Ayehu Updates ServiceNow Integration with Kingston Version; Demonstrating Intelligent Automation for ITSM at Knowledge18

SAN JOSE, Calif. –- May 3, 2018Ayehu, leading provider of an automation and orchestration platform powered by AI, today announced that it will demonstrate its latest integration with ServiceNow Kingston version at Knowledge18 Conference being held May 7-10, 2018 in Las Vegas.

As an established certified ServiceNow partner, Ayehu adheres to best practices when integrating and implementing its software platform with ServiceNow. Live demonstrations in Ayehu’s booth number 1529 will show the significant ITSM workflow productivity and efficiency improvements that result from the integration of Ayehu’s platform with ServiceNow.

“Knowledge18 is an ideal opportunity for showcasing the benefits of automation powered by AI as, more than ever, enterprises are eager to understand how Ayehu’s automation platform can help solve time and resource constraints in IT and security operations,” said Brian Boeggeman, vice president of alliances and partnerships, Ayehu. “We have had a long and successful history with ServiceNow and our latest version of the integrated solution dramatically improves results, allowing IT teams to automate ticket resolutions and routine service desk tasks.”

Ayehu’s powerful yet simple to use intelligent IT Automation and Orchestration Platform provides ready to use, closed-loop workflow templates that extend ServiceNow’s ITSM capabilities. With Ayehu, IT operations teams can eliminate end-users’ service desk calls, manual service desk tasks and help to remediate ticket issues faster. The platform helps organizations accelerate incident response and mean time to resolution (MTTR), and maintain greater control over IT infrastructure.

Ayehu’s integration with ServiceNow provides users with the ability to:

  • Leverage an intelligent conversation bot for end-user self-service capabilities
  • Automatically create, update, and close tickets and query configuration items in ServiceNow
  • Dramatically reduce alert storms and false alerts
  • Bridge heterogeneous platforms through unified workflows
  • Accelerate the reporting, escalation, and resolution of incidents

Ayehu’s next generation IT Automation and Orchestration Platform is available at the ServiceNow Store.

For more information, visit https://ayehu.com/integration-packs/servicenow-integration/.

How Much Intelligent Automation Do I Need?

How Much Intelligent Automation Do I Need?As the value of artificial intelligence continues to grow, many well-intentioned business leaders are rushing to incorporate AI into everything they can get their hands on. But is there such a thing as too much automation? The answer is yes. And it can actually have detrimental effects, including learning diminishment, complacency and even bias. The key is to strike a balance and let intelligent automation become a guide rather than a crutch.

The truth is, when we put too much trust in technology, our own skills can begin to suffer. Then, when something goes wrong, humans don’t know how to react. Today’s airplanes virtually fly themselves, yet pilots still invest hours upon hours simulating flights in order to keep their skills up to par. They know they must be ready and able to respond should something go wrong.

Likewise, there are actual psychological terms associated with how humans sometimes negatively respond to AI. For instance, automation complacency occurs when users cease paying attention to what’s going on due to over-reliance on technology. Automation bias is a phenomenon in which users believe technology, regardless of or despite the actual context. Neither of these situations are things you want happening in your organization.

Of course, this isn’t to say that companies should stay away from AI. To the contrary, as intelligent automation continues to evolve and improve, business leaders are making the wise decision to adopt such technologies to provide them with the competitive advantage they need to survive the next phase of the digital age. Simply put, automation is no longer an option, but a necessity. The goal, however, should be to create human-machine systems that, when designed properly, are greater than the sum of their parts.

A positive arrangement between human workers and intelligent automation should involve the following:

  • Shared goals
  • Complementary/compatible skillsets
  • Excellent communication
  • Cooperation
  • Useful feedback
  • Identification of leadership
  • Holistic viewpoint

Ultimately, the success of tomorrow will depend heavily on the ability for humans and robots to work together as teammates. Only then will you have achieved the perfect balance of intelligent automation and human ability.

Are you ready to experience the power of intelligent automation for yourself? Take Ayehu for a test drive today!

Meet Ayehu at Knowledge18 in Las Vegas!

Ayehu is excited to announce its sponsorship at the ServiceNow Knowledge18 conference. The event is scheduled to take place at The Venetian Resort Hotel Casino in Las Vegas, NV from May 7th to 10th.

Attendees will discover how emerging technologies like AI and machine learning can empower IT to obliterate obstacles in their path to digital transformation. Knowledge18 is an excellent opportunity to learn where the industry is going—and to work with the experts who can help organizations achieve limitless IT.

Representatives from Ayehu will be on-hand to offer live demonstrations of Ayehu’s Next Generation IT Automation product, powered by AI and machine learning. This year, we’ll be introducing new features such as AI-powered automation workflows, conversation with a chat bot, decision support-based algorithms and more.

Our team will be presenting from booth #1529. Event attendees are invited to stop by the Ayehu booth and enjoying ad hoc product presentations. Our team will also be on hand to answer questions and discuss individual needs of each attendee.

The learning and networking opportunities at Knowledge18 are designed to translate into real-world results. With over 18,000 attendees per year, 300 breakout sessions and 120 hands-on labs, attendees will find themselves immersed in the innovations impacting the IT industry. Experience the hottest technology trends at CreatorCon, explore the opportunities for diversity and meet and mingle with fellow professionals at the various special interest groups and sessions custom-tailored to individual industries.

The multi-day event schedule is made up of keynotes, demonstrations, networking opportunities, interactive learning experiences and much more. (See the full agenda here.) Get inspired by industry visionaries and get excited for the future of work.

Please feel free to reach out to Schedule a meeting or just come by our booth #1529.

We look forward to seeing you!