Think Virtualization Isn’t an Option for Your Small Organization? Think Again!

Until recently, the concept of virtualization was something that many chalked up as a privilege only afforded to larger enterprises. The expense alone made it seem out of reach for small to mid-sized businesses. What’s more, in a much less dominating environment with different needs, smaller companies couldn’t really benefit from virtualization. Or could they? Let’s take a closer look at how virtualization can benefit businesses of any size, and, more importantly how you can make it happen for your company.

One of the most common misconceptions about virtualization is that its main purpose is to support larger data centers that have dozens of servers (or more), effectively consolidating them onto a single platform. This further perpetuated the belief that SMBs had no real use for virtualization. After all, most small to mid-sized firms only have to worry about managing a few servers. The reality is, virtualization is actually more about supporting growth and promoting flexibility, something that organizations of every shape, size and industry can benefit from.

The main thing that has long held SMBs back from upgrading their data centers is an obvious one: cost. Couple this with the complexity of the process and the proposed time it takes to accomplish such an upgrade, and it hardly seems worth the investment. Virtualization can actually help alleviate much of this burden by allowing smaller firms access to additional resources on an ad-hoc basis. This provides the opportunity for growth without costing too much time, money or other resources.

Understanding the benefits of virtualization for SMBs is only half the battle, however. The next important step is determining how to leverage this powerful tool without going over budget, something that just about all small to mid-sized organizations are concerned about. The first thing to consider is hardware. One major barrier to virtualization that SMBs have faced in the past is the cost and power requirements of traditional rack, tower and blade servers.

Several vendors in the market today have recognized this and are working to provide a solution. For instance, the development and subsequent release of mini-tower servers and micro servers, such as those now offered by HP, provide the perfect balance of power and functionality on a smaller scale and at a much more reasonable price. One such small-form server can support up to 16 GB of memory and dual core CPUs with much lower power requirements than traditional hardware.

The second component to consider is software. While there are others available on the market, by far VMware is considered to be the premier vendor for virtualization. Unfortunately, the high quality and solid reputation of the VMware product is reflected in its hefty price tag. The good news is, there’s a workaround for SMBs called the VMware hypervisor. This option is completely free, allowing the creation of a host without limit to memory and CPU. Yes, that’s right….it’s completely free.

Of course, these free hypervisors do not include all of the advanced management features that come with the full product, such as centralized management, vMotion and High Availability. That being said, the VMware Essentials Kit can help to bridge this gap. In fact, this solution was specifically designed for the SMB, offering centralized support and management options with the ability to leverage VMware without having to make a significant investment until the time is right.

Once virtualization is in place, the last step is figuring out how support will be handled moving forward. Both VMware as well as the other hypervisor vendors on the market today offer a variety of technical support options, either at a flat-rate, prepaid contract or per-incident basis. As can be expected, this type of paid support can add up rather quickly. The good news is there are other options available, such as free community support and other online user groups. The only downside to this is the time it may take to receive an answer and the fact that this type of support isn’t guaranteed to be accurate.

There is also the option of using third party technical support, which is typically much less expensive than support provided directly from the vendor. Of course, one of the best ways to minimize the cost of support is to ensure that users are trained properly in the first place. Many hypervisor vendors offer free online training options. While this certainly doesn’t replace the comprehensive training offered via paid classes, it’s still a beneficial option that is budget-friendly.

In conclusion, virtualization is no longer something reserved only for larger organizations. With the increasing number of lower-cost options and improved availability of online support, SMBs of any size, budget or industry can take advantage of this powerful tool for further growth and future success.

Did you know that eyeShare can integrate seamlessly with VMware? With these two powerful tools, you can now automate complex tasks and workflows in VMware while fully managing your virtualized computing infrastructure. Download your free trial to get started today!


Will NOC Automation Eliminate the Need for Human Personnel?

Will NOC Automation Eliminate the Need for Human Personnel?Whether you work in a dedicated Network Operations Center (NOC) or operate something similar as part of a team that processes incoming tickets, you’ve probably already heard rumblings about the concept of NOC automation. Perhaps you’ve bought into the idea that this technology will all but eliminate the need for human workers. Maybe you’ve already started brushing up your resume, looked into going back to school or are even thinking of changing career paths. Will NOC automation really replace human personnel? Not quite. In fact, to the contrary, here are five ways it will actually make your job even better.

Avoid Alert Fatigue

NOCs and their smaller counterparts handle an incredibly high number of tickets on a daily basis. Logic predicts that the greater the volume of tickets, the more challenging it becomes to do your job effectively. This is why so many in this field experience burnout, sometimes known as alert fatigue. Furthermore, with so many minor issues being fielded, it can be difficult to focus the appropriate amount of attention on critical situations, which means the entire organization can potentially suffer.

With NOC automation, much of the repetitive day-to-day tasks can be shifted to machine and the entire alert process can be streamlined and optimized. Add in the option of self-service automation, which allows the end-user to handle many of their own simple requests, like password resets, and the skilled IT pros are suddenly freed up to apply their time and talent to more important tasks.

Improve Communications

When an incident occurs in a busy NOC environment, it’s alarmingly easy for the process to hit a bottleneck or become lost in the shuffle. This is especially the case for situations in which escalation is required. The front-line employee may initiate a request immediately, but if that process isn’t managed properly, there’s no telling where it will go from there. NOC automation is specifically designed to streamline the notification and escalation process so that everything moves through the pipeline in a smooth, timely manner.

When IT staff responds to a notification, an automatic follow-up message can be triggered after a pre-defined timeframe. When the problem is resolved, the incident is closed and a recovery notification is distributed. If the problem remains open, an alert is automatically sent to the system administrator for further review and attention. This ensures that the lines of communication always remain open and flowing freely to eliminate costly delays.

Greater Incident Management

When an incident is triggered and a NOC employee is available to handle it, there’s usually no issue. But what happens if that person isn’t available, or doesn’t have the capacity to respond in a timely manner? The risk of a ticket sitting in limbo is greatly increased without some type of automated strategy in place. When NOC automation is implemented, the incident management process is much more efficient.

When an incident is triggered, the appropriate representative is notified. Here’s where technology really makes a difference. Should that person fail to respond in a specified amount of time, the system automatically escalates the incident to the next person in line, and so on. Furthermore, notifications and responses can be sent in a variety of ways, including email and SMS, which makes the entire process easier.

Gain Better Insight for Best Practices

NOC teams that perform best know that it requires continuous process improvement to stay a step ahead of the game. This is achieved through detailed, strategic reporting and analysis. Done manually, this can be a bear to perform and is probably at the top of the list of the least enjoyable tasks. The good news is, NOC automation is capable of enhanced tracking and reporting, which means that the necessary data will be available ad-hoc at the click of a button. Advanced analytics can then be performed to help identify and develop best practices for ongoing success and future improvement.

Escalation to Management or Clients

Depending on the type of service your NOC provides, keeping customers in the loop on the status of incidents may be a requirement. Furthermore, those in leadership roles within your organization, including executive management and possibly even specified shareholders, should be kept abreast of the status of things like significant outages. In either of these cases, figuring out who needs to know what, who will be in charge of spearheading this communication and executing an open dialogue can be a challenging and time-consuming task.

With NOC automation, alerts can be automatically sent to designated parties so they are kept in the loop and workflows can be set up to notify other business stakeholders about critical incidents. Additionally, in-depth reports on incident resolution performance and mean time to repair (MTTR) can be generated to satiate management and keep them in-the-know, reducing the need for follow-ups and manual status reports.

In conclusion, NOC automation is not poised to take over and replace human workers, but rather it is designed to enhance and complement the skilled personnel working within.

Want to see for yourself just how these benefits can play out in your NOC? Start a free trial of eyeShare today by clicking here.

5 Ways to level up your service desk using it process automation

4 Signs Your Organization is Ready for Automation

4 Signs Your Organization is Ready for AutomationAutomation is certainly not a new concept. In fact, it’s been in use to some degree for over a century. Yet, there are still a great number of enterprise-level organizations that are on the fence about whether this advanced technology is really worth investing in. If you are one of these late bloomers and are still unsure of whether or not you should take the plunge and employ IT process automation in your company, here are four signs that will let you know it’s time.

Your IT department is struggling to deliver services in a timely, efficient manner.

When a ticket gets opened to IT, how long does it take to achieve satisfactory resolution? In today’s fast-paced business environment, regardless of what industry you are in, agility and efficiency are absolutely critical to ongoing success and future growth. If the demands of your workforce are becoming too much for your skilled IT personnel to handle, the time to leverage technology has come. Not only will IT process automation alleviate the burden of many of the day-to-day repetitive tasks, but it will also free up your talented technologists to apply their skills in a more resourceful and profitable manner.

You have way too many staff members on hand just to handle those peak cycles.

Optimized resource allocation is the key to running a lean, profitable operation. If you have far too many IT employees on the payroll just so you can ensure smooth workflow during peak cycles, you are undoubtedly wasting money the rest of the year. Conversely, if your current IT department becomes completely overwhelmed during those peak cycles, your capacity is too low and you’re likely to see higher employee turnover rates. IT process automation provides the ability to scale up or down as needed without having to make any changes to your human workforce.

Your employees are wasting an incredible amount of time and effort on repetitive tasks.

Even if you feel that your operation is being managed at the appropriate capacity and the turnaround time of your IT department is acceptable, if your IT employees are spending the majority of their day completing manual tasks and processes, you’re wasting money and missing out on opportunity. You’re also facing a much higher risk of costly human error. Why not let ITPA handle these simple, routine tasks? That way you’ll be paying an appropriate salary to workers who are able to better utilize their valuable skillset and the work will be completed faster and more accurately.

Your legacy systems and applications are operating independently.

Of course it doesn’t make sense to invest in an entire system overhaul, but what kind of operation are you running if every application you’ve got in place is functioning in its own silo. The problem many organizations face is the fact that legacy systems which offer useful benefits individually don’t have the capability of working together. This leads to tremendous inefficiency. The beauty of most modern IT process automation tools is that they are designed to integrate existing systems, platforms and applications to create a more cohesive and streamlined infrastructure. This allows the organization to avail itself of all the benefits of each legacy system as they work in tandem, complementing and enhancing each other’s capabilities.

If you can relate to any of the four challenges listed above, the time to consider adopting ITPA is now. Get started today with your free 30 day trial and see for yourself what you’ve been missing out on.

eBook: 10 time consuming tasks you should automate

Considering Process Automation? 4 Things to Keep in Mind…

Considering Process Automation? 4 Things to Keep in Mind...Process automation isn’t a fix-all for everything, and it’s not necessarily appropriate in every situation. When used in the right instance, however, automation can help you avoid doing double the work, saving you both time and money in the process. When determining whether process automation is a good fit, there are four main areas that must be taken into consideration. Let’s take a closer look at each of these key factors.

1 – What task are you considering automating?

There are ultimately three driving forces behind the decision to automate: repetition, simplicity and need. If there are particular tasks that are performed repetitively – especially those that don’t require much human input or a high degree of variation – chances are you can turn them over to technology. Likewise, if there is a clear business need for introducing process automation into a certain process or workflow, doing so can improve performance and efficiency, making it well worth it. In other words, look for tasks that are relatively straightforward, occur frequently and repetitively, and present a legitimate opportunity for improvement.

2 – What software, systems and data will be required?

Once you’ve determined what tasks you’d like to automate, the next step is figuring out which systems and software products will allow you to achieve this goal most effectively, and at what cost. If you’re looking for something simple, like data entry automation, the options will be many. More complex processes and workflows will obviously require more robust technology. Additionally, you will also need to consider which other systems will need to be integrated into the process so that you can determine compatibility before making a final decision.

3 – Do you possess the bandwidth and adequate skill sets to get the job done?

What type of impact will process automation have on the proposed task and is it worth it? If there’s just one person handling the manual, repetitive duty, perhaps it’s not worth the investment of time, money and other resources to introduce an advanced automation product. On the other hand, if there are dozens, hundreds or even thousands of workers churning out the same task, over and over, automation can present a truly beneficial solution by boosting efficiency and improving overall output. You’ll also need to determine whether those charged with implementing an automation tool possess the right skill sets to get the job done right.

4 – Will it help or hurt you in the long run?

When done right, and under the appropriate circumstances, process automation should make life easier for yourself and your team. To the contrary, if automation does nothing but create more processes, the end result can sometimes become more complicated and burdensome. The best approach is to weigh the risks and benefits, and take the process one step at a time. Automate one or two simple tasks, and then build from there until you’ve successfully taken advantage of the true value of automation. Remember, the goal is not necessarily to reach 100% automation, but rather to optimize processes to make them most effective for the business.

If you’ve considered these 4 things and you’re still not completely convinced that automation would be the right fit for your organization, perhaps a free product demo would help you make a more informed decision. Or, better yet, start a free trial and experience for yourself what process automation can do for your business.

eBook: 10 time consuming tasks you should automate

Ayehu Software Names Ido Freedman of Amdocs as IT Process Automation Super Hero

Ido Freedman Amdocs Super HeroAyehu Software, industry-leading developer of a lightweight, enterprise-grade IT Process Automation solution is pleased to announce the latest recipient of its IT Process Automation Super Hero  Award. This month, Ayehu has selected Ido Freedman of Amdocs. Ido was chosen in particular because of how he has leveraged IT process automation to streamline operations for his team and his organization as a whole.

In his role as Technical and Business Operations Analyst in Amdocs’ network operation center (NOC), Ido is tasked with managing a great number of processes and services, each of which has its own procedure in place. For instance, the company’s infrastructure requires maintenance of files for incident escalations. When such tasks are performed manually, it can take an operator a significant amount of time to be able to implement the appropriate policies and procedures – time that could be much better spent focusing on more mission-critical projects.

Initially, Amdocs implemented the eyeShare product 5 years ago, so it was in place when Ido joined the team. 6 months ago, however, the NOC embarked on an entire system infrastructure overhaul. At that time, a number of additional tasks, processes and workflows were streamlined using IT process automation, including incident escalation, URL checks, server resets, service restarts, SSH commands and much more. They also added self-service options for escalation purposes.

“The eyeShare product provided a platform for automation which has dramatically reduced event handling time and improved the incident escalation notification process,” comments Ido. “For me personally, it has provided the opportunity to gain a much more in-depth understanding of system architecture as well as the ability to improve my competencies in things like SQL and power CLI. I couldn’t have accomplished these things without the help of automation.”

Ayehu’s IT Process Automation Super Hero award honors outstanding professionals who recognize the power of automation to improve the way their organizations run. Any individual or team that uses the eyeShare product within their business is eligible to receive the award.

About Amdocs

Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. For more information, please visit

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit

IT Process Automation Survival Guide

Is Your NOC Bullying Your SOC?

Is Your NOC Bullying Your SOC?Without question there are marked similarities between the Network Operation Center (NOC) and the Security Operation Center (SOC). Unfortunately, these similarities often lead to the misconception that the duties of each role are interchangeable. Couple this with the widespread opinion that having a NOC in place negates the need for a formal SOC and you’ve got a scenario wrought with tension, resentment and, often times, downright bullying. In reality, the NOC and SOC both provide unique value to the organization, but only if they are able to cohesively work together.

Key Differences

The first step in marrying the NOC and SOC in a harmonious relationship involves recognizing and understanding the key, fundamental differences between both roles. Yes, both teams may be responsible to some degree for identifying, evaluating, resolving and/or escalating issues, however it is the type of issues and their subsequent impact that ultimately separate these two groups. For example, the NOC is typically tasked with handling incidents that affect availability and/or performance while the SOC focuses mainly on incidents that could potentially impact the security of assets. Both are working toward a shared goal of managing risk, however, how they approach and achieve that goal varies greatly.

Measuring Performance

NOCs and SOCs are also measured differently in terms of performance. The job of the Network Operations Center is to manage, maintain and meet service level agreements (SLAs) as well as handle incidents in such a way that limits any potential downtime as much as possible. In other words, NOC technicians are measured on how well they optimize system availability and performance. The Security Operations Center, on the other hand, is measured primarily on how well they protect sensitive data, hence the “security” title.

Both of these tasks are of critical importance to the success and ongoing profitability of an organization and should therefore be handled as separate but equal functions. Unfortunately, many organizations fall into the trap of believing that both can be combined into one universal operation. This can spell disaster, not necessarily because either is incapable of handling the other’s duties, but rather because of the stark contrast with which each approaches their role.

Separate But Together

Another key reason the NOC and SOC should be operated individually but in conjunction with one another is because of the specific skillsets technicians of each specialty possess. For example, a NOC analyst must possess proficiency in network, systems and application engineering. This extensive experience and educational requirement has occasionally led to the mistaken opinion that NOC team members are somehow smarter or more skilled.

In reality, SOC analysts must exhibit a similarly complex skillsets specific to security engineering, thereby debunking the notion that NOC representatives are somehow superior. Driving home these distinct yet equally important differences can help mend fences and create a more cohesive interdepartmental relationship based on mutual respect and understanding.

Further complicating the situation is the very nature of the adversaries each group must deal with on a daily basis. The NOC focuses on naturally occurring system events while the SOC faces vastly different “intelligent adversaries,” such as hackers and other cyber-criminals. As such, the solutions and strategies each group must develop, implement and maintain will also vary significantly. Expecting one group to adapt to the other’s policies, processes and priorities is a recipe for disaster.

Greater Demands = Higher Turnover

Lastly, there is the reality of the many demands and pressures placed on each of these groups and the subsequent way they respond. Security Operation Centers tend to have a much higher turnover rate than that of NOCs, with the average length of employment of a level 1 SOC topping out around 2 years or less. This is due in large part to the volatile and ever-changing nature of security operations. The tenure of NOC representatives tends to be significantly longer. It would therefore only stand to reason that expecting a NOC analyst to also take on the duties of a SOC would result in greater attrition and subsequently higher turnover rates across the board. It’s a costly price to pay for most businesses.

A Match Made in Heaven

Ultimately, the ideal solution to avoiding issues between the NOC and SOC is to recognize, understand and respect the subtle yet fundamental differences and find a way to foster collaboration and cooperation between the two. One way to accomplish this goal is to employ technological tools, such as automation, to connect both teams, promote the sharing of data and systems and facilitate a close working relationship through which each department complements the other. The SOC can focus on identifying and analyzing security incidents and use the data they gather to propose fixes to the NOC, which can then evaluate and implement those fixes accordingly, improving operations as a whole.

Get started with automation for your NOC, SOC or both by downloading your free trial of eyeShare today.

How to Get Critical Systems Back Online in Minutes

How to Maximize Business Efficiency in 4 Easy Steps

How to Maximize Business Efficiency in 4 Easy StepsIn today’s business world, sufficiency is no longer enough to remain competitive. Organizations of every size and industry are listing their biggest challenge as finding a way to maximize efficiency to help them improve performance and service levels. Unfortunately, the flipside to that coin is figuring out how to achieve this goal at the lowest cost possible – something that may have seemed next to impossible. That is, until now. If you are looking for a cost-effective way to bring your business to peak performance, here’s how you can do so in just four easy steps.

Step 1: Organize & Plan

Planning is the secret to operational efficiency because it allows you to identify areas that are causing problems so they can be addressed accordingly. It also provides the opportunity to develop and implement formal strategies that will help keep everyone on track and on budget. Evaluate the workload down to as minute a detail as necessary and then build out from there. Create schedules, establish timelines and SLAs and develop action plans for each job, team, department and business unit.

Step 2: Use Technology

In today’s digital age, there’s really no excuse not to be leveraging technology for all of the many benefits it affords. Operational efficiency can be dramatically improved, as can overall productivity, by using affordable tools like robotic process automation. This works by shifting manual, repetitive (but necessary) tasks and workflows from human to machine, streamlining production and eliminating errors. Meanwhile, workers will be freed up to apply their valuable skills to more important business-critical projects, like developing new product ideas or implementing an accelerated growth strategy.

Step 3: Manage

Once you’ve established your business process strategies and implemented tools like robotic process automation, the next important step is making sure the policies and procedures in place continue to operate as smoothly as possible. Business leaders must be intimately familiar with the overall goals and objectives of the company, particularly as they pertain to maintaining operational efficiency. This can be further solidified by incorporating efficiency milestones and achievements right into the performance review process. Make it matter to them, and you will see an improvement in all areas.

Step 4: Audit

Achieving operational efficiency isn’t a ‘set it and forget it’ initiative. It’s an ongoing process that should be treated as such. Leadership should remain vigilant about monitoring and measuring performance against the company’s strategic goals to identify areas where improvements can and should be made. Furthermore, as newer technologies are discovered and released, such as new and improved robotic process automation tools, they should be regularly evaluated and adopted when appropriate. Fast and effective change management is essential if your business is to maintain the highest efficiency levels.

Maximizing your organization’s efficiency is the key to ongoing success and future growth. It starts with the right plan, a strong technological advantage and dedicated attention, both to the here and now as well as the needs of tomorrow.

Ready to give your business the lift it needs to get a step ahead of the competition? Start your free trial of eyeShare today and experience for yourself what a difference robotic process automation can make.

eBook: 10 time consuming tasks you should automate

Ayehu Extends Everbridge’s IT Alerting and Targeted Notification Solution with Remediation Workflow Automation and Orchestration Integration

Customers Benefit from New Level of Automation Functionality to Improve Incident Resolution for Maximum System Uptime

Ayehu, a leading provider of enterprise-grade automation and orchestration solutions for IT and Cyber Security Incident Response Automation, today announced that it has partnered with Everbridge to extend its IT Alerting solution with added automation and integration capabilities. The partnership results in improved IT incident communications and faster incident resolution for maximum system uptime and reduced costs.

For many organizations, common IT incident resolution processes include detection, incident logging, IT staff notification and remediation. This is a fragmented process that involves time-consuming manual activities and communications. Ayehu eyeShare’s integration with Everbridge IT Alerting fills this gap by providing closed-loop workflows with automated targeted notifications to fix IT issues faster and reduce costs for every incident.

“Even very short service outages and interruptions can be extremely damaging to organizations. At Ayehu, we are experts in seamlessly integrating with partner platforms and applications to automate IT tasks and processes that drastically improve results across the board,” said Ayehu CEO, Gabby Nizri. “By combining Ayehu’s automation technology with Everbridge’s IT Alerting, customers will benefit with greater efficiencies, faster resolutions and less costly downtime.”

Ayehu’s integration with Everbridge will automatically notify the right IT staff of an issue via multiple communication channels, allowing them to perform the necessary remediation steps directly from their smartphone. This process reduces the time needed to restore critical services, minimizes service desk calls from impacted customers and improves overall incident management and critical communications processes to both internal and external resolvers, employees, executives and customers.

“By integrating with technologies like Ayehu’s eyeShare, we can further streamline and improve the critical communications process during an outage by offering automated workflow remediation,” said Vincent Geffray, Sr. Director, IT Alerting, Everbridge. “As IT incidents continue to rise, we remain committed to finding the best possible ways for organizations to minimize disruption, effectively communicate during IT incidents and stay on track.”

Additionally, Ayehu will enable Everbridge to add extensive integration capabilities to its platform.  As a result, customers will be able to easily and securely integrate their on-premise and cloud applications to Everbridge using Ayehu.

Ayehu eyeShare is an agentless solution that automates simple, repetitive IT tasks as well as complex processes spanning across multiple IT systems, resulting in lower costs, higher levels of efficiency and improved availability of mission-critical systems. In addition to integrating with Everbridge IT Alerting, Ayehu also seamlessly integrates with the leading ITSM platforms such as ServiceNow, JIRA, Remedy and HPSM; network monitoring systems such as Solarwinds, SCOM, Tivoli-Netcool; and several SIEM tools, including Intel-McAfee, Splunk, HP ArcSight, IBM Qradar and more.

About Ayehu
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation and orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Everbridge
Everbridge is a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running. During mission-critical business events or man-made or natural disasters, 3,000 global customers rely on the Everbridge platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. A broad set of applications enable companies, hospitals, agencies, states, cities and towns to address issues related to severe weather and man-made incidents, IT outages and cyberattacks, safety of traveling staff, and facilitate regulation-compliant messaging. Everbridge serves 8 of the 10 largest U.S. cities, 7 of the 10 largest U.S.-based investment banks, 24 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. Everbridge is based in Boston with additional offices in Los Angeles, San Francisco, Beijing and London. For more information, visit, read the company blog,, and follow on Twitter and Facebook.

The Best Way to Manage Your Company’s Cyber Security

The Best Way to Manage Your Company’s Cyber SecurityA few years ago, The Wall Street Journal estimated that cyber-crime was responsible for nearly $100 billion in losses in the US alone. This amount has been widely disputed and is believed by many to be much higher. Meanwhile, British insurance company Lloyd’s estimated that cyber-attacks cost companies in the UK up to $400 billion every year. This damage includes the direct impact of a cyber security breach as well as the post-attack disruption it causes.

And it’s only going to get worse. In addition to cyber-crime costs quadrupling from 2013 to 2015, Juniper research predicts that those costs will increase to $.2.1 trillion globally by the year 2019.

Cyber-crime is something every business in every country on every continent in the world must be mindful of. According to Ginni Rometty, the Chairman, CEO and President of IBM Corp., these types of attacks could very well be the greatest threat businesses have ever seen.

So, what can you do to protect your organization? What will it take to ensure that your business doesn’t become a part of the alarming statistics listed above? Well, it starts with creating a comprehensive cyber security incident response strategy – that is, a formal plan for proactively defending against incoming attacks that also includes a documented course of action for addressing and remediating incidents in as timely and effective a manner as possible.

That being said, here are five key steps to actively managing your company’s cyber security.

Establish ground rules.

First and foremost, make cyber security a priority and make it clear that protecting the assets of the company is everyone’s job. Establish policies and procedures, communicate them clearly and regularly and enforce them as needed. For instance, develop, institute and enforce a policy that requires all network users to create and use strong passwords. Post banners that remind users of their responsibilities and restrictions regarding the security of company data.

Get the right team in place.

Today’s cyber-attackers are as savvy and sly as they’ve ever been. They are constantly working to identify new vulnerabilities that they can exploit. In order to combat these sophisticated criminals, you must assemble a team that is dedicated to developing, implementing and managing your organization’s cyber security incident response strategy. It cannot be an afterthought or a side-venture. The team should be well-trained and provided with all the tools, technology and support they need to effectively prevent, monitor, assess, respond to and recover from any security incidents.


It’s been said that the best defense is a good offense, and perhaps in no arena is this more accurate than in cyber security. Being proactive about how you approach your company’s security can mean the difference between an attempted attack and a successful (and costly) breach. Make sure that you have invested in quality monitoring systems, including a combination of technology and skilled security professionals. The ability to quickly pinpoint a potential threat and assess it immediately, before it has the opportunity to wreak havoc will greatly improve your odds of keeping sensitive data safe from harm.


The types of cyber-crimes being perpetrated today are far more complex than ever before. Additionally, criminals are using advanced technology to launch relentless attacks at an almost mind boggling rate. The only sure way to fortify your organization’s defense against these ferocious onslaughts is to leverage that same technology to your own advantage. This comes in the form of automation, which provides a round-the-clock virtual army of defenders that stand at the ready to help identify, assess, verify, prioritize, notify and take action against any legitimate incidents. This instant and effective process can dramatically reduce the impact of a threat and significantly mitigate damages – all without the need for human intervention.

Be proactive about the future.

Last, but most certainly not least, it’s just as important to plan ahead as it is to be prepared in the here and now. A solid cyber security incident response strategy should also account for future attacks to further secure and fortify your defense. This can be accomplished by using the documentation from past incidents and determining best practices for future events. It should also involve regular testing and verification of existing systems, applications and security measures to identify weaknesses so that they can be adequately addressed before they become a liability.

Is your cyber security strategy strong enough to prevent your organization from becoming the next victim of a savvy online criminal? Can your company afford such a devastating blow? The time to take action and safeguard your assets is now.
Get started today by downloading a free 30 day trial of eyeShare.

IT Process Automation Survival Guide

Ayehu’s Help Center – First Steps

To sign up with Ayehu’s Help Center:

  1. Access and click the Sign Up link.1
  2. Fill in your full name and company name, click the Sign Up button and wait for a verification email. If you do not see the email in your inbox after a few minutes, search your Junk/Clutter/Spam folder.
  3. Follow the link in the verification email and choose your password.

Where can I find answers before submitting a new ticket?

Before submitting a new ticket, you may search our knowledgebase and community for a quick answer to your question/problem. Use the main search field to search for relevant articles written by Ayehu’s experts, or relevant community posts and comments written by other eyeShare users like you.


How do I submit a new ticket?

To submit a new ticket:

  1. Click the Submit a Request link:32. Choose the type of issue for which you need assistance and fill in the rest of the form as requested.


How do I follow my ticket’s activity?

Following each ticket update, an email will be sent to your mailbox. You will be able to either reply to the email or browse the ticket in the help center and continue from there.

How do I keep track of my tickets?

Simply go to My Activities page. You may view the tickets that you opened and the tickets that were opened by anyone else in your organization.



If you have any suggestions on how to improve Ayehu eyeShare or Ayehu Help Center, please do not hesitate and add a new post in the community’s Product Feedback topic (-: