If you’re under the impression that IT processes are not all that important to your business, perhaps it’s better to look at it from another angle. How much do you believe downtime can and will cost your company? Last check put that number at around $9,000 per minute. That’s right. Per minute. So, yes, ensuring that IT runs smoothly and avoiding potential outages is absolutely critical. IT process automation is the key to achieving this goal. Here’s why (and five distinct reasons you need to start budgeting for it ASAP).
Optimize Billable Time
How much time does your IT team spend watching to ensure that jobs are completed? How about manual scripting? Likewise, how much time is wasted by the end-user waiting for the help desk to process tickets? All of that time adds up and it’s costing your company big time. IT process automation can shift the manual labor from human to machine, streamlining operations and freeing up talented individuals to be able to apply their skills to more important tasks and projects.
When processes are handled manually, there are inevitably going to be a number of situations in which there are too many hands in the pot. This can lead to costly redundancies. IT process automation can help reduce the amount of times different employees have to “touch” the same machine or file, which is essential in maintaining a cost-effective operation. With automation in place, businesses can ensure that every touch serves a valid purpose.
Better Communication & Accountability
Breakdowns in communication occur everywhere – including inner and inter-departmentally. As a result, it can be easy to lose track of who is responsible for what, which leads to mistakes and miscues that could prove costly. Automating reporting, alerting and notification ensures that everyone stays on the same page. The right IT process automation platform should also provide a central dashboard, facilitating greater ownership and enhanced visibility into any and all processes. This keeps management fully aware of what’s happening so no balls get dropped.
Improve Service Levels
Given today’s ever-increasing need for instant, quality service and amidst the growing competition in the IT services field, providers are having to find newer and more efficient ways to operate. Only those companies that are agile will be capable of competing on a global scale. By investing in IT process automation, tasks, processes and workflows are performed faster and free of errors. Employees are happier and more productive and customers (internal and external) are more satisfied because they’re consistently receiving exceptional service.
Boost Response Time
When something malfunctions, the fallout from a delay in response time can be quite impactful – not to mention the time IT personnel must waste trying to identify and correct the problem. Today’s technology enables businesses to work smarter by implementing IT process automation as the watchdog capable of pinpointing issues as they occur (sometimes even before they happen). Whether it’s a machine, system, application or entire network that’s in question, a quality ITPA platform can expedite response time to reduce or eliminate costly downtime.
As more capital is being invested into the ongoing development of technology as it relates to artificial intelligence, it’s becoming abundantly clear that IT process automation is here to stay. More importantly, IT process automation has the potential to help businesses of every size and industry streamline operations, maximize efficiency, improve response time and deliver better service overall.