We frequently talk about how IT process automation can dramatically improve IT operations, but this is really only one piece of the puzzle. It’s not enough to simply adopt ITPA. To truly achieve optimum efficiency, productivity and performance, it’s equally important that the staff at the helm exhibits certain characteristics. In part one of a two-part blog series we’ve identified 5 common habits of highly effective IT departments that other organizations can model their operations after.
Identifying and leveraging emerging technology trends.
Perhaps there is no field in which this skill is more valuable than in the IT industry, where technology evolves and improves at a lightning rate. The ability to keep a finger on the pulse of what’s new and then converting that knowledge into action for the benefit of the business is key. This is particularly the case in terms of IT process automation, which is improving and becoming more sophisticated by the day and can be invaluable to the business if used properly.
A solid understanding of big-picture business objectives.
One of the most frustrating obstacles IT personnel face is that of convincing the powers-that-be of the importance and benefits surrounding various technologies, including IT process automation. Because decision makers often don’t have any direct interaction with these types of tools or services, the best way to sell them is to demonstrate how they tie in with the organization’s big-picture goals. Therefore, having IT professionals who understand these objectives is essential.
Rather than worrying that cloud and IT process automation technologies will make IT jobs obsolete, highly effective IT professionals have the ability to take a more comprehensive outlook. Instead of resisting the changes that are inevitable, these highly effective individuals and departments recognize the benefits and learn to embrace them, putting them to work for their organizations.
Seeing the value in self-service options.
Insecure IT professionals might view the implementation of self-service options as a threat to their jobs. Highly successful individuals, however, will view this type of IT process automation as a way to eliminate their menial day to day tasks and free them up to focus on more important things. They also see user self-service as an opportunity to further their own professional skills, which makes these forward-thinking IT workers much more valuable to the company as a whole.
Focusing on projects which impact the company’s bottom line.
Another reason why the ability to see and understand the big-picture business goals is because this allows IT professionals to focus their efforts in a more strategic manner. Rather than just participating in the daily drudgery of work, highly effective IT personnel will target projects that are specifically designed to either increase revenue, reduce costs or both.
The bottom line is, not all IT departments are created equal. Incorporating professionals that have the above habits and characteristics can mean the difference between barely getting by and helping your organization thrive on continued success.