Should you hire a Chief Automation Officer?

Should you hire a chief automation officer?As technology continues to evolve and become more complex, its role in business also continues to expand. This is particularly true when it comes to intelligent automation. As more and more organizations are adopting ITPA, the need for dedicated leadership in that area is also increasing. Does your company need a Chief Automation Officer (CAO), or can you get away with traditional IT leadership roles? Let’s take a look.

In years past, and currently to a large degree, CEOs have relied mainly on the CIO and/or CTO to manage all aspects of IT for the entire business. These individuals were tasked with managing the day to day operations as well as forecasting and planning for future IT needs, particularly in terms of security. As digital innovation continues to grow and evolve, however, many of these traditional leaders are finding it challenging to handle the increased responsibilities. There simply isn’t enough time or resources.

Enter the CAO, a role that has been developed specifically to meet the increasing demands for automation in the workplace. This individual’s main responsibility is to oversee the implementation and ongoing management of IT process automation as a whole. This frees up the CIO and/or CTO to focus on developing and implementing new strategies and IT processes, which will ultimately be automated under the direction of the Chief Automation Officer.

With digital revenue expected to double over the next five years (according to Gartner), businesses will continue to adopt more digital practices. intelligent automation will no longer be a nice extra or additional option, but rather an integral part of the organization’s infrastructure management process. As this takes place, it is highly likely that the role of the CAO will become more commonplace, eventually ranking up there with the rise of other C-level titles, like that of Chief Digital Officer.

Another reason the Chief Automation Officer role will likely become more prominent is the ever-increasing number of cyber security incidents occurring on an almost daily basis. It seems like every evening news broadcast includes a report of some type of major security breach, putting sensitive data at risk and damaging reputations at the same time. As businesses begin to recognize the role automation can play in cyber security incident response, the need for dedicated leadership in that area will also increase.

So, while there may not be thousands of job openings for CAOs at the present time, it’s a logical progression to assume that this will change over the next five years. And while your organization may not quite be ready to take on this new role, the one area you must focus on now is the adoption of intelligent automation.

Get started with a free product demo today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Saving money while improving service…too good to be true? Not really!

Saving money while improving service...too good to be true? Not really!Over the past several decades, IT automation has been developed, refined and continuously improved to help streamline operations and take on the manual, repetitive tasks that nobody wants to complete. It’s becoming more widely accepted that most of these work duties can be handled by software. Beyond these simple, basic tasks, however, enterprises across the globe are now leveraging AI technology to do even more. It’s called intelligent IT automation and it’s helping organizations of every shape, size and industry cut costs, improve service and remain a step ahead of the competition.

Intelligent automation is being leveraged as a solution to many common issues large businesses face, particularly those in the financial sector. One such area where AI powered automation is proving to be significantly beneficial is in meeting compliance requirements. Big banks, telecom companies, insurance firms and other businesses that deal with a high number of transactions, especially those that are sensitive in nature, are under increasing pressures to remain compliant. Relying on human workers to achieve this is not only expensive, but also increases the risk of costly errors.

Another critical area where intelligent automation is having a positive impact is in the very volume of data itself. These days, there is so much information flowing into an organizations, from inquiries and transactions to authentications and a whole host of other business processes that businesses are finding it challenging to keep up. With machine learning technology, much of this data can be gathered, analyzed, sorted and prioritized without the need for human intervention, saving the organization time, money and a ton of aggravation.

Think Smarter, Not Bigger

In reality, even larger enterprises rarely have the luxury of increasing staff levels to the degree that is required to keep up with the rising demands being placed on them. Not only does this equate to increased costs, but it also opens the door to increased risk as well. C-suite executives, board members and other key decision makers are often too focused on other critical business initiatives to worry about growing the IT department.

The good news is, today’s intelligent automation solutions provide the opportunity to develop into a more efficient, highly productive, error-free environment without the need to beef up personnel. It’s providing organizations a way to work smarter instead of bigger while also lowering risks and keeping costs at a minimum. Unlike the rudimentary technology of just a few decades ago, today’s automation solutions are fully capable of analyzing, learning and responding to a mountain of data in real-time.

In reality, with the right strategy and AI technology, a business can successfully transition up to 90% of all IT functions from human to machine. This includes everything from repetitive, labor-intensive activities to complex workflows. Intelligent automation is also playing a key role in helping companies establish and maintain a much more effective defense against cyber-attacks, providing the added protection of round-the-clock detection, analysis and response.

How Does Smart IT Automation Work?

Once an intelligent automation solution is implemented, the IT department determines which tasks are to be automated. Essentially, the software is “taught” what to do, when to do it and how each function should be carried out. Beyond the basics, like robotic process automation, intelligent automation is designed to deal with situational data and use that information to perform appropriate contextual functions. The software essentially uses relevant knowledge to decide on its own how to proceed in much the same way humans do.

Furthermore, intelligent automation also creates complete documentation of the entire decision-making and execution process, providing the ability for key personnel to view, track, analyze and evaluate the automated process, both during as well as after the fact. This documentation contains all of the necessary details, including the relevant background and contextual information that was used in the decision-making process. Best of all, this information is stored and can be easily accessed in one centralized location.

The Benefits are Astounding

By adopting intelligent automation, organizations are able to achieve significant savings while simultaneously improving overall operation and service levels. When the majority of IT service management functions are shifted from human to machine, skilled personnel can focus on more mission-critical business initiatives. This promotes an IT environment that is much more efficient, agile, flexible and compliant, all of which can be translated to improved quality and satisfaction. The more complex the IT system, the greater the benefit intelligent automation can provide.

Is your organization taking advantage of these and the many other benefits that AI-powered automation can offer? Experience it for yourself with a product demo today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

5 Reasons Every CIO Should Consider Intelligent Automation

5 Reasons Every CIO Should Consider Intelligent AutomationMake no mistake. 2018 is the year of automation. As more enterprises begin to recognize the tremendous value this technology can afford their businesses (and their bottom line), more key decision makers are jumping onboard. Yet, there remain some CIOs that are still unsure about which direction to go in. If you are in this group, here are five compelling reasons intelligent automation should be one of your priorities this year.

Accomplish more with less.

One of the biggest challenges today’s CIOs face is lowering operating costs. Because intelligent automation replaces manual labor, it dramatically improves productivity and efficiency. The work is done faster and with fewer errors and. And the measurable results are pretty incredible, with some organizations saving tens of thousands of labor hours each year.

Preserve the customer experience.

Not only does automation continuously run processes and workflows, but it also continuously tests their viability. As such, it catches defects and glitches right away, before they have a chance to impact production. This greatly mitigates the risk of an IT failure causing a business interruption, thereby saving money and protecting your organization’s reputation. And when you think about the cumulative cost of IT failures (even minor ones), the investment in intelligent automation becomes much more favorable.

Become more predictable and therefore more credible.

Because automation eliminates the human element, errors become a thing of the past and processes become more predictable, both in terms of execution as well as budget-wise. When your primary testing mechanism is automation, you’ll experience far fewer time or budgetary spillovers. This will lend a sense of confidence and credibility to your team and the IT department as a whole.

Deliver more innovation faster.

As CIO, you are tasked with spearheading many innovative initiatives. Others look to you for the latest and greatest technologies, systems, applications and policies. You are expected to continuously drive the organization forward with speed and agility all the while delivering ROI. Intelligent automation could easily become your ace in the hole. Why? Because automation can shorten project timelines by up to 40%. And since testing is automated, you’ll be able to roll out new technology faster and with more confidence. The sooner you incorporate improved technology, the sooner it can begin generating value.

Allocate resources more optimally.

When manual work is shifted to digital “workers,” skilled IT personnel are freed up to focus their time and expertise on more mission-critical projects. Time-consuming, repetitive manual labor is not enjoyable, nor is it professionally rewarding. Leveraging intelligent automation will give you the ability to attract, recruit and retain top IT talent. Human resources will be allocated more strategically and your IT staff will appreciate the fact the high-value work they’re tasked with.

As you can see, there are several drivers behind a CIO’s decision to adopt intelligent automation. Which one of these resonates most with you? Would you like to see automation in action today? Take it for a test drive and experience intelligent automation for yourself.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Using Intelligent Automation to Reduce Operating Costs

Using Intelligent Automation to Reduce Operating CostsTo stay ahead of the competition and realize continued success, regardless of industry, business leaders are under increasing pressure to continue to find ways to reduce operating costs as much as possible. Intelligent automation provides the ideal solution while also improving productivity and efficiency, which can ultimately lead to higher profits over time. Here’s how.

First, let’s consider the actual concept behind intelligent automation. This is essentially the term given to technology which involves the use of software powered by artificial intelligence (AI) and machine learning to perform certain business processes and functions, typically in the IT realm. The more sophisticated the automation platform, the more high-volume workflows it can perform, thereby making it all the more impactful to both the IT department as well as the business as a whole. And with AI in the mix, the platform can evolve independently to support continuous process improvement and help business leaders make smarter, more data-drive decisions.

Intelligent automation is poised to make a significant and lasting impact on the business world, particularly because it will reduce the need to outsource work. While outsourcing was once considered the most effective way to manage costs while still producing a high-level output, AI powered automation will make this practice all but obsolete soon enough. That’s because it’s even more practical. Rather than having to pay outside workers, all tasks can be moved back in-house and handled electronically. Subsequently, this reduces errors and enhances security. It also allows for better scalability.

In terms of actual savings, intelligent automation has been proven to cut business process costs by anywhere from 25% to 40% on average. In the IT field, automation can bring about a savings of as much as 40-55%. That’s because the efficiency and productivity of multiple software robots can take the place of one full-time employee. Eventually, as more decision makers begin to recognize the benefits and embrace intelligent automation, this 3:1 ratio will continue to improve, as will efficiency, productivity and cost savings.

The ultimate adoption and growth of intelligent automation will require a more wide-spread shift in mindset amongst key decision makers. Rather than viewing business growth in terms of full-time human workers, the view will need to change to growth by transactions and customer experiences. For some organizations that have already made this evolution, the sky is the limit. One major commercial bank that began using automation for the 5,000 databases it supports realized a 60% cost savings within just 6 months.

As we move forward, it’s becoming more and more evident that automation will have a significant and permanent impact on the way businesses are run. Your organization can remain ahead of the curve and positioned for future savings and success by embracing intelligent automation sooner rather than later.

To get started, check out the 10 things you can and should be automating below and then launch your free product demo to get the ball rolling.

eBook: 10 time consuming tasks you should automate

4 Cybersecurity Trends that Will Plague Businesses in 2018

4 Cybersecurity Trends that Will Plague Businesses in 2018We’re nearly one full month into 2018 and it’s clear already that cybersecurity remains one of the top priorities for businesses across the globe. Preparing in advance and having an idea of what to expect can help strengthen your defense. To help, we’ve identified a few of the top global security threats that experts believe have the potential to become significant obstacles for businesses over the coming months.

The IoT

The Internet of Things continues to add several new layers of risk to organizations across the globe. Unfortunately, the majority of IoT devices are not inherently secure, so as more companies adopt those IoT devices, they are unwittingly adding more vulnerability to their network and infrastructure. Additionally, there remains a lack of transparency surrounding what information is being captured and transmitted. When a cybersecurity breach does occur and the truth comes out, companies will likely be held responsible by both customers and regulators.

Crime as a Service (CaaS)

Criminal syndicates in the cyber realm are nothing new. What’s predicted to be different in 2018, however, is that thanks to CaaS, less sophisticated “aspirant” cyber-attackers (even those without a great amount of technical knowledge) will be able to purchase tools and services that will enable them to carry out attacks that they would otherwise been incapable of conducting on their own. Essentially, anyone who wishes to get into the cybersecurity game will have much easier entry moving forward, which means even more risk for businesses, particularly small to mid-sized ones.

Supply Chain

The supply chain is inherently vulnerable for a number of reasons; namely due to the fact that a good deal of sensitive and valuable information is typically shared amongst suppliers. As that data is shared, it results in a loss of control, which increases the risk of compromise in integrity, confidentiality and availability. The challenge lies in knowing precisely where information is at every stage of the lifecycle so it can be adequately protected. To address this, organizations must prioritize finding the weakest places in their supply chains so they can properly address those vulnerabilities before a problem arises.

Regulation

With the European Union General Data Protection Regulation (GDPR) set to take effect within the next few months, a whole new layer of complexity will be added to critical asset management. GDPR isn’t just about compliance. It’s about being able to pinpoint any area throughout your organization and along your supply chain and understand how personal data is being managed and protected. If you’re not yet prepared for this upcoming deadline, here are a few guidelines to get you started.

These are, of course, just a few of the many cybersecurity threats that exist in the landscape today. The key to overcoming these threats is to implement a strong strategy that focuses not only on prevention, but also rapid detection and remediation.

Ayehu’s Next Generation Automation and Orchestration platform seamlessly integrates with all the top monitoring and incident response programs to become a cybersecurity force multiplier. Faster response means less impact on your company’s bottom line. Take it for a test drive today to learn more!

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Is AI Destroying the Workforce? Not Quite.

Is AI Destroying the Workforce? Not Quite.There’s been a lot of talk recently about jobs being brought back to the U.S. The truth of the matter is, for some roles, there will soon be nothing to come back to. The reason, of course, is automation. And many people are already whipping themselves up into a panic over it. So, what gives? Are people right to worry? Is AI really going to take over the workplace, displacing humans altogether? Is there even any hope at all?

Before you jump on the bandwagon and take your harsh stance against the perils of artificial intelligence, consider a different group of individuals for a moment. They’re called automation engineers, and while everyone else is busy worrying about AI taking jobs away, these folks are plugging away writing software, developing algorithms, deploying workflows and gathering invaluable data. These people have a front row seat to how the way we live, work and function is evolving right before our eyes.

In fact, there are a growing number of individuals in a variety of different areas of work who are feeling anything but negative toward the rise of automation. Some will even confidently point out how increased adoption of AI technology is actually good for the future of work. Because the reality is, while automation will inevitably replace the need for human operators in some roles, the technology is actually creating far more opportunities than it is eliminating. After all, someone’s got to manage all of this automation, right?

CNBC recently published a list of “robot-proof jobs,” which pointed toward a trend in STEM jobs involving science, technology, engineering, and math. In particular, algorithm writers and assessors were singled out as being in increasing demand. What’s more, the technical revolution is bringing to market a flood of new services, products and industries. These advancements are subsequently creating a plethora of new jobs for which there is a greater demand than workers to keep up.

So, will AI destroy the workforce? Hardly. The key will ultimately lie in reskilling existing workers to adapt alongside these new technologies. Will many of the jobs of yesterday become obsolete tomorrow? Yes. But that doesn’t necessarily mean the people who performed those jobs will also become redundant. Those who are willing to evolve, learn and grow to adopt new required skills have the potential to enjoy continued success throughout their careers, using AI as a guide and a partner rather than a foe.

The best news is, you don’t have to wait to see what AI has in store. Experience the next generation of automation and orchestration powered by artificial intelligence today by clicking here.

Making Intelligent IT Automation Part of Your Corporate Culture

Making Intelligent IT automation part of your corporate cultureIn order for intelligent IT automation to be truly successful and produce sustainable results, it can’t be a one-off project that is exclusive to the IT department. It has to be woven into the very culture of the organization and fully embraced across the entire company. But changing corporate culture is much easier said than done. How can you incorporate automation so that it becomes an integral part of the everyday work environment? Here are a few suggestions to get you started.

Get buy-in from top leadership. Cultural changes typically start at the top and trickle downward, so make sure that everyone in a leadership role within your organization understands the benefits of intelligent IT automation and why it’s so critical that it become a part of the underlying atmosphere of the company as a whole. Once they’re on board, it’s time to start leading by example.

Sell the benefits. If you want your company culture to embrace automation, you have to make everyone in every position aware of how it will benefit them directly. In other words, show what’s in it for them. Otherwise, you will lack the support needed to make the final shift. Remember, intelligent IT automation isn’t just about those running your help desk. Things like self-service automation also provide enhanced flexibility, autonomy and empowerment to the end-user. Get the message out.

Identify and address obstacles. Change management is challenging, especially when it involves the evolution of an entire corporate culture, but it’s not impossible. You just have to understand what’s standing in the way so you can overcome those obstacles. For instance, if your employees are scared that intelligent IT automation will make them obsolete, they will resist. You have to address and quell that fear head on by showing them the opportunities it will bring for new roles, such as Automation Engineer, and the ability to do more with less.

Incentivize and reward. Culture change happens much more smoothly and effectively when it’s not shoved down the throats of your employees. Instead of simply telling them and expecting them to adapt, make them a part of your company’s evolution. Not only will this help them better understand the reasons behind the change, but the buy-in will create a much stronger foundation for the shift across the board.

Keep it fluid. The beauty of intelligent IT automation, and technology as a whole, is that it’s constantly changing and improving. A corporate culture is much the same in that it should be something that can be molded and enhanced as needed. Keep an open mind and make modifications where necessary. As long as you’ve got a solid foundation to work with, the only direction you can go is up.

Have you been successful in weaving intelligent IT automation into your organizational culture? Please share your insight, advice and tips in the comment section below. And don’t forget to launch your free product demo of our Next Generation Automation & Orchestration platform, powered by AI. It’s something you must experience for yourself!

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

How to Build Your Center of Excellence (CoE) for Automation

How to Build Your Next Generation Center of Excellence (CoE) for AutomationThe Center of Excellence (CoE) for Automation has become a very hot topic these days, moving from distributed organizations that each own several tools and scripting to one vertical center that provides automation solutions across the enterprise.

In response to this growing demand, Ayehu has established an Automation Academy that will help enterprises to transition and build their own CoE, training people to become Automation Specialists / Engineers. This will allow organizations to better prepare for the future (when machines will do almost everything) and help drive efficiencies via automation with a stronger emphasis on innovation.

Building your own CoE for Automation isn’t necessarily as complicated as you may think. In fact, it can be accomplished by implementing just a few strategic steps. Here’s how.

Step 1: Evaluate and Adopt Automation

The first step in the process of establishing a CoE  for Automation is to gain adequate understanding of the various challenges, opportunities and benefits of automation. During this process, project management teams may choose to identify certain “quick wins” that can be automated fast and result in immediate return on investment.

Step 2: Define, Document and Set Up the CoE

Having gained a strong understanding of the challenges surrounding adoption of automation as well as the tremendous, quantifiable opportunities it presents, the next step is actually establishing your Center of Excellence for Automation. This involves selecting the appropriate core team members as well as evangelists who will assist in spreading awareness and advocate for the benefits of automation.

Keep in mind that the ideal core team for a CoE demonstrates a broad spectrum of skill sets. For instance, you’ll need someone who can assess the impact and document the processes, someone who can handle the implementation and integration process and someone else who can monitor and test the automation.

Step 3: Establish Systems and Infrastructure

Your CoE for Automation will only be as effective as the technological foundation upon which it is built. Making wise choices upfront about the systems and infrastructure you establish will set the stage for rapid growth and also help to prevent potential issues from occurring down the road. Invest in enterprise-class automation and architecture that includes robust features. Create and document best practices with a focus on automated processes that are consistent, efficient, accurate and auditable.

Step 4: Train, Educate and Reskill

While automation will inevitably eliminate some jobs, there are opportunities to train and reskill people for new, next generation roles, such as Automation Engineers. Reskilling and redeploying back to work will ultimately create higher value for the organization, its clients and for the employees themselves. Look for training options that are specific to CoE development, like Ayehu Automation Academy.

Step 5: Sustain and Scale

Once your CoE is officially established, the next phase should involve aligning the automation strategy with the strategic objectives of the organization. This typically involves scaling the approach to make it broader. For instance, while the initial goal of automation might have been to reduce costs, the scope should eventually evolve to include such larger goals as creating stronger customer loyalty or driving greater agility.

The entire CoE needs to work on firming a matured process so it can become agile enough to respond to demand and maximize efficiency. This process should have a definition of how the organization should approach the CoE, how the CoE should evaluate and prioritize these requests, how it should develop its internal design to production processes, etc.

Finally, the core CoE team should specifically include analysts who can continuously identify automation opportunities, translate business needs to IT processes, determine potential ROI and create the logic steps necessary for the automation engineers to build and implement the processes. Remember – a CoE isn’t stagnant. It’s something that must change, evolve and improve as time goes by.

Step 6: Incorporate Automation into the Culture of the Enterprise

Ultimately, automation should become a complement of continuous process improvement for the entire organization. The last step of building a CoE for Automation involves changing the overall business mindset to embrace the opportunity automation presents to change and improve how it operates.

Creating the CoE without making a cultural change in the organization simply will not work. The organization (the people) must change their behavior and think about automation as opportunity to live better, to focus on more important things and be freed up for innovation. Embracing automation will allow the CoE to become relevant to an organization that wants to change and automate as much as possible.

Keep in mind that this phase can take a good deal of time to complete. You’ll know you’ve achieved success once automation becomes embedded in every department and function throughout the enterprise.

Step 7: Market the CoE

Once the CoE for Automation is successfully established and the necessary cultural shift has been set in motion, it’s time to start promoting the CoE to outside to end clients. Any client-facing employee should be prepared to sell the innovation and success stories of automation. This will create demand generation and fulfillment and help the organization achieve maximum competitive advantage.

This is clearly a high-level overview of the CoE process, but it should at least provide a framework upon which to build. If you’re considering making a move in this direction, we encourage you to take advantage of our resources and expertise by allowing us to assist you with developing and establishing your Center of Excellence.

Why go it alone when you can rely on a team of experts who can help you every step of the way? To learn more or get started, contact Ayehu today.

5 Reasons Your IT Automation Tool Won’t Survive the Future

5 Reasons Your IT Automation Tool Won’t Survive the FutureIf there’s one thing that remains constant in the IT realm, it’s that things change at a rapid pace. IT automation tools and technologies that were considered cutting edge just a few years ago are already becoming antiquated. As a result, more and more organizations are trying to stay ahead of the curve and maintain their competitive edge by adopting newer, more robust and futuristic technology. As we usher in a new year, now is a great time to assess your current situation and consider making a change.

To help with this, here are five tell-tale warning signs that your current IT automation tool isn’t going to support your future needs.

It’s not agile.

In years past, IT automation solutions were developed and implemented based primarily on following industry standards and best practices. Nowadays, there is a much greater need for flexibility and agility in order to adapt and evolve with the changing IT landscape. Of course, quality processes are still important, but if your IT automation platform isn’t easy to deploy and maintain, you will inevitably struggle to support your organization’s changing needs.

It’s one-dimensional.

People often confuse the term “IT automation” with the idea that it’s a technology that’s designed exclusively for IT teams. The reality is, the right automation and orchestration platform provides the ability to support both IT and non-IT needs. In fact, the workforce of tomorrow will be built upon a centralized solution that extends across all lines of business. As such, your automation platform should be completely integratable, easily customizable and offer non-IT options.

It’s not being used to its fullest potential.

Does your IT automation solution have a self-service portal? More importantly, are your end-users actually availing themselves of this feature? If you answered no, you’re not alone. But that doesn’t mean your situation should remain status quo. The problem could be simply its ease of use. Upgrading to a more streamlined, intuitive solution with out-of-the-box functionality could be the answer to increasing adoption and bringing your company more in line with other forward-thinking firms. And just think about how much better your organization will perform through this type of empowerment.

It isn’t intuitive.

Your organization undoubtedly encounters, produces and uses a rich set of data on any given day. Intelligent automation and orchestration platforms of today use machine learning to analyze, classify and mine that data for valuable insights. Furthermore, intelligent IT automation is capable of identifying patterns and anomalies within the network to quickly address and eradicate potential security threats and other incidents. This functionality is far more advanced than traditional automation tools.

It’s not capable of proactive process improvement.

Conventional IT automation tools were designed to be told what to do. The next generation of IT automation tools takes that a step further by integrating machine learning and artificial intelligence. Think about it. You employed automation to improve your business function, right? What if that platform could actually learn and tell you how to optimize business operations? That’s intelligent automation in a nutshell, and it’s something that forward-thinking organizations are taking full advantage of. If you aren’t, you’re going to get left behind.

Machine learning, advanced analytics and intelligent self-service are all components of AI-powered IT automation, which is quickly making its way into enterprises across the globe. Without this innovative technology, your existing automation strategy simply will not survive the changing needs of tomorrow.

Thankfully, you don’t have to wait. You can proactively prepare your organization for the future by ensuring that you have a robust, agile and intuitive platform that can be seamlessly integrated and leveraged across the entire enterprise.

To see this next generation automation intelligent automation technology in action, click here.

 

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

5 Ways Robotic Process Automation is Improving the Healthcare Industry

5 Ways Robotic Process Automation is Improving the Healthcare IndustryThese days, it seems everybody is buzzing about robotics, machine learning, artificial intelligence and other so-called next generation technologies. One area where a number of these technologies are already helping to streamline process and improve operations is in healthcare. In particular, robotic process automation has enabled those in the healthcare field to shift a significant amount of manual, time-intensive and error-prone work from human to machine with incredible results.

To demonstrate how RPA can be applied in healthcare, let’s take a look at five real-world examples.

Administration – Much of the busy-work that healthcare industry workers get bogged down with, including training, data entry and accounting, can be transitioned to software robots. Not only does this save time, but it also eliminates the risk of human error, improving accuracy and client satisfaction levels.

Claims Administration – A good portion of daily time is spent handling claims, whether it’s inputting and processing, adjusting or dealing with appeals. Imagine how much more your team could accomplish if those routine, time consuming tasks were shifted to machine. This is one of the biggest areas where robotics process automation is revolutionizing the healthcare industry.

Membership Management – Another area where time is not optimized when performed manually is that of managing members. For instance, setting up accounts, verifying eligibility, processing enrollments, managing benefits, billing and customer service are all part of the daily drudgery. All of these functions can be automated.

Provider Management – On the flip side of things, providers must also be managed just like members are. Credentialing of new providers, data and network management and assisting with contract audits are necessary evils that can and should be transferred from human agents to robotic process automation.

Care Management – Last, but certainly not least, there are the important workflows involved in managing care, including coordinating that care, case and utilization management, population wellness and remote monitoring. Once again, RPA is ideal for centralizing and streamlining these workflows effortlessly.

The result of shifting these and other routine tasks from human agents to software robots is far more than just cost savings. More healthcare leaders are recognizing the value-added proposition that robotic process automation has to offer, including greater quality and innovation. When workers are no longer bogged down by their daily tasks, they are freed up to focus on more critical activities, like engaging in more meaningful customer interactions.

The most exciting part? Robotic process automation isn’t something that’s coming in the near future. It’s already here, and it’s already changing the face of healthcare as we know it. Don’t miss the boat! Schedule your free product demo and see our Next Generation automation platform, powered by AI, in action today.

IT Process Automation Survival Guide