The challenges many universities and other higher education institutions face today involve the lack of qualified IT staff members and a shortage of highly skilled support staff. Add to that the astronomical number of students and teachers that need quick answers and/or resolutions to their many questions, as well as the fact that just about every student has either their own laptop (BYOD) and also uses campus computers makes it very complex to manage and operate a successful and efficient IT operation.
IT process automation has the solution that can address these and other common challenges that many higher education institutions are facing. Here are 5 specific pain points that ITPA can address, providing quick resolution and a reduction in human error and manual labor.
Password Resets / Unlock Accounts
With thousands of students and hundreds of faculty members, IT personnel for any given university will inevitably find themselves wasting precious time on routine tasks, one of the biggest of which is password resets. With IT process automation, the end user is empowered to handle many of his or her own needs, such as resetting their own passwords and unlocking their accounts through the use of self-service portals. This makes for a faster turnaround and therefore a better user experience, and it also frees up IT staff to focus on more important tasks.
Many updates and maintenance activities require a reboot of the system in order for the changes to take effect. Instead of relying on the end user to handle this task, potentially delaying and causing further problems system-wide, reboots can be automated. This saves time and improves both efficiency and usability of the entire infrastructure.
One of the biggest time wasters for IT professionals is the need to monitor and address system shut-downs. With the right IT process automation software product, service restarts can be handled remotely via email or text message. The software monitors the systems constantly and identifies the need for a restart the very moment it occurs. What’s more, these workflows can be fully customized to include as many, or as few, triggers and steps as desired.
Monitoring Alert Notifications
Keeping track of incoming alerts is incredibly time consuming. It also leaves a lot of room for human error. Just one alert falling through the cracks could spell disaster for your entire IT operation. One of the biggest benefits of leveraging IT automation software is the fact that the program itself can take the reins on monitoring and managing incoming alerts. These means a much smaller margin for error and a more organized plan of action to ensure that alerts are addressed in a timely and efficient manner.
User and Machine Provisioning
The right IT process automation product can provide the ability to instantly and seamlessly create new Active Directory users as well as provision new Virtual Machines as needed. Customized controls can be set to authenticate and authorize any new AD user accounts and VMs can be integrated right into the recovery process. All of these configurations can be predefined and customized to meet the exact needs of the particular university. Of course, these are just a few of the many benefits that IT process automation can have for the higher education industry.
If you are currently involved with IT operations for a university or other educational facility, ask yourself one question: what could your team do with more time and fewer manual tasks? The potential is virtually limitless!