Automation is certainly not a new concept. In fact, it’s been in use to some degree for over a century. Yet, there are still a great number of enterprise-level organizations that are on the fence about whether this advanced technology is really worth investing in. If you are one of these late bloomers and are still unsure of whether or not you should take the plunge and employ IT process automation in your company, here are four signs that will let you know it’s time.
Your IT department is struggling to deliver services in a timely, efficient manner.
When a ticket gets opened to IT, how long does it take to achieve satisfactory resolution? In today’s fast-paced business environment, regardless of what industry you are in, agility and efficiency are absolutely critical to ongoing success and future growth. If the demands of your workforce are becoming too much for your skilled IT personnel to handle, the time to leverage technology has come. Not only will IT process automation alleviate the burden of many of the day-to-day repetitive tasks, but it will also free up your talented technologists to apply their skills in a more resourceful and profitable manner.
You have way too many staff members on hand just to handle those peak cycles.
Optimized resource allocation is the key to running a lean, profitable operation. If you have far too many IT employees on the payroll just so you can ensure smooth workflow during peak cycles, you are undoubtedly wasting money the rest of the year. Conversely, if your current IT department becomes completely overwhelmed during those peak cycles, your capacity is too low and you’re likely to see higher employee turnover rates. IT process automation provides the ability to scale up or down as needed without having to make any changes to your human workforce.
Your employees are wasting an incredible amount of time and effort on repetitive tasks.
Even if you feel that your operation is being managed at the appropriate capacity and the turnaround time of your IT department is acceptable, if your IT employees are spending the majority of their day completing manual tasks and processes, you’re wasting money and missing out on opportunity. You’re also facing a much higher risk of costly human error. Why not let ITPA handle these simple, routine tasks? That way you’ll be paying an appropriate salary to workers who are able to better utilize their valuable skillset and the work will be completed faster and more accurately.
Your legacy systems and applications are operating independently.
Of course it doesn’t make sense to invest in an entire system overhaul, but what kind of operation are you running if every application you’ve got in place is functioning in its own silo. The problem many organizations face is the fact that legacy systems which offer useful benefits individually don’t have the capability of working together. This leads to tremendous inefficiency. The beauty of most modern IT process automation tools is that they are designed to integrate existing systems, platforms and applications to create a more cohesive and streamlined infrastructure. This allows the organization to avail itself of all the benefits of each legacy system as they work in tandem, complementing and enhancing each other’s capabilities.