IT Pros: Too Much to Do, Too Few Resources? Here’s the Answer…

Over the past several years, IT departments across the globe have experienced cutbacks both in budget as well as human resources. These cutbacks have created serious concern over who would step in to fill the jobs and complete the work that still has to be done. And although the economy has slowly begun to recover, these concerns still widely exist. Here are some of the main concerns and how IT automation can help to fill the gap.

“There is more work to be done by fewer people.”

It’s sad but true. With businesses of every size and industry feeling the pressure to cut back and tighten the belt on labor costs, many IT departments are facing the real struggle of having to manage the same workload with fewer people to do it. IT automation provides a solution to this very real problem by allowing technology to handle many of the time consuming manual tasks.

 “New employees are not being recruited, resuIT Pros: Too Much to Do, Too Few Resources? Here's the Answer...lting in seriously short-handed teams. Now we must work harder, more efficiently and cover more expertise.”

With businesses focusing on lowering expenditure, many have implemented an indefinite hiring freeze, leaving current employees to handle growing needs. Instead of being stretched too thin, IT professionals can turn to IT automation to take care of many of their repetitive and routine day to day tasks. This frees up existing IT personnel to be able to learn and develop more advanced skills.

“We are under a great deal of pressure to deliver more and at a faster rate, yet at the same time we are not being given any additional resources.”

The increasing demands being placed on IT professionals today can make the job seem nothing short of overwhelming, but with IT automation it doesn’t have to be. In fact, ITPA offers solutions that can help organizations truly capitalize on their scarce IT resources while also dramatically reducing downtime and improving service levels.

“Most of the existing knowledge is walking out the door due to layoffs and open positions not being filled, while new help is inexperienced.”

Another big problem many IT departments face today is the inability to properly train newer staff members due to lack of time or resources. When every available person is busy plugging away at labor-intensive and time consuming tasks, there’s no time left over to bring others up to speed on the growing and changing needs of the organization. When IT automation is leveraged for many of these routine tasks, senior staff has more availability to focus on key training initiatives, improving the overall performance of the department.

These days, organizations of every size are faced with the demand to do more with fewer and fewer people. They’re also facing the fact that hiring freezes and reduced workforce mean fewer trained professionals to work with. This is particularly the case in the specialized field of IT operations.

IT automation presents the ideal solution to all of these needs by eliminating labor-intensive manual interactions, automating key processes such as system, network and application tasks, and freeing up IT management to focus on key issues that improve both internal training and external service levels. The result is a highly efficient and cost-effective operation that contributes to the ongoing success of the business as a whole.

Experience firsthand how automation can help streamline your IT department. Start your free trial today!

IT Process Automation Survival Guide

How to Create an Effective Information Security Policy

How to Create an Effective Information Security Policy

The cornerstone of any good cybersecurity strategy is a formal policy with the purpose of protecting sensitive information from falling into the wrong hands. It should, at the very least, reflect the overall security objectives of the organization as well as include details on the agreed-upon strategy for managing and securing company information.

Beyond this, however, figuring out what other material should be included in a policy of such high importance can be challenging. To clarify, we’ve narrowed down some of the basics of a strong, effective infosec policy.

 

Scope – List and address any and all information covered, including systems, programs, networks, data, facilities and all users within the organization.

Info Classification – Definitions that are as specific as possible. Avoid blanket terms like “restricted” or “confidential” unless they are used as part of detailed statements.

Goals – Define the objectives for secure information handling for each info classification category (i.e. regulatory, contractual, legal, etc.) Ex.: “prevent asset loss,” or “customer privacy prohibits access to customer data for anyone except authorized representatives and only for the purpose of customer communication.”

Context – Defines policy placement within the context of other managerial directives, along with supplemental documentation (i.e. “agreed upon by all parties at executive level” or “all additional information handling must be consistent with…”)

Supporting Documentation – Incorporate any relevant references to supporting documents, specifically as they apply to cybersecurity processes, roles and responsibilities, technology standards, guidelines and procedures.

Instructions – Delve into specific instructions related to already established company-wide security mandates (i.e. network/system access requires identity authentication and verification; sharing of individual authentication method is strictly prohibited; etc.)

Responsibilities – Document specific designation of established roles and responsibilities within the organization as they relate to information security (i.e. the IT department is the sole provider of telecom lines, etc.)

Consequences – Outline specific consequences for non-compliance (i.e. “up to and including termination”)

Of course, this policy is meant to be the foundation of your organizational cybersecurity strategy. Once in place, it should be supported and bolstered by implementing the right team, tools and technology. For instance, companies should ensure that IT personnel are well-versed and kept up-to-date on appropriate security measures and arm them with the tools they need, like automation, to help them do their jobs more effectively.

Don’t have the right tools and technology in place yet? The time to hunker down is now. Start your free trial of eyeShare today and make your information security strategy as strong as possible.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response