Why Hire a Managed Service Provider When You Can Be Your Own MSP?

Why Hire an MSP When You Can Be Your OwnFor decades, businesses have been turning to Managed Service Providers (MSPs) to handle their day to day IT needs. This outsourcing was something that many smaller or mid-sized enterprises were forced to do, since housing IT internally wasn’t always an option. The good news is technological advances – in particular IT process automation – have now made it possible for these companies to actually manage IT operations in-house with the same efficiency and service levels as an MSP.

We’ve written several posts about how IT process automation can (and should) be leveraged by MSPs to save time and reduce costs. The reality is, this same concept can easily be applied to internal IT departments as well. For small to mid-sized businesses that previously relied on external MSPs to serve as their IT department, the reason was typically due to cost. It was simply more cost-effective to outsource the tech duties rather than to manage them in-house. But with the ability to accurately measure the value of internal IT, more and more small to medium sized businesses are recognizing the benefits of keeping things in-house.

The answer to the age-old question of how an internal IT group can match the efficiency of a managed service provider lies in the concept of automation. When you can begin to automate not only individual repetitive tasks, but entire workflows, suddenly the idea of running a busy IT operation doesn’t seem as overwhelming. You no longer face the need to hire more staff than you can afford, and those staff members that you do employee will have the ability to focus on critical things that require a human touch, such as analyzing and developing business strategies for future success.

Benefits of Using IT Process Automation to Keep IT In-House

While using an MSP is certainly not a bad option, there are a number of specific benefits that a business can realize by keeping IT in-house. These benefits include:

  • More Control – Outsourcing always requires giving up a certain amount of control. Keeping IT operations internal gives the business full control over all processes and procedures.
  • Flexibility – A quality IT process automation product provides flexibility and customization to each business’s unique pain points. That means that your internal IT can be designed specifically for the needs of your organization, unlike an MSP which can only adapt to a certain point.
  • Higher Level of Security – It goes without saying that internal versus outsourced departments always provide a more secure atmosphere. IT operations for industries that deal with more sensitive information, such as the financial sector, benefit greatly from keeping all transactions in-house.
  • Saves Time – Internal IT operations eliminate the need to contact and rely on a third party for any support requests, which can save time. The beauty of ITPA is that it is designed to make IT operations more efficient, so it is inherently a time saver. Couple this with the fact that ITPA lets computers do the heavy lifting, freeing up personnel to be available if and when an issue arises, and you’ve got a highly effective and efficient department with exceptional service levels.
  • Saves Money – Keeping IT internal saves money over time, since you will no longer need to incur the costs of outsourcing to an MSP.

Think your business is too small or lacks the resources to manage IT operations internally? Think outsourcing to an MSP is your only option? Think again. With technological advances, namely the rise of IT process automation, now organizations of any size have the ability to achieve the same operational efficiency with their in-house IT as they would with an MSP.

Learn more about how IT process automation can provide your organization with flexibility, control and savings of both time and money by requesting a free product demo today!


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What is Intelligent Process Automation (and Why Should You Care)?

What is Intelligent Process Automation (and Why Should You Care)?There’s been quite a bit of buzz lately surrounding the topic of intelligent process automation, with viewpoints ranging from ‘farfetched’ and ‘too good to be true’ to excitement that the future is essentially happening right before our eyes. But for many business leaders, the topic is completely off their radar, whether it’s due to lack of technical prowess or simply because they’re too busy to learn more. As such, we thought it might be helpful to summarize exactly what intelligent automation is and, more importantly, why it should be something every busy professional considers.

Intelligent Process Automation Defined

In simplest of terms, IPA is a set of innovative technologies that bring together robotic process automation (RPA) with machine learning. Like conventional automation tools, IPA is designed to assist human workers by taking over repetitive, routine and manual tasks. Where IPA differs from automation tools of the past, however, is in its capability to not only mimic human activities, but actually learn from them and improve over time, without the need for human intervention.

Thanks to cognitive technology and deep learning algorithms, automated rule-based workflows can be further enhanced with decision-making capabilities. As a result, forward-thinking organizations that have already adopted intelligent process automation technology are realizing greater efficiency levels, improved staff performance, less risk, better response times and ultimately more positive customer experiences.

IPA in Action

As an example of intelligent process automation in action, let’s consider a financial services firm in which a customer support agent must pull information from a dozen different systems in order to provide basic level, day to day service. With IPA employed, software robots can interpret text communications, make decisions that don’t require pre-programming, offer suggestions to clients and provide real-time tracking and visibility into the workflow between systems and human agents.

Business Value of Intelligent Process Automation

With IPA a significant portion of the manual work is instantly taken off the plate of customer support agents. This frees them up to focus their efforts and abilities toward more mission-critical business projects. Customers still receive the same high level of support and the organization benefits from an engaged team that is free to be creative and innovative in achieving business goals.

While the greatest benefits of IPA come as a result of complete, enterprise-wide implementation, business leaders can unlock ROI quickly even just by automating just one or two manual tasks that routinely bog down employees.

In addition to intuitive automation, IPA can also bring value in the way of improved decision-making capabilities. Through sophisticated machine learning algorithms, intelligent process automation platforms can deliver data-driven recommendations to key decision makers to help optimize workflows and improve performance. Business leaders can then apply this insight to future planning and forecasting for better results.

Getting Started with IPA

The best news of all is that with the right partner, implementing IPA doesn’t have to be a complex, highly technical project. Ayehu’s Next Generation intelligent process automation and orchestration platform features an easy to use workflow designer, enabling rapid adoption and time-to-value, with an extensive pre-built library of activities and end-to-end workflows. No coding or programming required.

Experience it for yourself. Click here to take Ayehu for a test drive today!

eBook: 10 time consuming tasks you should automate