There are a great number of benefits to be realized by the adoption of robotic process automation, also called RPA for short. For instance, leveraging automation can boost productivity, lower operating costs, improve service levels and significantly reduce error rates. That being said, because this technology is relatively new, there are certain pitfalls that IT professionals should be aware of so they can avoid any negative impact on the department and company as a whole. Let’s examine 4 of these common drawbacks.
Lack of a Mature Strategy
Understanding the need for and benefits of automation isn’t enough to successfully implement a tool like robotic process automation. If you are considering adopting RPA, it’s critical that a detailed strategy be developed well in advance of doing so. What tasks, processes and workflows will be turned over to technology and how will that roll-out work? Planning ahead can help avoid potential bumps in the road, making for a much smoother implementation.
Lack of Adequate Governance
One of the greatest things about robotic process automation is that it never deviates from its course, which is why RPA is credited with lowering and/or eliminating error rates. The problem is, when and if any part of a particular process is changed, unless it’s properly communicated, documented and applied, the RPA will inevitably fail. This is why a strong governance framework must be in place.
Overly Optimistic Approach
While the newer robotic process automation products are certainly being designed to be as user-friendly as possible, it’s important to remember that there will still be a learning curve and that software is innately inhuman. That means that unless it is properly programmed, it will not necessarily work without issue right out of the gate. Keep a more conservative perspective and you will be prepared to handle any glitches that may occur.
Not Defining New Roles
As tasks and workflows are transitioned to automation, the roles of employees will inevitably change as well. Remember, RPA isn’t meant to replace human workers, but make their jobs easier. Still, many of the duties that were once handled by people will no longer exist as part of the day to day activities. As this shift occurs, be prepared to adapt and transition employees into new roles within the company.
Robotic process automation stands to take the IT world by storm. As its adoption becomes more widespread, however, it’s imperative that those in charge of its implementation understand the potential pitfalls ahead of time. This will provide for a much more successful roll-out and help make the transition to RPA easier to manage across the entire business structure.