Why the Distrust of SOC Automation?

Why the Distrust of SOC Automation?As more organizations become buried in a sea of alerts and data, automation is fast becoming the go-to solution. For many, it’s become the most powerful and effective tool for maintaining a safe, efficient and profitable operation. Yet, there are still some who view automation as the “enemy,” particularly those in the security operations center (SOC) realm.

Many of these talented professionals feel wary about handing over their most critical tasks and processes to machine. And they’re not necessarily wrong. Let’s take a deeper look at why this distrust in SOC automation exists and, more importantly, how to overcome it once and for all.

While it’s certainly true that SOC automation is an essential component of any IT operation – especially those that deal with the security aspect – it’s simply not the be all and end all. In reality, automation is meant to supplement, complement and enhance the security operations center. Rather than turning solely to technology as the ultimate answer, a healthy balance can and should be struck that marries machine with human intellect.

The fact is, nobody knows the needs, nuances and opportunities of their organization better than the SOC team. They are the ones in the trenches, day in and day out, handling the ever-increasing workload, putting out fires and working hard to stay a step ahead, both in terms of cyber criminals and the competition. When these talented individuals are able to leverage the power of automation technology to address those needs, capitalize on those opportunities and strengthen their position in the industry and against potential threats, the real benefits of SOC automation can be realized.

For SOC automation to be truly effective, it needs people to influence, oversee and drive its success. It requires seamless integration with existing platforms and across the entire security infrastructure to create end to end processes and workflows. It needs human insight to define and redefine the rules accordingly. With the right strategy, SOC automation can essentially do the “heavy lifting,” alleviating personnel of their manual workload burdens and freeing up top talent to apply their valuable skills elsewhere.

What it ultimately boils down to is perspective and balance. When SOC professionals begin to view automation not as a threat, but rather as a tool to make their lives infinitely easier, that’s when the true value of SOC automation can be realized.

Is your SOC utilizing technology to its fullest advantage? Try eyeShare FREE for 30 days and see for yourself what a difference SOC automation can truly make. Click here to get your free copy today.

eBook: 10 time consuming tasks you should automate

Attn: MSPs – Your Profitability Depends on Winning the IT Automation Race

Attn: MSPs - Your Profitability Depends on Winning the IT Automation RaceAnyone familiar the role of a managed service provider (MSP) understands all-too-well the pressure of finding a way to do more with less. It’s really all about efficiency and scalability. The more effective your performance, the more success you’ll achieve. The problem is, achieving this isn’t always easy, particularly when there are tight budgetary constraints involved, because for many organizations, hiring additional staff simply isn’t feasible. The solution? IT automation, and leveraging it to win the race and position yourself firmly at the head of the pack.

Most MSPs agree that when it comes to intense competition and budgetary restrictions, the best and only solution is to invest in IT automation. In fact, this is even the case with enterprises that do not struggle with cash flow issues. Even those that can afford to hire additional staff, doing so will inevitably impact the bottom line. By taking a step back and allowing technology to do the heavy lifting, on the other hand, scalability is achieved without the added expenditure of increasing personnel.

Outsourcing or relocating operation centers to other areas of the world may provide a slight advantage in terms of overall cost, but it won’t necessarily level the economic playing field. The ultimate goal of every MSP is to successfully deliver as many quality services as possible while simultaneously utilizing the fewest resources…hence, doing more with less. Tapping into foreign markets and moving your IT department will not achieve this. Only IT automation will.

That said, it’s also critically important that key decision makers perform their due diligence when choosing an IT automation product to employ. Those who have been most successful in this so-called “survival of the fittest” contest have provided some insight into what to consider during the selection process. Most importantly, keep the concept of scalability in mind. Make sure you choose a product that will be able to bridge the past with the future, integrating with legacy systems while also adapting with your changing business needs as they occur. Flexibility is key.

It’s also incredibly important that the automation platform you choose is robust but easy to implement and use. Remember, you’re going to be relying on this system to handle not just simple, repetitive tasks but also complex workflows that are critical to the success of your entire organization. Do your homework and make sure the product you ultimately select is comprehensive enough to handle anything and everything your business may need, not just today but in the future as well.

There’s no question that IT automation is fast becoming the central part of many successful MSP operations, and only those organizations that embrace and act on this will continue to remain competitive. Don’t get left behind! Get your MSP on track to a profitable future by investing in IT automation.

Get started today by launching your free 30 day trial of eyeShare. 

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

Enhancing the CIO’s Role with IT Process Automation

Enhancing the CIO’s Role with IT Process AutomationWith the ever-increasing volume and complexity of data coming in (thanks in large part to trends like the IoT, BYOD and, of course, Big Data), the role of the CIO has also begun to expand. These individuals are now facing pressures to update and improve infrastructure, analyze and use the data available to them for the benefit of the organization and all while keeping internal networks, systems, applications and information secure. It’s no easy feat, but with IT process automation, it is entirely achievable.

Because of the heavy volume of data being shared today, integrating automated workflows and processes has become increasingly necessary in order to analyze and derive value from that data, and in a way that is as cost-effective as possible. If IT departments are to remain relevant, drive efficiency and support a profitable operation, it is imperative that they employ the use of IT process automation, and with the CIO as the key decision maker, it’s on him or her to ensure that the right tools are in place.

Just a few short years ago the general public was becoming aware of the IoT, but today organizations of every size and industry are capturing insight and achieving real, sustainable ROI from this advanced (and ever-evolving) technology. Furthermore, IT process automation is virtually revolutionizing everything from the SOC and NOC to the service desk and data center. Intuitive technology and artificial intelligence are being utilized to proactively monitor systems and devices, gather and evaluate complex data, remediate incidents and resolve issues – in many cases before any human worker is even made aware.

As a result of all of these changes, more basic requests, like password resets and system refreshes, which used to be handled almost exclusively by L1 support professionals are now being shifted to intelligent technology. Self-service portals are empowering the end-user like never before while simultaneously alleviating IT personnel of the heavy burden associated with these routine, repetitive (but necessary) tasks.

Of course, this hasn’t necessarily made life perfect for IT professionals. Increased consumerization of IT has resulted in the services of many IT departments being compared and contrasted against that of external service providers. Expectations of faster service and the demand to take on more while also minimizing costs as much as possible continue to rise, subsequently increasing the pressures on top IT personnel, and perhaps no one is feeling the pressure more than the CIO. Embracing IT process automation is no longer an option, but a critical requirement.

At the very same time, the IT world is witnessing a significant change in responsibilities for the CIO, shifting from the old way of the maintenance and provision of physical infrastructure and devices to more of a data management role with an emphasis on innovating and creating value. Digitalization is now the focus, with CIOs playing a lead role in developing and implementing it throughout the entire enterprise. Paradoxically, these high-level IT professionals are being forced to orient and align themselves more with value creation than efficiency.

Data analytics is now being hailed as one of the primary contributors to driving this value, particularly given the ever-increasing pool of available information. It’s important to point out, however, that CIOs and other top IT managers must take the time necessary to understand what data is available to them, what that data equates to and, most importantly, how they can best leverage that information to improve operations across all functions of the organization. Savvy CIOs will leverage this data to obtain key insights that will support current and future business goals as well as identify new insight that will give the company competitive advantage.

Finally, the new role of the CIO will involve more engagement, inspiration and education of others than ever before. To fulfill these evolving duties, it’s absolutely essential that the CIO develops into a strong visionary and consistent innovator for the organization. Through better data analysis and the more widespread use of IT process automation, the person in this important role will begin to morph into the position of strategic advisor, driving the business onward and upward toward increasing and sustainable success well into the future.

Are you a CIO that is struggling to adapt to your changing role? IT process automation could provide the foundation upon which you can continue to build your career and your legacy. It starts with a simple download.

Click here to start your free trial of eyeShare and start moving your career in the right direction.


5 Common Insider Threats and How to Manage Them

5 Common Insider Threats and How to Manage ThemWhen we talk about security threats to the enterprise, the focus often centers on hackers and other external parties. In reality, the biggest danger to most organizations is the very users who work within. In fact, according to Gartner, more than 70% of unauthorized access to sensitive data is committed by a company’s own employees. The good news is enough research has been done to identify the five most common insider threats and, more importantly, what your organization can do to prevent and protect against them. Let’s take a look.

Problem: Sensitive Data Sharing via Email or IM

Along with the convenience of quick and/or instant electronic communications also comes the greater risk of confidential information being shared via one of these tools, like email or instant messaging. Thankfully, this is one of the easiest insider threats to manage and control.

Solution: Encrypt, Analyze and Filter

The easiest way to prevent sensitive data from being shared electronically is to ensure that all messages and the content contained within (including attachments) are properly encrypted. Additionally, you can set up a network analyzer and content filtering which will help to automatically identify and block any classified information from going out. Lastly, outsourced or perimeter-based messaging solutions often provide easy to manage content filtering and blocking, so know and take advantage of what’s available to you.

Problem: Remote Access Exploitation

One of the greatest benefits of today’s technology is the flexibility it affords to be able to access networks and internal systems from anywhere. Unfortunately, this same advancement can also prevent a whole new set of risks to the integrity and security of sensitive data. The ability to access information from off-site via remote access software like Citrix and GoToMyPC can make it easier and more tempting to steal and compromise that data. Furthermore, inadequately protected remote devices could end up in the wrong hands if they become lost or stolen.

Solution: Establish Stronger Remote Work Guidelines

Controlling who can access and share files and keeping a close watch on OS and application logins is critical. Implementing tighter security controls, particularly those systems that are most sensitive and therefore pose the greatest risk can provide a much greater degree of protection. Likewise, monitoring and limiting employee usage through logs and audit trails will also add another layer of security. Finally, establishing stronger password requirements, using multi-factor authentication and enabling screen saver timeouts can prevent unauthorized access issues.

Problem: Peer-to-Peer File Sharing

P2P sharing software is a great tool for fostering collaboration and improving efficiency amongst employees, but these platforms also pose a significant security risk. All it takes is one ill-intentioned individual to misconfigure the software and suddenly your internal network and drives are available for anyone to access.

Solution: Implement More Stringent P2P Policies

The best way to prevent against P2P software vulnerabilities is to not allow it within your organization. Implementing a network analyzer and routinely performing firewall audits will further strengthen your defense. For optimum protection, a P2P firewall is recommended. If you do happen to allow P2P software, a perimeter-based content monitoring solution can help keep sensitive information secure.

Problem: Insecure Wireless Network Usage

Accessing confidential data via unsecured wireless networks can potentially place your organization at risk, even if that insider threat is unintentional. If your employees work remotely and use WiFi or Bluetooth connections, all it takes is one breach of a file transfer or email communication for your valuable data to be compromised.

Solution: Provide a Safer Alternative

Rather than allowing employees to utilize airwaves that are not adequately secure, providing your WiFi users with a secure wireless hotspot is the ideal solution. Use a VPN  for remote connectivity and implement a personal firewall for an added layer of protection. Don’t forget internal wireless networks, either. Always use encryption, authentication and logging. If Bluetooth is not necessary, disable it or, at the very least, make your devices undiscoverable.

Problem: Participating in Discussions on External Boards or Blogs

Whether it’s posting a question on a message board for support purposes or commenting on a thought-provoking blog, employees could inadvertently put your sensitive information at risk without even realizing it.

Solution: Filter and monitor.

Filtering content at the network perimeter is the most effective way to identify and block sensitive data from being shared externally. Of course, as with everything else, there’s always a chance that encrypted transmissions could be missed and may end up on such sites. For best results, setting up a notification system, such as Google Alerts, which will let you know any time certain keywords (specified by you) are used on the web.

Ultimately, managing insider threats should be an important component of your overall cyber security incident response strategy. Implementing tools like automation can help further identify, address and remediate security incidents – including those caused by internal parties – so that damages can be mitigated.

Is your defense strong enough to keep sensitive data safe? Start your free trial of eyeShare today.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Is Eliminating Humans from IT Truly Possible?

Is Eliminating Humans from IT Truly Possible?There’s been plenty of talk about the fact that IT automation isn’t something that humans should fear, but rather something that they should embrace. That it’s not something that will replace human workers, but instead a technology designed make their jobs easier. But is there a real possibility of IT automation someday completely replacing people in IT? And if so, is this something we should fight against? Let’s consider it for a moment.

From one perspective, leveraging IT automation to handle tasks that humans previously handled manually is actually a huge benefit for business for a variety of reasons. First, it can drastically reduce the risk of costly human errors. Like it or not, even the most careful person is prone to make mistakes – especially when that person’s job involves repetitive manual tasks. One tiny mistake could potentially cause huge ripple effects across the entire organization and even impact the bottom line. Shifting to IT automation for these tasks can eliminate this risk.

Replacing human workloads with IT automation technology can also help to dramatically improve efficiency levels. For example, automation can eliminate the need for manual scripting and replace it with complex automated workflows that intuitively perform the required tasks faster than any human worker could and without the need for any human intervention. Additionally, self-service automation reduces the need for IT personnel to step in and perform routine tasks, such as password resets and system restarts.

So, does this mean that humans are slowly but surely being eliminated from the workforce? Will automated machines – essentially robots – one day replace people entirely as we move into the next generation of business? Well, the answer to this question is yes, but only to a certain degree. The fact is, IT automation does present a huge opportunity for companies to save money, improve efficiency and output, reduce errors and much more.

But that doesn’t necessarily mean we’re headed toward a nameless, faceless workplace filled with robots rather than people. Why? Because, simply put, in most cases the tasks that are being automated were ideally designed to be automated. Back when corporations hired people to slave away at manual tasks, doing the same thing, day in and day out, for which no thinking was necessary, there was no alternative. Now, with IT automation, there is.

So yes, to some degree automation will replace many of the functions that were previously handled by human workers – the functions for which computers and software are actually much better suited. What this means for people is not that they will become a relic of the past, but rather that they will be freed up to focus their skills on more important tasks and projects – those for which human input is necessary.

The fact is, businesses will always need human collaboration, communication and innovation and these things cannot be replicated by computer programs and technology. For that reason, we foresee a future where IT automation doesn’t replace or eliminate, but rather complements and supports human effort. And from where we stand, that future looks bright for everyone.

Still on the fence about whether to implement IT automation in your organization? Now’s the time. Start your free 30 day trial of eyeShare today and experience the power of automation for your business.

eBook: 10 time consuming tasks you should automate

How IT Process Automation Can Solve the Cloud Management Conundrum

How IT Process Automation Can Solve the Cloud Management ConundrumCloud technology has forever changed the way businesses operate. At the same time, organizations who are leveraging the cloud – either private or public – are finding it to a real challenge to manage those resources in a way that is both efficient and optimally effective. It’s not unheard of for a business to come in at tens of thousands of dollars over budget due to difficulty managing their cloud. Thankfully, IT process automation can provide a solution to this conundrum, allowing them to get the most out of cloud technology without tapping out their resources.

In the not-so-distant past, IT managers worried about things like running low on storage and sky-rocketing electric bills. These days, cloud computing and virtualization has provided a much greater degree of flexibility and scalability, effectively removing much of those worries. And it’s something that is gaining momentum, with Gartner predicting that almost half of all large enterprises will be using a hybrid cloud by the end of 2017.

Yet, despite all of these benefits and the more widespread use of cloud technology, managing these resources has proven to be a new and different challenge for many organizations. One area in particular is the decision of how to use those resources, since – at least for the time being – the cloud is not infinite. Without adequate monitoring, these resources can easily become unnecessarily depleted, otherwise known as virtual sprawl, or VM sprawl for short.

VM sprawl the rapid increase of virtual machines being consumed but not actually used. Over time, these idle resources continue to rise, subsequently driving up costs while simultaneously causing a negative impact on service level agreements (SLAs). The real conundrum in this scenario comes into play when IT must choose between purchasing more resources or simply performing less. Neither of these scenarios is good for the organization.

IT process automation is the ideal solution to this type of business challenge because it can essentially control the computing power based on need and demand. More machines can be spun up when additional power is needed and they can be spun back down when that need dissipates, such as during idle times. This type of workload automation provides a way for the enterprise to more efficiently and effectively provision resources across their cloud and virtual environments.

All of this being said, there are three key steps to ensure that your IT department can better manage cloud technology:

First, take inventory of all current resources. The modern IT environment is comprised of a complex combination of applications, systems, databases, programs and platforms. When cloud technology is being leveraged, it’s critical that the organization has a clear strategy for resource need and allocation. This will ensure maximum efficiency.

Next, use IT process automation to its fullest benefits. One of the biggest hurdles the IT team faces when it comes to resource management is reducing the amount of manual activities. IT process automation can and should be leveraged to eliminate these manual tasks and workflows, such as automated server provisioning based on intuitive data assessment.

Finally, establish and adhere to specific resource parameters. If you want your resources to be allocated efficiently and ensure that your SLAs are consistently being met, you must set specific parameters for your VM. This includes establishing a maximum and minimum and configuring the IT process automation tool to spin up or stop automatically based on need. Furthermore, provisioning alerts, notifications and escalations will help your IT team gain greater visibility and control over resource usage.

Without question, cloud technology has revolutionized the way companies are able to run their operations. Without the property management of these resources, however, the benefits of cloud and virtualization cannot be fully realized. Applying the above tips within a comprehensive infrastructure that incorporates IT process automation is the secret to more effective cloud resource management.

Could your IT team use a little help in the cloud management area? Start turning things around today by downloading your own copy of eyeShare IT process automation to use, FREE for 30 days.

Click here to launch your free trial now!

IT Process Automation Survival Guide

October is Cyber Security Awareness Month – Is Your Organization Prepared?

October is Cyber Security Awareness Month – Is Your Organization Prepared?October is National Cyber Security Awareness Month, which serves as a good reminder of the importance of a solid, comprehensive incident response strategy. It seems almost daily there’s another headline revealing a high-profile or well-established organization having fallen victim to online hackers and if you think you’re somehow immune based on your business size or industry, you are severely misinformed. To help ensure that you’re adequately prepared and properly protected, consider the following five cyber security incident response tips.

Implement proper monitoring.

Malware, such as ransomware and other viruses, is becoming much more sophisticated and nearly impossible to keep up with manually. The first component of a strong cyber security incident response plan is a good monitoring system. The goal is to identify as many potential threats as possible so they can be dealt with before they have a chance to cause any damage. There are plenty of products on the market today that are widely trusted, highly effective and surprisingly affordable.

Close the loop.

One area where many fall short on adequate protection is in believing that having a monitoring system is enough to keep their data secure. In reality, it’s simply not always possible to catch every single attempted breach. With cyber criminals coming up with new and more complex ways to achieve their felonious goals, the only true way to be prepared is to fight fire with fire. Incorporating automated technology can turn your cyber security incident response strategy from one-dimensional to a multifaceted, equally complex and closed-loop process for faster and more effective remediation.

Make it everyone’s job.

Cyber security incident response isn’t just the job of your IT team. It takes a concerted effort from everyone within the organization – from front-line employees to c-suite executives and everyone in between. For best results, create a strategy that includes clear instructions on what measures each and every employee should be taking to protect sensitive information. Communicate and reiterate these policies and best practices on a regular basis to ensure adoption and accountability across the board.

Back up regularly.

As mentioned above, there’s no foolproof way to prevent every possible threat from being successful. Criminals are relentless and devoted to their craft. You want to be sure that in the event of a successful breach, your files and other important data have been properly backed up and are stored separately and securely. That way once an incident is identified, isolated and eradicated, you can restore systems as quickly and painlessly as possible.

Test, modify, repeat.

As with any good business practice, your cyber security incident response strategy should be fluid and agile. Criminals are working around the clock to come up with new and better techniques to get what they’re after, which means that the plan you have in place today may not be adequate to protect you tomorrow. To account for this, policies and procedures should be routinely tested and adapted accordingly. The goal is to identify your own vulnerabilities before hackers have the chance to exploit them.

While October happens to be the official month that recognizes the importance of a strong, proactive and multifaceted defense against online criminals, cyber security incident response is something every business should be making a priority year-round. The above five steps should position your organization as stronger and much more prepared to handle whatever attacks might come your way.

Don’t have all the pieces in place just yet? No problem! With a free 30 day trial of eyeShare you can start fortifying your defense today in just minutes. Best of all,  it’s fully integratable with almost any existing monitoring system! Click here to get started!

How to Get Critical Systems Back Online in Minutes

Ransomware on the Rise….What’s the Solution?

Ransomware on the Rise….What’s the Solution?If you haven’t been paying attention to the news over the past year or so, you might not have noticed the influx in IT security cases of what’s known a ransomware. But with this latest type of cyber security breach having evolved from relatively basic extortion to a much more sophisticated (and subsequently much more expensive) crime, the time to start taking proactive measures is now. What’s the best solution? Let’s take a look.

For those unfamiliar, in the most basic of terms, ransomware is a computer virus that infiltrates a system or network and holds its files and data ransom. In a successful breach, the victims are unable to access their data unless and until they pay the ransom amount proposed by the hackers. For those who do not actively and regularly back up their data, paying the ransom is often the only option.

Ransomware differs from other types of malware in that its purpose is not to damage the victims’ data, but rather to ensure a fast and complete payment of the money they demand. Up until relatively recently, the amount of ransom demanded has been relatively low – more like a nuisance than a serious financial burden. The turning point occurred around February of 2016, when a well-known US health care provider was breached and held ransom for approximately $17,000.

By all accounts, ransomware is developing into a serious danger to both individuals and businesses alike, and with McAfee Labs predicting that it will remain “a major and rapidly growing threat,” it’s obviously not going away anytime soon. In fact, according to the FBI Internet Crime Complaint Center, cyber extortion has become one of the most serious IT security threats impacting devices worldwide.

Among the various ransomware viruses to spread the globe, CryptoLocker is believed to be the first and remains one of the most prevalent, having infected hundreds of thousands of computers since it was released in September 2013. It is deployed via a seemingly harmless email message, which gives the appearance that it was sent by a legitimate and trusted source. When the recipient opens the attached file, however, the CryptoLocker virus is launched, immediately encrypting certain files on the hard drive or network. A message is displayed offering to decrypt the data in exchange for a ransom payment.

Perhaps the most concerning thing about ransomware is that nobody is safe. Gartner even predicts that by the year 2019, nearly half (40%) of larger enterprises will have no choice but to employ some type of specialized automated tools if they are to meet regulatory requirements. And not only is every individual and business at risk, but with the increasing sophistication and complexity of hackers and their malware, it’s becoming next to impossible to entirely prevent an IT security incident from occurring.

The key lies in taking a multi-faceted approach. First, organizations should make it mandatory that all systems, applications, data and files are backed up on a regular basis and those backups safely stored elsewhere. Next, a quality monitoring tool should be put in place to effectively weed out malicious threats as possible and hopefully stop as many of them as possible. Finally, automation should be integrated as part of the process so that the very moment an attack occurs, it’s not only identified, but its isolated and addressed immediately – before it has a chance to wreak havoc.

What the cyber criminals behind ransomware aren’t banking on is the fact that those potential victims who have this type of scenario in place will not be vulnerable to incoming attacks. Since the incident is immediately and effectively confined, it cannot spread to additional files and data. And because all information was backed up and has been stored separately and securely, the material that the hackers sought to hold hostage can be replaced without the need to pay the ransom. Essentially, an IT security strategy that combines monitoring with automated incident response renders even successful ransomware breaches ineffective.

Unfortunately, ransomware doesn’t appear to be going anywhere anytime soon and the hackers behind this popular form of cyber-crime are becoming savvier by the day. As a result, businesses and individuals alike must take the necessary measures to proactively reduce their risk, keep data and files secure and avoid becoming the next victim.

If your IT security strategy isn’t quite as solid as it could be, automation is the ideal solution. Start fortifying your defense by starting your free trial of eyeShare today and keep that hard-earned money out of the hands of hackers and in your pocket where it belongs.

A Smarter Way to Manage System Alerts

The Smarter Way to Manage System AlertsAny IT professional knows that one of their most critical tasks is managing incoming alerts and incidents in the most efficient manner. Doing so effectively protects the organization from security threats and also helps to reduce internal issues, such as system outages. Yet, with thousands of incoming alerts pouring in on a daily basis, many of which are false positives, what’s the best way to avoid becoming overwhelmed and risking the chance of critical issues slipping through the cracks? Enter IT process automation.

Most organizations currently have at least some type of monitoring system in place, which allows technology to do much of the work in keeping an eye out for problems – both external and internal. The problem with this setup is that these monitoring systems are often not effective in streamlining the actual process of managing these incoming alerts. In other words, it’s like having only one piece of the puzzle, which is somewhat effective but missing the critical components that truly get results.

On the other hand, when IT process automation is integrated with a monitoring system, such as Solarwinds, the incident management process can rise to a whole new level. Working in collaboration together, these tools help to identify, analyze and prioritize incoming alerts and also ensure that notifications and escalations are sent to the appropriate party in the event that a serious issue is detected. What’s more, notifications can be customized based on preference, with escalations being sent via email, SMS or telephone.

Integrating automation with your existing monitoring system can also vastly improve efficiency of incident response. Automated workflows can be created and playbooks executed to open, update and close tickets in the service desk, escalating those that require human intervention and automatically handling those that can be resolved electronically.

The results of this type of collaboration is a closed-loop solution that is not only much more efficient, but also incredibly effective in reducing response and resolution time, which means less downtime and faster mean time to repair (MTTR) for your organization. Let’s take a look at a real-life example of how integrating a monitoring system with IT process automation can help streamline the incident workflow:

  1. The monitoring system detects an incident and sends out an alert.
  2. The alert is picked up by the automation software, which immediately triggers a predefined workflow.
  3. As part of this workflow, a trouble ticket is automatically created in the service desk.
  4. If possible, the automated tool will take the necessary steps to address and resolve the problem.
  5. If escalation is required, the appropriate party or parties receive notification via their preferred method (email, SMS or phone).
  6. The system waits for acknowledgement and response from the network admin.
  7. Upon response, the ITPA workflow will execute the appropriate task to address and correct the problem.
  8. The automation tool then sends notification to the network admin advising of the recovery and automatically updates and closes the service ticket.

This process essentially closes the loop on incident management, taking the entire process from start to finish with little to no need for human input. So, while utilizing a quality monitoring system is important, leveraging the power of IT process automation to complement that system can truly bring your IT operations to another level.

Ready to get started? Download your free trial today!

How to Get Critical Systems Back Online in Minutes

Ayehu to Present as Virtual SOC Operator at FOCUS Conference – Join Us!

Intel Security’s 9th annual FOCUS conference, scheduled to be held November 1 – November 3, 2016 at ARIA Resort and Casino in Las Vegas, Nevada, is considered a “must-attend” event for modern IT security professionals. The 3-day event will bring together leading security specialists—from C-level executives, directors, and mid-managers to product developers and front-line IT staff—to exchange ideas, gain valuable knowledge to implement their security initiatives and share real-world experiences.

Ayehu is excited to be joining these elite security field representatives (and a few high-profile celebrities, from what we hear), where we will be presenting live demonstrations of eyeShare integration with Intel Security. The demos will provide real-time insight into how cyber security automation and orchestration technology can be used to create a closed-loop process that accelerates incident management and remediation. The result is a significant improvement in problem resolution time, an increase in service availability, and improved overall IT operational efficiency.

eyeShare’s integration with Intel McAfee ESM accelerates cyber security incident response to SIEM alerts by using advanced automation.  Together, these best-of-breed tools provide an enterprise-grade solution to easily automate and streamline security policy tasks (playbooks) executed in response to ESM-generated alerts.  The result is immediate and reliable defense against detected threats that helps mitigate damage from cyber security breaches, and serves as a force multiplier for overwhelmed NOC & SOC teams.

The Ayehu team will be presenting from booth #200 and would like to invite anyone who is attending to stop by and visit with us. For more information on our involvement and how you can connect with us and book your own demo, please click here.

We’ll also be Tweeting updates live using the hashtag #FOCUS16, so be sure to follow along and join the conversation. Hope to see you there!

About Ayehu

Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response