What Could a System Outage Mean to Your Business?

Are you prepared for a disaster? IT Process Automation can keep your business ready

Are you prepared for a disaster? IT Process Automation can keep your business readyAre you prepared for a disaster? Using past events to develop a recovery plan, training your staff and using IT Process Automation can keep your business ready for anything.

With many recent natural disasters occurring around the world, from earthquakes to wildfires, it’s important to develop a proactive plan for your company should you face a similar disaster or emergency. These types of events often cause offices to close, which means costly downtime and service disruptions. So, how does a business effectively respond and maintain control when they are forced to be away from their data centers? Here are a few helpful tips.

Learn from past events

If you were affected by Sandy, or another recent catastrophic event, what was the sequence of events that went wrong? What could you have done better to prepare for and weather the storm more effectively? Analyze the answers to these questions so that you can be prepared to develop and implement a better plan in the future.

Develop and document a detailed disaster recovery plan

Use events of the past and brainstorm other potential problems that might occur in the future to define specific procedures that you can turn to should any such situation arise. Be as thorough and detailed as you can be so that any scenario you can anticipate is accounted for and addressed.

Train your staff

Once you have a documented disaster recovery plan, introduce your personnel to it and begin training and dry run tests. The more everyone becomes familiar with the plan, the quicker and more smoothly it can be implemented if and when the time comes. Remember to train new staff as they come on board too so everyone is always up to speed.

Automate your important systems tasks

Many natural disasters result in office and facilities closure, which means that you won’t necessarily be on hand to control your systems in the wake of an emergency. IT Process Automation allows you to maintain that control from wherever you are, letting you respond and make critical decisions as needed. ITPA can be leveraged in a number of ways, including:

  • Setting up automated alert and escalation procedures (with two way communication)
  • Preparing for capacity; increasing your computing resources in the event that one of your sites is down
  • Preparing remediation procedures for when incidents and problems occur, such as service or application failures, disk space issues, etc.
  • Developing “what if” scenarios that allow you to make decisions upon receiving alert messages and be able to remotely respond, such as activating your DR plan when the time is right to move from failed service/server to its backup
  • Assembling a set of processes in case your Help Desk gets a flood of users who call for help. These automated processes can cover common requests such as password resets, unlock AD accounts and more.

Facing a natural disaster can be detrimental to a business, especially if they’re not adequately prepared ahead of time. The ensuing downtime and systems outages can result in loss of revenue and even business closure. These simple tips will help you to be prepared and ready to face whatever storm, disaster or emergency may come your way so that you can remain in control at all times and focus on getting your business back up and running with little to no impact when the dust settles.

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