Thanks to a combination of advanced technology and access to a growing number of affordable devices, applications and suites, the modern workplace is rapidly changing. Companies are now able to leverage intelligent automation tools to handle increased workloads, reduce errors, improve efficiency levels, manage staffing levels and, of course, save money in the process. What does this mean for human workers? Are people in danger of being replaced by machine? Not necessarily. In fact, here are 3 distinct ways that robotic process automation will actually improve the workplace for humans.
Removal of Mundane Tasks
Most people can list at least half a dozen tasks they are responsible for on a day to day basis that are, well, boring, repetitive and time-consuming. With robotic process automation, these routine tasks and rote workflows can be automated, taking them off the plate of human workers and shifting the work to machine. Not only does this improve morale of the workforce, but it also allows for more output with fewer errors, which benefits the company as a whole.
Better Allocation of Resources
When the menial day to day tasks are no longer a part of your employees’ schedules, they will be free to apply their skills and abilities to projects that support more complex and important business initiatives, such as marketing and growth. Talented staff can spend their time more wisely and focus on creativity and innovation – things that cannot be automated. This is beneficial for the business as well as the employees.
When a firm is able to use robotic process automation to improve productivity and attain optimum allocation of human capital, it will naturally become more competitive in the marketplace. Think about it. The company that can produce more work faster at a lower cost and with fewer errors can dramatically improve customer satisfaction. And when intelligent workers focus their efforts on mission-critical activities, the company as a whole will be capable of outperforming its competitors.
Ok, so now that you know the reasons why you should embrace robotic process automation, the next logical question is….where do I begin? There are many theories to answer this question, but in general, RPA can initially be applied in situations that meet the following criteria:
If/Then Scenarios – Robotic process automation is extremely effective when there’s a process that follows the “if/then” philosophy. In other words, you might program your RPA tool to automatically execute a certain command whenever a particular task is initiated. So, if a ticket is open to reset a password, then the appropriate process to resolve the issue should automatically run.
Self-Correcting Remediation – There are many instances that require action, but not necessarily from a human. Take, for example, server disk space. Without the proper amount of space, critical situations may impact the core functionality of your business. With RPA, scheduled workflows can be initiated to maintain and administer disk space levels.
Without question, robotic process automation is changing the way we work and will only continue to do so as more and more organizations jump on the RPA bandwagon. But while this technology will certainly replace the work currently performed by humans to some degree, the benefits to both the company and the employees will ultimately remain positive, at least for the foreseeable future.