These days, it seems everybody is buzzing about robotics, machine learning, artificial intelligence and other so-called next generation technologies. One area where a number of these technologies are already helping to streamline process and improve operations is in healthcare. In particular, robotic process automation has enabled those in the healthcare field to shift a significant amount of manual, time-intensive and error-prone work from human to machine with incredible results.
To demonstrate how RPA can be applied in healthcare, let’s take a look at five real-world examples.
Administration – Much of the busy-work that healthcare industry workers get bogged down with, including training, data entry and accounting, can be transitioned to software robots. Not only does this save time, but it also eliminates the risk of human error, improving accuracy and client satisfaction levels.
Claims Administration – A good portion of daily time is spent handling claims, whether it’s inputting and processing, adjusting or dealing with appeals. Imagine how much more your team could accomplish if those routine, time consuming tasks were shifted to machine. This is one of the biggest areas where robotics process automation is revolutionizing the healthcare industry.
Membership Management – Another area where time is not optimized when performed manually is that of managing members. For instance, setting up accounts, verifying eligibility, processing enrollments, managing benefits, billing and customer service are all part of the daily drudgery. All of these functions can be automated.
Provider Management – On the flip side of things, providers must also be managed just like members are. Credentialing of new providers, data and network management and assisting with contract audits are necessary evils that can and should be transferred from human agents to robotic process automation.
Care Management – Last, but certainly not least, there are the important workflows involved in managing care, including coordinating that care, case and utilization management, population wellness and remote monitoring. Once again, RPA is ideal for centralizing and streamlining these workflows effortlessly.
The result of shifting these and other routine tasks from human agents to software robots is far more than just cost savings. More healthcare leaders are recognizing the value-added proposition that robotic process automation has to offer, including greater quality and innovation. When workers are no longer bogged down by their daily tasks, they are freed up to focus on more critical activities, like engaging in more meaningful customer interactions.
The most exciting part? Robotic process automation isn’t something that’s coming in the near future. It’s already here, and it’s already changing the face of healthcare as we know it. Don’t miss the boat! Schedule your free product demo and see our Next Generation automation platform, powered by AI, in action today.