5 Ways RPA Can Make Life Easier for Your CFO

5 Ways RPA Can Make Life Easier for Your CFOWithout question, the Chief Financial Officer role is one of many critical responsibilities. On any given day, the CFO is tasked with everything from holding budget meetings to evaluating investment risk to financial planning and, of course, managing staff. What’s more, everything they do will center around a host of strategic business goals, including growth and cost management. Above all else, CFOs must be agile and capable of reacting quickly to the changing world around them. Technology – namely robotic process automation – is now paving the way for making the lives of these professionals a little bit easier.

Quick and Efficient Budget Approval

Budget issues are a necessary evil for any CFO, complete with endless proposals, forecasts and scenarios. Gaining executive buy-in and approval can sometimes feel like a never-ending uphill battle. One significant way that robotic process automation can benefit a busy CFO is by providing quick, straightforward and quantifiable ROI. Faster approval means more timely implementation and widespread business process improvement across the entire enterprise.

Dealing with Mergers and Acquisitions

Taking on the additional workload that comes along with facilitating mergers and acquisitions – on top of the present enterprise operations, and while remaining on budget – is often listed as one of the most difficult tasks finance executives must deal with. Adopting new policies, incorporating existing systems and modifying procedures across the board is equally challenging. Robotic process automation is the ideal tool for these situations because it offers end-to-end automation with seamless integration for a more uniform infrastructure and with little to no disruption in current operations.

Error-Free Revenue Growth

Many accounting functions still depend heavily on manual labor, which means that they’re also prone to a good deal of human error. Add to this the increased reliance on outsourced labor and the language and cultural differences that come along with it, and you’ve got a recipe for potential disaster. Keeping up with operations and putting out fires is a huge time waste – time that could be better spent focusing on growth and increased revenue streams. RPA provides an army of software robots available 24/7 to produce fast, efficient and error-free work.

Compliance Adherence

Government regulations as they apply to corporate finance are changing and evolving at an almost mind boggling rate. This becomes even more of a challenge for firms that operate in multiple states or countries, as many of these laws and regulations vary based on location. Part of the CFOs role is to ensure ongoing compliance with any and all governance, which requires a great deal of knowledge and constant updating of information. Using RPA, those in charge can be confident that processes are carried out in accordance with policy, thereby relieving some of the burden.

Talent Management

Despite what you may have heard, robots are not going to replace human workers – at least not for the foreseeable future. This means that the CFOs of today and tomorrow will still be tasked with overseeing employees to ensure optimum efficiency and productivity at the lowest operational costs possible for the organization. Once the repetitive, rules-based manual tasks are shifted to RPA, the human workers can focus on more important mission-critical projects. And because RPA produces fast, error-free work, costs will be optimized as well, leading to an even more favorable bottom line.

When it comes to the Finance and Accounting (F&A) realm, technology has always been an essential driver of success. For this reason, it’s not surprising that many CFOs are now turning to robotic process automation as a tool to make their organizations run more efficiently (and subsequently make their lives a little bit easier).

Want to experience these benefits for your own accounting department? Get started today by clicking here.

eBook: 10 time consuming tasks you should automate

Advanced Persistent Threats Got You Down? Here’s the Solution

Advanced Persistent Threats Got You Down? Here’s the SolutionGiven the number and sophistication of incoming cyber security attacks, it’s simply impossible for IT professionals to detect, analyze and address these threats manually. As a result, many organizations have modified and improved their cyber security incident response strategy to include security alerts and notifications. Unfortunately, this has led to a whole new set of problems. The volume of security alerts has grown from steady to a relentless onslaught. What’s the solution? Let’s take a look.

First, there is the challenge of workload to overcome. According to a recent article by SecurityWeek, one study revealed that more than two-thirds of IT security professionals admitted that they are finding it more and more difficult to handle IR, due in large part to their increasing workload (including other IT functions) as well as the use of multiple technologies. Additionally, they also cited the rising volume of incoming security alerts and the subsequent difficulties knowing which alerts should be prioritized. In other words, the work is increasing beyond what human employees are capable of handling.

Perhaps even more troublesome is the discovery that 74% of larger organizations and enterprise-level companies ignore incoming security alerts on a regular basis simply because there is not enough time or manpower to handle them all. Instead, these companies are operating on a highly risky tactic of only responding to those threats they deem to be most dangerous. The rest get placed on the back burner, or worse – ignored completely. As we learned from the Target debacle of a few years ago, this is no way to manage cyber security incident response.

And if you think the companies in question are few and far between, think again. The same survey uncovered even more alarming data including the fact that over 30% of respondents admit to ignoring at least half of all incoming security alerts. Yet somehow 80% of C-suite executives surveyed say they plan to increase IR spending over the next several years. Unfortunately, more money won’t solve anything unless it involves an intense overhaul of the entire incident response process.

So, how can organizations resolve these serious issues? Especially as the number and complexity of new alerts continue to increase? A recent piece in Network World indicated what we’ve been saying all along – that for many companies, the biggest problem lies in the reliance on too many manual processes. For instance, when IT personnel are tasked with manually managing security incidents, they simply cannot keep up with the volume and severity of attacks. In fact, 93% of firms polled admit that their cyber security incident response strategy could be vastly improved if manual processes were reduced.

Further exacerbating an already significant and costly problem is the time it takes to respond to, address and ultimately resolve a security issue. According to research performed by Verizon, in 60% of attacks that were reported, it took mere minutes for the criminals behind the attack to successfully compromise networks. Clearly existing detection and response time are no match for these sophisticated hackers.

The good news is there has been a marked shift in the IT industry that leans away from manual processes and toward a more effective combination that involves automation and orchestration. By automating some or all of the cyber security incident response process, the risks associated with missed, ignored or un-prioritized threats is eliminated. Low-level alerts can be evaluated and resolved without the need for any human intervention, while those that are more complex and dangerous can be appropriately prioritized and the system can notify IT that there is an issue that needs prompt attention. This results in a much swifter and more effective response, which limits downtime and mitigates damages.

In addition to the tremendous savings of time and resources, this approach can also provide IT teams with the critical data they need to develop best practices that include actionable solutions and improved response strategies for enhanced security in the future.

If an onslaught of advanced persistent threats has your IT department bogged down, overwhelmed and frustrated, leaving your organization at a greater risk of becoming a victim of a security breach, the time to take action is now. Click here to download your free 30 day trial of eyeShare and start putting the power of automation to work for your company today.

How to Get Critical Systems Back Online in Minutes

Ayehu to Showcase eyeShare at HPE Protect 2016

Ayehu IT Process Automation & Orchestration to Showcase eyeShare at HPE Protect 2016Ayehu, a leading provider of enterprise-grade automation & orchestration solutions for IT and Cyber Security Incident Response Automation, today announced that it will demonstrate the latest version of eyeShare at HPE Protect 2016 (September 13-16, 2016 at the Gaylord National Resort and Convention Center, National Harbor, MD).

Ayehu eyeShareTM Automation & Orchestration provides ready-to-use workflow templates and run-books that extend HP ArcSight capabilities. It is an agentless solution that automates simple, repetitive tasks and lengthy service desk procedures, as well as complex processes spanning across multiple IT systems, resulting in accelerated incident response, lower costs, higher levels of efficiency and improved availability of mission-critical systems. In addition to integrating with HP ArcSight, Ayehu also seamlessly integrates with other SIEM tools, including Intel-McAfee, Splunk, IBM Qradar; leading ITSM platforms such as ServiceNow, JIRA, Remedy and HPSM; and network monitoring systems such as Solarwinds, SCOM, Tivoli-Netcool.

“Ayehu’s cyber security automation and orchestration is an ideal complement to HP’s Arcsight as it speeds up incident response times while improving accuracy and efficiency,” said Ayehu Co-Founder and CEO, Gabby Nizri. “Being a part of this conference gives us the opportunity to easily demonstrate the value of eyeShare and have real-time conversations about specific environments and needs so that we can help solve challenges on the spot.”

Protect 2016 is HPE’s largest security event of the year.  It will bring together more than 2,000 professionals at the conference to explore approaches to security and risk management, while highlighting the future of cyber security at HPE. Attendees will have the opportunity to learn about HPE security with access to business and technical sessions, training bootcamps, and demonstrations in the HPE Protect CyberSecurity Hall.

Ayehu will provide live demonstrations in its booth #SB44.  The demos will provide real-time insight into how cyber security automation and orchestration technology can create a closed-loop process that accelerates incident management and resolution. The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

For more information on the event or to register to attend, please visit http://h71056.www7.hp.com/hpe_protect 

About Ayehu

Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.


PR Contact:

Christy Kemp

Dahlia Public Relations




Attention IT Managers! How to Work Smarter, Not Harder…

Attention IT Managers! How to Work Smarter, Not Harder...There’s no question that today’s IT administrators are facing growing challenges in the wake of cloud, big data and increased mobility. These professionals are being pressured to produce at a maximum rate while also working with fewer resources and adhering to strict budgetary requirements. As a result, many have begun to embrace IT process automation as a tool to help them stay competitive and, well, remain employed. In fact, automation can help you better manage your busy schedule and free you up to tackle more challenging opportunities.

The issue is, not all ITPA products are created equal. If you’re considering adopting automation into your own operation, here are five key things to help you make the right choice.

Don’t Reinvent the Wheel. You’re already busy enough, so don’t choose a product that will create more work for you and your team. Instead, look for a solution that already comes with a proven track record. Choose an existing company that is established (preferably one that specializes in IT process automation) and whose product has been successfully implemented by a number of other companies. Don’t be afraid to ask for references and contact them to be sure the product you’re considering will be the right fit for your needs.

Built-In Basics. While the more complex capabilities of each solution may be different, the product you choose should at least contain out-of-the-box features that are most common. This includes routine tasks like software deployment, scheduled backups, security updates, service restarts and patches. Regardless of industry or geographical location, things like software, maintenance, security and compliance are factors that every IT manager must consider. Make sure the product you choose has these built-in capabilities ready to go on day one.

Ability to Be Creative. Beyond the basic automation tasks, the next thing to look for is flexibility. Once you’ve implemented the product and have automated the most common tasks, you’ll then want to start focusing on more complex workflows. This will be somewhat subjective, as it will ultimately depend on each IT manager’s specific strategic objectives, but overall the product should be easy to use, capable of interfacing with other programs and allow for a certain level of creativity to really customize it to the unique needs of the business.

Policy-Based Solutions. Every experienced IT administrator is aware of how critical it is to maintain a level of consistency when managing systems and users. The problem is, when these networks are at a global level, it’s simply not possible for IT professionals to be able to manually ensure that every single machine is in compliance with IT policies. IT process automation solutions that are policy-based offer the ideal solution to this dilemma. For optimum results, look for policy-based automation that will allow you to define, manage and enforce your organization’s IT policies across the entire network without the need for human intervention.

An active community helps. Along with solid customer service and product support, choosing a vendor that also has an active community of engaged IT process automation professionals can help make adoption, implementation and long-term maintenance easier. This community could be managed directly on the vendor’s website, or it may exist elsewhere, such as within a social network (like a LinkedIn group). Collaborating with like-minded professionals can not only help you maximize your use of the product, but it can also enhance your career.

Like it or not, IT process automation is becoming a necessity for IT managers who wish to remain successful amidst the present and future changes brought about by cloud, mobility and big data. The key will be choosing the right product. By keeping the five things listed above in mind during the selection process, implementation will go much more smoothly and the results will be more favorable over the long-term.

If you’re ready to begin automating but you’re not quite sure how, why not download your free 30 day trial to get a jumpstart on streamlining your IT operations and protecting your future against the many challenges that are to come.

eBook: 10 time consuming tasks you should automate

Cyber Security Best Practices: Assembling the Right Team

Cyber Security Best Practices: Assembling the Right TeamWhen it comes to strong cyber security it’s important to not only have the right technological tools in place, but also a dedicated team that is experienced and prepared to handle any incoming breach with the utmost precision. Assembling this team can involve choosing existing IT personnel to take on new roles, or it may require that you hire externally – depending on your current resources. In either case, there are certain guidelines that should be followed in order to ensure a smooth and effective implementation.

The first step in putting together a cyber security team is gaining a clear and accurate understanding of exactly what this group will be responsible for. This will help you further define each team member’s individual duties, who will handle what, which points of escalation will exist and how the group will work together. The more thought and preparation you put into this task, the better equipped your organization will be to prevent and address any and all incoming threats swiftly and effectively.

Successful cyber security teams will:

  • Closely monitor all systems for breaches
  • Consistently audit and assess existing strategies to identify any areas of potential vulnerability
  • Stay abreast of and proactively prepare for emerging threats
  • Research and evaluate new software options
  • Conduct regular penetration testing
  • Document all security incidents
  • Develop and continuously improve on best practices for cyber security
  • Serve is a central point of communication for both incoming reports of cyber security incidents as well as to disseminate critical information about security incidents to the appropriate parties
  • Promote awareness across the entire organization about the critical importance of cyber security and how to proactively prevent incidents from occurring
  • Continually hone and update current policies, procedures and systems to ensure maximum protection

Once you have a clear picture of what’s expected of your cyber security team, the next step involves getting them prepared and arming them with the resources they need to do their jobs most effectively. To accomplish this, you’ll need to begin by thoroughly training them on the location and proper use of existing cyber security tools that are currently in place within your organization. You’ll also need to facilitate access to critical data and any relevant information so that in the event of a potential threat, the situation can be handled without unnecessary (and costly) delays.

Your cyber security team should also be briefed on the appropriate notification and escalation policies. In other words, who is responsible for handling which tasks, who should be notified in the event of a legitimate security breach and which personnel will be tasked with making critical decisions. Having the right technology in place, such as an automated incident response strategy, can significantly improve in this area, as such a platform can provide a central point of communication and offer visibility for better ownership. It can also ensure that the right parties are always notified automatically to prevent costly bottlenecks and mitigate damages.

The cyber security team infrastructure will ultimately depend on the size and nature of your organization. Obviously, for smaller firms, there may be a good deal of shared duties and having a dedicated team may be more challenging. In these instances, automated incident response tools are especially helpful in bridging the gap and addressing areas of staff shortages. For larger enterprises, most cyber security teams are made up of at least the following key roles:

  • Team Lead
  • Incident Lead
  • Associate Members (IT contacts, management, legal representative and/or PR specialist)

Once you’ve got your team in place and have outlined the roles as well as their duties and responsibilities, the last step is developing a documented strategy for managing the incident response process. We recently shared an article entitled The Best Way to Manage Your Company’s Cyber Security, which includes some helpful advice and best practices for establishing a solid defense against cyber-attacks.

Finally, make sure that the team you’ve assembled and the cyber security policy you have in place is adequately supported by the right technology. Today’s online criminals are far more sophisticated than those of the past, and their attacks are relentless. The only way to effectively protect your firm is to meet them where they’re at – essentially, fight fire with fire, by using tools like automated incident response.

Is your cyber security as strong as it should be? Don’t take chances. Download your free trial of eyeShare today and start creating a hedge of protection that will stand the test of time.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

How to Reduce Network Downtime by 90%

According to Gartner, the costs associated with network downtime can range from an average of $5,600 per minute to well over $300k per hour. Of course, this estimate can vary greatly, depending on the size of the organization, the nature of the work being performed and a number of other factors.How to Reduce Network Downtime by 90%

Suffice it to say, though, that any amount of downtime can significantly impact your company’s bottom line. The time it takes to bring critical systems back up can mean the difference between a quick, painless recovery with minimal damages and the potential demise of your business.

The good news is, with the right strategy in place, you can effectively reduce network downtime by up to 90%. Here’s how.

Automate your incident management processes.

The best case scenario would always involve identifying and solving any incoming incidents before they have the chance to cause serious problems to your systems, applications and/or entire network. Without the right technology in place, this is next to impossible for human IT workers to manage – especially for larger enterprises. By automating these processes, every single incident that occurs is automatically identified, evaluated, prioritized and addressed accordingly without the need for human input. This can dramatically decrease the likelihood that an outage will occur in the first place, thereby preventing any network downtime.

Employ sophisticated notifications and escalations procedures.

In order for the incident management process to be executed flawlessly, the right individuals must receive notification in as timely and efficiently a manner as possible. For those instances in which an incident requires human attention, the automation tool can intuitively recognize and flag any potential issues and electronically assign them to the appropriate party. If that individual doesn’t respond, the next one in line will then be notified, and so forth. Escalations can also be handled in this manner, ensuring that any issues that could lead to potential network downtime are addressed immediately.

When IT staff responds, the system initiates an automatic follow-up message after a pre-defined timeframe. Once the problem is resolved the incident is closed and a recovery notification is distributed. If the problem remains open, an alert is automatically to the system administrator. This ensures that no incidents ever have the opportunity to go undetected or otherwise slip through the cracks.

Achieve full transparency of the entire incident management process.

Everyone in the IT department, but particularly those in management, should be able to determine who is working on what, the status of each incident and what next steps are needed. With the right automation solution, incidents are managed via a unified dashboard, which provides visibility and transparency throughout the entire incident management process. This further promotes problem ownership using bi-directional/ interactive communication for a more streamlined and efficient process. IT managers can quickly identify which team member is responsible for which issue and where they stand at any given moment.

Facilitate data analysis to develop and hone best practices.

The most effective way to develop best practices is to learn from past experiences. With automated incident management, IT leaders are able to generate in-depth reports on incident resolution performance and mean time to repair (MTTR), which will provide valuable insight into what processes worked well and where potential improvements can and should be made for a better future response strategy.

In addition to significantly reducing network downtime, automation also eliminates labor-intensive manual interactions and automates key processes such as system, network and application tasks. This will allow you to maintain control over these automated tasks and free up labor resources to focus on key issues that improve service levels.

If you’re ready to see this advanced technology in action, click here to request a free demo or better yet – download your free 30 day trial and experience it for yourself.

How to Get Critical Systems Back Online in Minutes

Live Webinar: How to Keep your CMDB up-to-date with IT Automation

Robot_with_database.pngCMDB’s can take years to build, and only seconds to break. It’s been estimated that up to 85% of organizations attempting to build a CMDB fail, and one of the most egregious reasons is an overly manual approach.  For example, what happens when assets are added/removed/updated in your network monitoring system, but those changes become too tedious to propagate manually to your ITSM platform?

Please join us on Wednesday, August 31st for a webinar showing how IT Process Automation can ensure your CMDB is up-to-date, no matter how many sources it needs to synchronize with.  We’ll provide a live demonstration of how changes in the Solarwinds Network Configuration Manager are automatically synched with the CMDB in ServiceNow Helsinki.

It’s a highly practical webinar you won’t want to miss!



Guy Nadivi, Director, Business Development – North America

Guy Nadivi, Director, Business Development – North America

 Peter Lee, Director, Professional Services

Peter Lee, Director, Professional Services




Space is limited, so be sure to reserve your spot right away. Click here to sign up now!



4 Obstacles to Robotic Process Automation in Financial Services

4 Obstacles to Robotic Process Automation in Financial ServicesWhile almost any business can benefit from robotic process automation, there are certain industries that are particularly ripe with opportunity. One such field is that of financial services. With such a high volume of daily transactions and mountains of require documentation, being able to leverage the power of automation to streamline operations and maximize efficiency while also cutting costs is the key to maintaining competitive advantage. Yet, there are still a great number of institutions that have yet to jump on the RPA bandwagon, and one or more of the following obstacles are what’s typically standing in the way.

It’s not a business priority.

In the IT realm, automation has long been regarded as a godsend and is widely used across most industries. Extending those technological capabilities and benefits beyond the IT department and into a broader business process tool hasn’t been quite so openly embraced. This is due in large part to a lack of knowledge and a failure to grasp the full spectrum of benefits that robotic process automation can present.

In reality, RPA has the potential to transform the financial services industry, dramatically enhancing how businesses are run and improving services levels both internally as well as at a customer level. It is flexible enough to fit with just about any business model and can scale up or down to meet the changing needs and demands at any given moment. Furthermore, the vast majority of routine daily tasks can be handled by machine, which makes for a much faster output that is free from the risk of human error.

Traditionally, financial institutions lack agility.

It’s somewhat paradoxical if you think about it, considering how frequently we hear of mergers and acquisitions in the financial sector, but in truth, banks and other institutions have traditionally lagged behind in terms of the ability to quickly adapt and respond to changing market forces. Furthermore, the increasing and evolving demands from a new generation of customers are forcing financial companies further out of their comfort zones. The thought of adding one more change – adoption of a new technology – can seem nothing short of overwhelming.

The beauty of today’s robotic process automation tools is that they are specifically designed to be robust yet lightweight and flexible. They don’t require a significant amount of training and they can be managed by just about anyone, regardless of technical know-how. As a result, institutions can have a significant portion of their tasks and workflows automated in just days, a far cry from the cumbersome software changes of the past.

Existing applications and systems aren’t compatible.

Another reason many financial service firms have not yet begun using RPA is because of the misconception that their legacy systems won’t be able to handle the transition. While this may have been true of certain products that were introduced to the market in years past, today’s robotic process automation software tools have been specifically developed to be compatible and fully integratable with just about every system and application currently used in the industry today.

What’s more, the right RPA tool can actually make your entire operations more cohesive by bridging gaps, eliminating silos and creating a much more unified infrastructure.

Concern over compliance and governance issues.

Without question, the financial industry is one of the most heavily regulated fields in the world. Institutions know that strict compliance with government and other regulatory bodies is absolutely essential and that failure to do so – no matter how miniscule the incident – could bring about monumental consequences. This fear has caused many leaders in this sector to avoid adoption of extraneous technology, which is how RPA is often viewed.

The robotic process automation solutions of today are actually ideal for highly regulated fields such as finance and insurance because they offer the enhanced ability to view, track and report any changes to business processes. Automated tasks are managed and controlled using a centralized dashboard. Furthermore, all tasks, workflows and processes can be documented and tracked for auditing purposes. Lastly, the right RPA product will be built with the utmost security in mind.

With the growing volume of data looming and rising costs associated with managing a successful financial services firm, banks and other institutions have no other choice but to take advantage of the technology that’s available to them. Recognizing the main concerns that may be holding you back and understanding the reality behind these misconceptions can make adopting and implementing RPA a much smoother and positive transition for everyone.

Ready to get started? Click here to download your free trial of eyeShare today.

eBook: 10 time consuming tasks you should automate

Not Enough Personnel to Handle Cyber Security Alerts? No Problem.

Not Enough Personnel to Handle Cyber Security Alerts? No Problem.As security breaches continue to plague companies across the globe, it’s becoming increasingly evident that developing and launching a dedicated cyber security incident response strategy is vital. But what happens if you’re working with a tight budget and simply cannot afford to gather a group of top IT talent to handle your incident response needs? Does that mean you’ll just be left to fend for yourself, assuming unlimited risk of cyber-attacks? The good news is no. Here’s why.

IT process automation can provide the ideal solution for organizations of every size and industry, whether it’s a smaller operation or an enterprise level firm. After all, budgetary restrictions affect businesses in every class. Rather than bringing in more IT professionals to handle incoming alerts and manage the response process, these companies can instead rely on technology to help close the gap while they remain a step ahead of potential security breaches.

What an automated incident response playbook does is it detects alerts as soon as they occur. These notifications may be nothing to be concerned about, but they may be indicators that someone unauthorized to do so is trying to access sensitive data. As the world learned from the Target debacle of a few years ago, and countless others since then, failure to adequately stay on top of these incidents can cause catastrophic problems for the company. Sadly, most of the victims we read about in the news simply didn’t have the resources in place to weed through every incoming alert and determine whether they were actual cyber security threats that required attention.

Had these organizations employed the use of automation, either solely or in conjunction with other existing monitoring platforms, the breaches that have cost millions of customers their personal information could have been avoided. It’s not that they needed more hands on deck. It’s that if they had the right tools in place when the initial incident occurred, their existing IT personnel would have been notified and action could have been taken immediately.

With a sophisticated automation product, the entire incident response process can be run smoothly and effectively. The moment a cyber security threat is made, it is detected by the system and evaluated for legitimacy and severity. Actual incidents are then prioritized and the appropriate steps are taken to address the situation. This may be completely automated, or it may trigger the need for human input. In the latter case, the appropriate party will be notified and the system will wait for instruction on how to proceed. With a quality automated incident response solution, this can be done from anywhere through remote capability.

There are a lot of options when it comes to building an incident response playbook. They can be developed based on real-life use cases to make them more effective in detecting and resolving incidents in a timely manner. Furthermore, this type of automation tool can be fully integrated with existing threat and vulnerability detection systems to create a more robust and solid cyber security strategy. With the right system in place, incident response time can be reduced from hours to mere minutes.

There’s no question that organizations across the world are facing increasing need to beef up their cyber security plans and improve their incident response processes. With automation, the need to take on more staff at a much higher expenditure is no longer necessary. Instead, technology can be seamlessly implemented to create a more efficient and highly effective process, giving your organization greater protection against future cyber threats.

Is your business as safe as it should be? Download a free 30 day trial today to experience how automation can help.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

How to Calculate the Cost Savings of Self-Service Automation

How to Calculate the Cost Savings of Self-Service AutomationIt’s surprisingly not uncommon to see enterprise-level organizations still running operations with manual processes. Not only is this extremely inefficient, but it’s also costly, both in terms of resource allocation and the increased risk of human error. Automation is revolutionizing the way businesses operate by shifting this rote work from human to machine. Furthermore, self-service automation is allowing businesses to better optimize their IT departments, making them much more efficient and therefore profitable. But is it really worth the investment? Let’s take a closer look.

First, before we can get to the nitty gritty of just how valuable self-service automation can be, it’s important to understand precisely what this term refers to. In reality, most of us encounter some degree of self-service automation just about every day of our lives, whether it’s processing a payment electronically from our mobile device, using the self-checkout at the grocery store or even using a vending machine to purchase a snack.

In the business world, self-service automation involves enabling the end-user to handle specified transactions on their own, without the assistance of someone in IT. This could involve anything from resetting a forgotten password to going through the new employee onboarding process. By removing the need for IT to get involved, the process is faster and therefore much more efficient. From the end-user’s perspective, they are able to perform their jobs better. For the IT department, time is much more effectively allocated to other, more complex and mission-critical projects.

But obviously all of these benefits come at a cost, and the only way to justify such an expenditure is to determine that doing so will, indeed, provide a significant enough return to make it worth the investment.

Accurately calculating the return on investment, or ROI, of self-service automation begins with a detailed evaluation of the current amount of time being spent performing basic IT services. For instance, how many hours per day do your IT workers spend processing password resets? What about system restarts? List out all the tasks that could potentially be shifted over to the end-user and then calculate how many man hours are spent on each of these tasks daily.

With this information in hand, the next step in calculating self-service automation ROI is to figure out how much money is currently being spent on those man hours. This can be broken down relatively simply, by taking the average hourly rate of an IT worker and multiplying that by the number of hours being spent on tasks that could potentially be automated.

For the purpose of this example, let’s say you’re paying an average of $30/hour for your help desk employees. Now, let’s assume each of these employees is currently spending 4 hours each day processing password reset requests. Assuming each employee works 50 weeks out of the year would leave us with the following equation:

$30 x 1,000 hours/year = $30,000

That’s $30k being spent each year on manual password resets alone, times however many employees you’ve got processing these requests. And, that’s not including any of the other manual tasks routinely being processed by IT personnel.

Now that you’ve calculated what you could potentially be saving, you’ll need to determine the total cost of ownership (TCO) of a self-service automation tool – that is, the total of all expenses associated with its software, hardware, services, implementation, training and maintenance. Calculating the true ROI of adopting self-service IT options requires that you take the total cumulative cost savings across all services that could be automated and subtracting that from the TCO. This will demonstrate approximately how much you will net in the process.

Additionally, there are a number of other benefits to adopting self-service automation that are a bit more challenging to quantify but are equally important to keep in mind. These include:

  • Faster service and delivery
  • Improved satisfaction levels
  • Better user experience
  • More cost-effective service model

If you’re considering self-service automation for your organization, your best bet is to give it a try for yourself. Once you experience what a difference this advanced technology can have for your business operations, you’ll want to start automating everywhere.

Click here to download your free 30 day trial of eyeShare and see why automation is worth the investment many times over.

IT Process Automation Survival Guide