How IT Automation is Becoming a Game Changer for Operations

There is, perhaps, no industry that faces more challenges than that of IT. Between mastering new and evolving technologies, meeting increased demand and dealing with a limited pool of qualified individuals, being successful is no simple feat. IT automation is something that can help change this climate, making for a much brighter future for IT professionals. Here’s how.

Without automation, IT departments face the following dilemmas:

  • Decreased efficiency
  • Increased risk of human error
  • Lack of ability/time/resources to innovate

IT automation is essential to meet the changing and increasing demands on IT professionals. In an ever-evolving environment where new technologies and strategies are constantly being introduced, IT personnel are being expected to provide more and more value with fewer resources. By leveraging the power of automation, everything from simple, routine tasks to complex workflows can be automated so that the entire network infrastructure runs more smoothly. This also frees up team memHow IT Automation is a Game Changer for Operationsbers to focus on other important issues that cannot be automated.

For those concerned about security and the inherent risk that comes along with allowing technology to intervene so heavily, an intelligent automation tool can provide the perfect balance by specifying human decision points. The workflow executes accordingly, stopping only at specified intervals at which point the appropriate personnel will be notified that input is required. Once that point is satisfied, the workflow can then continue automatically.

What about human error? Like it or not, when people are at the helm, there will always be mistakes. Many system problems can be traced back to human error. The key is how these problems are responded to. Traditional IT operations is responsive by nature. When an error occurs, the team receives notification and takes the appropriate actions to resolve the issue as quickly and efficiently as possible. IT automation, on the other hand, is proactive, giving IT personnel the opportunity to correct potential problems before they even occur. This vastly improves system availability and other key factors.

Finally there is the topic of IT innovation. Historically, IT departments were there for one thing and one thing only: to ensure that system operations ran as smoothly as possible across the organization. With so many manual and repetitive daily tasks, there was little time to focus on anything else, least of which would be finding ways to improve and innovate for the better of the firm. IT automation, however, has opened the doors of virtually endless possibilities for these skilled tech professionals. Not only do they now have the time to focus on developing strategies to improve how their organization is run, but they are also free to improve on their own skills and ability, making them much more valuable overall.

So, what type of automation will produce all of these results? Simply saying “IT automation” doesn’t necessarily cover the complexity of the subject. That is, not all automation products are created equal. Decisions must be based on needs as well as the ability to integrate seamlessly with existing infrastructure. There is IT process automation, which can automate key processes such as system, network and application tasks.

Then, there is Run book automation, which extends to cover everything from repetitive IT tasks to complex processes spanning across multiple IT systems. Furthermore, there is automation and orchestration powered by machine learning and AI which is poised to revolutionize the industry. (See a preview here!) It takes careful consideration to determine which tool would be the best fit for each organization.

Regardless of which direction you choose to go in, one thing is for certain: IT automation is poised to fundamentally change the future of IT operations.

Are you ready to take the bull by the horns and get your organization on the path to a brighter, more successful future through automation? Download a free 30 day trial today to get started!

5 Ways to level up your service desk using it process automation

5 Practical Ways Machine Learning is Improving Business Operations

5 Practical Ways Machine Learning is Improving Business OperationsToday’s forward-thinking organizations are leveraging the power of artificial intelligence to automate the decision making process. In fact, corporate investment in AI is predicted to reach $100 billion by the year 2025. As a result of this rapid digital transformation, many changes are underway in the workplace. In particular, there are a number of ways that machine learning is already making an impact for companies in every industry. Here are a few to consider.

Personalizing the customer experience.

One of the most exciting benefits machine learning can have for businesses is the fact that it can help improve the customer experience while also lowering costs. Through things like deep data mining, natural language processing and continuous learning algorithms, customers can receive highly personalized support with little to no human intervention. And people are warming to the idea. In fact, 44% of US consumers say they actually prefer chatbots to human agents.

Improving loyalty and retention.

With machine learning, companies can do a deep dive into customer behavior to identify those who are at a higher risk of churning. This enables organizations to develop and implement next steps designed to target and retain those high-risk customers. The more proactive a company is in this area, the more profitable it will be over time.

Enhancing the hiring process.

When asked about the most difficult part of their job, corporate recruiters and hiring managers almost unanimously list the task of shortlisting qualified candidates for job openings. With dozens and sometimes even hundreds of applicants, sifting through and narrowing down the options can be a monumental task. Machine learning is fundamentally changing the way this process is handled by letting software do the dirty work, quickly identifying and shortlisting those candidates that are the best fit.

Detecting fraud.

Did you know that the average organization loses up to 5% of their total revenues each year due to fraud? Machine learning algorithms can be used to track data and apply pattern recognition to identify anomalies. This can help risk management detect fraudulent transactions in real-time so they can be prevented. This type of “algorithmic security” can also be applied to cybersecurity, leveraging AI to quickly and accurately pinpoint threats so they can be addressed before they are able to do damage.

Streamlining IT operations.

Another way AI and machine learning are revolutionizing how organizations operate is through intelligent IT automation. Powered by machine learning algorithms, agentless automation and orchestration platforms become force multipliers, driving efficiency and helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure.

Want to see machine learning in action? Schedule a free product demo today!

eBook: 10 time consuming tasks you should automate

Gartner’s 5 Biggest Barriers to IT Automation (and How to Overcome Them)

Gartner’s 5 Biggest Barriers to IT Automation (and How to Overcome Them)Without question, IT automation is revolutionizing the way organizations of every size and industry operate. Simply put, if you have IT functions – even if you don’t have an IT department per se – you can benefit from automation technology. Yet, despite the widespread adoption and rave reviews, there are still several barriers to entry that many business leaders face. Gartner has done much of the legwork for us, researching and discovering the five most common IT automation pitfalls to avoid. Let’s take a look.

  1. Shortage of skilled IT automation personnel.

It may seem somewhat paradoxical to think of people (or lack thereof) as a reason why an automation project can’t get off the ground, but it’s true. Despite the fact that an automation and orchestration platform is designed to shift work from human to machine, there is still the need for skilled professionals who can manage the platform and optimize its use. To address this need, organizational leaders must focus either on hiring qualified staff or educating existing personnel accordingly.

  1. Lack of documentation of existing processes.

Another big reason IT automation implementation fails is due to a lack of adequate documentation. This includes both identifying and documenting project goals as well as the proper logging of existing tasks, workflows and processes. The former will ensure accurate measurement of project success while the latter will ensure that the processes being automated are well-defined and fully understood by staff.

  1. Cultural resistance.

Simply put, people have a natural resistance to change. Couple this with the erroneous belief that IT automation is meant to replace the need for human workers and you’ve got a recipe for significant contention. In order for automation to be fully and successfully implemented, you’ll need buy-in from employees at every level. Thankfully, there are many ways to overcome resistance, several of which we’ve chronicled here.

  1. Lack of standards and process expertise.

As with any business practice change, implementing IT automation can be challenging. This difficulty is multiplied when there is a lack of standards and expertise in place. This challenge can be overcome by carefully and methodically choosing the right platform. Specifically, decision makers should look for a product that offers seamless integration with existing systems and applications as well as fast, easy deployment. The more weight the platform carries, the smoother the transition will be.

  1. Loss of focus and traction.

The last barrier to successful IT automation implementation occurs when the project has been ongoing. The longer the process takes, the easier it becomes for employees to lose track of what they’re working toward, causing the project to be delayed or stall altogether. The solution to this issue can be found in the above tips, particularly in terms of adequate documentation and a clear understanding of staff members. The more work you put into the planning and preparation process, the less likely your team will be to end up derailed.

Introducing any new solution into your organization can be a complex, time-consuming and even somewhat confusing undertaking – and IT automation is no exception. Keeping your eye on the prize – that is, focusing on the end-goal of increased efficiency, lower costs and mitigated risk – can help improve the odds of a seamless implementation. Likewise, knowing which pitfalls to watch for as listed above and how to overcome them, business leaders will be better prepared to launch and carry out successful IT automation initiative.

Interested in automation for your company? Why not try it before you buy it? Click here to launch your free 30 day trial of Ayehu and get started on the right foot.

eBook: 10 time consuming tasks you should automate

Can your business afford NOT to invest in security automation?

With the growing use of cloud technology today, risk management is becoming an increasing priority among businesses across the globe. But simply employing incident management processes isn’t enough to truly keep an organization protected. Critical security events require real-time responses to mitigate risks and reduce costs. After all, catching an incident after the fact isn’t much better than not catching it at all. So what’s the best way for businesses to manage their security events in the most effective and efficient way possible? The answer is security automation.

When a critical incident occurs, time is of the utmost importance. Every moment that passes following a security event can cost your organization. With security automation, the very instance an incident occurs notification is immediately sent and appropriately escalated. This eliminates the risk of human errors and inaccuracies and saves time by replacing the need for manual escalation.

Automated responses to security events help to:

  • Create standard security processes, reduce manual work and provide more consistent, reliable response actions
  • Reduce workload – respond to weaknesses or policy violations with automated review and remediation through automated processes while preserving best security practices
  • Reduce response times – integrate with both configuration assessments and event management to provide the fastest response to incidents with the maximum information available to your security administrators
  • Security automation helps reduce the costs of securing systems and network while achieving compliance, enables more scalable, repeatable compliance programs and streamlines your organization’s compliance efforts

Can your business afford NOT to invest in security automation?

A few examples of automated Security Information and Event Management processes include:

  • Automatic response to security events such as password resets or privilege changes
  • Automated analysis processes using context for security events including assessment reports relevant to the event and remedies
  • Rapid and targeted escalation of monitoring for privileged user activity associated with insider threats

Not all security automation products are created equal…

While automation is, indeed, a highly effective method to manage security event response for your business, it’s important to point out that not all security automation products and solutions on the market are created equal. It’s not enough to simply send out notifications or provide a list of incidents. To truly be effective, the program you choose must be feature-rich and comprehensive. Some of the critical features to look for include:

  • Real-time status reports of all incidents across the organization
  • Distribution of incidents by severity and priority
  • Verified ownership assignment
  • Immediate contact with incident owners
  • Customizable escalation path
  • Remote incident management capability

The more comprehensive the suite, the better your security incident management will be handled. This means a significant reduction in mean time to resolution (MTTR), which means improved performance and mitigated damages. In fact, with the right product you can reduce downtime by as much as 90% simply by automating incident management processes, providing sophisticated notifications and escalations procedures, and delivering full transparency of the entire incident management process to all IT operational staff and management.

Can your business afford the risk of a delayed response to a serious security event? Don’t take any chances. Let security automation help protect your business. Click here to start your free trial today.

How to Get Critical Systems Back Online in Minutes

How to Bring IT Automation from Basic to Breakthrough in Just 6 Steps

How to Bring IT Automation from Basic to Breakthrough in Just 6 Steps

With the popularity of IT automation steadily on the rise, more and more organizations are embracing the power of technology for streamlining operations, improving efficiency and creating a more productive environment. That said, however, most of these companies are only just beginning to scratch the surface of the many benefits ITPA can offer. If your firm is among those merely in the beginning stages of leveraging ITPA, here are 6 steps you can implement that will help you bring things to the next level.

 

Step 1: Conduct a Skills and Organization Assessment

The maturity level of an organization along with the ability of operations teams to communicate, collaborate and work to support one another can be directly tied to advanced IT automation success. As your business matures, cross-organizational processes must be identified and adapted to create a more holistic approach to service delivery. Each individual team member should be assessed to identify those with the following skills, which are essential for any automation management professional:

  • In-depth knowledge and expertise of operations
  • In-depth knowledge and expertise of the company’s infrastructure
  • In-depth knowledge and expertise of the business as a whole
  • Experience

Training and reallocation of resources may also be necessary, based on the results of this assessment.

Step 2: Improve IQ Levels of Various Workflows

The next step involves developing and improving your team’s understanding of the workflow process. Specifically, improvements should be made in how personnel understands the complete concept of everything from designing, building and testing a workflow to deploying and administering it once it’s developed. As a process, improving workflow ID involves the following tasks:

  • Determine/plan what the workflows are
  • Figure out what to automate and when
  • Document all aspects of process workflows, including upgrades and revisions
  • Implement comprehensive change management strategies

Step 3: Standardize Both the IT Infrastructure and the Approach to ITPA

A high level of IT maturity includes the management of a standardized infrastructure, which allows IT automation to be implemented without the costs and complexities of non-standardized, diverse IT infrastructures. Similarly, the processes through which ITPA workflows are tracked and maintained should also be standardized. As a result, the organization can realize the following benefits:

  • Lower costs
  • Increased reliability and performance
  • Reduced workflow complexity
  • Streamline/automate repetitive tasks
  • Lower risk of error
  • Reduced need for checks and balances on automated workflows
  • Need for fewer skills
  • Improved tracking and reporting
  • Reduced reliance on high level expertise

Step 4: Establish Objectives and Manage Expectations

Establishing clear-cut objectives based on the reasons why IT automation is being considered will help determine which specific processes and workflows will actually be automated and in what order. This creates an accurate scope of the overall strategy for implementing and maximizing ITPA. Objectives should include specific metrics which can be tracked and measured.

Expectations surrounding workload and cost reduction should also be set early and accurately. Successfully automating smaller tasks can be an excellent way to demonstrate value and provide a foundation upon which to build out more complex automation projects.

Step 5: Make a Concerted Effort to Control Costs

The costs associated with successful ITPA extend well beyond the initial investment in the automation tool. According to Gartner, managing an IT automation tool can cost anywhere from 2 to 4 times as much as the product itself. Understanding and factoring in the expenses of all the various aspects is essential. To keep costs manageable, consider implementing the following strategies:

  • Try using existing automation technologies to start
  • Automate basic, repetitive tasks first
  • Standardize as many processes as possible
  • Carefully manage the initial expense of implementation, set up and customization

Step 6: Define the Value as Well as the Benefits

The value of IT automation must be accurately measured against the time and other resources necessary to complete the process prior to automation. For many, the improved reliability, reduction in costly errors, quicker response times and enhanced efficiency are evident almost as soon as automation is implemented. The real ROI, however, will be realized as ongoing costs continue to go down or are eliminated altogether. To effectively assess the value and benefits of automation, consider the following metrics:

  • Pre-automation time necessary to accomplish the task manually
  • Pre-automation labor required to complete the process manually
  • Skills needed to accomplish the process prior to automation
  • Problems associated with manual processes (i.e. human error)
  • Downtime due to manual process issues (i.e. servers, applications, IT services, etc.)
  • Cost/difficulty of audit compliance prior to automation

Beyond the basic uses and benefits of IT automation, this advanced technology has the potential to significantly improve business operations. By implementing the above steps, your IT department can tap into ITPA’s fullest potential and leverage its benefits to drive the ongoing success of your organization.

If you’re ready to get started, simply give us a call at 1-800-652-5601 or download your free 30 day trial today!

eBook: 10 time consuming tasks you should automate

Could Self-Service Automation Be Your Organization’s Key to Success?

Could Self-Service Automation Be Your Organization’s Key to Success?You’ve dedicated a lot of time and energy into building an IT department that is highly qualified. You’ve probably also invested a good deal of money into providing that team with the advanced technology they need to do their jobs more efficiently. What you may not realize is that the secret to sustainable success, not just in IT, but across the entire organization, may actually lie with the end-user. In fact, when it comes to productivity and competitive advantage, self-service automation might just prove to be your ace in the hole. Here’s why.

What is self-service automation?

Before we delve into the many business benefits self-service operation has to offer, it’s important to first understand just what this term refers to. Essentially, self-service technology empowers non-technical employees across the enterprise by allowing them to proactively perform a variety of routine and ad-hoc tasks and processes. This could be as simple as resetting a password or generating a report, or as complex as initiating and carrying out the new employee onboarding process.

Why is self-service automation such a powerful tool?

There are a number of advantages to employing self-service technology in your organization. From an end-user’s perspective, not having to wait for a help desk agent to complete the task in question can save a tremendous amount of time. Imagine if a user is locked out of his or her workstation and submits a help ticket, but all available IT agents are busy putting out bigger fires elsewhere. In the meantime, the end-user cannot perform his or her work duties. Multiply this by several users and you’ll see a significant hit on overall organizational productivity.

Now, imagine this situation with self-service automation instead. Rather than opening a help ticket, the user could take the necessary steps to regain access without having to involve IT at all. The employee saves time and can get back to being productive again much more quickly.

Self-service automation makes everyone’s life better.

Now let’s take a look at that same example from an IT agent’s perspective. Do you know how much time is wasted performing routine tasks such as password resets and system restarts? Essentially, you’re paying a highly skilled IT professional (or several) to do mundane work. By shifting this responsibility back to the end-user, you free up your talented technicians to be able to apply their expertise toward more mission critical tasks and projects. This is a much better allocation of resources for the organization.

And while many IT staffers may initially resist the idea of a self-service portal, they almost always change their tune once they experience how liberating it can be for them. Even lower-tier and entry level personnel can benefit, as they will have the freedom and flexibility to focus on improving their skillsets and making themselves more marketable.

Overall, self-service automation can improve productivity of employees across the board. When everyone is optimizing their time and work is being completed at a more efficient rate, the company as a whole will perform better. The better your company is running, the higher your customer satisfaction rates will go and the more traction you’ll be able to gain against the competition. In other words, with self-service automation, everyone wins.

But you don’t have to take our word for it. Experience the many benefits for yourself by downloading your free trial of Ayehu today and start positioning your business for a more successful tomorrow.

IT Process Automation Survival Guide

Want to improve your MTTR? Try a different incentive.

Want to improve your MTTR? Try a different incentive.Are your IT personnel currently being rewarded for accelerated incident resolutions? If not, this could be a way to significantly improve your mean-time-to-resolution (MTTR), by including rewards that incentivize your Level 1and 2 technicians to quickly response and resolve issues. Once MTTR becomes established as a benchmark metric for your team, additional improvements can be achieved via IT process automation.

Why is MTTR so important? Consider for a moment that 86% of companies suffer some type of system outage each year. Furthermore, a recent survey conducted by Acronis and the Ponemon Institute revealed that such an outage can cost a business an average of over $366k annually. Managing such an outage and bringing critical systems back up as quickly as possible is fundamental in how it will impact the future success of the business.

In order to improve MTTR, IT managers must find a way to drive home the importance of quick response and timely incident resolution to front line employees. What’s the best way to do this? Incentivize. Here are a few of the ways you can motivate your team:

  • Set key performance indicators (KPIs) at both the team level and the individual level that are clear, specific and measurable.
  • Offer varying rewards that include a mixture of cash incentives as well gifts and other non-monetary perks. Different people are driven by different things, so add some variety.
  • Don’t discount the value of flexibility itself as a reward. The ability to work from home or on flexible schedules can often be enough incentive to improve performance.
  • Keep the entire process transparent and conduct regular performance reviews. The IT industry in and of itself is defined by specific causes and effects, and those who work within tend to be analytical and results-driven.
  • Make incentives clear and attainable and measure progress regularly for optimum results.

These are some of the ways you can make an incentive program successful. Now, let’s take it a step further and look at what specific metrics should be included in that incentive plan.

  • Response Time – Amount of time it takes for a caller or live chatter to actually connect with a support agent
  • Average Handle Time (AHT) – The average amount of time support spends handling calls or chat sessions
  • First Call Resolution Rate (FCR) – The number of incidents that are resolved on the first call or session
  • Escalation Rate – The number of incidents that are escalated to upper tier levels
  • Service Level Agreement (SLR) – Whether specific service levels, such as promised resolution timeframes, are being successfully and consistently met

Of course, each IT group may have additional metrics, based on the specific roles and needs of that particular organization, but these are the basics that relate directly to MTTR. When these five KPIs are tracked, management can get a much clearer picture of how critical incidents and outages are being handled and where improvements can and should be made for future success.

So, where does IT process automation come into play? Simple. ITPA allows technology to do much of the heavy lifting in terms of managing incidents, ensuring that notifications are sent to the right people at the right time and making it easy to track progress at any point within the process. To take it one step further, automation can even provide the opportunity to proactively handle incidents so that they can be resolved before they become a serious problem. All of this leads to improved MTTR and allows IT personnel to successfully meet their goals and achieve their incentives.

Want to learn how you can leverage ITPA to not only incentivize your IT personnel, but also get your critical systems back online in minutes? Download our free white paper below!

How to Get Critical Systems Back Online in Minutes

Incident Response Orchestration Explained

Incident Response Orchestration ExplainedToday’s threat landscape is becoming more like a battlefield for businesses. Cyber criminals are becoming savvier and more relentless in their pursuit of network access and sensitive data. As such, organizations must leverage the advanced technologies that are available to them to create a stronger defense and combat attacks at the earliest point. Incident response orchestration is emerging as one of the most powerful and effective tools for accomplishing this goal.

What is incident response orchestration?

Orchestration is a cybersecurity strategy that effectively brings together the people, processes and technologies that are all involved in responding to and remediating cyber-attacks. The purpose of IR orchestration is to empower your security team by arming them with the information, tools and processes they need to be able to react quickly, effectively and accurately when a threat arises.

Incident response orchestration is different from basic IR automation because it is designed to support and optimize the humans involve in cybersecurity. For instance, IR orchestration can help the response team understand the context of an attack and aid in faster, better decision making.

This distinction is important because cybersecurity is ripe with uncertainty. Responding to a threat is rarely as straightforward as one might imagine. Automation is a powerful and effective tool for quickly and efficiently executing security tasks, but since threats are constantly evolving and attackers are changing their tactics at a rapid rate, human decision-making still plays an important role in keeping the organization safe. This is why automation and orchestration are so often linked.

IR Orchestration Applied

As with most technologies, incident response orchestration can be adapted and applied differently depending on the specific needs of the organization. Overall, however, it should serve as a tool for mapping out the company’s threat landscape, security environment and organizational priorities.

In action, incident response orchestration plays a critical role across the entire Security Operations Center (SOC), particularly when it comes to escalation and remediation. When an incident is escalated from an alert by the automation tool, a record is automatically created in the incident response platform.

From there, the platform automatically gathers, organizes and delivers incident response context. At this point, when security personnel step in to handle the escalation, they already have the valuable information they need to take the most appropriate action for effective remediation. 

There are a number of different ways incident response orchestration can be leveraged, but the end goal is almost always the same: to place IT security personnel in the best possible position to respond to threats.

Of course, with the right automation and orchestration platform, most of the work can be handled without the need for human intervention at all. Threats are detected, isolated and eradicated before they have the opportunity to do irreparable harm. By integrating the two technologies, however, you can create an IT environment in which human and machine work together to achieve optimal performance and maximum protection against today’s cyber threats.

To learn more about how Ayehu’s orchestration and automation platform can turbo charge your security incident response and resolution, click here to download our solution brief or start experiencing it for yourself with a free 30 day trial.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Leveraging Robotic Process Automation to Help with Regulatory Compliance

Leveraging Robotic Process Automation to Help with Regulatory ComplianceThere are lot of resources out there that list the many benefits of robotic process automation (our blog included.) One of the least talked about, however, is compliance. When it is mentioned, it’s typically just that – a brief mention with little to no elaboration. The fact is, compliance is a very important topic for most organization and since RPA can make a significant impact, it’s worth delving into in greater detail. Let’s take a look.

What is regulatory compliance?

In 1996, the Health Insurance Portability and Accountability Act (HIPAA) was put in place to establish and enforce new standards that govern the security, confidentiality and transmissibility of health care patient information. While these types of regulatory standards weren’t necessarily new, HIPAA thrust the topic of compliance into the limelight, making the public more aware.

There are, in fact, a number of other public and private compliance regulations that govern more than just health care. These include:

Sarbanes-Oxley Act – This act came about largely as a result of the Enron Corporation collapse. Signed in 2002, this act oversees the adequacy and scope of internal procedures and controls as they relate to financial reporting. All organizations, regardless of size, must comply with this act.

PCI-DSS – Established in 2004 by MasterCard Worldwide, Visa Inc., American Express, Discover Financial Services and JCB International, PCI-DSS is a set of standards that cover the operational and technical security standards of payment cards. These standards apply to all businesses worldwide that process, transmit and store payment card information.

Regulation SCI – These SEC regulations, established in 2014, are directed toward financial trading companies and cover the establishment and maintenance policies and procedures for the continuous operation of IT systems. They also regulate the flow of information and records between applications.

Regardless of which regulations your organization happens to fall under, the consistent factors across all compliance efforts include clear policies, enforcement of those policies, documentation of that enforcement and retention of that documentation.

The Role of Robotic Process Automation

As with all financial statements and even personal tax returns, the threat of government audits of regulatory compliance is ever present. When these audits occur, the speed and ease with which they are completed depends on the organization’s ability to successfully demonstrate its accordance with compliance regulations. This is typically done with the production of supporting documentation, such as log files.

Robotic process automation can provide tremendous support during such times as a compliance audit, particularly when it comes to producing network log files. Most RPA tools feature comprehensive documentation of all network activity and facilitate fast and easy retrieval of said documentation.

When you implement RPA at the enterprise level, you can design robotic log files and develop storage rules which conform to and integrate with other log files. This enables access to compliance and audit documentation and eliminates the hard file searches and subsequent data gaps that can occur with manual processes. Robotic process automation also ensures that enterprise leadership is provided with fully integrated, company-wide compliance reporting as needed.

When robotic process automation is applied to compliance reporting and management, not only will audits run much more smoothly, but company leaders will also be better able to anticipate and address compliance issues, proactively review compliance status and prepare in advance for effective responses to any audits that may arise.

For most organizations, compliance is a necessary evil. Thankfully, with the right tools – including robotic process automation – it doesn’t have to be a nightmare.

To experience RPA in action, simply launch your free 30 day trial of Ayehu today.

IT Process Automation Survival Guide

The Role of Artificial Intelligence in Cybersecurity

The Role of Artificial Intelligence in CybersecurityAn ever-connected world coupled with the widespread adoption of cloud and mobile technologies have made the subject of cybersecurity infinitely more complex. Furthermore, an expanding number of access points and the seeming relentlessness of today’s sophisticated hackers mean the need for adequate network security measures has never been more important. Keeping up with the demand is challenging, to say the least. Artificial intelligence is turning out to be the ideal solution. Here’s how.

Machine learning and artificial intelligence are being leveraged across any number of industries to improve data collection and analysis and enable better business decision-making. Mountains of data can easily be gathered, analyzed, organized and presented to help business leaders understand new trends and optimize future performance.

From a cybersecurity perspective, AI can be utilized as a tool to quickly and accurately identify new vulnerabilities in an effort to mitigate future attacks. This technology can alleviate much of the burden currently being placed on human security workers who are overworked, limited by human capabilities and inevitably prone to error. With a cybersecurity strategy that’s powered by intelligent automation, machines do much of the heavy lifting, alerting human agents only when action is needed. This enables security personnel to allocate their time and skills more effectively.

Think for a moment about your best security expert. Now imagine if he or she transferred that knowledge and expertise to your artificial intelligence and machine learning programs. This would essentially make your AI as smart as your very best employee. Now, imagine the outcome if you transferred the combined skills of your top ten best employees to your artificial intelligence program.

And since this intuitive technology is capable of “learning” and improving all on its own, your cybersecurity plan will continue to get stronger and more effective over time. What’s more, intelligent automation doesn’t make mistakes and never takes a sick day or vacation. That means with AI, your defense against cyber-attacks will remain constant, 24 hours a day, 7 days a week, 365 days a year. So, it’s like having an army of your very best employees (but even better), constantly monitoring and evolving to provide even better protection.

Of course, that being said, AI shouldn’t necessarily be viewed as a replacement for human security teams – at least not yet. While the technology is, indeed, intuitive and self-driven, it still requires some degree of human interaction in order for it to continue to meet the needs and challenges of today’s organizations. As such, a hybrid approach is recommended, which includes human IT personnel working efficiently alongside the technology to achieve optimum results.

One particular area in which cybersecurity powered by AI can augment human IT teams is through the use of predictive analytics. With this, the technology leverages past and present data to provide security teams the predictive insight they need to thwart attacks before they occur. Essentially, it can facilitate a proactive rather than reactive approach to network security. For those inevitable instances in which threats do manage to get through, intelligent automation can aid in the timely and effective detection, eradication and remediation of successful breaches.

In conclusion, machine learning and artificial intelligence are beginning to play an increasingly important role in how organizations keep their networks and sensitive data secure. In the not-so-distant future, advances in machine learning, AI and intelligent automation will continue to provide newer, better and more effective tools to help savvy organizations stay a step ahead of cyber criminals.

See the next generation of cybersecurity automation and orchestration in action with your very own live demo or click here to launch your free trial of Ayehu and experience the power of AI powered automation for yourself today!

eBook: 5 Reasons You Should Automate Cyber Security Incident Response