Attention MSPs! How to Streamline Operations in 4 Easy Steps

Attention MSPs! How to Streamline Operations in 4 Easy StepsToday’s IT automation platforms offer sophisticated solutions in easy-to-use, out-of-the-box products that are affordable and scalable to suit just about any industry and business need. Yet, there is still work to be done if we are to truly get the most out of IT automation in its current form – particularly if you are in the highly competitive field of MSPs. Here are 4 key steps to manage your IT services efficiently and cost effectively.

  1. Be Proactive – Of course you know what to do in the event that one of your client’s infrastructure is compromised, but wouldn’t it make more sense to stay one step ahead of the game? That way, instead of having to waste time, resources and money putting out fires, you could resolve issues before they developed into serious problems. Take patch management for example. If you’re handling this manually, vulnerabilities in the days following a new release could be placing your clients at risk and making your job much more complicated than it has to be. IT automation, on the other hand, allows you to take a proactive approach to patch releases, speeding the process and reducing risk.
  2. Develop and Implement Standards – By developing a check list of technology standards that can be applied across multiple devices and clients, you can remove much of the guess work from the trouble-shooting process. This will improve customer service levels and streamline your own internal operations. For instance, you can create a list of back-up and anti-virus processes, recommended amounts of memory, standard applications and configurations, etc. You can then automate the process of auditing these standards accordingly.
  3. Manage Policies – In addition to common standards, there are also a number of policies that must be managed properly, particularly in terms of IT usage governance. It’s critical to ensure that all users remain in compliance with the policies of your customers. Common policy areas include password refresh, application usage, allowable downloads and access security. By setting up a policy management plan that is proactive and automated, you can prevent unwanted actions and reduce the number of tickets you and your team will have to field.
  4. Review and Optimize Regularly – While implementing the three steps listed above will dramatically improve productivity and performance, you’ll never get your incoming trouble tickets down to zero (nor should you want to). By reviewing your existing tickets regularly, however, you can effectively identify other areas where IT automation could help. What pain points are regularly causing you problems that you might be able to streamline for better results? You may also find through routine reviews that adjusting your standards and policy management in certain ways could further reduce the excess workload that your team is currently carrying.

Today’s MSPs struggle with the challenge of doing more with less. As IT issues become more and more complex, the ability to stay on top of the needs of your clients without having to increase expenditure will be critical to your future success. IT automation, in conjjunction with the 4 key steps listed above, can help position you right where you need to be to stay ahead of the pack.

Not sure how to keep afloat in an increasingly competitive field? Check out our free IT Process Automation Survival Guide.

Business Benefits of Robotic Process Automation

Business Benefits of Robotic Process AutomationRobotic process automation is gaining a lot of traction as it’s being adopted and implemented in businesses of every industry. Still, there are some decision makers who are on the fence about whether RPA is worth the investment. If you are among those who aren’t 100% certain, let’s take a look at a few of the many benefits RPA can provide to your organization.

Cost Savings

One of the biggest advantages of robotic process automation is the immediate and significant reduction in expenditure it can deliver. When work is automated, not only is it completed faster, but it also can be performed round-the-clock at a much lower rate. So, you get greater output for less, which results in a better bottom line.

Quality, Accurate Work

Let’s face it. Even the most careful human can and will make a mistake. Multiply those errors by the number of people you have performing routine tasks for your company, and you could be looking at a pretty costly problem. With RPA, the work is performed error-free. Better quality means higher satisfaction rates, which – again – is good for your company’s profitability.

Enhanced Cycle Time

How long does it take a human worker to perform a given task such as completing a web form? Even if it’s mere minutes, a robot could shave that time down to just a few seconds. Over time and multiplied by dozens of tasks and several staff members, this savings really begins to add up.

Employee Empowerment

Robotic process automation does not require any special technical skills. That’s why it’s an ideal application for the end-user. The ability to deploy robots to perform certain tasks without having to enlist the help of someone from IT empowers the end-user to get their jobs done more efficiently and effectively. Meanwhile, it frees up IT to focus on more important tasks and projects.

Simplicity and Flexibility

Automating tasks and workflows through RPA does not require coding or script writing. That means even complex processes can be transferred from human to machine with little effort. The faster these tasks and workflows can be automated, the sooner your organization will begin reaping the benefits. In other words, RPA delivers quick returns.

Better Control

Many companies choose to outsource so-called busy work to external parties. This, of course, comes with inherent risk. Robotic process automation can provide a better solution and since the work remains in-house, the business maintains maximum possession, control and visibility.

Insights and Analytics

Learning from the past can help your business leaders make better decisions for the future. RPA offers the ability to gather, organize, track, analyze, report on and store valuable data. That information can then be utilized to improve on current operations, address and correct issues in a timelier manner, accurately forecast and develop best practices.

Still not convinced that RPA is a beneficial solution for your business needs? Why not try it for yourself? Click here to start your free trial of eyeShare today.  

eBook: 10 time consuming tasks you should automate

Why Self-Service Automation is Now a Necessity

Why Self-Service Automation is a NecessityThe concept of self-service is nothing new. In fact, more and more industries and businesses are adopting this as a means to improve efficiency, reduce costs and create an environment of empowerment. Many are even extending the concept from internal operations to external, providing customers with convenient self-service options. Yet, the one area where this concept remains to be widely embraced is in IT. For a variety of reasons, many IT professionals continue to insist on maintaining all of their own tasks. What they fail to realize is that offering end-users self-service automation options can significantly benefit their department as well as the organization as a whole.

The main benefits of self-service automation include:

  • Better service quality
  • Saved time through faster management and execution of requests
  • Process and resources traceability and transparency
  • Positive end user experience with IT issue management

Think about it. Why would anyone want to continue doing time-consuming, manual tasks for other people when those recipients could just as easily do the task themselves? Wouldn’t it make more sense to delegate those things that can be handled on an end-user basis? Self-service automation allows the end-user to independently resolve problems without assistance from the help desk, freeing up IT personnel to focus on more critical business issues.

If the concept of turning over control to the end-user seems frightening to you, consider the fact that there are varying levels of control that can be applied. Self-service activities may be fully automated without any IT personnel involvement, or semi-automated, with IT managers remotely approving procedures via SMS, email or phone call.

Using a self-service portal, users can:

  • Unlock an end-user account
  • Reset a password
  • Independently perform a range of IT tasks such as freeing up server disk space or restarting Windows services

Self-service automation can also be used proactively to transfer ownership from the IT department to the end-user by sending alerts and notifications by email or SMS, such as password expiry notifications.

Whether for test, development or production task requests, effective IT Service Management starts with self-service and automation solutions. Users can “order” what they need from a list of standard options in an intuitive web portal. IT staff can enable on-demand provisioning of application and infrastructure requests within minutes, with no delays. And administrators can control and track each service, from initial request to decommissioning.

What do you need to get started? Simple. Self-service portal, orchestration engine, and advanced cloud management capabilities to improve IT agility, flexibility, and speed.

Leverage all of this and more for your organization today by downloading a 30 day free trial.

5 Ways to level up your service desk using it process automation

The Secret to Overcoming Employees’ Fear of Automation

The Secret to Overcoming Employees’ Fear of AutomationThere are lots of reasons an organization may struggle with the decision to automate. For instance, there’s the financial investment and, of course, the time and resources it will take to integrate and roll out the new platform. But perhaps the biggest hurdle many companies face when it comes to successfully adopting automation is the resistance they get from employees.

Whether they’re just uncomfortable with change or they’re worried that the technology will make their jobs redundant, without buy-in across the board, your automation implementation project will be much more difficult than it has to be. Thankfully with the right approach and some strategic planning, this fear of automation can be overcome.

What’s the secret? One word: communication.

The reality is, people fear what they don’t understand. The mistake many organizations make when implementing automation is to leave employees out of the loop. Not only does this lack of communication breed fear of the unknown, but it also allows legitimate questions to go unanswered and irrational concerns to go unaddressed.

Instead, part of the planning process that happens well in advance of the new technology being implemented should include a strategy for letting employees know what’s happening, why and – most importantly – how it will actually benefit them (as opposed to ruin their lives and career.)

Some important factors to keep in mind:

  • Buy-in starts from the top and trickles down, so make sure executives and managers are on-board, positive and openly supportive of the new automation platform.
  • Keep the lines of communication open in both directions. Encourage employees to voice their concerns and ask questions and respond honestly.
  • Whenever possible, include end-users in decisions, even if it’s through polls and surveys. When people feel heard and empowered, they’re more likely to view change in a positive light.
  • Don’t just tell them the features of automation, but demonstrate how those features will benefit them. For instance, instead of saying automation will improve efficiency, show them that they will no longer have to be tied down by those boring manual tasks anymore.
  • Have a plan in place for those whose roles will be changing. In some instances, automation will inevitably result in significant changes to particular roles held by humans. If possible, offering options like upskilling, further training and other career path opportunities can ease this transition and make it a more positive one.

Of course, in order to achieve this level of open, honest and positive communication, organizational leaders must themselves have a clear understanding of what automation is and how it will impact the day to day lives of their employees. Designating a Chief Automation Officer (CAO) to spearhead training, planning and communication can be highly beneficial, both with the initial roll out as well as the ongoing utilization of the technology as it continues to evolve and improve in the future.

Want to experience automation in action? Now you can with our free 30 day trial of the Ayehu platform. Click here to download your copy today!

IT Process Automation Survival Guide

4 Biggest Cybersecurity Threats to SMBs

4 Biggest Cybersecurity Threats to SMBsMany people mistakenly believe that small to mid-sized businesses are less likely to be targeted by cyber criminals. While larger organizations certainly bear the brunt of online attacks, the fact is no business is safe from a potential breach. In fact, nearly half (43 percent) of all cyber-attacks actually target small businesses and 60 percent will go out of business within six months. The best way to defend against these attacks is to prepare for them in advance. Here are the top four cybersecurity threats SMBs face and how to secure against them.

Insider Risk – Believe it or not, the biggest security risk most organizations face is not some unknown hacker, but rather the people who work within the company itself. And in most cases, there is no malice involved, just a lack of clear understanding and knowledge of what to look for. Educating employees on the basics of cybersecurity is critical to thwarting things like phishing and other social engineering scams.

Ransomware – You can’t go anywhere online today without seeing a headline about ransomware. This type of malware essentially infects a user’s computer and locks all data unless and until the victim agrees to pay a ransom fee. Again, educating employees on what types of things might be suspicious and also having automated cybersecurity incident response technology in place that can quickly identify, isolate and eradicate the virus before it has a chance to spread are the keys to proper prevention.

DDoS Attacks – Distributed Denial of Service (DDoS) attacks ambush businesses by sending massive amounts of traffic to their websites, slowing them to a crawl and in many cases forcing critical services offline. For companies that rely on their websites or other online services to manage day to day operations, such an outage can cost tens of thousands of dollars in revenue. DDoS attacks can’t be entirely prevented, but having a strategy in place that includes a documented response plan can help mitigate damages.

BYOD – Today’s connected technology has opened many doors of opportunity for businesses to allow employees to bring their own devices (BYOD) and use them in the workplace. Of course, allowing network access with unsecured devices also comes with an added risk of data theft. The solution lies in the development and implementation of a comprehensive BYOD policy which includes educating employees on device expectations and allows businesses to carefully monitor information sharing.

These are just four of the many different vulnerabilities small to midsized businesses face when it comes to cybersecurity. Thankfully, keeping data protected, defending against incoming attacks and recovering quickly following a successful breach is entirely possible. And it doesn’t necessarily have to cost an arm and a leg, either. Check out these five ways to boost your company’s cybersecurity without breaking the bank and download your free trial of Ayehu automated incident response platform today.

How to Get Critical Systems Back Online in Minutes

Ten Reasons IT Leaders Love Automation

Ten Reasons IT Leaders Love AutomationIT automation takes the specific pain points within a business – those time-consuming, manual tasks that are sucking up valuable resources and killing productivity – and automates them to instantly improve efficiency and service levels, reduce recovery time and so much more. But that’s all generally speaking. Here are the real, meat and potato reasons why CIOs, CTOs, CSOs and other IT leaders are embracing automation.

  1. Automating the remediation of incidents. Not only does this free up the resources of time and manpower, but it also significantly reduces human error associated with manual incident monitoring and management. The moment an alert arises, it’s either automatically addressed and resolved, or it gets assigned to the appropriate person. Best of all, it’s easily tracked from start to finish.
  2. Empowering front line IT operators (L1 and L2) to resolve more incidents faster. IT automation eliminates the need for escalation to higher level teams, freeing those high level employees to focus on more important mission-critical matters while empowering lower level staff to take on more responsibilities. This also reduces turnaround time because there’s less red tape.
  3. Reducing floods of alerts from monitoring systems and event sources. Better organization and management of incoming alerts means better service levels and fewer delays for delivery of that service. Critical alerts are prioritized and assigned immediately to the correct party for timely and accurate resolution.
  4. Automating repetitive maintenance procedures and daily operational tasks. IT professionals possess skills and talent that could be much better allocated elsewhere than spent processing repetitive operational tasks. Automating these tasks, such as password resets and service restarts, allows technology to do the heavy lifting, freeing up talented personnel to be able to focus on key issues that would further improve organizational performance.
  5. Creating a consistent, repeatable process for change management. Effective change management is all about organization. IT automation provides management with the tools they need to create comprehensive processes that can be used again and again to produce the same desired results over time.
  6. Connecting ITIL best practices with incident and problem management processes. The goal of any operation should be to manage workflow in a manner that is the most efficient and effective, both internally and externally. When ITIL best practices are integrated with the best practices in place for incident management, the organization as a whole becomes much more productive and profitable.
  7. Documenting and capturing incident resolution and audit trails. Staying compliant with government and other regulatory bodies remains a top priority among businesses across just about every industry. IT automation provides the ability to consistently remain in compliance and be well prepared should an audit take place.
  8. Building an up-to-date knowledge-base to reduced training time and cost. Bringing new employees up to speed costs time and money. Having a comprehensive knowledge-base and easy to implement and learn software reduces the time spent training, improving efficiency of both existing and new employees.
  9. Integrating on-premise systems management tools and process with ITSM tools. Service management and IT automation go hand in hand. By joining the two, your organization will be better poised for success.
  10. Establishing end-user self-service portal for better services and fulfillment requests. Technological advances have empowered people to be able to manage so many of their day to day tasks on their own. IT automation leverages this concept, providing self-service options for the end-user which subsequently improves customer service and operational efficiency at the same time.

Ready to jump on the automation bandwagon? What are you waiting for? Get started with your free trial today and start reaping all of these benefits for your own organization!

eBook: 10 time consuming tasks you should automate

3 Common Misconceptions About Artificial Intelligence

3 Common Misconceptions About Artificial IntelligenceArtificial intelligence has been around for decades, though it just recently became a hot topic in the business world. During this time, many individuals have confused AI with automation, sometimes going as far as using the two terms interchangeably. The reality is, while the general concept may be similar, the two are distinctly different. Furthermore, this confusion has led to a number of other myths and misconceptions.

We’d like to clarify a few things, beginning with the difference between AI and automation.

IT process automation involves programming technology to perform routine, manual tasks based on a prescribed set of instructions. Artificial intelligence takes this concept several steps further by using intelligent machines which are capable of displaying human behavior, thought and decision processes. Where automation is essentially set in stone (unless manually modified), an AI machine increases its own intelligence and can adapt its actions automatically, based on information it receives.

From a business perspective, artificial intelligence has the power to help organizations make more informed decisions. It can extract valuable information from mountains of data, analyze and organize it in a logical manner and essentially close the gap between insight and action. Given its complexity, however, AI is still often viewed in a negative light. To change this, we’d like to dispel three of the most common misconceptions as follows.

Artificial intelligence is a distant dream.

Many people believe that AI is a technology that won’t be readily available and practically applied until many years into the future. The truth is, widespread adoption of AI, both in our professional and personal lives, is much closer to becoming a reality than you may think. In fact, given that so many organizations across all industries and around the world are already employing automation to some degree, the idea that AI could be worked into the mix isn’t all that far-fetched.

Artificial intelligence isn’t really going to make that much of an impact.

The idea that AI is somehow inapplicable in the business world stems largely from the technologies complexity. People tend to discount things they have difficulty understanding. The reality is that AI is not only practical for business use, but it’s incredibly beneficial. The machine learning component of AI means that computers will have the ability to learn without the need for programming. It also has the capability of mining and analyzing big data to extract valuable insights which can then be put into action to achieve better results. These are things every organization can benefit from.

Artificial intelligence is going to eliminate the need for human workers.

While it’s certainly true that AI will make human workers redundant to some degree (think routine, repetitive tasks like reporting and data entry), this technology will not fully replace humans. This is particularly true in certain fields that require high-touch interactions, like HR, health care and consulting.

Likewise, while intelligent automation will streamline and optimize operations for many organizations, it cannot and will not replace the need for the development and nurturing of customer relationships. AI can, however, leverage data to provide human workers with the insight they need to deliver better, more personalized service.

And because implementing and managing new technology will always require some degree of human input, new roles and responsibilities will naturally evolve, which means that for many, AI will present great opportunities.

Like it or not, AI isn’t going anywhere. In fact, Forrester predicts that overall investment in artificial intelligence technology will increase by 300% this year alone. By addressing and overcoming the biggest misconceptions about AI, companies can harness the power of intelligent automation to streamline operations and provide competitive advantage.

Want to see AI in action? Click here to request a demo.

eBook: 10 time consuming tasks you should automate

5 Steps for Responding to a Ransomware Attack

5 Steps for Responding to a Ransomware AttackJust when you thought it was safe to go back to work without worrying about potentially becoming a victim of ransomware, the savvy criminals behind these attacks up their game (ex: WannaCry). The fact is while companies may now be well aware of the risks they are facing hackers continue to stay a step ahead, identifying newer vulnerabilities to exploit and finding more effective strategies for getting what they want. In fact, we often say it’s not so much a matter of if you will be attacked, but rather when.

That’s why having a response and remediation plan in place is so important. The sooner you are able to thwart the attack, the less likely you’ll be to have to pony up the ransom. If you’re not sure where to begin, here are five key steps that can help you bounce back quickly from a ransomware incident.

Prepare – Of course, the first step in developing a strong defense to ransomware should always be prevention, as much as possible. IT personnel should be diligent about patching any known vulnerabilities as soon as they’re discovered and also take the appropriate measures to ensure that any and all additional access routes are effectively contained. Also, routinely back up and safely store all important files.

Detect – Effectively guarding against today’s sophisticated cyber-attacks requires the use of advanced threat intelligence technology. These tools are designed to block breach attempts and also alert the security team of a potential incident so that it can be addressed as quickly as possible. Keep in mind that tools like anti-virus software aren’t always effective in detecting ransomware, particularly attacks that are initiated via social engineering.

Contain – One of the biggest reasons why malware is so harmful is that it can spread throughout a network very quickly, effecting as much damage in as little time as possible. The goal of any good ransomware response strategy should be to isolate and contain the virus before it has a chance to proliferate. This can dramatically reduce the potential damage the virus can inflict.

Eradicate – Once the ransomware virus is detected and contained, the next step is to eradicate it from the network. Any machines affected should either be replaced or thoroughly cleaned and continuously monitored thereafter.

Recover – As mentioned above, it’s critical to regularly back up your files. Once you’ve done so, deleting the infected files and restoring the good ones is easy. Your data remains safe and the criminals leave empty handed. As part of the recovery process, an investigation should be conducted to further identify sources of potential vulnerabilities as well as processes and policies that may need revision in order to prevent future attacks.

When it comes to ransomware and other types of cybersecurity threats, there’s no foolproof way to completely eliminate risk. The best way to protect your organization and prevent significant financial and reputational damage is to invest in the right technology. Automated cybersecurity incident response is designed to help with all five phases of ransomware response above – and all without the need for human intervention.

Keep your company a step ahead of hackers. Download your free 30 day trial of Ayehu today!

How to Get Critical Systems Back Online in Minutes

5 Practical Ways to Use Service Desk Automation

Automation is certainly not a new concept. In fact, it’s been driving the advancement and adoption of technology since the cotton gin and the assembly line. Yet, even with such a tool available, many service desks still find themselves behind the times when it comes to managing their day to day tasks, and they’re suffering needlessly as a result. Let’s take a look at 5 of the most common headaches these professionals face on a daily basis and how service desk automation can provide the solution.

New Employee On-Boarding

Bringing a new employee up to speed can take a lot of time and resources for IT, particularly for those organizations that have a high turnover rate or are experiencing explosive growth. Additionally, knowing what types of systems and access each employee needs can be challenging. A solution would be to integrate service desk automation with HR systems to bridge the gap and empower those who know the needs of the employee best to handl5 Practical Ways to Use Service Desk Automation e the necessary on-boarding tasks without the need for IT personnel to step in.

Password Resets

If you’re paying skilled IT professionals what they’re worth and they’re spending a good chunk of their time doing simple, repetitive tasks such as password resets, you’re wasting your money. Service desk automation offers the option of self-service. Not only does this free up your IT department to be able to focus on more important matters, but it makes the entire process faster and more satisfactory to the end-user who doesn’t have to waste time waiting for the help desk to respond to a ticket. From an organizational standpoint, self-service tasks make for more productive employees, so everybody wins.

Temporary Admin Access/Permission

In many instances, employees require that certain permissions be granted in order to access third-party applications. Typically, this would require a ticket to the help desk, which would in turn require someone from IT extending temporary admin privileges to the end-user. Not only is this a time-consuming process, but granting such access can open up the risk of potential security problems. With the right IT process automation tool, local admin rights (which are limited for security purposes) can be requested through a self-service portal.

Ad-Hoc Issues

No matter how good of a system a company has in place, there will be incidents in which certain unforeseen issues occur. Typically, these problems would be handled via the help desk. While the designated IT department employee works to identify, troubleshoot and resolve the issue, the end-user must wait. This can significantly impact productivity. It’s also a waste of time and resources for IT personnel. What’s more, in cases that require an entire workspace reset, end-users are forced to recreate their IT environments once they’re back up and running, another frustrating waste of time. Automation eliminates this by allowing employees to reset their profiles based on specific application without the need to wait or rebuild their workspace.

Employee Off-Boarding

Just as there is a process when new employees come onboard, there are certain steps that must take place whenever someone leaves a company or transitions to another position within. By integrating automation with the business’ identity system, the appropriate role/access changes or terminations can be handled in one central location.

Technology is supposed to make things easier for IT personnel, not more complicated. With the right service desk automation tool, your help desk can be transformed from a costly waste of time and resources to a highly-effective driver of ongoing internal success for your organization.

Not sure where to begin? You can start by checking out the top 10 automated processes. From there, simply download your free trial and start putting the power of IT process automation to work for your company.

 

5 Ways to level up your service desk using it process automation

Ayehu Software Names Fernando Malta of Teleperformance Brasil as Latest ITPA Super Hero

IT Process Automation Super HeroPalo Alto – Ayehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has officially named the most recent recipient of its ITPA Super Hero Award. This time around, Ayehu has chosen Fernando Malta of Teleperformance Brasil. Fernando was selected for his use of IT process automation to create a more efficient, streamlined working environment for his team.

In his role as Senior Security and IT Governance Manager, Fernando is tasked with overseeing multiple department functions, many of which, up until recently, were still being handled manually. Prior to using Ayehu’s automation and orchestration platform, Fernando’s team was drowning in manual processes which were problematic because they were subject to operational failures. Even with a dedicated person at the helm, the group was unable to meet the deadlines set in the security policies to remove disconnected users according to best market practices.

Initially, Fernando and his team attempted to do a POC with another solution from a large manufacturer, however, due to the high cost and complexity of deployment they ultimately decided to give Ayehu a try. Once deployed, the group was able to reduce incoming monthly tickets by an incredible 2,500. Fernando has been most impressed by how fast and easy the Ayehu platform was to implement. Thanks to the rich, built-in library of IT Process Automation templates, workflows can be easily configured and modified using a drag-and-drop visual environment. Adding or modifying steps can be done with no need for coding and scripting.

“We’ve realized a number of benefits from leveraging the Ayehu platform,” comments Fernando. “If I had to name just one, however, I’d have to say it’s been the ability to use it in various company automation processes, not being closed to a single activity or limited to a number of users. We’re really excited to see how much further this technology can take us.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.

About Teleporformance Brasil

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world with customer care, technical support and customer acquisition, as well as a number of specialty services. The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. For more information, please visit: www.teleperformance.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.