Overcoming Common Barriers to IT Process Automation Adoption

Overcoming Common Barriers to IT Process Automation AdoptionIT process automation is far from a new concept. In fact, it’s something that is becoming more and more widely embraced across just about every industry. Yet, there are still many who are in the position of decision maker that still aren’t convinced of the value that automation can bring to their organizations.

Among the most common objections given for why NOT to embrace IT process automation are:

  • Cost
  • Complexity
  • Learning Curve
  • Integration with Legacy Systems
  • Fear

Let’s take a look at each of these objections in greater detail, and examine how each can be overcome with the right IT process automation tool.

The first concern that many IT leaders and other key decision makers have about introducing automation is cost. This is especially true for smaller enterprises that may be working with much leaner budgets. While there’s certainly no doubt that implementing an automation tool will incur some expense, it doesn’t necessarily have to break the bank. For instance, a lightweight solution can be highly effective yet affordable enough to suit any budget. What’s more, the overall savings realized from automation will balance out the up-front expense over time.

Next is the concern of the complexity of IT process automation. People in just about every industry are showing more and more interest in automation. That is, until they hear horror stories about how complicated the process is. Truth be told, there are certainly complex systems and products on the market today that bring with them steep learning curves, making them difficult to implement and more challenging to manage.

The good news is not all automation products are this arduous. In fact, some products allow you to still automate both simple and complex workflows and processes, yet can be installed and implemented in mere minutes. This type of IT process automation product is designed to be user-friendly, making initial training and ongoing management a breeze. What’s more, there’s no need for users to possess extensive knowledge of things like script writing. It’s ‘plug and play’ at its best.

Another commonly cited reason for resisting automation is the concern over how it will integrate with existing systems. Nobody wants to go through an entire overhaul and replacement of legacy systems. That could take a tremendous amount of time and money. What these naysayers don’t realize is that a quality automation product can integrate seamlessly with legacy systems. There’s no need to replace. Simply restructure and realign to enhance performance and efficiency.

Finally, although perhaps of biggest concern, is the fear that automation will replace humans in the workplace. Some IT professionals still view automation as some sort of enemy with whom they must compete to protect their job security. To the contrary, automation isn’t meant to eliminate humans, but rather to provide a tool that will improve their lives considerably. Why? Because IT process automation removes all of the menial, repetitive tasks that would otherwise be bogging down IT personnel, freeing them to focus on other, more challenging tasks and projects. It also allows IT personnel to further improve their own skills and hone their expertise, making them much more marketable.

To further drive home these points, let’s take a look at a real life scenario in which automation was leveraged – albeit with a bit of hesitation – but was quickly discovered to be of tremendous value to the IT department and the organization as a whole.

One large insurance company has been slowly but surely automating key IT processes using the eyeShare product. The IT Director, who is responsible for managing the project, began by using the automation process to manage alerts generated by their existing monitoring tool. The goal was to take level one staff out of the loop by at least 80%.

Before automation came into play, an alert would go to the NOC rep at all hours of the day or night. The NOC person would then spend about 15-30 minutes troubleshooting and calling people – sometimes in the middle of the night – before finally being able to restart the web service. Today, that process has been automated. Now, the alert is detected, an action is performed and the problem is resolved – all without ever having to wake anyone up.

In short, IT process automation has helped this insurance company by saving time, money and resources and managing system issues in a much more efficient way. Implementation was quick and easy, with very little training time necessary. Most importantly, automation didn’t replace the NOC personnel, but rather made their jobs much easier (and allowed them to get more rest in the process).

Wherever you stand on the topic of IT process automation, the fact is it is fast becoming the way of the future. If you’re still resisting, you may find yourself on the wrong side of the battle. By taking the time to examine the common objections and learning how the right automation tool can help overcome these objections once and for all, you’ll be well on your way to riding the wave of success into the future.

Not sure where to start? Download your free 30 day trial of eyeShare.


The Solution for Your Overworked IT Security Staff

The Solution for Your Overworked IT Security StaffToday’s IT security professionals are under increasing pressure to manage and assure the highest level data protection for their organizations and clients. With the number of incoming threats steadily on the rise and staffing numbers remaining stagnant (or dropping), those in this high-stress industry are burning out at a rapid pace. IT leadership is often painfully aware of the issue at hand, but at a loss as to how to help ease the burden their staff is under. The good news is there is a solution and it’s not nearly as difficult or costly as you may thing. But first, we must get to the heart of the problem.

As security threats and their subsequent impact continue to increase in number, frequency and complexity, businesses are scrambling to keep up. Furthermore, budgetary restrictions and a skills shortage are also wreaking havoc on IT security teams. As a result, qualified personnel are finding themselves inundated with a relentless stream of cyber-attacks, which is contributing greatly to the high level of turnover in the IT security field. Simply put, employees are overworked and it’s taking a significant toll.

Couple this with the fact that the incident response and remediation process for most companies is still partially or entirely manual. As such, system and network vulnerabilities are not properly being managed, which leads to increased risk to the organization. Further, dependence on tools like spreadsheets, emails and phone calls to handle incidents is not an adequate or effective way to manage incidents. There’s simply too much risk involved, which in turn puts even more pressure on IT security personnel. Something’s got to give.

As a result of all of these critical factors, many organizations are turning to automation to help manage the IT workload and improve service levels. More specifically, IT security professionals are beginning to see the power of automation for more effective management of incident response and remediation. In fact, with the right tool, existing systems and applications can be linked to create a more uniform infrastructure and close the loop on the incident response process.

Additionally, integrating automation into your incident response strategy can provide the following benefits:

  • Remove manual processes that slow response time. Managing IT security incidents manually often results in costly delays and bottlenecks, which slow your mean time to resolution. Automation eliminates these manual processes and thereby dramatically improve MTTR.
  • Enable the use of a single platform for IT security incident management. Gain real-time visibility and maintain control over the entire process to ensure ownership and accountability.
  • Prioritize and manage risk based on criticality. The IT security team can focus on those incidents that present the greatest degree of risk to the organization while the automation tool can handle less significant incidents without the need for human intervention.
  • Free up and optimize use of skilled staffing resources. IT security personnel can be freed up to focus their time, efforts and advanced skillsets on other critical tasks and issues.
  • Gain greater visibility over all IT security incidents. Centralized dashboard allows IT leadership to get real-time updates on any and all issues currently being handled.

As you can clearly see, automation is proving to be the ideal solution to easing the heavy burden of today’s IT security personnel. If you’re not yet taking advantage of the many benefits this technology has to offer for your organization, the time to do so is now.

Get started today by downloading your free 30 day trial of eyeShare.

How to Get Critical Systems Back Online in Minutes

6 Ways You Can Use Workflow Automation to Improve the HR Function

6 Ways You Can Use Workflow Automation to Improve the HR FunctionIf there’s any department that could benefit from workflow automation, it’s HR. Between processing applications and conducting interviews to hiring and onboarding and the mountains of paperwork that come along with it, it’s easy to see where someone in this role could get bogged down with manual tasks. With automation, however, the majority of these things can be shifted from human to computer, dramatically improving efficiency levels, boosting productivity and freeing up skilled workers to focus on other, more important mission-critical projects. Here are 6 specific examples.

Streamline the hiring process.

How much money does your organization pay your skilled HR staff members to handle the hiring process? Even at minimum wage, the amount of time wasted on so many manual tasks could easily be better spent elsewhere. Implementing workflow automation will streamline this entire process. It will also eliminate the risk of miscommunication between the HR team and manager while providing real-time overview of the process so nothing falls through the cracks.

Faster, easier onboarding.

Another necessary but highly time consuming task is that of onboarding new employees. For some organizations, this can take days or more. Imagine the experience of a new hire having to wait for system access and all the subsequent delays this causes. When you automate this process, however, the time it takes to get a new employee up and running can be cut down to just a few hours (or less). This improves the employee experience and keeps operations running smoothly.

Keep closer tabs on time sheets.

On average, managers spend 15 or more hours each and every month just sorting through, verifying and approving employee time sheets. Using spreadsheets and other antiquated methods is not only arduous and inefficient, but it’s also riddled with the potential for human error. Introducing workflow automation into the time sheet approval process makes collecting, validating and tracking data fast, straightforward and error-free. It also saves HR the hassle of having to manually update employee records.

Simplify performance appraisals.

The managers in your company have little time to spare, which means updating employee performance records is likely a huge and dreaded chore. When this isn’t made a priority, however, the employee experience will suffer as well the overall performance of the entire organization. Adding workflow automation into the mix will simplify the performance validation process, ensuring that records are systematically updated and that accurate, data-backed metrics are readily available.

Manage leave requests.

Depending on the size of your company, the number of leave requests flowing through management and into the HR department could be monumental. Sorting through these requests, validating them and processing them in a timely manner can be incredibly cumbersome. There’s also the serious risk of requests slipping by unnoticed, resulting in delays in approvals and a subsequently frustrating employee experience. When HR automates this process, leave requests become simple and track-able, and employee records are updated instantly.

Quick, efficient offboarding.

Offboarding a departing employee is one of the most important things a company can do to protect sensitive data and ensure business continuity. Automated workflows provide a secure, reliable platform upon which to gather and process employee discharges, including system access removal, return of equipment and termination of wages and benefits. This saves HR a significant amount of time and effort while ensuring that nothing slips through the cracks.

When it comes to the human resources function of business, the need to streamline processes, improve communication, keep track of tasks and reduce errors is absolutely critical. Otherwise, your HR team will waste hours each day on error-prone manual tasks. Workflow automation provides the ideal solution to all of the main HR functions, delivering speed, accuracy and efficiency and improving the overall department operations.

If you haven’t yet adopted this technology for your organization, the time to do so is now. Click here to start your free trial of eyeShare today.


IT Executives: How to Avoid Burnout

IT Executives: How to Avoid BurnoutThe IT field is fast-paced and highly stressful, especially for those in executive roles. It can be easy to become overwhelmed under the pressure and end up burning out from being stretched in many directions. In fact, roughly 25% of IT execs leave a job after just one year and 15% exit in year two – which is around double the average turnover rate. The good news is there are certain things you can do to help prevent this from happening to you.

Take time for yourself after a significant event.

Things like major system outages and security breaches can and will occur on your watch, despite your best efforts. Managing these situations and navigating the aftermath can be likened to what first responders experience after responding to an accident or other major event. The only way to truly recover from these situations is to take time to rest and recharge once the dust settles. It’s not selfish. It’s necessary.

Don’t be afraid to delegate.

The best IT executives know how important it is to hire talented individuals to work on their team. When you place an emphasis on hiring well, you’ll be able to comfortably delegate some of your workload to others without worrying that it will be handled properly. Sometimes just getting a few things off your plate can be enough to help you keep pushing forward. As an added bonus, your employees will learn to master new valuable skills that will serve them well in their careers.

Don’t try and reinvent the wheel.

Many IT executives end up crashing and burning because they try to do too much and overextend their abilities. There’s no need to reinvent the wheel. Leverage the technology that’s available to you, particularly IT process automation, which can dramatically reduce your workload and that of your employees while simultaneously improving productivity and efficiency, reducing errors and saving your organization money. It’s a win-win!

Make communication a top priority.

IT executives often feel isolated even when they are surrounded by qualified teams and individuals. This can rapidly lead to becoming overwhelmed and frustrated and make it difficult to handle their own challenges, let alone lend a hand to others. Communicating openly and regularly, both within the department and with others throughout the organization, can reduce these feelings and create a much more dynamic, connected infrastructure. It can also reduce much of the pressure IT execs are under, allowing them to do their jobs more effectively.

Recognize that it’s a thankless job.

When it comes to the work IT executives are responsible for, silence is actually a sign of success. When your ultimate focus is on preventing security breaches and your team, armed with tools like automated cyber security incident response, is able to successfully keep these risks at bay, it’s highly likely that your victory will go unnoticed. Recognize this and measure and embrace your successes in other ways, such as reviewing your mean time to resolution (MTTR) and developing best practices to further enhance your organization’s IT performance. It’s a thankless job, but the feeling of accomplishment you’ll get at the end of the day will be well worth it.

If you’re an IT executive that’s on the brink of a workplace breakdown due to stress, frustration and just feeling like you’re being overworked, take a step back. Put the above strategies into motion and over time you’ll be better able to handle anything that’s thrown your way without becoming overwhelmed or burning out.

If you could use some additional help from a technology standpoint, IT process automation is available to use FREE for 30 days. Click here to start your trial today.

eBook: 10 time consuming tasks you should automate

Robotic Process Automation 101

Robotic Process Automation 101The term “robot” often conjures up visions of popular mechanical figures, like R2D2 and C3PO, however, for the business world the concept of robotics is vastly different. Robotic process automation, often called RPA for short, has been around for many years, and is now evolving into a much more robust and useful tool for businesses of every size, shape and industry. So, what exactly is this type of automation and, more importantly, how can you use it to benefit your organization?

Wikipedia defines robotic automation as “the automation of industrial and clerical processes using robots”. RPA software in business typically refers to the latter. In the most basic of terms, RPA is an application software that works much the same way a human would. Human personnel can “train” (i.e. program) process robots to perform certain tasks or workflows just as they would train a new hire, only in much less time and at a much lower cost.

Robotic process automation provides a number of benefits to an organization, such as the following:

It saves time. Routine, repetitive tasks take a tremendous amount of valuable time away from your skilled personnel. By shifting these monotonous tasks over to a process robot, your employees can focus their time and efforts on more important business projects.

It’s cost effective. RPA software can work much faster than human workers, producing greater output in less time, which means lower operational costs for a better bottom line.

It helps optimize resources. Since one robot can handle the workload of several human employees, managing staffing needs is much easier and straightforward. As the workload and demand fluctuates, the RPA tool is flexible and agile enough to accommodate and scale, so there’s no need to worry about increasing or decreasing physical staff.

It eliminates the need to outsource. Over the past few decades, many organizations have turned to outsourcing as a way to save money and improve productivity. Robotic process automation can eliminate the need for this, allowing all work to stay securely in-house.

It creates competitive advantage. Automation can boost productivity, efficiency and service levels by such a wide margin – and without the need for a significant cost increase – that it can provide a distinct advantage of your competition.

Robotic process automation can be leveraged just about every industry, however, those businesses that have a particularly noteworthy volume of routine, repetitive and manual back office tasks and processes will benefit the most. This includes such companies in the telecommunications, banking, insurance and utilities industries. By harnessing the power of technology to do the heavy lifting for your business, you’ll most certainly open the doors to bigger and better opportunities.

Not sure what processes you should start with? Check out the 10 Time Consuming Tasks You Should Automate below or download your free trial of eyeShare today and get started on the path to a better future.

eBook: 10 time consuming tasks you should automate

Ayehu Software Names Philip Herner from IBM as Latest IT Process Automation Super Hero

IBMAyehu, developer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its IT Process Automation Super Hero Award. This month, Ayehu has chosen Philip Herner of IBM. Philip was selected in particular because of his use of IT process automation to create a more cost-effective, streamlined and efficient operation.

As one of IBM’s Project Managers for SO Delivery, Service Management, Philip and his team were tasked with finding a middleware solution that would easily and seamlessly interface with existing platforms, particularly ServiceNow and SolarWinds. They were also challenged with keeping costs down as much as possible. Finally, they needed a solution that was easy to implement, simple to use, and straightforward to maintain.

Initially, they chose an outsourced solution which quickly revealed itself to be inadequate. Not only was it expensive, but it required bringing in outside resources every time an update was needed, making it very cumbersome. Furthermore, the solution only provided basic capabilities. This lack of control, limited functionality, and higher cost made it obvious that other options needed to be explored. Enter eyeShare from Ayehu, which not only provided a low-cost solution, but also offered easy integration with existing systems, providing for a quick friction-free deployment.

One example of how IBM began leveraging eyeShare’s automation for their existing applications is the workflow they established to integrate eyeShare with SolarWinds, which monitors the data center’s servers.  Any alerts SolarWinds generates are quickly parsed and evaluated by eyeShare to identify incidents which could be deemed as serious or critical. In those instances, a ticket is automatically created in ServiceNow and assigned to a system administrator who then takes responsibility for remediating the incident.

“My team is actively managing a huge number of projects on any given day. We really don’t have the time or the resources to spend managing our middleware. Yet, at the same time, maintaining control in-house was important,” comments Philip. “Not only did eyeShare have out-of-the-box solutions and templates that matched our needs, but it was pretty much plug-and-play and has been a breeze to maintain. It’s made our jobs so much easier.”

Ayehu’s IT Process Automation Super Hero award is given in recognition of professionals that use automation to improve the way their organizations run. Anyone who uses the eyeShare product to improve operations in businesses of any size or industry is eligible to receive this coveted award.

About IBM

IBM helped pioneer information technology over the years and today stands at the forefront of a worldwide industry that is revolutionizing the way in which enterprises, organizations, and people operate and thrive. It is modernizing clients’ IT environments to help them meet increasingly complex customer demands and providing innovative technology solutions that help them to improve their business processes and in turn, profitability. To learn more, please visit www.ibm.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com

IT Process Automation Survival Guide

Ayehu Selected as a 2016 Red Herring Top 100 Asia Winner

Ayehu Selected as a 2016 Red Herring Top 100 Asia WinnerAyehu, a leading provider of enterprise-grade automation and orchestration solutions for IT and Cyber Security Incident Response Automation, today announced that it has been selected as a recipient of this year’s Red Herring Top 100 Asia award.

Red Herring Top 100 Asia enlists outstanding entrepreneurs and promising companies. It selects the award winners from approximately 2000 privately financed companies each year in the Asia. Since 1996, Red Herring has kept tabs on these up-and-comers. Red Herring editors were among the first to recognize that companies such as Google, Facebook, Kakao, Alibaba, Twitter, Rakuten, Salesforce.com, Xiaomi and YouTube would change the way we live and work.

“In 2016, selecting the top achievers was difficult as always,” said Alex Vieux, publisher, and CEO of Red Herring. “The variety, depth, disruption and traction we saw from the early stage companies to those with significant scale made 2016 a great vintage to judge. The Asia winners are representative of the amazing ecosystem that never ceases to astound, with new and experienced entrepreneurs continuing to push the barriers of innovation. As one of the winners, Ayehu should be proud of its accomplishment.”

Red Herring’s editorial staff evaluated companies on both quantitative and qualitative criteria, such as financial performance, technological innovation and intellectual property, DNA of the founders, business model, customer footprint and market penetration. This assessment of potential is complemented by a review of the track record and standing of startups relative to their sector peers, allowing Red Herring to see past the “buzz” and make the list a valuable instrument of discovery and advocacy for the most promising new business models in Asia.

“We are proud to have been selected by Red Herring as one of the Top 100 companies in the region,” said Gabby Nizri, Co-Founder and CEO of Ayehu.  “Our global presence continues to grow and in Asia we are seeing strong adoption for our automated IT process and cyber security incident response solution as it is bringing immediate cost savings, efficiencies and process improvements that translate into competitive advantage.”

Red Herring is a global media company, which unites the world’s best high technology innovators, venture investors and business decision makers in a variety of forums, including print, online and exclusive events worldwide.  Red Herring provides an insider’s view and access to the global innovation economy, identifying new and innovative technology companies and entrepreneurs.

PR Contact:

Christy Kemp

Dahlia Public Relations




Maintaining IT Security in the Midst of Organizational Change

Maintaining IT Security in the Midst of Organizational ChangeThere’s a lot of talk about the topic of change management, and with so many of today’s forward-thinking companies going through digital transformation, mergers and acquisitions and any number of other updates, upgrades and changes, it’s for good reason. Keeping everything running as smoothly as possible is essential to a business’ ability to emerge on the other side stronger and even more successful. One such area of significant importance is IT security. If your organization is currently or will soon be navigating major changes, here are some specific tips to ensure that your critical data remains safe during the process.

Make it a top priority.

Regardless of what type of reorg you’re going through, the subject of cyber security incident response should be at the top of the list, and remain there throughout the entire process. Designate at least one individual (or preferably an entire team) whose sole purpose is maintaining maximum security at all times. If it’s placed on the back burner, your company will become vulnerable to impending risk and very likely to become a victim of a breach.

Plan ahead.

For situations, such as mergers and acquisition, determining whether there are any concerns with the other company’s cyber security incident response ahead of time is crucial, yet often overlooked even by top management and key decision makers. According to a 2014 survey from Freshfields Bruckhaus Deringer, an incredible 78% of respondents said cyber security was not carefully analyzed prior to an acquisition. Don’t make this same mistake.

Take advantage of technology.

Don’t leave the heavy burden of manually managing IT security on the shoulders of your technicians. Even under the best of circumstances, this task is monumental and impossible for humans to handle alone. Add in organizational change and you’ve got an entirely new and incredibly more challenging cyber security landscape to navigate. Use technology, such as automated incident response, to ease this burden and improve the chances of an uneventful transition.

Be aware of new targets.

A company going through major reorganization can be an attractive target for cyber criminals. In fact, even the very information surrounding the internal changes – such merger data and documents – may become a point of increased risk. The person or team charged with IT security should remain acutely aware of this information at all times and carefully monitor who has access and whether that access is legitimate. Otherwise, trade secrets and other confidential info could end up in the wrong hands.

Train and communicate.

It’s been said plenty of times, but it’s worth iterating again: cyber security incident response is everyone’s job – not just IT. Every employee should be trained on how to protect sensitive data and spot potential security concerns so they can be addressed immediately. Senior executives must also be involved in the cyber security discussion. When everyone takes some level of ownership, the risk to the organization as a whole can drop significantly.

Account for more exposure.

Organizational change often requires the addition of a number of external parties, such as lawyers, consultants, bankers and contractors. These additional people will ultimately mean greater exposure of sensitive data. This must be expected and adequately accounted for well in advance to ensure that all information remains as secure as possible throughout the entire transition. Again, the person or persons in charge of IT security should make managing access to information a top priority.

Is your company planning on rolling out some big changes in the near future? Is there a merger or acquisition on the horizon? Whether it’s adopting a new company-wide software product, making changes to corporate culture or partnering with another firm, the changes that will take place within can potentially leave you exposed to greater risk of a security breach. By taking the above steps and solidifying your cyber security incident response plan in advance, your company will be in a much better position to navigate the upcoming challenges and come out on the other side as a success story.

If you could use some upgrades, particularly in the technology you use for IT security and incident management, you can get started today by downloading a free trial of eyeShare.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

7 Ways to Retain Top IT Security Talent

7 Ways to Retain Top IT Security TalentAs any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT security and you’ve got quite the conundrum. So, what’s the secret? How can you do things differently so that your company remains as safe as possible from cyber-attacks while your talented employees stay on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT security personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT security employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT security projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of cyber-attacks is nothing short of exhausting. Don’t leave your IT security personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as automated incident response.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful breach can have is incredibly stressful. Additionally, IT security personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT security, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT security professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 8-10 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT security personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable to dangerous cyber-attacks. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

eBook: 10 time consuming tasks you should automate

Are You Making These Common Incident Response Mistakes?

Are You Making These Common Incident Response Mistakes?It seems every time we turn on the news or go online we see headlines about another major security breach, including those that occurred relatively recently to a number of popular retailers, like Target and Home Depot. What is the common denominator among those affected by successful cyber-attacks? According to investigators, in almost every single case the problem can be traced back to a lack of proactive cyber security incident response.

Yet despite the fact that countless articles and news reports have indicated this as the root problem, many organizations are still not taking the appropriate measures to protect themselves, their customers and their stakeholders. There are a number of reasons why, but the most common ones seem to be:

They believe their current protection is adequate. Many in IT leadership mistakenly believe that the plan they already have in place is capable of thwarting any would-be attacks. The problem is, most of these existing plans only include preventative measures, such as malware. As the entire world continues to learn from the many successful breaches, this simply isn’t enough to get the job done. Cyber security incident response that involves identifying, verifying, prioritizing, automated resolution and appropriate notification/escalation of incoming alerts is essential.

They don’t believe it could happen to them. Some companies feel that because they happen to be smaller or not operating in the more heavily targeted industries, they aren’t at risk. This is simply not true. Others – particularly those in Europe – feel that they aren’t as targeted as much as businesses in other countries, like the US. The fact is, the only reason more breaches are reported in the United States is because the government mandates it. There are the same or possibly even more incidents occurring in countries all across the globe.

They don’t understand the real damage a successful attack can have. Many highly intelligent IT professionals have blinders on when it comes to the topic of cyber-attacks. It’s important to note that all organizations, even those who do not have to worry about sensitive client data, have valuable assets that could prove to be disastrous if they fall into the wrong hands. For instance, internal employee information and even trade secrets could be stolen if the company is not properly protected.

For these reasons (and countless more), many organizations fail to recognize the importance and overall value of a quality incident response plan. If you’re reading this and happen to fall into this category, let’s take a closer look at some of the many benefits of adopting and implementing an automated cyber security incident response strategy for your business.

  • Reduce downtime. What impact would an entire system shut-down have on your business? One thing is for certain, the longer it takes to bring things back up and running, the worse the consequences will be. By managing incidents more effectively, issues can be responded to faster, ultimately reducing the amount of downtime your organization will have to face.
  • Improve recovery time. Just as important as bringing systems back up and running is the task of rolling out a recovery plan. It only stands to reason that the more downtime an organization experiences, the more extensive the potential damage. Because quality incident response lets you address issues right away, the time and resources it takes to fully recover are limited.
  • Stay ahead of problems. With the right cyber security incident response plan (preferably one that involves automation), your company can take a more proactive approach to handling potential security breaches. This can mean preventing downtime altogether and protecting precious assets in the process.

Ultimately, the key to success extends well beyond knowing these benefits and even rolling out a plan. It takes ongoing testing to ensure that the pistons in place are firing on all cylinders, and at all times. This will further protect your organization from incoming threats and place you one step ahead of the problems that are plaguing others all across the globe.

With new, more sophisticated cyber-attacks being hatched almost daily, and the volume of threats increasing at an alarming rate, there’s never been a more important time to invest in strong cyber security incident response. It starts with a combination of prevention and automation to ensure a closed-loop process. This will vastly reduce the risk of things slipping through the cracks and keep your business protected over the long-term.

Don’t wait for your company to become the next victim of an online security breach. Start working on your incident response plan today by downloading your free trial of eyeShare now

How to Get Critical Systems Back Online in Minutes