While the concept of robotics is gathering speed and capturing the attention of more and more executives across multiple industries, there is still a huge barrier to overcome before it can become fully embraced. Many decision makers still feel that human capital is more valuable than automation, and in many cases, they’re correct. There are, however, a number of processes that not only could but should be handled by robotic process automation (RPA). Here are five such processes, in no particular order.
Processes that already do not require much human intervention. Think about the tasks that are performed, not just in IT, but across your organization on a day to day basis. Those repetitive tasks that do not necessarily require a ton of input from your human workers, such as payroll batching and other accounting functions, are ideal for RPA. Of course, even processes that are decision-heavy can benefit from introducing automation into various steps along the workflow.
Processes that tend to be more prone to human error. Whether you like it or not, people make mistakes. Even those employees who are well trained and possess years of experience can commit an error from time to time, and errors can cause major problems for your business. Look for processes that require a lot of repetitive work, which can often cause the human attention span to waiver. Let RPA handle these tasks and you’ll automatically see a reduction in costly mistakes.
Processes that require multiple systems to work in sync. One of the biggest benefits of Robotic Process Automation is its ability to tie together several systems and work with them, either simultaneously or in various intervals. Rather than have your personnel juggling multiple programs to get simple tasks done, let RPA do it for you and free up your staff to focus on those tasks that do require human input.
Processes that have clear-cut rules. Robots are able to follow well-defined rules, so any workflows that present specific, “If A, then B” rules would be perfect for RPA. IT Process Automation can be capable of handling more complex and less straightforward rules, provided you have a robust, quality product in place.
Processes that require limited exceptions. The purpose of Robotic Process Automation is to reduce the need for human interaction with processes. It’s not intended to increase or even maintain them. For that reason, transactions that would require the program to report on multiple errors and exceptions might not be the best fit for robotic process automation at this time. That is, unless you’ve invested in a more sophisticated product.
Of course, these are merely meant to be used as a general guideline, not set-in-stone rules. You know your business best, and may determine that certain tasks or workflows would still benefit from RPA based on your particular needs. Additionally, as technology continues to improve, so will the capabilities of IT Process Automation, which will further benefit businesses around the world.