaction levels and a better overall experience across the board.

ITSM helps polish your company’s reputation.

Not only do you want your existing customers to recognize the value of your investment into ITSM, but you want your reputation as a market leader to precede you. This will improve the chances of landing new clientele and achieving your company’s growth objectives. How will people view your brand? How will you stand out in the hyper-competitive marketplace? By improving internal operations through ITSM automation, you can dramatically improve the way your brand is perceived externally as well.

ITSM reduces operational costs to free up capital.

Because the IT field is so saturated, companies must find a way to adopt and provide new and improved service offerings if they are to stay a step ahead of the competition. Unfortunately, this type of innovation costs money, and for many ITSM professionals, excess capital isn’t something that’s readily available. Enter ITSM automation. Because this technology creates a more efficient environment, productivity levels are maximized and performance is enhanced. This more cost-effective model can free up the necessary cash to be reinvested into the research, development and implementation of new business initiatives.

IT service management can make your company run better, but ITSM automation can take it one step further. Isn’t it time that you started taking advantage of these additional benefits for your organization? Get started today with a free trial of eyeShare. Click here to download.

How to Get Critical Systems Back Online in Minutes

Ayehu Named a 2016 Gartner Cool Vendor in IT Automation

Ayehu Named a 2016 Gartner Cool Vendor in IT AutomationAyehu Software Technologies Ltd., leading provider of enterprise-grade IT process and cyber security automation software solutions, today announced that it has been named a 2016 Cool Vendor in IT Automation by Gartner, the world’s leading information technology research and advisory firm.

According to its “Cool Vendors in IT automation, 2016” 1 report, efficiency improvement, risk mitigation and cost reduction are driving IT automation.

“Ayehu Software Technologies’ eyeShare is cool because it is reviving lightweight architecture and simplified workflow design for heterogeneous environments in the IT process automation (ITPA) market,” said Robert J. Naegle, Research Vice President, Gartner.

Ayehu is an IT and security process automation provider that helps organizations deliver superior performance by automating manual, repetitive tasks and orchestrating workflows between critical IT systems. Its flagship solution, eyeShare, is an easily deployed, agentless solution that comes with seamless integrations to nearly all leading ITSM platforms and network monitoring systems including SolarWinds, ServiceNow, BMC, HP, VMware, AWS, Active Directory, IBM, JIRA, Intel, Splunk and IBM.

“We are honored to be named as one of Gartner’s Cool Vendors in IT automation,” said Gabby Nizri, Co-Founder and CEO of Ayehu, Inc.  “We are passionate about providing automation technology that immediately and significantly improves the efficiency and effectiveness of IT and security operations. Our solution is helping IT professionals identify and resolve critical incidents up to 90% faster, minimizing the impact to the business and saving valuable time for IT operations teams.”

Ayehu’s eyeShare features more than 500 workflow activities and more than 125 pre-built workflow templates, and is available as a hosted service, or as an on-premise solution.

Subscribers may access the full “Cool Vendors in IT Automation, 2016” report by Gartner here.


About Ayehu

Ayehu provides IT Process Automation solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication and recovery from cyber security breaches.  Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe.  The company has offices in New York and Tel Aviv, Israel.  For more information, visit www.ayehu.com.

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1 Gartner, Cool Vendors in IT Automation, 2016, Terrence Cosgrove, Colin Fletcher, Robert Naegle, May 2, 2016


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Building IT Process Automation into Your Company Culture

Building IT Process Automation into Your Company CultureIn order for IT process automation to be truly successful and produce sustainable results, it can’t be a one-off project that is exclusive to the IT department. It has to be woven into the very culture of the organization and fully embraced across the entire company. But changing corporate culture is much easier said than done. How can you incorporate automation so that it becomes an integral part of the everyday work environment? Here’s a good way to start.

Get buy-in from top leadership. Cultural changes typically start at the top and trickle downward, so make sure that everyone in a leadership role within your organization understands the benefits of IT process automation and why it’s so critical that it become a part of the underlying atmosphere of the company as a whole. Once they’re on board, it’s time to start leading by example.

Sell the benefits. If you want your company culture to embrace automation, you have to make everyone in every position aware of how it will benefit them directly. In other words, show what’s in it for them. Otherwise, you will lack the support needed to make the final shift. Remember, IT process automation isn’t just about those running your help desk. Things like self-service automation also provide enhanced flexibility, autonomy and empowerment to the end-user. Get the message out.

Identify and address obstacles. Change management is challenging, especially when it involves the evolution of an entire corporate culture, but it’s not impossible. You just have to understand what’s standing in the way so you can overcome those obstacles. For instance, if your employees are scared that IT process automation will make them obsolete, they will resist. You have to address and quell that fear head on by showing them the opportunities it will bring for new roles and the ability to do more with less.

Incentivize and reward. Culture change happens much more smoothly and effectively when it’s not shoved down the throats of your employees. Instead of simply telling them and expecting them to adapt, make them a part of your company’s evolution. Not only will this help them better understand the reasons behind the change, but the buy-in will create a much stronger foundation for the shift across the board.

Keep it fluid. The beauty of IT process automation, and technology as a whole, is that it’s constantly changing and improving. A corporate culture is much the same in that it should be something that can be molded and enhanced as needed. Keep an open mind and make modifications where necessary. As long as you’ve got a solid foundation to work with, the only way you can go is up.

Have you been successful in weaving IT process automation into your organizational culture? Please share your insight, advice and tips in the comment section below. And don’t forget to download your free 30 day trial of eyeShare.

eBook: 10 time consuming tasks you should automate

How Automated Cyber Security Incident Response Can Add Business Value

How Automated Cyber Security Incident Response Can Add Business ValueThe main benefit of an effective cyber security incident response strategy is obvious. The stronger your defense to potential attacks, the lower the chances of your sensitive data falling into the wrong hands. But a good IR isn’t just about protection. If it’s built strong enough, your cyber-security strategy can actually add real, quantifiable value to your organization as a whole. Here’s how.

Improved Operational Efficiency – How much time is your IT staff spending chasing down potential incidents that turn out to be false positives? How much resources are wasted on a regular basis trying to remediate problems and get critical systems back up and running? The right cyber security incident response strategy, particularly one that leverages automation, can help eliminate the false-positive conundrum and allow a more proactive approach that prevents outages from occurring in the first place.

Better Allocation of Resources – Even the most highly skilled IT professionals can’t be on 24/7/365. What’s more, the bigger the organization, the greater the number and frequency of incoming attacks. Fatigue and human error can put a huge damper on the process of cyber security incident response, often leading to even bigger problems above and beyond those that are caused by the incidents themselves. When automation is incorporated, these issues are eliminated and human capital can be better leveraged for greater business benefit.

Reduced Costs – How much is your organization currently investing in incident management? Chances are, if your IT is handling this task through manual processes or using antiquated systems, you’re wasting valuable revenue and getting little to no return. With automated cyber security incident response, the costs associated with managing incoming threats can be greatly diminished. That savings can then be applied to other key business initiatives, such as growth or expansion.

Stronger Market Reputation – Think about the world-renowned brands that were recently in the news thanks to a successful cyber-security breach. Such reputational damage can take years to recover from. Some organizations are never able to bounce back. By making cyber security incident response a priority, you can keep your company’s name out of the negative headlines and maintain a greater degree of trust within the marketplace.

Of course, the main purpose of incident response is to protect your company’s assets from would-be criminals. The good news is, with the right strategy, you can achieve much more than just a more secure cyber environment. You can actually strengthen and improve the overall strength, performance and reputation of your company as a whole.

Is your cyber security incident response plan strong enough? Could you be missing out on the key benefits listed above? Don’t wait another moment. Download your free trial today and start adding value to your business today.

How to Get Critical Systems Back Online in Minutes

Robotic Process Automation – Disrupting the Future of Work

Robotic Process Automation – Disrupting the Future of WorkWill a robot make your job obsolete? This is a question that is a very real concern to many individuals, and it’s valid to a certain degree. In fact, Gartner has already predicted that one in every three jobs will be shifted from human to machine by the year 2025. In reality the concept of robotic process automation and its ultimate impact on the workforce is nothing new. What’s changed and become more relevant is that this technology is no longer simply a threat to those working in an assembly line on a manufacturing floor. Now, robotic software is making its way into every office and industry across the globe.

Over the past couple decades, RPA has evolved from basic hardware robotics into the new age of complex, intuitive and smart technology that can be programmed to automate almost any activity, task or workflow. Let’s face it, robotics is something most of us encounter several times a day, whether it’s transferring money between bank accounts at the ATM, choosing the self-checkout at the grocery store or coming and going through an automatic door. It’s only logical that RPA will also be disrupting the workplace. In fact, in many instances, it already is.

The combination of artificial intelligence becoming more sophisticated and capable of mimicking any number of rules-based tasks previously performed by humans, and the overall savings it can afford the enterprise, both in terms of time and money, it’s no surprise that companies of all shapes, sizes and industries have adopted robotic process automation to some degree. Many others are waiting in the wings, but it’s just a matter of time before they jump onboard as well. Like it or not, technology is reshaping the economy and the way we do business.

So what does this mean for work in the not-so-distant future? More specifically, how will affect your job and your career moving forward? Will you be forced out of work and made obsolete as robots take over? Will corporations and enterprises phase out human workers altogether? The answer to that ultimately depends not just on what type of job you perform, but also how agile you are. What many refer to as the race against the machines is likely going to turn into a collaborative effort between the two, with humans and robots working together toward a common goal.

Will some human workers be displaced? Undoubtedly. Will they all? Highly unlikely. In reality, robotic process automation will be a positive thing for human workers, as it will eliminate much of the mundane, repetitive workload from their daily routines and allow them to focus on more intelligence-driven, engaging tasks and projects. Additionally, work will be completed faster, more securely and error-free with a workforce that’s available 24/7. Meanwhile companies can take advantage of knowledge workers and put their skills and experience to better use.

What’s driving the push toward more widespread adoption of robotic process automation, however, isn’t necessarily the businesses that are reaping the benefits. It’s actually society as a whole. As consumers continue to seek instant gratification, desiring to get whatever they want the moment they want it, the need to supply these requests on-demand continues to rise. Human workers simply can’t keep up. Furthermore, employing, training, managing and engaging this type of on-demand workforce is becoming increasingly challenging, if not insurmountable. Robots provide the ideal solution on both sides of the coin.

So where do humans come into play? Well, in the most basic of terms, someone will be needed to manage and maintain the software, applications and other automated functions. As RPA becomes more of a mainstay, new roles will be developed and in demand, creating additional opportunities to those willing to learn, adapt and evolve alongside technology. Overall, the impact of robotics on the future of work will be much like that of the first era of automation – improved efficiency, increased productivity, enhanced flexibility and a much greater output of quality, error-free work. Those who embrace these changes will ultimately be the ones that come out prosperous and successful in the end.

Which side of history will you be on? Download your free 30 day trial of eyeShare and start putting RPA to work for you.

5 Things to Look for in Cyber Security Incident Response Executives

5 Things to Look for in Cyber Security Incident Response ExecutivesIn the past, the job of cyber security could sufficiently be handled by anyone in the IT department. These days, with attacks becoming more frequent and complex, more and more organizations are recognizing the need to hire a designated cyber security incident response professional to help protect sensitive data from landing in the wrong hands. If you’re considering recruiting someone for this role within your company, here are 5 key characteristics to look for.

Experience & Tech Know-How – It may go without saying, but it’s important enough to warrant mentioning that the right candidate for the role of security executive should have adequate experience in that area. This means a background not just in IT, but specifically in managing the entire cyber security incident response process, preferably including the use of automation and other systems and sophisticated strategies. Accolades like Masters Degrees are impressive, but keep an open mind and remember that hands-on experience is often much more valuable than a diploma.

Leadership Ability – Depending on the size of your organization, you may need to designate an entire team who will exclusively work on developing, implementing and managing your cyber security incident response plan. Even if you don’t currently have that need, if growth is one of your business objectives, chances are there will be a need in the future. As such, you want to choose an executive that has proven ability to effectively manage and lead others.

People Skills – The task of cyber security isn’t exclusive to the IT department. In fact, it should encompass many other areas and key individuals of the organization, including other executives. For this reason, the person in charge of your company’s security should possess the necessary skills to be able to work well with others on every level both within and outside of the IT department.

Aptitude for Innovation/Analysis – Another component of cyber security incident response is the role it plays in developing best practices and furthering business growth initiatives. This requires a leader that has the skills and ability to gather and analyze data so that appropriate reporting can be done in areas like accounting, marketing and more. The ideal candidate will have experience in the decision-making process and also be capable of identifying opportunities where they exist.

Global Outlook – Cyber criminals hail from every corner of the earth. For this reason, the individual in charge of incident response must have a keen eye for global trends as well as the ability to see things from a broader perspective. From guarding against internal threats to staying abreast of the latest in phishing tactics to preparing for complex, multi-device and intercontinental attacks, the role of security executive runs the gambit. The right person for the job must be mindful of this and well prepared to keep the organization a step ahead of those who seek to do it harm.

With the rapid increase in frequency and complexity of cyber-attacks, the need for dedicated security executives is equally on the rise. The five skills listed above can help you identify and select the ideal candidate for the job on the very first try, saving you time, money and aggravation and keeping your company safe from would-be attacks.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Ayehu Launches Integration with Intel’s McAfee to Accelerate Cyber Security Incident Response

Ayehu Launches Integration with Intel’s McAfee to Accelerate Cyber Security Incident ResponseIntel Security Innovation Alliance Partner, Ayehu, Reduces Breach Impact through Seamless Integration Resulting in Faster Response Times

Ayehu Software Technologies Ltd., leading provider of enterprise-grade IT process and cyber security automation software solutions, today announced that as a member of the Intel Security Innovation Alliance™ (SIA) partner program, it has launched an integration pack with McAfee’s Enterprise Security Manager™.  Ayehu’s integrated eyeShare solution is currently available, and listed on the Intel Security Innovation Alliance Partner Directory.

“A key goal behind the Intel Security Innovation Alliance program is to accelerate the development of interoperable security products and simplify the integration of those products with complex customer environments,” said D.J. Long, Head of the Security Innovation Alliance at Intel Security.  “We’re thrilled to see Ayehu leverage Intel Security’s investment in its security risk management platform and extend this value to Ayehu customers.”

The integration of Ayehu’s eyeShare™ with McAfee’s Enterprise Security Manager™, enables customers to easily automate and streamline security policy tasks (playbooks) such as incident response, resulting in immediate and reliable defense against detected threats.

With Ayehu eyeShare in Intel Security’s solution stack, enterprises have access to a leading IT process automation platform that accelerates cyber security incident response and resolution while improving security operations efficiency.

Benefits of cyber security automation include:

  • Threats captured the moment they appear on SIEM
  • Accelerated security response and automatically triggered pre-defined playbook help contain threats before they impact the business
  • Reduced manual and time-consuming security procedures with a digital, closed-loop process
  • Forensics and enriched data provide insight and stronger decision making
  • Maintaining audit compliance through documented processes

“We are continually expanding our integrations with industry leaders like Intel McAfee, as these partnerships allow us to further extend the significant benefits of our IT process and cyber security automation technology,” said Gabby Nizri, Co-Founder and CEO of Ayehu, Inc.  “Our expertise in remediating IT incidents brings McAfee ESM customers a powerful yet simple to use solution for effectively handling the increasing cyber security threats.”

For more information on automating cyber security incident response, download Ayehu’s eBook.

About Ayehu
Ayehu provides IT Process Automation solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication and recovery from cyber security breaches.  Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe.  The company has offices in New York and Tel Aviv, Israel.  For more information please visit www.ayehu.com.

About The Intel Security Innovation Alliance
The Intel Security Innovation Alliance is the foundation of a technology ecosystem designed to assemble the world’s leading security innovations. Working together, Intel Security and its partners deliver solutions more comprehensive than those available from any single vendor. By implementing products designated as McAfee Compatible, mutual customers enjoy faster time to deployment; lower total cost of ownership; and makes security risk management projects more efficient and effective.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Ayehu Software Names Dan Andrews of Wow! Cable as Latest Super Hero of the Month

WOW logo

Palo Alto – Ayehu Software, industry leading developer of enterprise-level IT Process Automation software solutions has announced its most recent Super Hero of the Month.

This month’s award recipient is Dan Andrews of Wow! Cable. Dan was specifically chosen for his use of IT process automation technology to drive IT and make his organization more competitive.

In his role as Director of Emerging Technologies & Support, Dan is charged with researching, evaluating and recommending new technology to support customer, infrastructure and architectural needs. When he first joined Wow!, the company was operating on basic, somewhat outdated functionality, such as homegrown ticketing. Part of his job was to identify new software products that could essentially bring the company up to speed and make it more advanced in order to meet competitive marketplace demands.

In his previous position, Dan was instrumental in bringing in the ServiceNow platform and integrating it with Ayehu eyeShare. Given his past experience with the eyeShare product, he did not hesitate to recommend the adoption of IT process automation in his new role. So far, the company has automated a number of processes, including Active Directory requests and distribution list additions. He is currently working on automating the monitoring of security logs, alert management, inclusion of IP addresses and other configuration information into tickets and much more.

“In my line of work, I’ve tested plenty of IT process automation products. For me, eyeShare was the one that stood out the most. Not only do I appreciate the out-of-the-box functionality and rich features, but I particularly value the relationship I’ve developed with the Ayehu team,” comments Andrews. “In such a fast-paced industry, I find it refreshing that they take the time to provide real support before and after the sale. It feels more like a partnership than a vendor-client relationship, something that’s rare in the IT world.”

The Super Hero of the Month award is given in recognition of those in the IT field who are using automation technology to enhance performance, both individually and at an organizational level. Any individual or team who uses the eyeShare product is eligible to receive this coveted award.

About Wow! Cable

WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Kansas, Maryland and the Southeast. With an expansive portfolio of advanced services including high-speed Internet, data, voice, cloud and cable television services, the company is dedicated to delighting customers with friendly, quality service at affordable prices.  To learn more, please visit www.wowway.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com

How to Get Critical Systems Back Online in Minutes

Using IT Process Automation to Eliminate Silos and Create a More Unified, Efficient Environment

Using IT Process Automation to Eliminate Silos and Create a More Unified, Efficient EnvironmentToday’s IT realm involves a complex myriad of platforms, systems, processes, applications and, of course, people. With advances in technology happening at a lightning speed, these complexities are growing in similar fashion. As a result, many organizations are finding themselves struggling to manage all of these areas in a harmonious way. Instead, most are facing a number of individual silos that are working independently and not together. This type of fragmented environment can frustrate staff and diminish efficiency. So what’s the answer? IT process automation. Here’s why.

Regardless of what industry you are in or the type of customers you serve, the challenge of managing process flow and operations across diverse platforms and systems is universal. The combination of tedious manual tasks along with each department being reliant on others to complete their daily workflow makes it virtually impossible to maintain any kind of competitive advantage. Yet, this is what the majority of enterprises are experiencing.

The silos these organizations have built are eating up a huge amount of resources, particularly in terms of facilitating interdepartmental cohesiveness. With teams in each group working feverishly to handle their own workload and somehow attempting to link up with other groups and teams, there is often a significant disconnect that occurs. Additionally, lack of visibility across multiple systems, platforms and processes can lead to costly errors, production-halting bottlenecks and a host of other issues.

IT process automation is about so much more than just speeding up manual processes. In fact, with the right tool, it can serve as a bridge that links all systems and applications together, improving communication, collaboration, cooperation and control. Integrating ITPA means not only do workers no longer have to waste valuable time and resources on tedious, time-consuming tasks, but they’ll also gain the visibility to see where all business processes are at any given moment. This allows delays and other issues to be quickly identified and addressed, and also provides the ability to optimize resource allocation accordingly.

With IT process automation, a company can essentially break down individual silos that are impeding business progress, stagnating growth and hindering efficiency. This is on top of the ability it provides to streamline operations, eliminate errors and create a more cost-effective, highly-competitive work environment. Systems, processes, applications and departments that were once operating as individual depositories can be transformed into one symphonious infrastructure.

Furthermore, IT personnel can be freed up to focus their efforts on innovating rather than maintaining, as routine and complex workflows are shifted from human to machine. More importantly, with the right ITPA tool, this can all be achieved without the need for an entire overhaul of systems. Instead, automation is simply integrated and used as a mechanism to bring everything together into one unified platform with a common interface.

How much money is your business losing due to silos and the fragmented workflows they create? Perhaps it’s time for a serious change. The good news is you can give IT process automation a try for free and see firsthand how it can revolutionize your internal operations.

Simply click here to start your free trial today.