While the concept of robotics is gathering speed and capturing the attention of more and more executives across multiple industries, there is still a huge barrier to overcome before it can become fully embraced. Many decision makers still feel that human capital is more valuable than automation, and in some cases, they’re correct. There are, however, a number of processes that not only could but should be handled by intelligent automation. Here are four such processes.
Processes that don’t require much human intervention. Think about the many manual, repetitive tasks that are performed, not just in IT, but across your entire organization on a day to day basis. Those mundane tasks that do not necessarily require a ton of input from your human workers, such as payroll batching and other accounting functions, are ideal for intelligent automation. Furthermore, with automation that is powered by artificial intelligence and machine learning, even decision-heavy and complex workflows can be automated.
Processes that are prone to human error. Like it or not, people make mistakes. Even those employees who are well trained and possess years of experience can commit an error from time to time, and errors can cause major problems for your business. Look for processes that require a lot of repetitive work, which can often cause the human attention span to waiver. Then, let intelligent automation handle those tasks and you’ll automatically see a reduction in costly mistakes.
Processes that require multiple systems to work in sync. One of the biggest benefits of intelligent automation is its ability to tie together several systems and work with them, either simultaneously or in various intervals. Rather than have your personnel juggling multiple programs to get simple tasks done, let automation do it for them and free up your staff to focus on those tasks that do require human input.
Processes that have clear-cut, defined sets of rules. Software robots are capable of following well-defined rules, so any workflows that present specific, “If A, then B” rules would be perfect for intelligent automation. In fact, the right automation platform can also handle more complex and less straightforward rules, provided you have a robust, quality product in place.
Of course, this is just a general guideline. You know your business best, and may determine that additional tasks or workflows would also benefit from intelligent automation based on your particular needs. Additionally, as technology continues to improve, so will the capabilities of automation, which will further benefit businesses around the world.