Everbridge Announces Integration with Ayehu Software

everbridge ayehu partnership

PR originally published here.

BURLINGTON, Mass.–(BUSINESS WIRE)–Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical event management and incident response automation, today announced the integration of its IT Alerting solution with Ayehu, a leading provider of intelligent automation and orchestration powered by artificial intelligence (AI). The integration is designed to provide Everbridge’s IT Alerting users with key analytical insights to drive continuous improvements in reducing response times to critical events.

“Everbridge is a global market leader of SaaS-based critical communications solutions, trusted by thousands of organizations worldwide. We are excited to partner with Everbridge to customize strategic and intelligent solutions that promote efficiency and agility in the marketplace,” said Gabby Nizri, Co-Founder and CEO, Ayehu. “Our partnership will allow our mutual customers to automate up to 80% of L1 tickets and significantly accelerate critical event processes, freeing up human resources and increasing operational efficiency.”

The combined solution of Everbridge IT Alerting with Ayehu’s platform extends capabilities into IT Process and Runbook Automation (RBA) by leveraging Everbridge’s Smart OrchestrationTM technology. The solution bridges IT Alerting and RBA to allow organizations to quickly engage IT experts and on-call teams so they can respond to critical issues faster, reducing the mean time to fix and automate manual and repetitive tasks, and decreasing the overall time to resolution even further by eliminating the period between receiving an alert and executing the remediation action.

Everbridge IT Alerting enables operational teams to remain fully in control over IT task automation by embedding human decision points within workflows. Using bi-directional communications, one can remotely control the advancement or execution of any step within a process, such as re-starting a server. Remote communications can be performed via SMS, IM, email, or phone.

“By combining Everbridge’s Smart Orchestration technology and self-service integration capabilities along with Ayehu’s platform, we bring the power of AI and analytics to our customers to optimize information flow and to rapidly execute end-to-end incident response management processes,” said Prashant Darisi, Vice President of Product Management, IT Alerting/IoT at Everbridge.

To learn more about Everbridge IT Incident Response Automation, visit www.italerting.com.

About Ayehu Software
Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.

About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to keep people safe and businesses running. During public safety threats, over 3,800 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter and Facebook.

To read the original press release, click here.

Benefits and Challenges of Intelligent Automation

Benefits and Challenges of Intelligent AutomationIntelligent automation isn’t going anywhere. In fact, 86% of global business leaders recently surveyed believe that in order to stay ahead in their given fields, their organizations must deploy IA in the next five years. Another survey by Gartner found that 42% of CEOs have already begun the process of digital transformation and 56% already reported gains after implementing automation.

Unfortunately, while the majority of business leaders do recognize the increasing importance of adopting intelligent automation, many are being held back by certain challenges. Let’s take a closer look at some of the most valuable benefits of IA technology and the challenges that could be impeding progress.

Benefits of Intelligent Automation

The business advantages to adopting intelligent automation are almost too many to list. For the purposes of this post, however, we’ll share the high-level benefits – that is, the ones that are likely to produce the fastest wins and the biggest ROI.

Intelligent automation technology can effectively enable organizations to:

  • Reduce labor costs
  • Address the skills gap
  • Facilitate leaner, more cost-efficient operations
  • Process much larger volumes of complex data
  • Achieve speed and accuracy beyond what human workers are capable of

Challenges of Intelligent Automation

So, what’s standing in the way? With the vast majority of high-level business leaders acknowledging the critical importance of intelligent automation in facilitating digital transformation, why is it taking them so long to actually pull the trigger?

Well, as it turns out, there are a number of hindrances to IA adoption, the most common being:

  • Lack of skilled manpower
  • Difficulty training/reskilling employees
  • Issues integrating with legacy systems
  • Resistance from human workers
  • Increased cybersecurity threats

Ironically, it’s intelligent automation that could provide the solution to most of these challenges. For instance, by augmenting the human workforce with artificial intelligence, smaller teams can do more with less, eliminating the need to hire additional IA-skilled staff.

Meanwhile, incorporating IA into the cybersecurity process enables security teams to “fight fire with fire,” hitting back at attackers using the same (or better) advanced technology that is being used against them to defend and protect against breaches.

And with the right IA platform, integration with legacy systems is simple and seamless. Finally, when human workers begin to recognize that artificial intelligence is here to make their lives easier as opposed to making them redundant (not to mention all the new and exciting opportunities it presents), fear and resistance will become a thing of the past.

Conclusion

At the end of the day, while there are certainly challenges, the benefits of implementing intelligent automation exceed those challenges by a long shot. In fact, in most cases, those perceived roadblocks can be overcome not in spite of, but rather as a result of IA adoption.

If you are among those business leaders who are holding back on embracing intelligent automation but are ready to dip your toe in the water, we recommend scheduling a free, interactive demo. Take Ayehu for a test drive today and experience for yourself the power of intelligent automation.

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Robotic vs. Intelligent Automation – What’s the Difference?

Robotic vs. Intelligent Automation – What’s the Difference?The development and widespread adoption of robotic process automation (RPA) technology has changed how organizations approach their business operations, particularly in terms of streamlining and scaling business processes. Given this innovation, a question that naturally arises is what does the future hold for RPA? The answer to that question is intelligent automation.

What is RPA?

In simplest of terms, RPA is an application of technology that enables people to configure computer software – or robots – to process transactions, manipulate data, trigger responses and communicate with other digital applications, programs and systems. Deloitte defines RPA as “a way to automate repetitive and often rules-based processes.”

The concept of RPA really began to gain traction during the early 2000s when, at the time, businesses had been relying on basic automation executed through software commands which followed scripted processes to perform tasks within single IT applications. RPA technology brought this to the next level by scripting tasks across several applications, enabling companies with complex infrastructures to also extract value from automation.

Ultimately, RPA tools are best suited for tasks, processes and workflows that have repeatable, predictable interactions with other IT applications.

What is Intelligent Automation?

The natural progression between robotic and intelligent automation has occurred over the past decade or so, and has further expanded the benefits of automation by introducing machine learning and artificial intelligence into the mix.

Unlike RPA, which is designed to automate routine, repetitive tasks, intelligent automation provides the capability to automate non-routine tasks. Furthermore, intelligent automation can tackle processes that require judgment, intuition, creativity, persuasion and problem-solving – all skills that previously required human input and intervention. It is, essentially, a cognitive technology that features human-like capabilities.

When combined with RPA technology, the resulting solution can enable organizations to harness the power of automation to streamline both routine and highly complex processes and workflows, creating an intelligent, self-driving enterprise.

Getting Started with Intelligent Automation

Whether you’re looking to simply dip your toe in or are eager to dive headfirst into intelligent automation, there’s a strategy that should be followed. Perhaps Deloitte outlined it best in their recommended five-step process, shown in the infographic below.

 

Deloitte Infographic - Getting Started with Intelligent Automation

 

Without question, intelligent automation will become an even more integral component of future business models. As a result, organizations across the globe are shifting their focus to intelligent automation solutions that can support both their current as well as their future needs and provide competitive advantage in a growing market.

The best way to get started with intelligent automation is to experience it in action. Click here to schedule your live demo of our Next Generation IT Automation, powered by AI – and don’t forget to grab your FREE copy of our latest eBook below.

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Aithority Interview with Gabby Nizri, CEO and Co-Founder, Ayehu

Read the recent interview with Ayehu CEO Gabby Nizri

Tell us about yourself and the journey to founding Ayehu.

In 2007, I co-founded the company with Ayehu’s Chief Technology Officer, Yaron Levy. It was a time when businesses were trying to keep up given the great strides that were being made in the IT field. Technology was becoming increasingly complex even for large global corporations, and given our experience working with the demands of the 24-hour IT world, we wanted to build something robust, yet simple to use to help manage enterprise technology and still be able to focus on the business. We saw automation as the answer.

We put together the team and built software that eliminates many typical time-consuming, repetitive tasks for an IT department, such as password resets, server restarts and responding to system alerts. As the company grew, we expanded our team globally. Today, we are headquartered in San Jose, with offices in New York and Tel Aviv and continue to grow our customer and partner relationships to extend the benefits of our intelligent automation platform.

Tell us about the Ayehu team.

Ayehu was founded in Israel, where innovation and entrepreneurialism are part of the business culture. Our expert R&D team, responsible for developing our cutting-edge platform, resides there. Our sales and marketing team members, focused on driving the expansion of our global businesses, are primarily located in the US, in our San Jose and New York City offices. Our team is a mix of highly talented, passionate and motivated set of professionals, who are driven to make a significant impact on today’s businesses. We are a very engaged and cohesive team because we are all inspired by the results our technology brings to customers.

How does Ayehu’s technology leverage AI to make automation smarter?

Ayehu’s intelligent Automation and Orchestration Platform is powered by AI. The platform incorporates Machine Learning algorithms that help make the process of automating IT and security tasks even smarter by generating AI-based recommendations for users, in the form of two-way SMS and email notifications. The user can self-manage his needs by conducting intelligent conversations with chatbots as opposed to having to wait for humans in L1-L2 to resolve his/her problem.

Our customers can build any workflow they wish, to automate repetitive tasks that are performed manually, such as a workflow for automating the process of provisioning a new server or a workflow for resetting passwords. The user simply uses Ayehu’s simple-to-use drag and drop pre-built templates to build the process. No coding required. And based on prior history, the AI component contributes by proactively suggesting additional ways to streamline the process to make it even easier, faster and more accurate.

Which verticals within the IT industry can use Ayehu’s offerings?

Ayehu serves hundreds of companies around the world. The beauty of IT automation and orchestration is that organizations in virtually any industry can benefit from the solution. Ayehu’s customers range from telecommunications companies and technology enterprises to healthcare organizations and insurance agencies.

What kind of repetitive tasks can one hope to automate; how does working with Ayehu’s technology solutions affect ROI, human error and response time?

There are many IT and security tasks that organizations can automate resulting in huge efficiencies. We typically find the top five tasks to be restarting applications/servers, monitoring application log files, remediating low disk space, resetting passwords and provisioning virtual machines.

Ayehu acts as a force multiplier, resulting in incredible operations efficiency that is generated by saving time on manual and repetitive tasks, accelerating mean time to resolution, and maintaining greater control over IT infrastructure. It is an agentless platform that does not require any coding or scripting to use. It is easily deployed and interoperates with disparate solutions and systems so that tasks and processes are easily and very quickly automated.

It (the technology) can improve response times by up to 80% while simultaneously reducing human errors by up to 90%, and even potentially eliminate them all together.

Ayehu’s automation and orchestration capabilities extend beyond IT operations to security as well. Tell us more.

Even today’s biggest corporations can’t keep up with the influx of security incidents and compliance requirements. The shortage of qualified security technology professionals is a serious and growing challenge. Ayehu’s platform automates the cybersecurity incident response process so that response times to security breaches are dramatically improved, reducing financial impact to the business.

While it is not always possible to completely prevent cyber-attacks, automating the incident response process is proven to vastly accelerate the ability to identify, isolate and remediate the breach, minimizing potential damage. 64% of our customers using us in the IT environment have pulled us into their SOC environment.

With Ayehu, Security experts can fully automate and mimic the response of experienced security resources, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions and playbooks without any programming required, helping to resolve virtually any alert, incident or crisis.

Tell us about Ayehu’s partners, and what other enterprise technologies it integrates with.

To be truly effective as a process automation solution, we recognize that the platform must integrate with a large ecosystem of partners so that customers can effectively use it in their existing environments. We work with all the major ITSM, ITOM, NOC, SOC, AI, chatbots and messaging platforms. Ayehu acts as the glue among all these systems so that customers can very easily deploy AI-powered automation and get fast and dramatic results.

How does Ayehu’s offering differentiate itself from competitors?

Ayehu is the only AI-powered, IT Automation and Orchestration solution that requires no coding or scripting and is integrated with all other existing systems in your environment. Ayehu is designed to empower IT and Security Operations teams so that CIOs can begin creating the self-driving enterprise.

Ayehu harnesses the power of AI to deliver a transformative experience for today’s modern corporations.

How can SMEs take advantage of Ayehu’s cloud and IT management solutions?

Ayehu’s next-generation IT Automation and Orchestration Platform can be used on-premise or in the cloud. It is SaaS-ready and optimized for hybrid deployments to meet current needs.

What’s next for Ayehu; what can we look forward to? 

Ayehu is passionate about empowering the self-driving enterprise through intelligent automation. As we look to the not so distant future, we believe strongly that advanced technology will be the game-changer that drives new innovation that transforms the world we live and work in today. We will continue to advance the AI-driven automation platform and form partnerships that extend the benefits to even more organizations around the globe.

Read the original interview published on Aithority here.

How Tomorrow’s IT Leaders will Use AI to Solve Problems

How Tomorrow’s IT Leaders will Use AI to Solve ProblemsWhen the IT professionals of today went to school, they most likely studied things like programming. Students attending today’s technical colleges and universities, however, are focusing on things like machine learning and artificial intelligence. As a result, tomorrow’s workforce will have been taught an entirely new way of approaching IT problems, including cybersecurity. And since the problems and attacks IT teams will face are also evolving, this change couldn’t have come at a more opportune time.

Let’s take a closer look at a few ways the IT leaders of the future will leverage AI technology to transform their organizations.

Simplify Work

Enterprise-level IT teams deal with complex processes and workflows on a daily basis. This is nothing new. How they manage these things, however, is changing for the better. AI is already capable of automating even the most complex business processes while also identifying trends to create greater business value and provide forward-thinking intelligence. As a result, human IT workers will have less busywork and will be far more capable of strategic, data-driven decision-making.

Answer Data Questions

There’s been no shortage of investment into areas such as data integration, yet in most cases, one big question remains: where’s the return? AI technology has the potential to deliver business cases for affordable data initiatives. For instance, tomorrow’s IT professionals will no longer have to waste countless hours classifying and indexing data manually. Artificial intelligence can handle it for them, thanks to natural language processing capability.

Stronger Cyber-Defense

Hackers are becoming savvier by the minute and their attacks are becoming more persistent and insidious. They are already leveraging machine learning and AI technology to achieve their nefarious objectives, which is forcing the hand of security professionals. Businesses being targeted can’t expect to defend themselves without better or at least equivalent ammunition. In other words, they’ll need to fight fire with fire, and that means adoption of AI for stronger cybersecurity postures.

Gain Competitive Advantage

In today’s hyper-competitive marketplace, obtaining a position of power is no easy feat. This will only continue to get increasingly challenging for future IT leaders. With other countries, China in particular, already investing heavily in AI technology to preserve their economic future, opportunities to compete on a global landscape will exist, but only for organizations that also make AI a top business priority.

What’s the next step?

AI isn’t something that’s in the far-off, distant future. It’s already here and will only continue to grow and expand tomorrow. The best way for businesses to prepare is to start having the conversation now. Whether it’s centered around data initiatives, cybersecurity, upskilling your workforce or something else, AI must be a focal point today if you are to remain steadfast and successful tomorrow.

It’s time to start discussing, learning, testing and incorporating AI across your organization. To see AI in action and begin positioning your company and IT leaders for the future, schedule a free, interactive product demo.

eBook: 10 time consuming tasks you should automate

How to Maximize ITSM Efficiency Through Intelligent Self-Service

Managing the lifecycle of IT services is a complex and challenging undertaking. Further complicating matters are the many different facets of IT service management (ITSM), of which even one minor failure can disrupt the entire operation.

Meanwhile, IT service desk teams are being asked to do more than ever before, even while operating with limited staff and managing ever-increasing workloads. This, coupled with bottlenecks, delays, and time-consuming manual processes, leaves IT teams feeling frustrated and on the brink of burnout.

There’s got to be a better way. Thankfully, there is.

Inefficiency Impedes Progress

In an ITSM benchmark study by AXELOS, when asked to prioritize their most pressing challenges, ITSM professionals listed inefficiency as their biggest problem to overcome.

Without question, IT operations and development teams across the globe want to improve the way they perform their jobs, and eliminating inefficient practices is the number one concern. In fact, the benchmark study found that 55 percent of ITSM professionals are interested in identifying and eliminating wasteful work.

But how?

Sure, there are plenty of tools and platforms available that can be used to streamline IT operations. While considering the fact that siloed working also made the list of biggest headaches for ITSM professionals, is it really wise to bring on yet another tool for an already overwhelmed IT team to manage? Won’t that just contribute to an already significant problem and make matters worse?

Not necessarily. The key? Integration.

Improved ITSM Efficiency Without Increased Complexity

For a machine to work efficiently, all of the cogs within must be fully functioning. More importantly, they must fit and work seamlessly together as they were intended to. The same concept can be applied to ITSM efficiency. Utilizing codeless service desk management software, such as Cherwell, can help streamline ITSM by automating service delivery.

Integrating Ayehu with Cherwell can lead to even more powerful efficiency for service desks.

Creating an Intelligent Self-Service Help Desk

The integration of Ayehu’s intelligent automation and orchestration platform with Cherwell extends the ITSM solution capabilities and provides significant IT process gains and efficiencies. The integration enables the automation of current manual processes, to reduce time to resolution and allow the service desk to ignore the noise and focus on more critical and complex issues.

Ayehu’s integration with Cherwell allows IT departments to:

  • Automatically open, update, close tickets, and query tables in Cherwell
  • Leverage two-way SMS and email for event notifications and escalations
  • Accelerate the reporting, escalation, and resolution of incidents
  • Eliminate manual work and human errors
  • Ensure fully documented end-to-end processes
  • Reduce the amount of “noise” at the service desk
  • Enforce change management procedures such as ticket status changes

Two-way communication ensures that Cherwell platform is constantly kept updated on the status of tickets, from initiation to resolution. The two systems are always in sync, providing accurate status snapshots regardless of which platform is being viewed. A live dashboard displays all issues handled by the system, along with their time to resolution, providing an overview of what Ayehu is handling.

Most importantly, with this integration, the IT service desk can fully automate and mimic the response of experienced operators and analysts, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required and helping to resolve virtually any alert, incident, or crisis.

In other words, combining Ayehu with Cherwell enables busy or short-staffed ITSM teams to create intelligent self-service desks with fewer (or no) agents, finally making it possible to solve the “do more with less” conundrum.

Maximum Efficiency with Minimum Complexity

Integrated with Cherwell, Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The agentless platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for fully enhanced and optimized automated workflows. It can also be installed on-premise connecting seamlessly with the Cherwell platform.

Managing IT services will never be simple, but with the right tools and technologies at your disposal, you can make it far less difficult than it has to be.

Should you hire a Chief Automation Officer?

If you were to ask any high-level executive about IT, you would almost always receive an answer that centers around the need for innovation. But while most in leadership roles openly profess the importance of innovating, getting them to actually free up the resources and make the necessary investments is much more challenging. This is where automation comes into play, and the aptly named Chief Automation Officer is leading this charge.

Business Benefits of CAO

A surprising number of enterprises are now recognizing the many benefits employing automation can afford, and not just in terms of IT. Nowadays, companies of every size, structure and industry are leveraging automation technology to streamline everything from routine tasks to complex workflows, cyber-security incident response and even self-service support. For those forward-thinking organizations desiring to harness the power of intelligent automation as an overarching business objective, having a central point of contact to organize, oversee and optimize the entire process is strongly recommended.

Challenges and Barriers

For most companies, implementation of automation typically occurs at the department level – at least in the beginning. Because IT is naturally open to and comfortable with such technological advances and innovative concepts, this is the area where most organizations choose to introduce automation. One of the downsides to this is that without the right leadership involvement, IT tends to “own” the process, which can lead to isolation and silos, or as Gartner deems them, “islands of automation.” These “islands” are counterproductive and costly, actually hindering efficiency.

Recent studies have revealed that this lack of a holistic viewpoint has become one of the biggest obstacles of a successful automation strategy. Simply put, ad-hoc automation leads to fragmented operations. This reality has paved the way for the rise of the Chief Automation Officer (CAO) whose goal is to identify the many islands of automation that exist across the organization and effectively connect them. This role is designed to act as a liaison between IT and other key business strategies to develop, implement and manage a more cohesive, efficient enterprise environment.

An Innovative Approach

For obvious reasons, the Chief Automation Officer does not manually work toward these goals, but rather proactively identifies, assesses and leverages the latest in intelligent automation technology, powered by AI and machine learning. The appropriate tools will be implemented to streamline not only IT operations, but as many other offices, departments and teams across the entire organization as possible. Instead of siloed automation, the CAO works toward the overarching goal of achieving unity and cohesion.

Beyond the technology piece of the puzzle, the Chief Automation Officer is also typically tasked with helping to achieve greater human resource allocation. By assessing the company’s needs as a whole instead of just interdepartmentally, the CAO can determine how best to utilize manpower, strategically and systematically implementing automation across the entire enterprise to eliminate costly bottlenecks and dramatically improve workforce productivity.

The Ideal Balance

It should be noted that the CAO’s purpose is not to replace workers with robots, but rather supply the available tools to make the jobs of humans easier and more efficient. As a result, human-centric automation facilitates a significant shift of manual, repetitive tasks and workflows from human to machine, freeing up knowledge workers to focus their valuable skills on more business-critical tasks and projects, hence achieving greater innovation.

In reality, at least for the time being, not every organization will require a designated Chief Automation Officer. However, as we continue to drive forward, embracing and employing the many advances that technology has in store, this need will continue to grow.

Could your company benefit from a CAO? Perhaps the best place to begin is with the right tool. Get started with a free product demo of Ayehu and see for yourself how automation can bring your business to the next level.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Could These 3 Workflow Problems Be Crippling Your Company’s Performance Management?

Could These 3 Workflow Problems Be Crippling Your Company’s Performance Management?Effective performance management is high on the list of objectives for business leaders, regardless of department or industry. The primary purpose is to create and maintain an internal work environment where employees can perform at their very best. This requires supplying employees with everything they need to do their jobs effectively, creating a positive corporate culture and limiting hindrances to productivity as much as possible.

Unfortunately, many organizations struggle in this area due in large part to the presence of certain barriers to success. Let’s take a closer look at three such barriers that might just be hindering your own performance management process and how workflow automation can help turn things around.

Time-Consuming Paper-Based Processes

Problem: It’s time to review your employees’ annual performance, but there’s a lot more involved than simply sitting down and having a conversation. There are often several different contributing parties to consider. Not only is handling this on paper tedious and time-consuming, but having to pass physical documents from person to person and wait for their input is cumbersome and can cause frustrating delays.

Solution: Shift to a paperless process where online documents are accessed, shared and completed electronically. Add workflow automation into the mix to complete repetitive, pre-programmable sections of required forms and documentation and leverage technology to ensure that the process flows smoothly. The appropriate parties can be notified when it’s their turn to add to the review or sign off on the document. This saves time and creates a more efficient process for everyone.

Poor Communication

Problem: The purpose of ongoing performance management is to provide the appropriate feedback and guidance to enable employees to address and improve their professional performance in a timely, effective manner. This is why reviews are done at least annually, but sometimes more frequently. The problem that often arises, however, is in notification of review status. When management isn’t adequately informed that it’s time, reviews can be delayed and bottlenecks can occur. Likewise, poor communication can lead to last-minute, ill-prepared reviews that are of little use to the employee.

Solution: Workflow automation can be used to automatically schedule performance reviews, set and issue reminders when input or documents are due and follow-up accordingly. The review can even be automatically added to the manager’s calendar as well as the employee’s and any other relevant party. This will keep everyone in the loop and on schedule for a timely and more effective review process.

Lack of Visibility Due to Silos

Problem: The performance management process involves more than just letting an employee know how he or she is doing. It interfaces with multiple departments, including payroll. What happens when a review results in a pay increase, but come payday, the raise still hasn’t been implemented? There needs to be a seamless flow of information amongst related departments to ensure that everything moves along the pipeline quickly and efficiently. Otherwise, the result is frustration across the board.

Solution: Workflow automation can link disparate systems and create a centralized place where relevant data can be viewed as needed. Any information that needs to be transferred can all be accessed and verified without having to log into multiple systems and communicate between departments. This ensures that nobody misses out on their hard-earned rewards.

These are just a few of the many ways workflow automation can improve and enhance the performance management process. Beyond streamlining the review process, workflow automation can help you automate a broad spectrum of other HR-related functions, including employee onboarding. With a platform like Ayehu, you can automate, orchestrate and optimize all of your business processes to drive better outcomes and greater success.

IT Process Automation Survival Guide

Leveraging Intelligent Automation to Ignite Growth

Leveraging Intelligent Automation to Ignite GrowthToday’s executives face the ever-increasing challenge of meeting the demands and expectations of both internal and external customers while simultaneously lowering operational costs as much as possible. Meanwhile, growth is almost always on the horizon. To address these challenges, more and more executives are turning to intelligent automation to augment human capability, enhancing the customer experience, achieving higher quality outputs and increasing the capacity to handle higher volume.

Let’s explore how this disruptive, transformative technology is driving tremendous change in the global business realm.

What is intelligent automation?

Before we can delve into the many benefits of intelligent automation and how it can spearhead growth, we must first define what the technology is and how it works. Gartner defines intelligent automation as “the umbrella term for a variety of strategies, skills, tools and techniques that service providers are using to remove the need for labor, and increase the predictability and reliability of services while reducing the cost of delivery.”

In simplest terms, intelligent automation is a software that mimics the behavior of a human worker by locating, finding, analyzing, transforming and entering data into existing enterprise applications. It is particularly useful for labor-intensive tasks and workflows. Intelligent automation delivers a competitive advantage by delivering low-cost scalability and enabling skilled personnel to shift their focus on higher-value work.

Will intelligent automation replace the need for humans?

The growth we are referring to in this article does not involve the elimination of human workers. To the contrary, while some rote jobs and duties will naturally be replaced by automation, new roles and opportunities will simultaneously develop. The goal is to achieve the ideal balance between robotic efficiency and human judgment.

In this regard, the automated platform identifies process exceptions that require complex decision making, bringing in expert employees. This new process orchestrates both human judgment and intelligent automation to apply the benefits of each to maximize responsiveness, efficiency and quality of work.

Three Key Ways Intelligent Automation Can Propagate Growth

Now that you’ve got a better idea of what intelligent automation is and how this technology can fit in with your business processes, it’s time to get down to the meat and potatoes. Here are three specific ways you can leverage automation to facilitate rapid, sustainable growth in your organization.

Boost Productivity

It’s only logical to assume that the more output your business can produce, the more work you can take on. Intelligent automation is capable of performing tasks and complex workflows exponentially faster than humans. Not only does this speed up and increase the volume of work that can be performed, but it will also enable your human staff to focus their efforts on more critical business growth initiatives.

And with the potential to increase productivity by 40% or more, automation powered by artificial intelligence can literally transform your company’s performance.

Reduce Errors

Even the most skilled human has the potential to make a mistake from time to time. Apply this to high-volume, repetitive tasks and the risk increases tenfold. Sadly, even a seemingly minute error can have tremendous implications on your company’s reputation, which can dramatically hinder growth. The fact is, software robots are capable of learning much more efficiently than people.

For instance, intelligent chatbots can be “trained” to perform support while continuously gathering new information and expanding their own internal knowledge bases. All of this without the risk of error makes it easier to scale and expand operations.

Improve ROI

When you can leverage software robots to perform a vast number of tasks and activities that once required human employees, the potential for increased ROI also dramatically improves. In other words, you’ll need to hire and staff fewer employees, which means lower expenditure in terms of salary, training and benefits.

With improved productivity and a reduction in errors, the average cost for the work performed decreases, which boosts your return. Higher ROI means more capital to spend on expansion and growth initiatives.

With all of this opportunity on the table, the question then shifts from should you adopt intelligent automation to why haven’t you done so yet? Get started today and begin your journey to digital transformation that will enable you to achieve your growth goals and crush the competition.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

5 Things that Can Hinder Digital Transformation

5 Things that Can Hinder Digital TransformationDigital transportation is no longer just an option. In order to remain relevant and competitive, it’s an absolute necessity. In fact, 87 percent of companies believe that digital transformation will give them a leg up on the competition. A further 27 percent consider it a matter of survival.

But while many business leaders recognize its importance, achieving enterprise-wide buy-in remains challenging. And let’s face it, any change of this magnitude has the potential to go south. That being said, let’s take a look at five red flags that, if not addressed, will almost certainly derail your progress.

Not Defining Objectives

You can’t embark on a digital transformation initiative just for the sake of doing so. Company executives must have a clear vision of not only why they’re doing this, but also what they specifically wish to achieve as a result. Without this vision, the entire project will be doomed right from the get-go. To begin, take a look at what your competitors are up to and then figure out how you can improve to make a real impact on your market.

Failure to Communicate

It’s human nature to fear change and, in response, resist it. Knowing your front line employees will likely push back at the thought of rolling out tools like intelligent automation can make it tempting to avoid those difficult conversations. But in order for digital transformation to truly occur, everyone across the board must buy into the vision and have a clear understanding of why it’s necessary. Be open and transparent with your employees and tackle fear head-on. That’s the only way to overcome it.

Lack of Guidance

You may have the utmost faith in your staff, but are they truly up to the monumental challenge that comes with achieving digital transformation? Chances are you’ve already got the foundation, but you can’t simply assume that your employees will automatically adjust and adapt without adequate assistance. A skills assessment is crucial to identifying knowledge gaps so they can be addressed accordingly, prior to moving forward with your project.

Not Recognizing Champions

As you move forward with your skills assessments, you will likely identify certain key players who are stand-out experts. These individuals can become an invaluable asset to the project at hand and the organization as a whole, but only if you consciously tap into them as a resource. These champions of change should be encouraged and empowered to share their knowledge and enthusiasm with others. This can do wonders for gaining buy-in, particularly with those who are still somewhat resistant.

Caving to Challenges

Digital transformation is a long journey and one that is wrought with many challenges along the way. If business leaders do not work to create and nurture a culture within the organization that embraces change with unwavering optimism, when things get rocky, morale can seriously take a hit. Those spearheading the change must do their best to maintain a high degree of energy and not let challenges and struggles bring down the team.

What’s the first step? Adopting the right technology. According to Accenture, 92 percent of business leaders say that intelligent automation will be put to wider use within their company during the next 12 months. Will you be one of them? Get started on the path to true digital transformation today with a private demo.

IT Process Automation Survival Guide