5 Fundamental Advantages of Agentless IT Automation Software

5 Fundamental Advantages of Agentless IT Automation SoftwareAgentless IT automation software is not something that’s new to the market. In fact, automation has been leveraged for decades to some degree, with the most recent being its use in the business world to streamline operations, boost efficiency and productivity levels, reduce errors, improve SLAs, reduce costs and a whole host of other benefits. If you’re still on the fence about whether agentless IT automation would be worth the investment for your organization, here are five fundamental advantages for you to keep in mind.

Quick and Simple Implementation

Think implementing IT automation will be a huge undertaking? Think again. In fact, with the right tool, you can start automating everything from simple tasks to complex workflows in a remarkably short amount of time and with little to no interruption to business operations. Once installed, agentless IT automation can begin providing benefits almost immediately by freeing up skilled IT personnel to focus their valuable abilities on more important projects.

This is in stark contrast to agent-based software, which requires a much greater investment of time and resources. Not only does the latter require individual installation and configuration of each agent, but the process also often requires that each server be taken out of production in the process. Furthermore, should the implementation process not go as smoothly as anticipated, it could lead to even more costly down-time.

Enhanced Compatibility

Most organizations operate using a broad variety of systems and applications. Converting to one universal platform is typically not feasible, particularly for larger enterprises. Yet silos such as these can hinder efficiency and cause costly delays. Agentless IT automation is designed to fit seamlessly into this type of environment. Compatibility and straightforward integration with any number of popular programs, systems and applications helps to create a more streamlined and cohesive infrastructure.

To the contrary, with agent-based applications, there is often a conflict with existing processes and underlying operating systems. Additionally, each applications, system and platform requires the coding and compilation of a separate agent.

Easy Maintenance and Upgrades

Compared to agent-based technology, agentless IT automation is much less expensive, both in terms of ongoing maintenance as well as occasional upgrades. This is due in large part to the fact that it does not require that each agent in various versions across individual servers be addressed separately. Backup applications can be upgraded on the agentless platform directly, which then automatically initiates the rollout to the entire system.

With an agent-based system, backup application upgrades, regardless of how minor, typically require that a new agent version be installed. Furthermore, every operating system upgrade could potentially require a patch. This can result in increased system down-time, strain on personnel resources, increased expense and unnecessary risk.

Improved Performance and Enhanced Reliability

Since agentless IT automation technology requires the use of fewer resources, its overall performance is more efficient and output greater. Rather than requiring a background application to run continuously, information transfers can instead by managed via a file-sharing method, which minimizes the direct impact on any systems and applications that might be running concurrently.

Because an agent-based environment demands significant resources, the core function of the server or device being monitored may be impacted. It’s possible for agents to consume so much of the server’s resources that it can compromise its performance. This, coupled with the fact that most scaled environments feature hundreds of backup servers vastly increases the risk of failure.

Centralized Data Management

When it comes to data collection, agent-based technology uses a “push” technique, which can increase the chances of system performance issues when random updates occur. Because scheduling for agent-related activities takes place at the individual server level, data management can become increasingly time-consuming for IT personnel. This is made worse as the number of servers increases.

Conversely, agentless IT automation technology uses a “pull” data collection method, which is designed to be orderly and efficient. Queries are centrally managed and scheduled by the data protection application. As a result, data collection is conducted on a continuous and predictable basis.

Could your organization benefit from these things? Agentless IT automation technology might be the ideal solution you’re looking for. Try it free for 30 days by clicking here, or request a product demo to see how it works in action.





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How SOC Automation Can Minimize Time to Remediation

How SOC Automation Can Minimize Time to RemediationOne of the biggest challenges with cyber security is that it’s a problem that cannot simply be solved by spending more money. A great example is the infamous Target incident from 2013. The retail giant had invested a significant amount into security, and had a number of impressive measures in place (as most large enterprises do). Unfortunately, as we all know, those fancy bells and whistles were not enough to protect against the compromise of some 70 million customer records (40 million of which included credit card numbers). This is where SOC automation can be immeasurably beneficial, and here’s why.

First, what can we learn from the Target debacle? After the massive breach, much research and analysis was conducted to determine where the vulnerability was and how it was exploited. It turns out the hackers point of entry was point-of-sale terminals, all of which – coincidentally – had multiple types of malware installed on them. In fact, their monitoring system successfully detected the breach when it first occurred, but no action was taken. Why? Because the sheer volume of incoming threats was simply too much for the human workers at the helm to handle.

While Target’s story may have taken over the headlines (and cost the firm both financially as well as reputationally), it’s really not that uncommon. In fact, these types of situations occur almost daily with other commercial and even governmental organizations, regardless of size or industry. And while the tools in place to monitor incoming threats may be getting more effective, without the right strategy in place, it’s not enough to keep an organization safe. In fact, 36% of security breaches still take several days to be discovered. 27% take weeks or even months. Imagine the damage that could be done in that amount of time!

Many security professionals are struggling to find a way to lessen the amount of time between detection and remediation. SOC automation can dramatically reduce this timeframe, mitigating potential damages (such as what happened to Target). The way it works is relatively simple, yet highly effective. In a traditional SOC, when an operator receives an alert, he or she would have to initiate the next steps manually. This could be time consuming and incredibly error-prone. When these actions are automated, the process is much faster and more accurate. This speeds up response time and minimizes errors with little to no human intervention required.

Automated incident response also an attractive option from a cost standpoint, since most SOC automation tools are compatible and can be integrated seamlessly with a wide variety of existing systems and applications, providing a centralized security platform that offers greater visibility and control. This essentially extends and enhances the ability of other systems and creates a closed-loop process, minimizing the gap between detection and remediation and establishing a much more solid defense against would-be attackers.

Could SOC automation be the tool you need to keep your organization from becoming the next victim of a cyber-attack? Request a product demo or download your free trial of eyeShare SOC automation today.





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Cyber Security Incident Response: Shifting from Reactive to Proactive

Cyber Security Incident Response: Shifting from Reactive to ProactiveIn 2015, Symantec reported a total of 9 “mega” security breaches with the number of reported exposed identities reaching an alarming 429 million. Of course, this is only inclusive of those organizations that shared their data. Many companies choose instead not to reveal the complete extent of their data breaches, which means in reality, these numbers are likely much higher. What this tells us is that business leaders are struggling with their cyber security incident response, and often with devastating results.

What many fail to realize is that the issue lies not so much in whether or not a breach happens, but goes much deeper into what must be done if and when that breach does occur. It’s the aftermath of a cyber-incident that truly impacts an organization. System down-time can cut directly into profits while precious data can be exploited, leaving the business’ reputation in shambles. Ultimately, it is the hours, days, weeks, months and sometimes even years that follow a successful cyber-attack that cause the most damage.

So, how can this be addressed? Well, for one thing, security professionals must begin to shift their thinking and their approach to cyber security incident response from one that is reactive – once a breach occurs – to proactive, preventing that breach from occurring in the first place. To accomplish this, the incident response plan must incorporate a strategic balance of prevention, detection and response.

These days, having a basic monitoring system in place is no longer adequate. Cyber-criminals are devoted to their craft and they are working tirelessly to identify new vulnerabilities and develop more pervasive, intricate and often creative ways to expose and exploit those weaknesses. They are also attacking at a relentless rate. To combat these increasingly complex and sophisticated attacks, enterprise security personnel must be prepared to do battle using the same technologies and mindset as their enemy.

Monitoring systems must be fortified and supported by round-the-clock, closed loop processes that can not only instantly identify incoming threats as soon as they occur, but also immediately analyze and prioritize them based on the appropriate steps to resolution. Incorporating automation into the cyber security incident response provides this high-level of protection. What’s more, because intuitive technology is doing most of the work, that protection is available 24/7/365 – something even the most highly skilled, dedicated human staff cannot accomplish.

Automated cyber security incident response also helps organizations achieve the last piece of the security puzzle: remediation. And by eliminating the need for human intervention in the majority of incidents, the majority of threats can be stopped in their tracks quickly and effectively – before they have the opportunity to wreak havoc. Those rare incidents that do require attention from human decision makers can be automatically categorized and prioritized, with notification sent to the appropriate party. Once action is taken, the automated workflow can then continue until the issue is resolved.

The bottom line is, if the response to a cyber-incident occurs only after the breach is successful, it’s already too late. Instead, security professionals must think before, rather than beyond the breach. Automation technology can help achieve a greater level of preparedness that can more effectively protect against security incidents.

Travelers 2015 Business Risk Index reports that cyber-security is now considered the second biggest issue keeping business leaders up at night. Sadly, it also happens to be one of the risks they feel least prepared to handle.

Are you among these concerned professionals? Don’t wait. Download your free 30 day trial of eyeShare today and make your cyber security incident response as strong as it can be.





How to Get Critical Systems Back Online in Minutes




The Role of Robotic Process Automation on the Banking Industry

The Role of Robotic Process Automation on the Banking IndustryOver the past couple decades, banks and other financial institutions have really had to step up their game. In order to remain competitive in an increasingly saturated market – especially with the more widespread adoption of virtual banking – these firms have had to find a way to deliver the best possible user experience to their customers. Internally, the challenge to maximize efficiency and keep costs as low as possible while also maintaining maximum security levels has also increased. To answer these demands, robotic process automation has become a powerful and effective tool.

Similar to many other industries, the financial field is heavily reliant upon documents and the many legacy systems that have been employed to help manage them most effectively. There is are a great deal of records involved in the life cycle of a banking customer, from the initial application to account management documents to deposits, withdrawals, loan documents and a whole myriad of other day to day transactions that inevitably generate documentation.

Until robotic process automation was introduced as a solution for the financial industry, banking professionals struggled to connect the many legacy systems being used in order to manage and retrieve the information needed to do their jobs most effectively. And given the massive number of mergers and acquisitions in the financial world, this problem wasn’t going away. One of the greatest benefits of RPA, however, has been the ability this technology provides to integrate with and bridge these legacy systems, creating a much more uniform approach to data management without having to start from scratch. It’s been nothing short of revolutionary.

Beyond this, robotic process automation has also dramatically streamlined a wide variety of back office processes that once bogged down bank workers. By shifting much of these tedious, manual tasks from human to machine, banks have been able to significantly reduce the need for human involvement, which has had a direct impact on everything from performance and efficiency levels to staffing issues and expenses.

The volume of documentation required for financial transactions can also lead to slower processing times. In many instances, a process could be stuck in limbo for days, weeks or even longer as it awaits approval. And with humans at the helm, errors are inevitable – some of which could prove incredibly costly to the institution, both financially as well as reputation-wise. By automating these back office functions, these delays and errors can be all but eliminated, creating a more productive, efficient and accurate process.

With robotic process automation, bank employees will know where information is at all times and be able to access it at the click of a button, all thanks to the robot software running behind the scenes. Additionally, employing RPA can create a much more transparent environment in which data for every single transaction is properly recorded, categorized and stored for quick and easy retrieval and review at any time on demand.

Another area where RPA is beneficial to the financial industry is in compliance. Like the insurance field, banks and other financial institutions are required to constantly maintain a high level of regulatory compliance. Employees must constantly check information against industry and government regulations and also stay up to speed on any changes, which can and do occur quite frequently. Because robotic process automation handles all of the documentation and eliminates errors, audits become much less cumbersome. Furthermore, this technology is capable of being altered rapidly, making it ideal for a field that evolves so often.

In conclusion, today’s banking firms are facing increasing demands to maintain as lean an operation as possible while also delivering exceptional client experience at the lowest costs. Robotic process automation is making it possible for financial institutions to achieve these goals and remain competitive in a sometimes-turbulent, ever-changing environment.

Find out how RPA can transform your firm into a incredibly efficient, cost-effective and highly profitable operation today. Click here to download your free trial of eyeShare to get started today.





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How IT Process Automation Can Solve the Health Care Talent Shortage

How IT Process Automation Can Solve the Health Care Talent ShortageThere was an article written recently that pointed out the glaring need for talented IT personnel in the health field, and how the lack of this talent is forcing many hospitals and other health care facilities to make a choice between hiring slightly less-than-qualified staff and training them in the areas necessary, or shifting personnel internally to move clinicians from the role of health care provider into the role of IT professional. We’d propose that there is a third, much more favorable option available for organizations facing this very real challenge: the adoption of IT process automation.

The underlying problem is essentially two-fold. It starts with a general lack of highly qualified IT talent that is in the market to work in the health care industry. The other piece of the puzzle is the fact that those people who are qualified are being lured away from smaller organizations strictly on the basis of compensation. If the smaller operations can’t pay up, they lose their talent. It’s that simple. What this lack of resources means is that important current projects become delayed and future projects that could mean great strides in terms of health care for the consumer are being put on hold indefinitely. In other words, we all pay the price.

So, what can be done? The article in question proposes that these facilities find a way to entice lower level staff members from the front line of working with patients into the background of IT work. The problem with this theory is that the proposed staff members must have a genuine interest in making this change, and more importantly, accepting the reduction in compensation that such a change would inevitably come along with it. Provided there are some who are willing, the other side of the coin is the increased workload on those on the front line that must pick up the slack for the ones who have changed roles. Either way you look at it, there are sacrifices to be made.

What if, instead of moving personnel around and creating the need to train clinicians on their new IT duties as well as either spread work among existing medical professionals or hire new ones that aren’t necessarily up to par in terms of skills, we turn to technology to help bridge the gap? With IT process automation, many of the routine IT tasks that are necessary to keep operations running smoothly can be turned over to a sophisticated and customized program, eliminating much of the day to day work that the back line IT staff is responsible for.

With IT process automation technology, even the leanest of health care operations can do more with less. This means maximizing what little resources they have so that those most qualified to provide patient care, even on the entry-level end of the spectrum, can continue to do what they do best. More importantly, there is no need to worry about competing financially for talent with organizations that are larger and have greater expenditure. A smaller organization can successfully manage with a skeleton crew of IT professionals, and the medical providers can stick to what they do best.

This proposed solution is not only beneficial for the health care providers, but to those of us who seek their care and expertise. We’ll receive a higher level of care from qualified individuals that are allowed to stay in the roles they’re most skilled in, and future progress in patient care and treatment can be made via the projects and plans that will be allowed to move forward since there is no more lack of resources.

When it comes to the concept of IT process automation, there is a much broader spectrum that can benefit than simply the corporate business world. IT is something that is critical to virtually every industry, particularly the health care field. By embracing automation as a way of life, even the smallest of organizations can succeed, making the quality of health care for you and I that much better. It’s truly a win-win situation.

Do you run a health care facility and are curious about whether IT process automation would be right for your organization? Why not take advantage of our free trial? There’s no obligation, and you can see for yourself just how much ITPA can become a powerful and invaluable member of your health care team.



EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)




5 Do’s and Don’ts for Cyber Security Incident Response

5 Do’s and Don’ts for Cyber Security Incident ResponseEffective cyber security incident response is almost completely about preparing ahead of time. By taking a proactive approach rather than a reactive one, you can help thwart the majority of incoming threats and more effectively address those incidents that may have somehow found their way in. This can dramatically decrease the impact of an attack, reducing downtime and mitigating damages as much as possible. That said, there is a right way and a wrong way to approach the concept of incident response. Here are 5 critical do’s and don’ts to help keep you on the right path toward maximum protection.

Do get leadership onboard as quickly and completely as possible. If you want your cyber security incident response strategy to be strong and effective enough to withstand today’s sophisticated attacks, you have to make wise investments into both staff as well as technology. This can’t be done comfortably without buy-in from those in top leadership positions, whether it’s the CTO or a top board member. If you need some guidance, here are some tips for selling the importance of this to key decision makers.

Don’t assume the amount you spend equates to your level of protection. In fact, there are a good number of products on the market today that feature a whole host of bells and whistles that most organizations don’t even need. While it’s certainly true that you get what you pay for, when it comes to cyber security incident response, it doesn’t have to be the tool with the biggest price tag. Instead, focus on finding a product that is versatile and scalable, meets your unique needs and most adequately addresses your specific pain points.

Do develop a strategy ahead of time. As mentioned in the introduction to this article, effective incident response is about planning ahead and being proactive. That means having a well-trained team of security professionals in place and arming them with the tools and technology they need to do their jobs most effectively. It also means staying up-to-date with the latest trends and adjusting your strategy accordingly, as needed.

Don’t assume cyber security incident response is solely IT’s responsibility. Sure, this is the team that will primarily handle the brunt of the incident response process, but cyber security is ultimately everybody’s job. Organizational leaders should be privy to and included in the decisions and strategies that relate to incident management. Furthermore, employees at every level should be educated to reduce the level of vulnerability of the business on a whole.

Do invest in ongoing training. Since we’ve already established the fact that cyber security is a company-wide effort, the next logical step should involve investing in adequate training for everyone from the C-Suite executives to the front-line team members. IT and security professionals in particular should receive regular and ongoing training to ensure that they remain abreast of what’s happening in the world of cyber-crime.

These days, online threats are increasing by the minute. Taking these do’s and don’ts into account will go a long way toward creating a more solid line of defense against would-be attackers and help keep your organization’s sensitive data safe from potential compromise. Not only will this save your company money, but it will also protect your hard-earned reputation and help you maintain a more competitive advantage in your chosen industry.

Ready to beef up your cyber security incident response plan? Download your free 30 day trial of eyeShare today.





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Bridging the Gap Between Security and IT Operations

Bridging the Gap Between Security and IT OperationsAll too often there is a serious disconnect between a company’s security and operations teams which, on the surface, may not seem like much to be concerned about. Unfortunately, a lack of synergy between these two critical groups could make the organization much more vulnerable to a cyber-attack. For instance, a breach is discovered by the security team but the ops team is slow to react or IT operations might be focused on correcting an application failure that, in reality, is a system hack. These two teams must find a way to work in unison. The good news is, incident response automation can help bridge this gap.

The underlying issue stems from the fact that, traditionally, IT operations and enterprise security were considered entirely separate functions. These silos unintentionally made it difficult if not impossible to quickly identify and respond to potential security threats. As IT departments have continued to grow and take on more responsibility, and with cyber incidents becoming more complex and relentless by the day, it’s become increasingly evident that collaboration between the two departments is absolutely necessary in order to ensure compliance and security of the organization.

Defining Roles & Responsibilities

The functions of each of these teams, at least from a traditional standpoint, are pretty straightforward and logical. Enterprise security is tasked with defining, documenting and implementing the strategies for identifying and remediating potential threats to the network and the operations team is responsible for executing these strategies. Seems pretty simple, doesn’t it? In reality, it’s much more convoluted and significantly more challenging. Some of the issues with this setup include:

  • Tasks are being performed manually or using individual, siloed tools. The result is a slower process that’s wrought with error.
  • Lack of integration amongst systems results in security and IT operations failing to share and manage data interdepartmentally, further isolating the functions of each team.
  • Security scanning tools that are audit-only and lack integrated remediation functionality (closed loop compliance). This approach can cause significant delays at critical moments.
Closing the Gap

In order to close the existing gap between security and IT operations within your organization, a fundamental shift in thinking must first take place, particularly around how the firm can and should handle risk and governance as well as achieve compliance. Furthermore, there must be a clear and complete understanding of what the goals are for each group. Ultimately, both teams want the best for the organization. Aligning the goals and tying them into each other can help them achieve this together.

To further address these challenges and create a more cohesive SecOps environment, technology that is designed to link and integrate systems can help significantly. Specifically, incident response automation that eliminates the time-consuming and error-prone manual tasks and provides visibility across both departments will not only help align the two groups together, but it can also dramatically improve the overall process of incident response, remediation and compliance. Employing such an intelligent solution can also lower costs, reduce risk and facilitate more effective collaboration between security and IT operations. As a result, the organization will maintain a much stronger, more fortified defense against potential attacks.

Are you struggling with fragmented systems and siloed teams? Is your enterprise secure enough to withstand the inevitable onslaught of cyber-attacks that are sure to come? Download a free 30 day trial of eyeShare today and start taking the steps to overcome this disconnect and create a more cohesive, collaborative and protected organization.





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How Robotic Technology is Transforming the Managed Service Provider Industry

How Robotic Technology is Transforming the Managed Service Provider IndustryIn the managed service provider industry, robotic process automation is becoming the norm rather than the exception. In fact, many firms are working both sides of the fence – assisting their clients to implement robotic technology while also leveraging it internally as a tool to maximize efficiency, boost productivity and reduce costs. It can be said that RPA is virtually revolutionizing the industry by eliminating much, if not all, of the manual work associated with IT and business services.

If you’re not yet familiar, robotic process automation (RPA) is robotic software that can be configured to execute repetitive tasks that were previously performed by human workers. RPA leverages a number of innovative technologies, including artificial intelligence (AI), Big Data and smart machines to be able to mirror IT personnel. There are varying degrees of complexity and performance, from simple scripts and routine tasks to more flexible and sophisticated options, like cognitive RPA, which is capable of learning and adjusting all on its own.

The Business Case for RPA

Currently, those in the managed service provider market – particularly IT and BPO – seem to be taking the most advantage of robotic technology. These companies are using intelligent software to streamline operations, drive efficiency, improve service levels and keep costs at an absolute minimum. This is becoming more and more necessary as the industry becomes even more saturated. Additionally, they are assisting their own customers by introducing and helping to deploy robotics as a tool for automating business processes such as human resources and finance.

The main way robotics is transforming the industry, however, is in IT service delivery. Over the past several years, the technology being employed has dramatically changed, driven mostly by industrialization and other global trends. It’s been a natural journey with artificial intelligence, robotics and process automation at the forefront of change. Even big-name players, like Accenture, are now using the power of RPA so skilled workers no longer have to waste time and resources on repetitive manual work.

Another key motivator behind the widespread adoption of robotics in the managed service provider realm is that of savings, particularly on labor. With globalization, the field of outsourced IT has become as competitive as ever. Only those firms that are able to maximize their output and deliver the most cost-effective services will survive. Additionally, thanks to smart automation, there is less of a need to ship work overseas so managed service providers can instead offer domestic solutions at an affordable price, further reducing labor costs.

The New Face of the Managed Service Provider

One specific area where robotics is impacting how the managed service provider industry is run is in help desk operations. According to one estimate, shifting application support and maintenance requests from human to machine can free up anywhere from 25-40% of the help desk’s availability. RPA can be applied to anything from routine service requests, such as password resets and system access issues to more complex workflows like monitoring and reporting. Software robots can even be configured to handle such critical tasks as monitoring storage capacity and taking corrective action automatically, as needed.

In addition to improving efficiency and cutting labor costs, robotic technology can also provide a much less disruptive option for system integration. This is due mainly to the fact that software robots access and use applications much the same way humans do – through a user interface. The robots can connect to various systems and applications without interfering with the underlying software, making them a programmer’s dream.

Lastly, RPA initiatives are also typically faster and less expensive to implement. In less time, a managed service provider employing robotic technology can enjoy better quality output, faster processing times and enhanced reporting for analytics and audit purposes. And with the scalability to instantly adjust to changes in workflow and volume, the case for RPA virtually sells itself.

Are you taking advantage of the latest in robotic technology for your company or IT department? The good news is you can try it absolutely free for 30 days. Simply click here to download your free trial and start harnessing the power of RPA for your business today.



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Fortifying Your Cyber Security Incident Response Strategy in 5 Easy Steps

Fortifying Your Cyber Security Incident Response Strategy in 5 Easy StepsDid you know that in 2015 alone, 71% of organizations report having been victim of a successful cyber-attack? Furthermore, the average cost of a corporate security breach tops out somewhere around $3.5 million. Yet, to date, 1 in 3 companies admit they still don’t have a written information security policy in place. If you fall into this latter category, you are most definitely at risk of becoming a victim, and the consequences could be nothing short of devastating. To prevent this, here are 5 simple steps you can execute to strengthen and fortify your cyber security incident response strategy.

Step 1: Prepare ahead. When it comes to cyber security incident response, the best offense is always a good defense. How prepared is your firm for the event of an incoming attack? Start by designating a team of IT professionals who will be dedicated to the cyber-security process. Train them accordingly and make sure they are armed with the right tools, which brings us to step 2.

Step 2: Invest in technology. You may already have a monitoring system in place, but what happens if and when those threats are detected? Today’s security incidents are becoming more complex and are being deployed at an alarmingly fast rate. In reality, even the best human workers are not capable of keeping up with the onslaught of attacks, nor are traditional monitoring methods. Investing in advanced technology, particularly automation, can fill in the gaps and strengthen your defense tremendously.

Step 3: Have a documented plan in place. The good news is, with the right technology, most incoming threats can be identified, evaluated, prioritized and addressed without the need for human input. For those instances that do require escalation, have a strategy in place for who will be responsible for what and how each scenario should best be handled.

Step 4: Focus on recovery. For most organizations, even a small amount of down time can have a significant impact on the bottom line. In fact, some 31% of organizations that have fallen victim to a successful cyber-attack report downtime of at least 8 hours. Having an automated cyber security incident response strategy in place can dramatically reduce the amount of potential downtime by automatically isolating and remediating the issue, getting critical systems back up and running as quickly as possible.

Step 5: Evaluate, learn and improve. We can learn a lot from the incidents that are coming in, such as the types of threats, the motives behind them, areas where the organization might be most vulnerable and how best to address such attacks in the future. The final step in an effective cyber security incident response plan is to assess every situation, develop best practices and make improvements where needed.

With cyber-threats steadily on the rise and online criminals becoming more sophisticated and persistent by the day, there has never been a time when a strong, highly effective cyber security incident response strategy was so critical.

Is your organization adequately prepared or is there a good chance you could become the next victim? Start fortifying your defense today by downloading a free trial of eyeShare.





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Secure IT Process Automation – Who’s Watching Who?

Secure IT process automation - Who's Watching Who?While your monitoring systems are watching your mission-critical systems, they become mission critical as much as your applications. But, who’s watching them? How can you make sure that your monitoring systems are doing their job and didn’t somehow fall asleep while at the wheel? Do you count on your people who sit on guard at the NOC 24/7 to watch them? Taking a chance of them missing alerts or of never receiving them to begin with? How can you avoid such things from happening? The answer is simple. IT process automation can help you reduce these risks. Here’s how.

ITPA Lets You Monitor the Monitors – IT automation can help you determine if your monitoring didn’t react in an adequate period of time, hence something went wrong and you have to check whether it’s running or not or are simply unclear on the actual issue at hand. Simply design automated procedures which create dummy alerts for your monitoring system and then wait for responses from those systems – essentially creating an automated monitoring health check. The program will send emails and text messages from your monitoring systems on a regular basis and wait for a response.

ITPA Offers Closed-Loop Notification – Use bi-directional communication channels in order to make sure that alerts are being sent and received by your personnel – and more importantly, the right personnel. Communications are distributed by severity and priority and ownership is assigned to the appropriate party every time. Since this is handled electronically, it eliminates the risk of missed alerts and human error associated with manual escalation. Therefore, incidents are resolved much faster, freeing up staff to focus on other business-critical issues.

ITPA Allows for Better, More Efficient Incident Management – With IT process automation, you can be sure that data is being written to the monitoring system log file and stored within the database. This provides unprecedented transparency for operations staff, IT managers and CIOs. At any given moment, people within the organization can see, at a glance, what is currently wrong, who is taking care of it and how long until the incidents are resolved. Instead of guessing and having to track down information, you will have access to real-time status and updates across the entire organization as well as predicted MTTR.

ITPA Provides Recovery Options – Using IT process automation, you can create automated procedures that will regularly check monitoring services/daemons and recover them automatically in the case of downtime. Essentially your systems can be closely monitored electronically so that, should any of them shut down at any given moment, it will trigger a procedure to troubleshoot, identify, notify and resolve the issue.

Sure, you’ve done your due diligence and put plenty of monitoring systems in place as a precaution to reduce the chances of critical system issues. But what happens when you’re not there to make sure those monitoring systems are working properly? Can you afford to have incidents and alerts misinterpreted or missed altogether? IT process automation provides the perfect solution to help keep your systems in check and reduce the need for extra manpower in the process.

Learn how IT process automation can help your business monitoring systems run more efficiently and effectively. Download your free trial today!





5 Ways to level up your service desk using it process automation