In today’s dynamic and highly-competitive digital world, only those organizations that manage to achieve optimum agility will survive. In order to remain profitable, businesses must find a way to consistently meet the changing market expectations and increasing demands that are being placed on them from every angle. From a technology standpoint, a company’s IT department must be optimized to be able to deliver the services needed in the most efficient and cost-effective manner possible. With IT process automation, this is completely achievable, provided it’s applied using an evolutionary approach.
Back to Basics
If you think about it, when it comes to the enterprise IT environment, achieving a state of complete standardization still seems like a distant fantasy. For this reason, it is difficult for many organizations to adopt and embrace automation technology – a concept that is, for all intents and purposes, still futuristic and foreign to many. Doing so without first establishing a solid foundation based on basic fundamentals will inevitably result in frustration and often-times complete and utter failure.
To avoid this, a successful IT process automation strategy should be built upon three essential cornerstones:
It is Gradual and Grounded in Reality – Expecting to simply “set and forget” automation is a lesson in futility, as is expecting ITPA to instantly solve all of your organization’s problems. For an automation strategy to work, it must be done gradually and measured against realistic expectations. Can ITPA dramatically improve operational efficiency? Absolutely. But probably not overnight. These things take time and consistent effort.
It is Aligned with Business Goals – One of the biggest reasons automation projects fail is because they are implemented with the lofty intention of “automating everything.” In reality, IT process automation should be approached in an organized manner and as a solution to the specific needs of your organization. The areas of greatest need should be identified and automation applied on a step-by-step basis in order of importance and in direct alignment with your company’s overall goals and objectives.
It Features Multiple Layers – For IT process automation to truly benefit your organization, it must operate beneath the surface and be present on several layers. This includes automation on the machine, platform and application levels. Within the ITPA system, the strategy should involve all facets, from preventative actions to self-remediation. For instance, rather than just automating routine IT tasks, the technology should be leveraged to its fullest potential, including incident management, complex workflows and closed-loop processes.
Shifting to an Evolutionary Approach
The best way to achieve success with automation through an evolutionary approach is to implement the technology in several waves. Start by identifying key business initiatives and determining how automation can help. Smaller tasks can be automated first to gain confidence and develop best practices before then rolling out the technology to bigger, more complex tasks and workflows. Ongoing analysis of results and audits should be conducted to ensure continued alignment and support of business goals before additional ITPA projects are tackled. The thing to remember is that it’s a work in progress – a marathon, not a sprint.
Organizations today are finding it increasingly challenging to remain competitive. Achieving maximum agility, productivity and efficiency are all required in order to sustain profitability. The right IT process automation tool, approached from an evolutionary standpoint, can provide the outcomes necessary to consistently meet and exceed goals and expectations.