By now most security operations centers (SOCs) are aware of the value of automation. Not only does this technology reduce errors and improve efficiency and effectiveness, but it also frees up IT personnel, allowing them to focus their talents on high level tasks and workflows that cannot be automated. For those just starting out with security operations center automation, it can be challenging to figure out where to begin. Let’s take a look at 3 key areas where SOCs can and should start automating today.
Identifying False Positives
SOCs spend far too much time sifting through incoming alerts to determine whether they are truly threats. This massive task is not only prone to costly error (when real threats slip through the cracks), but it’s a tremendous drain on resources. One of the most effective ways to handle this monumental yet time consuming necessity is to leverage Security operations center automation. All incoming alerts can be instantly assessed, verified, prioritized and assigned without the need for human input, thereby eliminating the false positive dilemma.
Help Desk Tickets
Believe it or not, many companies still have highly skilled IT professionals copying and pasting responses to incoming support tickets. Imagine paying a senior staff member to do such a simple task when his or her time could be much better spent elsewhere. Security operations center automation can help you maximize your staffing budget by allowing technology to handle this simple, repetitive task. As an added benefit, your top level personnel can then focus their energy on things like mitigating threats and training entry-level workers.
Tracking and analyzing metrics is an important part of an SOC’s job, but the act of manually gathering all this information and converting it into reports can be daunting. The good news is, SOC automation can help take this time-consuming yet business-critical task off the plates of security operations center staff. CIOs and other powers-that-be will still be able to review, evaluate and confirm the department’s efficiency levels while IT personnel can shift their efforts to more important activities.
Of course, these are just three of the many different tasks and workflows that can be streamlined by security operations center automation, but they’re a great place to start for a company that’s just hopping on the automation band wagon.