The role of CIO has evolved rapidly over the past few decades. Perhaps the biggest change has been the shift from being primarily tech-focused to playing a pivotal role in driving business strategy. In fact, most organizations now recognize the unique value that the CIO brings to the table, combining technology know-how with in-depth business acumen to provide unparalleled insight and perspective to the enterprise.
Of course, along with great responsibility comes even greater challenges. Because of their unique positioning, CIOs are expected to deal with everything from infrastructure and operations to innovation. On any given day, they’re expected to balance putting out fires in the trenches and handling escalations with things like managing budgets and developing growth strategies. They wear dozens of hats, many of which must be switched in a matter of seconds.
As the CIO’s role becomes even more multifaceted, the demands and expectations they face continue to grow while their time and energy remain finite. At some point, something’s got to give.
AIOps to the rescue!
In the face of increasing complexity, growing demands and ever-changing requirements, AIOps can be a secret weapon for CIOs, freeing up their time and enabling them to focus their efforts on more mission-critical projects. Here are three specific ways AIOps can become an absolute game-changer.
AIOps facilitates end-to-end visibility, offering oversight of the IT infrastructure in its entirety, including on-premises, cloud and end-user environments. It also bridges the gap between the infrastructure and the services being delivered, enabling prioritization of issues based on their business impact. This helps CIOs identify which issues require their attention most. It also provides invaluable, data-driven insight executives need to make more informed business decisions.
Today’s IT environments are becoming increasingly complex by the day. AIOps allows CIOs to not only keep the pace, but actually gain a few extra steps in the process. Rather than wasting countless hours trying to connect thousands of separate events from disparate monitoring tools, IT operations teams can view relevant, actionable alerts and impacted services on one single, central console.
This facilitates faster detection of service issues, eliminates false positives and prevents important issues from potentially being missed. As a result, CIOs receive fewer escalations and are able to offer more timely answers when escalations do occur, saving both themselves and their teams time and energy.
The third most impactful way AIOps can help CIOs is by enabling IT operations to resolve service issues faster. This is accomplished through a strategic combination of root cause analysis, historical and real-time context and automated remediation. Not only does this significantly reduce MTTR and mitigate the impact of major incidents, but it also lessens the amount of time and effort CIOs must commit to escalation management.
At the end of the day, AIOps has the potential to deliver a momentous win-win, improving service quality while also freeing up the CIO to be able to focus his or her precious time on strategic work and innovation.
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