How Self-Service Automation Has Consumerized IT

How Self-Service Automation Has Consumerized ITGartner defines the term consumerization as “the specific impact that consumer-originated technologies can have on enterprises. It reflects how enterprises will be affected by, and can take advantage of, new technologies and models that originate and develop in the consumer space, rather than in the enterprise IT sector”. One area of technology that is dramatically changing the face of the modern workplace is that of self-service automation. Here’s how.

In the past, for most organizations, the IT department was like an island. Any and all IT functions were managed and controlled exclusively within that group. With the introduction and more wide-spread adoption of self-service automation, however, the onus has markedly shifted. Today’s end-users are much more comfortable handling their own devices and applications, and many prefer the autonomy to be able to manage their needs on their own, without the assistance of IT.

Today’s self-service options allow the end-user to easily access and leverage the content they need the moment they need it, safely and securely, thanks to predefined controls running behind the scenes. Individual workers outside of the IT department enjoy the freedom and empowerment of sharing and restoring their own files and handling an array of technical issues on their own, without having to place added strain on the help desk and with little to no security risk.

This consumerization has resulted in tremendous benefits on both sides of the fence. For IT, it has provided the opportunity to remove time-consuming, menial (but necessary) tasks from IT – such as routine password resets, freeing highly skilled professionals to focus their efforts on more complex projects and mission-critical initiatives. From the end-user’s perspective, having the ability to advocate for his or her own needs has dramatically increased satisfaction levels.

As a result, the enterprise as a whole benefits from consumerization through self-service automation. With IT no longer bogged down by routine tasks, these valuable resources can be better allocated for the good of the firm. And because users are able to handle their own needs, there is a significant boost in productivity thanks to the reduction in costly delays. Practically speaking, self-service automation removes the middle man, thereby eliminating bottle-necks in routine processes.

The ever-increasing investment by large organizations into mobile technology, whether it’s supplying devices to employees or adopting BYOD policies, is further evidence of how self-service automation is poised to become an integral part of tomorrow’s workplace. And, when used as a component of a comprehensive process automation strategy, the overall efficiency level of the entire enterprise can be maximized. So, it really is a win-win.

Will your organization be on the right side of history? Why not get a jump-start by implementing self-service automation today? Click here to download your free 30 day trial of eyeShare.

IT Process Automation Survival Guide

3 Ways Robotic Process Automation is Changing the Workplace for Humans

3 Ways Robotic Process Automation is Changing the Workplace for HumansThanks to a combination of advanced technology and access to a growing number of affordable devices, applications and suites, the modern workplace is rapidly changing. Companies are now able to leverage intelligent automation tools to handle increased workloads, reduce errors, improve efficiency levels, manage staffing levels and, of course, save money in the process. What does this mean for human workers? Are people in danger of being replaced by machine? Not necessarily. In fact, here are 3 distinct ways that robotic process automation will actually improve the workplace for humans.

Removal of Mundane Tasks

Most people can list at least half a dozen tasks they are responsible for on a day to day basis that are, well, boring, repetitive and time-consuming. With robotic process automation, these routine tasks and rote workflows can be automated, taking them off the plate of human workers and shifting the work to machine. Not only does this improve morale of the workforce, but it also allows for more output with fewer errors, which benefits the company as a whole.

Better Allocation of Resources

When the menial day to day tasks are no longer a part of your employees’ schedules, they will be free to apply their skills and abilities to projects that support more complex and important business initiatives, such as marketing and growth. Talented staff can spend their time more wisely and focus on creativity and innovation – things that cannot be automated. This is beneficial for the business as well as the employees.

Competitive Advantage

When a firm is able to use robotic process automation to improve productivity and attain optimum allocation of human capital, it will naturally become more competitive in the marketplace. Think about it. The company that can produce more work faster at a lower cost and with fewer errors can dramatically improve customer satisfaction. And when intelligent workers focus their efforts on mission-critical activities, the company as a whole will be capable of outperforming its competitors.

What now?

Ok, so now that you know the reasons why you should embrace robotic process automation, the next logical question is….where do I begin?  There are many theories to answer this question, but in general, RPA can initially be applied in situations that meet the following criteria:

If/Then Scenarios – Robotic process automation is extremely effective when there’s a process that follows the “if/then” philosophy. In other words, you might program your RPA tool to automatically execute a certain command whenever a particular task is initiated. So, if a ticket is open to reset a password, then the appropriate process to resolve the issue should automatically run.

Self-Correcting Remediation – There are many instances that require action, but not necessarily from a human. Take, for example, server disk space. Without the proper amount of space, critical situations may impact the core functionality of your business. With RPA, scheduled workflows can be initiated to maintain and administer disk space levels.

Without question, robotic process automation is changing the way we work and will only continue to do so as more and more organizations jump on the RPA bandwagon. But while this technology will certainly replace the work currently performed by humans to some degree, the benefits to both the company and the employees will ultimately remain positive, at least for the foreseeable future.

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