Launching an IT process automation project isn’t something that should be taken lightly. As with anything else in IT, in order for the process itself to go smoothly – from start to finish – you must plan carefully. More importantly, you must know what common mistakes are often made that can slow down or even completely derail the plan so that you can avoid making those same errors with your own project. Here are five of those common mistakes to be mindful of.
Choosing the wrong platform.
First and foremost, you cannot expect to complete a project in IT without the right tools and technology at your disposal. That being said, not all IT process automation platforms are created equal. Some are entirely too complex, difficult to use and lack critical intuitiveness. Others are simply too broad, encompassing too many tasks and workflows at once. What you need is an IT automation and orchestration platform that is easy to implement, simple to learn, can be integrated with existing systems and is inherently intuitive (ideally driven by AI capability). You should also look for a product that is scalable, allowing you to start out by automating one or two workflows and then work your way up.
Starting with the wrong processes.
When first rolling out IT process automation, the best tactic to take is to start small and then gradually work your way up. Many IT professionals make the mistake of beginning their automation project with a workflow that is extremely complex or which covers too wide of a scope. The basics of ITPA involve automating basic, manual repetitive daily tasks – at least in the beginning. Start with these, and once you’re comfortable with the platform you’re using, move on to more comprehensive processes.
Approaching solely from a technology standpoint.
It may seem like an oxymoron to list this as a mistake, but believe it or not, the best way to approach an automation project is not from a point of technology, but from a point of problem solving. You should first have a clear picture of what pain points you want IT process automation to address, and in what order, and then view the automation as a means to that end. When you do so, you focus on the more important end result and how to reach it, rather than getting caught up in the technology behind it.
Not looking at the big picture.
While it’s true that automation is highly effective in taking routine tasks of one small department and automating them to improve efficiency, what many fail to consider is that these tools can do so much more. In fact, the ultimate goal of ITPA is to become a bridge that connects all departments and ties together the entire infrastructure of an organization. Focusing on just one area can limit the virtually endless potential that IT process automation has to offer.
Failing to recognize and measure the value of automation.
As with anything else in business, measuring the success of your ITPA strategy and extracting its value is critical, yet it’s something that is overlooked far too often. In order to truly get the most out of your automation project, you must understand how to calculate your return on investment. This will help you uncover areas that could use some adjustments and identify which workflows and processes have been successfully automated. (Not sure how to do this? Don’t worry. We’ve already done the work for you in our free eBook.)
The key to success in any business project is planning ahead, and part of that planning involves recognizing the common mistakes made by others so that you can hopefully avoid doing the same. If you’re not careful, these five routine errors can slow down and even bring your ITPA process to a grinding halt. By choosing the right tool, starting small, focusing on the big picture and properly measuring your progress, you’ll be well on your way to successful ITPA implementation.